clausmøller
clausmøller

Claus Møller

Copenhagen, DNK

BK Expert
Community Member Author

Claus Møller is the founder of TMI. He has written several books on management, which together have sold more than three million copies.
A Complaint Is a Gift

A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and impro...

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A Complaint Is a Gift

A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too,

By Berrett-Koehler Staff , December 9, 2014
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