Would you rather get a root canal than face a group of strangers? Does the phrase “working a room” make you want to retreat to yours? Devora Zack, an avowed introvert and successful consultant who gives presentations to thousands of people at dozens of events annually, feels your pain. She found that other networking books assume that to succeed, you have to act like an extrovert. Not at all. There is another way.

Zack politely examines and then smashes to tiny fragments the “dusty old rules” of standard networking advice. She shows how the very traits that make many people hate networking can be harnessed to forge an approach more effective and user-friendly than traditional techniques. This edition adds new material on applying networking principles in personal situations, handling interview questions, following up—what do you do with all those business cards?—and more.

Networking enables you to accomplish the goals that are most important to you. But you can't adopt a style that goes against who you are—and you don't have to. As Zack writes, “You do not succeed by denying your natural temperament; you succeed by working with your strengths.”

An essential strategy book for how to have transformative, sustainable, responsible travel experiences—starting at your own front door. Recognized Peacemaker and National Geographic Explorer Aziz Abu Sarah shows how, by crossing boundaries, we can heal our world from stereotypes, prejudice, and ignorance.

Whether you're planning future travels or exploring the diverse cultures in your own community, Crossing Boundaries provides strategies for growth and getting out of your comfort zone. Moving between inspirational stories, humorous anecdotes, and helpful conflict resolution tips, Abu Sarah guides you through having personal, meaningful experiences with people from different backgrounds. He sketches a vision of a kind of travel with the power to help heal the divides of a world polarized by seemingly intractable conflicts. 

Abu Sarah argues that transformative travel can start at home. He knows this firsthand: a former Palestinian radical, he shares his own moving story of creating connections across his divided hometown of Jerusalem, and of co-founding a tour agency with a Jewish American. Today, they direct Dual Narrative Tours, co-led by guides from different communities in countries like Israel and Palestine, Ireland and Northern Ireland, North and South Vietnam, and many others.

Drawing on these experiences, Abu Sarah's book offers tips on how to meet people naturally and safely, design an inclusive itinerary, shop to support the local economy, deal with setbacks, and much more. A guide for going beyond museums and monuments, this book is for both the first-timer and seasoned veteran. Abu Sarah shows that if you put down your phone and strike up a conversation, you can break through the walls that separate people. You'll discover shared values, build lasting relationships, and realize that far more unites us than divides us.

Open Space Technology: A User’s Guide is just what the name implies: a hands-on, detailed description of facilitating Open Space Technology (OST). OST is an effective, economical, fast, and easily repeatable strategy for organizing meetings of between 5 and 2,000 participants that has been used in thousands of organizations in 134 countries and just keeps growing in popularity. Written by the originator of the method, this is the most authoritative book on the rationale, procedures, and requirements of OST. OST enables self-organizing groups of all sizes to deal with hugely complex issues in a very short period of time. This step-by-step user’s guide details what needs to be done before, during, and after an Open Space event. Harrison Owen details all the practical considerations necessary to create Open Space. He begins with the most important question—should you use Open Space at all?—and examines what types of situations are appropriate for Open Space Technology and what types are not. He then goes on to look at nuts-and-bolts issues such as supplies, logistics, and who should come and how you should go about getting them there. This third edition adds a survey of the current status of Open Space Technology around the world, an updated section on the latest available technology for report writing (a key aspect of the Open Space process), and an updated list of resources.

 

Open Space Technology: A Users Guide is just what the name implies: a hands-on, detailed description of facilitating Open Space Technology (OST). OST is an effective, economical, fast, and easily repeatable strategy for organizing meetings of between 5 and 2,000 participants that has been used in thousands of organizations in 134 countries and just keeps growing in popularity. Written by the originator of the method, this is the most authoritative book on the rationale, procedures, and requirements of OST.

OST enables self-organizing groups of all sizes to deal with hugely complex issues in a very short period of time. This step-by-step users guide details what needs to be done before, during, and after an Open Space event.

Harrison Owen details all the practical considerations necessary to create Open Space. He begins with the most important questionshould you use Open Space at all?and examines what types of situations are appropriate for Open Space Technology and what types are not. He then goes on to look at nuts-and-bolts issues such as supplies, logistics, and who should come and how you should go about getting them there.

This third edition adds a survey of the current status of Open Space Technology around the world, an updated section on the latest available technology for report writing (a key aspect of the Open Space process), and an updated list of resources.

The Government Manager's Guide to Contract Negotiation

Federal managers often find themselves at the negotiating table, charged with reaching a solid, fair deal for their agency. Now, you can gain a competitive edge in even the most difficult negotiations with time-tested, effective tactics from a noted authority on federal negotiations. This guide will help you understand the negotiation process, plan for it, develop strategies and tactics, anticipate and counter the other side's strategies and tactics, and conclude and document the negotiation. Concise, accessible, and authoritative, this book offers a veritable arsenal of winning strategies that you and your team can use in your next negotiation.

By the author of the bestselling Bad Attitude Survival Guide (more than 40,000 copies sold), named one of the top business books of 1998 by Executive Book Summaries Everyone thinks they know what micromanagement is, but this book presents a specific, detailed definition illustrated with concrete examples Offers successful strategies for overcoming your own micromanaging behavior and for responding when you are being micromanaged Micromanagement is one of the most widely condemned managerial sins, and one of the most common employee complaints. It results in significant direct, indirect, and hidden costs to organizations, contributing to low morale, high turnover, inefficiency, instability, and lack of continuity. And being perceived as a micromanager can have a significant negative impact on your career. But what, precisely, is micromanagement? More importantly, what can be done about it? In My Way or the Highway, Harry Chambers proves that micromanagement can be objectively identified and successfully resisted, both by those who (often unknowingly) inflict it and by those who are its victims. In an informal, entertaining style Chambers describes five specific defining traits of micromanagers: placing their own self interest above everything else; controlling and manipulating time; attempting to determine exactly how everything must be done; requiring elaborate approval processes; and establishing dysfunctional monitoring and reporting requirements. He even provides a Micromanagement Potential Indicator test so you can see whether (and to what extent) you might be a micromanager. He then devotes a chapter to each trait, providing real-world examples of the trait in action and an analysis of the damage it does. But this is not just a book of diagnosis-Chambers provides treatment as well. He devotes several chapters how to respond if you are the micromanagee (a victim of micromanagement), how to eliminate your own micromanaging behaviors, and what to do if you have to manage a micromanager. Avoiding micromanagement should be a major goal of every manager, would-be manager, team member, or collaborative peer. My Way or the Highway offers detailed, actionable, field-tested strategies that will eliminate the damage that overcontrolling behavior causes and increase creativity, risk-taking, productivity, and initiative in any organization.

• By the author of the bestselling Bad Attitude Survival Guide (more than 40,000 copies sold), named one of the top business books of 1998 by Executive Book Summaries
• Everyone thinks they know what micromanagement is, but this book presents a specific, detailed definition illustrated with concrete examples
• Offers successful strategies for overcoming your own micromanaging behavior and for responding when you are being micromanaged

There is a growing epidemic afflicting people working in social change that is rarely talked about - burnout. Laura van Dernoot Lipsky, bestselling author of Trauma Stewardship, offers The Age of Overwhelm as the salve for healing.Whether we are overwhelmed by work or school; our families or communities; caretaking for others or ourselves; or engagement in social justice, environmental advocacy, or civil service, just a few subtle shifts can help sustain us. Laura van Dernoot Lipsky, bestselling author of Trauma Stewardship, shows us how by offering concrete strategies to help us mitigate harm, cultivate our ability to be decent and equitable, and act with integrity. The Age of Overwhelm aims to help ease our burden of overwhelm, restore our perspective, and give us strength to navigate what is yet to come.