Servant Leadership in Action

How You Can Achieve Great Relationships and Results

Ken Blanchard (Edited by) | Renee Broadwell (Edited by)

Publication date: 03/06/2018

Servant Leadership in Action
Servant Leadership in Action How You Can Achieve Great Relationships and Results We've seen the negative impact of self-serving leaders in every sector of our society. Not infrequently, they end up bringing down their entire organization. But there is another way. Servant leaders lead by serving their people, not by exalting themselves. In this collection, edited by legendary business author and lifelong servant leader Ken Blanchard and his longtime editor Renee Broadwell, leading businesspeople, bestselling authors, and spiritual leaders offer tools for implementing this proven but for some, still radical leadership model. The book is organized into six parts. Part One, Fundamentals of Servant Leadership, describes basic aspects of servant leadership. Part Two, Elements of Servant Leadership, highlights some of the different points of view of servant leaders. Part Three, Lessons in Servant Leadership, focuses on what people have learned on a personal level from observing servant leadership in action. Part Four, Exemplars of Servant Leadership, features people who have been identified as classic servant leaders. Part Five, Putting Servant Leadership to Work, offers firsthand accounts of people who have made servant leadership come alive in their organizations. Part Six, Servant Leadership Turnarounds, illustrates how servant leadership can dramatically impact both results and human satisfaction in organizations. This is the most comprehensive and wide-ranging guide ever published for what is, in every sense, a better way to lead.

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Overview

Servant Leadership in Action How You Can Achieve Great Relationships and Results We've seen the negative impact of self-serving leaders in every sector of our society. Not infrequently, they end up bringing down their entire organization. But there is another way. Servant leaders lead by serving their people, not by exalting themselves. In this collection, edited by legendary business author and lifelong servant leader Ken Blanchard and his longtime editor Renee Broadwell, leading businesspeople, bestselling authors, and spiritual leaders offer tools for implementing this proven but for some, still radical leadership model. The book is organized into six parts. Part One, Fundamentals of Servant Leadership, describes basic aspects of servant leadership. Part Two, Elements of Servant Leadership, highlights some of the different points of view of servant leaders. Part Three, Lessons in Servant Leadership, focuses on what people have learned on a personal level from observing servant leadership in action. Part Four, Exemplars of Servant Leadership, features people who have been identified as classic servant leaders. Part Five, Putting Servant Leadership to Work, offers firsthand accounts of people who have made servant leadership come alive in their organizations. Part Six, Servant Leadership Turnarounds, illustrates how servant leadership can dramatically impact both results and human satisfaction in organizations. This is the most comprehensive and wide-ranging guide ever published for what is, in every sense, a better way to lead.

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Meet the Editors


Edited by Ken Blanchard

Few people have made a more positive and lasting impact on the day-to-day management of people and companies than Ken Blanchard. He is the coauthor of several best-selling books, including the blockbuster international bestseller The New One Minute Manager® and the giant business bestsellers Raving Fans and Gung Ho! His books have combined sales of more than twenty million copies in forty-two languages. 

Ken and his wife, Margie, are cofounders of The Ken Blanchard Companies®, a worldwide human resource development company. Ken is also cofounder of Lead Like Jesus, a nonprofit organization dedicated to inspiring and equipping people to be servant leaders in the marketplace. 

Ken and Margie live in San Diego and work with their son, Scott, his wife, Madeleine, and their daughter, Debbie.



Edited by Renee Broadwell

“Renee Broadwell has been an editor with The Ken Blanchard Companies for more than ten years, working directly with Ken as lead editor on several book projects including Lead with LUV, Legendary Service, Fit at Last, Collaboration Begins with You, Lead Like Jesus Revisited, and The Simple Truths of Service. She also serves as editor on articles, blogs, other social media, and special projects, partnering with various Blanchard departments including communications, marketing, and the executive suite.

Renee previously held positions with Alaska Airlines, Nordstrom, Inc., and The Art Institute of California-San Diego. She and her husband Grant live in Escondido, California, and their grown children live nearby.”

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Table of Contents

Foreword by John Maxwell 9

Introduction:
Serve First and Lead Second by Ken Blanchard and Renee Broadwell 11

Part One: Fundamentals of Servant Leadership 14
1.
What Is Servant Leadership? by Ken Blanchard 16
2.
Characteristics of Servant Leaders by Larry Spears 25
3.
Servant Leadership is Conscious Leadership by Raj Sisodia 32
4.
Servant Leadership at the Speed of Trust by Stephen M. R. Covey 41
5.
Great Leaders SERVE by Mark Miller 52
6.
Servant Leadership: What Does it Really Mean? by Mark A. Floyd 58
7.
Servant Leaders Create a Great Place to Work for All by Michael Bush 67
8.
The Leader as Shepherd by Holly Culhane 76
9.
The Evolution of Servant Leadership by Simon Sinek 84

Part Two: Elements of Servant Leadership 94
10.
One Question Every Servant Leader Should Ask by Marshall Goldsmith 96
11.
In the Service of Others: When Leaders Dare to Rehumanize Work by Brené Brown 104
12.
Servant Leaders Celebrate Others by Tom Mullins 112
13.
A Servant Leader's Focus by Jim Ferrell 119
14.
What You See Determines How You Serve by Chris Hodges 127
15.
Compassion: The Heart of Servant Leadership by Craig Groeschel 133
16.
Why Ideal Team Players Make Great Servant Leaders by Patrick Lencioni 138
17.
The Servant Leader Identity by Laurie Beth Jones 143
18.
The Four Corners of the Leader's Universe by Henry Cloud 156

Part Three: Lessons in Servant Leadership 149
19.
Finding Your Voice by James M. Kouzes and Barry Z. Posner 158
20.
A Lesson From My Father: Washing Feet by Phyllis Hennecy Hendry 166
21.
The Puddle Is Not the Problem by Neal Nybo 170
22.
Five Army-Tested Lessons of Servant Leadership by Jeff Foley 175
23.
A Baptism of Leadership by Erwin McManus 184
24.
Little Things and Big Things by Jon Gordon 191
25.
In Praise of Followership by Margie Blanchard 195

Part Four: Exemplars of Servant Leadership 203
26.
Jesus: The Greatest Example of a Servant Leader by Ken Blanchard 205
27.
Andrew Young: Partner in Servant Leadership to Martin Luther King, Jr. by John Hope
Bryant 215
28.
Pat Summitt: Steely Eyes, Servant Heart by Tamika Catchings 220
29.
Dallas Willard: The Smartest Man I Ever Met by Tony Baron 229
30.
Henry Blackaby—a Lifelong Servant Leader by Richard Blackaby 236
31.
Frances Hesselbein: To Serve Is to Live by Jim Dittmar 242
32.
Charlie “Tremendous” Jones: A Sermon Seen by Mark Sanborn 251

Part Five: Putting Servant Leadership to Work 256
33.
Treat Your People as Family by Colleen Barrett 258
34.
Developing and Using Servant Leadership in the Military by Robin Blanchard 266
35. Leading Is Serving by Dave Ramsey 275
36. Serving from an HR Perspective by Shirley Bullard 280
37. It's How You Treat People by James H. Blanchard 287
38.
How Servant Leadership Has Shaped Our Church Culture by Miles McPherson 299

Part Six: Servant Leadership Turnarounds 306
39.
Out of the Flames, Into the Light by Art Barter 308
40.
Serve the People by Cheryl Bachelder 316
41.
Waste Connections: A Servant Leadership Success Story by Rico Maranto 325
42.
Don't Mark My Paper, Help Me Get an A by Garry Ridge 337

Final Comments:
The Power of Love, Not the Love of Power by Ken Blanchard 346

References 347

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Endorsements

Complete list of contributors, in alphabetical order: 1.Cheryl Bachelder 2.Tony Baron 3.Colleen Barrett 4.Art Barter 5.Richard Blackaby 6.James H. Blanchard 7.Margie Blanchard 8.Robin Blanchard 9.Bren Brown 10.John Hope Bryant 11.Shirley Bullard 12.Michael Bush 13.Tamika Catchings 14.Henry Cloud 15.Stephen M. R. Covey 16.Holly Culhane 17.Jim Dittmar 18.Jim Ferrell 19.Mark A. Floyd 20.Jeff Foley 21.Marshall Goldsmith 22.Jon Gordon 23.Craig Groeschel 24.Phyllis Hennecy Hendry 25.Chris Hodges 26.Laurie Beth Jones 27.Jim Kouzes and Barry Posner 28.Patrick Lencioni 29.Rico Maranto 30.John Maxwell 31.Erwin P. McManus 32.Miles McPherson 33.Mark Miller 34.Tom Mullins 35.Neal Nybo 36.Dave Ramsey 37.Garry Ridge 38.Mark Sanborn 39.Simon Sinek 40.Raj Sisodia 41.Larry Spears

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