2003
2010
Shows how to spot the emergence of a new level of order from the seemingly chaotic change that characterizes modern times
Offers practices and principles that will help you align yourself and your organization with the new order
Features real-world examples of individuals and organizations that have successfully navigated disruptive change
Change is everywhere these days, so much so that it can seem like barely-controlled chaos. As a result, increasing numbers of leaders, managers, workers and change agents feel overwhelmed. Some see too many choices, while others see no choices at all. But sometimes within this seeming chaos are the seeds of a higher order. Science calls the process of a new system arising from the ashes of the old emergence. Understanding the phenomenon of emergence can help leaders to gracefully and successfully cope with change and emerge stronger and more purposeful.
In this profound and insightful book, Peggy Holman offers new ways to think about the potential upheaval contains as a source of emergent change and shows how to engage it productively. This is is an art more than a science, so Holman offers practices that tell you not precisely what to do but rather how to approach disruptive situationswhat to notice, what to explore, what to try, what mindset will leave you most open to identifying the new paradigm as it emerges. She grounds these practices in five overarching principles that apply the scientific understanding of emergence in the natural world to social and organizational change processes. Real-world stories of collapse and renewal serve to illustrate these principles and practices in action. And Holman outlines three questions to help you work compassionately, creatively and wisely with the entire arc of the change process, from coherence to disruption to renewal.
This work can be difficultthe end is rarely in sight and the outcome is often uncertain. But it can also be tremendously exciting. Our survival in an increasingly unpredictable world is at stake, and working consciously with emergence is a promising pathway to doing something about it.
2006
Tapping underserved markets for consumers, employees, or suppliers is not a new idea in business. When Henry Ford founded the Ford Motor Company in 1903, he proclaimed, "I will build a car for the great multitude." Ford understood that the real profits to be had in the auto business were not in selling luxury items to the well-to-do, but in providing essential transportation for ordinary folks. To achieve this goal, he both changed manufacturing processes to lower production costs, and also doubled his workers' wages to enable them to buy cars--creating the phenomenal success of the Model T. Today, businesses have the opportunity to increase profits and improve underserved communities by selling to them, and hiring and purchasing from them. While previous books have touted business opportunities in these underserved markets, none have outlined the specific strategies necessary to turn this business concept into a detailed business model. Until now.
Based on extensive research and featuring fifty case studies from leading corporations--including IBM, JPMorgan Chase, and Dreamworks--Untapped details the practical dos and don'ts every manager needs to know when approaching a new market. It shows how, by engaging consumers, workers, and suppliers, companies can create win-win partnerships with underserved communities. Corporations will discover a new source of increased sales, qualified workers, and marketable innovations as well as new ways to reduce costs and increase quality. The communities will get better products, more meaningful job opportunities, and an increased market for their own goods and services.
Organized around five key success factors the authors identified during their study of pioneering corporations, this innovative book clearly outlines how to establish the kinds of win-win partnerships that are vital to succeeding in these complex but potentially rewarding markets. Combining practical tools, case studies, and careful analysis, Untapped provides concrete guidance for investing in and partnering with underserved communities to create not only significant competitive advantages but also vibrant communities in which to live, work, and do business.
• Pithy, profound, and practical reflections on what nature can teach us about handling the demands of life and work
• Beautifully illustrated throughout with full-color watercolor paintings
2012