What You Get for Complaining about Ben & Jerry's

    Jeevan Sivasubramaniam Posted by Jeevan Sivasubramaniam, Managing Director, Editorial, Berrett-Koehler Publishers Inc.




    What You Get for Complaining about Ben & Jerry's
    Most companies don't do much with complaints, or at the most, issue a pathetic discount coupon and send people on their way. Ben & Jerry's, on the other hand, does something quite extraordinary.