Georgia, USA
Community Member AuthorChip R. Bell is a renowned keynote speaker and a senior partner with the Chip Bell Group. Global Gurus in 2020 ranked him for the sixth year in a row in the top three keynote speakers in the world on customer service. He has served as a consultant, trainer, or speaker to such major organizations as Ritz-Carlton Hotels, USAA, Harley-Davidson, Marriott, Microsoft, Lockheed-Martin, Cadillac, Pfizer, Eli Lilly, Allstate, Caterpillar, Ultimate Software, Accenture, Verizon, and Home Depot. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne and served as a guerilla tactics instructor with the Army Infantry School.
In 1989, with his co-author Ron Zemke, he pioneered what is now practiced universally as customer journey mapping, writing extensively about it in their 2003 book Service Magic. In 2005, he created the now patented practice of customer forensics.
Chip is the author of twenty-three books, including Kaleidoscope: Delivering Innovative Service That Sparkles (winner of a 2017 Best Book Award), Sprinkles: Creating Awesome Experiences Through Innovative Service, The 9½ Principles of Innovative Service,
Wired and Dangerous
(co-authored with John Patterson and a winner of a 2011 Axiom Award as well as a 2012 Independent Publishers IPPY Award),
Take Their Breath Away
(also with John Patterson),
Magnetic Service
(with Bilijack Bell and winner of the 2004 Benjamin Franklin Award),
Managing Knock Your Socks Off Service
(with Ron Zemke), Managers as Mentors (with Marshall Goldsmith and winner of an Athena Award),
Service Magic
(also with Ron Zemke),
Dance Lessons
(with Heather Shea) and Customers as Partners.
ICMI ranked him in 2019 among the top 10 bloggers on customer care. His “Service Unleashed” training program won a 2018 Stevie Award. He has appeared live on CNN, CNBC, Bloomberg TV, Fox Business, ABC, NPR and his work has appeared in Fortune, Forbes, Entrepreneur, Inc. Magazine, CEO Magazine, Fast Company, Real Leader, USA Today, Success, Wall Street Journal, Money Magazine and Businessweek. He writes a regular column for Forbes, CEO Magazine, CEO World Magazine, Real Leaders, MoneyInc, Retail Customer Experience, Smart Customer Service and SmartBrief on Leadership.
“Chip Bell’s unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone ea...
Are you wondering how to be the best possible mentor for a young employee under your care?
From Chip R. Bell, the bestselling author of Customers as Partners , Managers as Mentors , and Managing Knock You rSocks ...
Services include:
Clients include:
Financial Services
Real Estate/Development
Energy/Petroleum
Telecommunications/Cable
Hospitality/Restaurants/Entertainment
Agricultural/Food
Manufacturing/Engineering/Construction
Pharmaceutical/Chemical
Consulting/B2B Services
For more information, please contact:
http://www.chipbell.com/contact.htm
Are you wondering how to be the best possible mentor for a young employee under your care?