Employee Surveys That Work:
Improving Design, Use, and Organizational Impact

By Alex Levenson

Employee Surveys That Work offers sensible, practical ways to make employee surveys more useful, accurate, and effective and counters a number of unhelpful but common practices that have arisen as employee surveys have become commonplace. Levenson provides specific advice for ensuring that the purpose and desired outcomes of surveys are clear, the questions are designed to provide the most relevant and accurate data, and the results are actionable. He looks at a wealth of specific issues, such as the best benchmarking practices, the benefits of multivariate modeling for analyzing results, linking survey data with performance data, how best to measure employee engagement and the pros and cons of respondent anonymity.

Employee surveys serve an indisputable role in providing a way to measure key organizational processes based on information from the people most informed about those processes-the employees who work with and implement them on a daily basis. But a lot can be done to design, implement, and act on surveys in more meaningful and productive ways. This book provides a road map for doing so.

Alec Levenson is senior research scientist at the Center for Effective Organizations, Marshall School of Business, University of Southern California. He has worked with a broad range of Fortune 500 and Global 500 companies, including American Express, Amgen, Boeing, Cisco Systems, Nestl ©, PepsiCo, and PricewaterhouseCoopers. His research has been featured in numerous academic publications as well as in the New York Times, the Wall Street Journal, the Economist, and U.S. News and World Report and on CNN, National Public Radio, and Fox News.

Publication date: May 2014, $22.95, PB Original, 168 pages, 5.5" x 8.5", ISBN 978-1-62656-119-9