Patricia A. Kelley, DPA, CISA, has over 25 years of strategic planning, program evaluation, and operational management experience. She has provided management consulting support to more than 30 federal agencies, and has held senior management positions with the Federal Reserve Board. Dr. Kelley has also worked extensively with the Federal Reserve Banks on automation and payment system policy matters, and has acted as the liaison to other federal banking regulators. Previously, Dr. Kelley evaluated the effectiveness of various federal programs for the U.S. Government Accountability Office.
Written from a practitioner’s perspective, this book covers a range of topics designed to provide both strategic and oper...