FAQ about Ordering from Berrett-Koehler

I represent an online bookseller and we'd like to carry your books. Who should I contact?

To set up an online bookselling agreement with Berrett-Koehler, please contact [email protected]

What if I have questions about my order?
If you have questions about an order or your account, or would like to comment on our books or our service, please call us toll-free at (800)929-2929, fax us at (802)864-7626, or send an email to [email protected].

How soon will I get my order?
If you have requested normal delivery (USPS Media Mail), you should expect to receive your order in 1-2 weeks. Rush shipping is available for an additional charge (see below).

What's the cost for shipping?
Unless otherwise requested, ALL orders within the United States are shipped FREE. Orders of less than ten books are shipped via United States Postal Service (USPS). Orders of 10+ books are shipped via UPS or FedEx Ground at no additional charge. Please allow 1 to 2 weeks for delivery.

What if I want to receive my order more quickly?
Rush shipping is also available by request for an additional charge. Contact customer service at 800-929-2929 or by email at [email protected] for a quote.

Do I have to pay sales tax?
Orders shipped to California, Washington, and Vermont must include applicable sales tax.

Can I order a product that's not available yet?

Yes. We will ship the book to you when it becomes available, and will charge your credit card at that time.

If you order more than one book at a time, we will immediately ship any books that are currently available, and send backordered books when they become available.

Backorders will not delay the rest of your order.

What type of payment do you accept?
For online orders we accept Visa, Mastercard, and American Express. For mail orders, we also accept checks and money orders.

All orders must be paid in U.S. dollars by credit card or by check or money order drawn on a U.S. bank.

What if I don't like a product I've ordered?
We want you to be completely satisfied in all your dealings with Berrett-Koehler. If you are not satisfied with your Berrett-Koehler purchase for any reason, just return it to us within 30 days of purchase for a refund. Please send returns, via a traceable shipping method, to:

Berrett-Koehler
 c/o AIDC
Attn: Returns
82 Winter Sport Lane
Williston, VT 05495

Please be sure to include a copy of the original invoice and the reason for return. We will gladly refund your money.

Can I place an order from outside the U.S.?
To order books outside the U.S., please go to the section on to find the distributor that serves your part of the world.

All eBooks can be delivered internationally.

Is it safe to use my credit card for online orders?
Our server supports secure transactions so you can use your credit card with confidence.

If your Internet access does not support secure transactions, you have the option to use our non-secure server to submit your order.

In that case, you'll want to play it safe and leave the credit card section blank, and we'll call you for that information.

Can I order by telephone?
Sure. From within the United States, you can call us at 800-929-2929 (8 am to 9 pm Eastern Standard Time, weekdays). Outside the U.S., please see the section on foreign distributors to find a distributor that serves your part of the world.

Can I mail in an order?
Yes. If you order by mail, you can pay with check, money order, or credit card (Visa, Mastercard, American Express). If you use a credit card, please be sure to include the name as it appears on the card, the card's number, and its expiration date.

Our address for orders is:
Berrett-Koehler Publishers
c/o AIDC
PO Box 565
Williston, VT 05495

When you order by mail, please include your: Name, address, book titles, daytime phone number, credit card number, name on card, and expiration date.

Can I get a discount on bulk orders?
Absolutely. See our quantity discounts here. Discounts are applied automatically at checkout.

To find out about our discount programs for resellers, corporations, associations, catalog distributors and others, please contact us via telephone at (510) 817-2264 or email at [email protected]

I'm an instructor. How can I order an exam copy?

Every book on our web site has a button that reads “Professors: Request an exam copy" located right above the Featured Books section. Just click on that button and you can order your exam copy. You can also call 800-929-2929 or fax a request on department letterhead to 802-864-7626.

Returns Policy for Resale Accounts

Please be sure that publications are returned to the distributor from whom they were originally received (Berrett-Koehler, Publishers Group West, Baker & Taylor, etc.) Contact that distributor for its returns policy.

Publications purchased directly from Berrett-Koehler should be returned freight prepaid to:

Berrett-Koehler
C/O AIDC
Attn: Returns
82 Wintersport Lane
Williston, VT 05495

Publications may be returned without prior authorization within one year of invoice date, provided they are unmarked and in resalable condition. To receive full credit, please enclose a packing list, reason for return (overstock, damaged, etc.), and a copy of the original invoice. Items returned without invoice information will be credited a 60% discount. Credit may be taken only after a credit memo is issued. NO CASH REFUNDS. Damaged books must be returned within 45 days of invoice date.

We ensure all our products comply with GPSR, CE marking, and other applicable EU Directives. Our EU Responsible Person for GPSR product safety compliance is EU Compliance Partner.

­■ Name: EU Compliance Partner
■ Address: Pärnu mnt. 139b – 14, 11317 Tallinn, Estonia
■ Contact Email: [email protected]
■ Website: www.eucompliancepartner.com
■ Phone: +33757690241