Developing Competency to Manage Diversity

Taylor Cox (Author) | Ruby Beale (Author)

Publication date: 04/01/1997

Developing Competency to Manage Diversity

Recognizing that "managing" diversity has become a critical skill in organizations all over the world, Developing Competency to Manage Diversity shows how the dynamics of diversity affect people on all levels of society and in all kinds of organizations-from individual relationships to community interactions, from city and national governments to work teams and product markets.

Defining diversity as "a mix of people in one social system who have distinctly different, socially relevant, group identities," this volume responds to the increasing need to function effectively in workplace contexts that are culturally, socially, economically, and racially diverse. To this end, it provides managers with tools they need to successfully manage a diverse workforce. Chapters provide specific tasks and activities to:

o Increase awareness of coworkers' cultural backgrounds
o Create a "pro-diversity" organizational climate
o Develop an operational definition of diversity
o Explore how group identity applies to each group member
o Investigate differences of cognitive style
o Customize team-building strategies for diverse groups

Organized in an easy-to-follow, step-by-step format, a set of twenty-three readings, six case studies, and thirty-one activities takes readers through a three-stage learning process. The first stage creates awareness of a diversity-related issue, the second stage develops knowledge and understanding of effective ways to handle that issue, and the final stage outlines practical actions to respond to the issue. The high costs of failing to recognize and manage diversity-absenteeism, dissatisfaction, barriers to contribution, harassment, discrimination suits, reduced efficiency, and lack of communication-as well as the potential to leverage diversity as an organizational resource-should motivate organizations and groups to make full use of Developing Competency to Manage Diversity.

  • Provides a comprehensive picture of participation as the system of governance we need to meet the workplace challenges of today, and tomorrow
  • Describes what executives, managers, workers, labor unions, customers, and suppliers can do as part of a participative enterprise
  • Argues that participative governance is a major issue of our times, affecting all areas of our lives: education, business, government, families, and community organizations

Read more and meet author below



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9781881052968

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Overview

Recognizing that "managing" diversity has become a critical skill in organizations all over the world, Developing Competency to Manage Diversity shows how the dynamics of diversity affect people on all levels of society and in all kinds of organizations-from individual relationships to community interactions, from city and national governments to work teams and product markets.

Defining diversity as "a mix of people in one social system who have distinctly different, socially relevant, group identities," this volume responds to the increasing need to function effectively in workplace contexts that are culturally, socially, economically, and racially diverse. To this end, it provides managers with tools they need to successfully manage a diverse workforce. Chapters provide specific tasks and activities to:

o Increase awareness of coworkers' cultural backgrounds
o Create a "pro-diversity" organizational climate
o Develop an operational definition of diversity
o Explore how group identity applies to each group member
o Investigate differences of cognitive style
o Customize team-building strategies for diverse groups

Organized in an easy-to-follow, step-by-step format, a set of twenty-three readings, six case studies, and thirty-one activities takes readers through a three-stage learning process. The first stage creates awareness of a diversity-related issue, the second stage develops knowledge and understanding of effective ways to handle that issue, and the final stage outlines practical actions to respond to the issue. The high costs of failing to recognize and manage diversity-absenteeism, dissatisfaction, barriers to contribution, harassment, discrimination suits, reduced efficiency, and lack of communication-as well as the potential to leverage diversity as an organizational resource-should motivate organizations and groups to make full use of Developing Competency to Manage Diversity.

  • Provides a comprehensive picture of participation as the system of governance we need to meet the workplace challenges of today, and tomorrow
  • Describes what executives, managers, workers, labor unions, customers, and suppliers can do as part of a participative enterprise
  • Argues that participative governance is a major issue of our times, affecting all areas of our lives: education, business, government, families, and community organizations

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Meet the Authors


Visit Author Page - Taylor Cox

Taylor H. Cox, Jr. is an associate professor in the Organization Behavior and Human Resource Management Department of the University of Michigan Business School, where he teaches courses on organizational consulting and managing diversity. He is also founder of Taylor Cox and Associates Inc. a research and consulting firm. His recent work focuses on human resource systems and organization change processes for organizations with diverse employees and markets. In his consulting practice he has created educational programs, carried out research, strategic planning, and organization development work with more than twenty organizations including Ford Motor Co. Exxon, Phillips, Eli Lilly, and Phelps Dodge. He is the author of Cultural Diversity in Organizations and coauthor of Developing Competency to Manage Diversity. For more information, please visit http://webuser.bus.umich.edu/departments/obhrm/faculty/cox/bio.html.



Visit Author Page - Ruby Beale

Ruby L. Beale, a faculty member of the psychology department and the University of Michigan Business School, is a principal in a human resource management firm specializing in managing and enhancing work productivity, and job and school performance with diverse populations. Dr. Beale has provided training for organizational development to corporations, educational programs, professional associations, municipalities, and grassroots community organizations. Her clients include Exxon, Dow, Citizen's Insurance Co. University of Virginia Law School, and School Districts in Los Angeles, Washington, D.C. Peoria, and Boston. She is coauthor of Developing Competency to Manage Diversity.

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Table of Contents

Part I: Foundations for Competence
1. Toward a Definition of Competency for Diversity
2. Defining Diversity
3. Managing Diversity as Business Strategy
Part II: Developing Individual Competency
4. Understanding Group Identities
5. Stereotyping
6. Prejudice and Discrimination
7. Cultural Differences
Part III: Developing Organizational Competency
8. Organization Cultural
9. Formal and Informal Structure of Organizations
10. A Process for Organization Change
11. Conclusion

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Endorsements

"Taylor Cox has done it again! With Ruby Beale, he has produced a gem for managers and professionals working on issues of diversity in organizations. This is an extremely valuable tool kit for diversity change agents who want to translate vision and theory into reality. This collection will quickly become the 'bible' for diversity work. Taylor's first book was must reading for understanding the dynamics of diversity. t This book will be must reading for hose wishing to create effective diversity action."

Douglas T. Hall, title??, Boston University School of Management

"Now that many companies have diversity training in place, act two of diversity in corporate America calls for the development of individual and organizational competencies necessary to effectively manage and leverage diversity for competitive advantage. Developing Competency to Manage Diversity is a must-read for anyone looking for the tools necessary to further advance diversity's momentum."

Gene Andrews, Ph.D., Manager of Workforce Diversity, General Electric Company

"Simply stated, Cox and Beale have written a book which reflects their in-depth understanding of the complex subject of managing diversity. Building on Cox's previous book, Cultural Diversity, they have moved effectively from the theoretical to the realities of actions and tools needed in the day-to-day process of managing diversity. They've captured the realities of the learning process necessary for individuals and organizations to truly achieve the competency to make lasting changes and improvements in the area of managing diversity. I recommend this book to anyone who wishes to demystify this complex and emotion-laden subject."

Alice F. Oliver, Director, Human Resources, Global Information Technology and Co-Chair of Corporate Diversity, Eli Lilly and Company

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