Discovering Common Ground

35 International Coauthors

Marvin Weisbord (Author)

Publication date: 01/01/1993

Discovering Common Ground
  • Copublished with Industrial Engineering and Management Press

This book brings together cases from around the world of a breakthrough new approach to strategic planning, empowerment, consensus building, and whole systems improvement. Marvin Weisbord and 35 international coauthors show how all types of business, government, and nonprofit organizations are successfully using this approach to create shared vision, innovation, commitment, and collaborative action that exceed what people thought possible.

In this approach-called "future searches" or "search conferences"-people with diverse interests who have a stake in an organization or issue come together for two or three days to explore their mutual past, present, and future in a global context. Using a self-managing format, they seek common ground among their varied interests, invent ideal futures rather than work old problems, and generate creative strategies, action plans, and commitment.

  • Copublished with Industrial Engineering and Management Press

Read more and meet author below



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Overview

  • Copublished with Industrial Engineering and Management Press

This book brings together cases from around the world of a breakthrough new approach to strategic planning, empowerment, consensus building, and whole systems improvement. Marvin Weisbord and 35 international coauthors show how all types of business, government, and nonprofit organizations are successfully using this approach to create shared vision, innovation, commitment, and collaborative action that exceed what people thought possible.

In this approach-called "future searches" or "search conferences"-people with diverse interests who have a stake in an organization or issue come together for two or three days to explore their mutual past, present, and future in a global context. Using a self-managing format, they seek common ground among their varied interests, invent ideal futures rather than work old problems, and generate creative strategies, action plans, and commitment.

  • Copublished with Industrial Engineering and Management Press

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Meet the Author


Visit Author Page - Marvin Weisbord

Marvin Weisbord consulted with business firms, medical schools, and hospitals from 1969 to 1992. He was a partner in the consulting firm Block Petrella Weisbord for 20 years and is a fellow of the World Academy of Productivity Science. Productive Workplaces (2012), now in its third edition, is considered a classic. He also authored Organizational Diagnosis (1978) and Discovering Common Ground (1992).

He is co-director, along with Sandra Janoff, of Future Search Network (formerly SearchNet), an international non-profit dedicated to community service, colleagueship, and learning. For more information, please visit www.futuresearch.net.

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Table of Contents

    Part I: Guidelines for Implementing Quality Management
  • The Malcolm Baldrige National Quality Award: Design, Criteria, and Application Review
  • Ten Critical Success Factors for Implementing Quality Management
  • Aligning TQM and the Corporate Culture
  • Leadership for Quality: Best Practices of Top Quality Companies
  • Business Process Analysis for Cross-Functional Improvement
  • Measuring Customer Satisfaction: Linking Experience, Expectations, and Desires
  • Statistical Measurement Techniques for Service Operations
    Part II: Case Studies of Quality Management in Leading Companies
  • Beverages: Anheuser-Busch
  • Chemicals: Monsanto
  • Communications: Centex Telemanagement
  • Octel Communications
  • Computers, Software: Xerox
  • IBM Rochester
  • Intelligent Electronics, Inc.
  • Novell
  • Delivery Service: Federal Express
  • Diversified Financial: American Express Travel Related Services
  • AT&T Universal Card Services
  • Electronics, Appliances: Westinghouse
  • Whirlpool Corporation
  • Furniture, Textiles: Springs Industries, Inc.
  • Hotel and Convention Business: Hyatt Hotels and Resorts
  • Marriott
  • Ritz-Carlton
  • Insurance: New York Life
  • USAA
  • Metals: Reynolds Metals Company
  • Motor Vehicles: Cadillac Motor Car
  • Precision Instruments: 3M
  • Photo-Sonics
  • SpaceLabs Medical
  • Steinway & Sons
  • Publishing, Information Services: Knight-Ridder, Inc.
  • Retail: K Mart
  • Lazarus
  • Savings Institutions: TIAA-CREF
  • Transportation: Delta Air Lines
  • Utilities: Michigan Consolidated Gas
  • Ohio Edison Company
    Part III: Appendices
  • The Quality Themes of Leading U.S. Companies
  • Matrix of Award Criteria Covered by Case Studies
  • Job Descriptions of VP and Manager of Quality
  • 1993 Baldrige Award Criteria

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Endorsements

"It is not very often that we see a really new innovation in management. This is one. It is far more than just another management tool; it is a whole new organizational culture. Weisbord's book aims high; it fulfills its promise."

Willis Harman, President, Institute of Noetic Sciences, and author of Global Mind Change

"Discovering Common Ground brings together 30 years' hands-on experiences with searches and the rationale for their success in a wide variety of settings"

Rolf Lynton, International Consultant, and author of Training for Development.

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