The Inclusion Breakthrough

Unleashing the Real Power of Diversity

Frederick Miller (Author) | Judith Katz (Author)

Publication date: 06/09/2002

The Inclusion Breakthrough
  • Describes a strategy for leveraging diversity that goes beyond awareness training and compliance programs to make inclusion a competitive advantage for any organization

  • Written by the president and executive vice president of The Kaleel Jamison Consulting Group, Inc., one of the largest organizational development consulting firms specializing in diversity and inclusion

  • Demonstrates the real benefits of consistently investing in the workplace culture and examines the real costs of failing to make this investment

Constant, continuing, and cataclysmic change is causing a major crisis within business organizations today. Faced with constantly advancing technology, unpredictable market shifts, intense global competition, and an increasingly independent "free agent" workforce, the only way for an organization to adapt and succeed is to build a "culture of inclusion" that nurtures and draws on the talents of a diverse workforce.

Easy to say but hard to do; most organizations are mired in industrial revolution, static-world business models administered by monocultural, bordering-on-oppressive, "command and control" hierarchies. Organizations at risk include Fortune 500 giants, entrepreneurial start-ups, manufacturing and retail operations, government agencies, not-for-profits, educational institutions, and others.

Most organizational change efforts-whether labeled as diversity efforts, re-engineering, right-sizing, or total-quality-management-are a waste of time, money, and human effort. Most produce more cynicism than results, and they can poison the waters for future change efforts. The Inclusion Breakthrough cuts a path through this potential minefield, offering a proven methodology for strategic organizational change, including models for diagnosing, planning, and implementing inclusion-focused, culture-change strategies tailored to each organization's individual needs. It also describes the key competencies for leading and sustaining a culture of inclusion.

Offering real-world results of "before and after" surveys, including anecdotal and statistical reports of organizational change achieved using the methodologies described, The Inclusion Breakthrough presents an overview of current workplace conditions, attitudes, and policies based on interviews, surveys, and focus groups encompassing thousands of people in major organizations. The Inclusion Breakthrough demonstrates why the bottom line must be the central focus of any change strategy-and more importantly, how to carry that strategy out successfully.

  • Describes a strategy for leveraging diversity that goes beyond awareness training and compliance programs to make inclusion a competitive advantage for any organization

  • Written by the president and executive vice president of The Kaleel Jamison Consulting Group, Inc., one of the largest organizational development consulting firms specializing in diversity and inclusion

  • Demonstrates the real benefits of consistently investing in the workplace culture and examines the real costs of failing to make this investment

Constant, continuing, and cataclysmic change is causing a major crisis within business organizations today. Faced with constantly advancing technology, unpredictable market shifts, intense global competition, and an increasingly independent "free agent" workforce, the only way for an organization to adapt and succeed is to build a "culture of inclusion" that nurtures and draws on the talents of a diverse workforce.

Easy to say but hard to do; most organizations are mired in industrial revolution, static-world business models administered by monocultural, bordering-on-oppressive, "command and control" hierarchies. Organizations at risk include Fortune 500 giants, entrepreneurial start-ups, manufacturing and retail operations, government agencies, not-for-profits, educational institutions, and others.

Most organizational change efforts-whether labeled as diversity efforts, re-engineering, right-sizing, or total-quality-management-are a waste of time, money, and human effort. Most produce more cynicism than results, and they can poison the waters for future change efforts. The Inclusion Breakthrough cuts a path through this potential minefield, offering a proven methodology for strategic organizational change, including models for diagnosing, planning, and implementing inclusion-focused, culture-change strategies tailored to each organization's individual needs. It also describes the key competencies for leading and sustaining a culture of inclusion.

Offering real-world results of "before and after" surveys, including anecdotal and statistical reports of organizational change achieved using the methodologies described, The Inclusion Breakthrough presents an overview of current workplace conditions, attitudes, and policies based on interviews, surveys, and focus groups encompassing thousands of people in major organizations. The Inclusion Breakthrough demonstrates why the bottom line must be the central focus of any change strategy-and more importantly, how to carry that strategy out successfully.

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Overview

  • Describes a strategy for leveraging diversity that goes beyond awareness training and compliance programs to make inclusion a competitive advantage for any organization

  • Written by the president and executive vice president of The Kaleel Jamison Consulting Group, Inc., one of the largest organizational development consulting firms specializing in diversity and inclusion

  • Demonstrates the real benefits of consistently investing in the workplace culture and examines the real costs of failing to make this investment

Constant, continuing, and cataclysmic change is causing a major crisis within business organizations today. Faced with constantly advancing technology, unpredictable market shifts, intense global competition, and an increasingly independent "free agent" workforce, the only way for an organization to adapt and succeed is to build a "culture of inclusion" that nurtures and draws on the talents of a diverse workforce.

Easy to say but hard to do; most organizations are mired in industrial revolution, static-world business models administered by monocultural, bordering-on-oppressive, "command and control" hierarchies. Organizations at risk include Fortune 500 giants, entrepreneurial start-ups, manufacturing and retail operations, government agencies, not-for-profits, educational institutions, and others.

Most organizational change efforts-whether labeled as diversity efforts, re-engineering, right-sizing, or total-quality-management-are a waste of time, money, and human effort. Most produce more cynicism than results, and they can poison the waters for future change efforts. The Inclusion Breakthrough cuts a path through this potential minefield, offering a proven methodology for strategic organizational change, including models for diagnosing, planning, and implementing inclusion-focused, culture-change strategies tailored to each organization's individual needs. It also describes the key competencies for leading and sustaining a culture of inclusion.

Offering real-world results of "before and after" surveys, including anecdotal and statistical reports of organizational change achieved using the methodologies described, The Inclusion Breakthrough presents an overview of current workplace conditions, attitudes, and policies based on interviews, surveys, and focus groups encompassing thousands of people in major organizations. The Inclusion Breakthrough demonstrates why the bottom line must be the central focus of any change strategy-and more importantly, how to carry that strategy out successfully.

  • Describes a strategy for leveraging diversity that goes beyond awareness training and compliance programs to make inclusion a competitive advantage for any organization

  • Written by the president and executive vice president of The Kaleel Jamison Consulting Group, Inc., one of the largest organizational development consulting firms specializing in diversity and inclusion

  • Demonstrates the real benefits of consistently investing in the workplace culture and examines the real costs of failing to make this investment

Constant, continuing, and cataclysmic change is causing a major crisis within business organizations today. Faced with constantly advancing technology, unpredictable market shifts, intense global competition, and an increasingly independent "free agent" workforce, the only way for an organization to adapt and succeed is to build a "culture of inclusion" that nurtures and draws on the talents of a diverse workforce.

Easy to say but hard to do; most organizations are mired in industrial revolution, static-world business models administered by monocultural, bordering-on-oppressive, "command and control" hierarchies. Organizations at risk include Fortune 500 giants, entrepreneurial start-ups, manufacturing and retail operations, government agencies, not-for-profits, educational institutions, and others.

Most organizational change efforts-whether labeled as diversity efforts, re-engineering, right-sizing, or total-quality-management-are a waste of time, money, and human effort. Most produce more cynicism than results, and they can poison the waters for future change efforts. The Inclusion Breakthrough cuts a path through this potential minefield, offering a proven methodology for strategic organizational change, including models for diagnosing, planning, and implementing inclusion-focused, culture-change strategies tailored to each organization's individual needs. It also describes the key competencies for leading and sustaining a culture of inclusion.

Offering real-world results of "before and after" surveys, including anecdotal and statistical reports of organizational change achieved using the methodologies described, The Inclusion Breakthrough presents an overview of current workplace conditions, attitudes, and policies based on interviews, surveys, and focus groups encompassing thousands of people in major organizations. The Inclusion Breakthrough demonstrates why the bottom line must be the central focus of any change strategy-and more importantly, how to carry that strategy out successfully.

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Meet the Authors


Visit Author Page - Frederick Miller

Frederick A. Miller is the CEO of The Kaleel Jamison Consulting Group, Inc. In his 30-plus years of experience, he has developed and implemented strategies that increase engagement, team and individual performance and culture alignment with organizations’ marketplace needs. Frederick was recognized for his work when he was named one of 40 Pioneers of Diversity by Profiles in Diversity Journal (August/September 2007). He also was noted as one of the forerunners of corporate change in The Age of Heretics (Currency Doubleday, 1996, 2008). In 2007, he was honored with the Lifetime Achievement Award from the Organization Development Network. He is the co-author with Judith H. Katz of Be BIG: Step Up, Step Out, Be Bold (Berrett-Koehler, 2008) and The Inclusion Breakthrough: Unleashing the Real Power of Diversity (Berrett-Koehler, 2002). He is managing editor of The Promise of Diversity (Irwin/NTL, 1994).



Visit Author Page - Judith Katz

Fueled by her passion for addressing systemic barriers and known for her boundless energy and sharp analytical mind, Judith Katz brings more than 30 years of experience to her work in strategic culture change.

Her work is an extension of her lifelong commitment to championing fairness, respect for all people and social justice and she was recently recognized for this by Profiles in Diversity Journal, which named her one of 40 Pioneers of Diversity (August/September 2007).

She has consulted with many organizations, including: Allstate, Cisco Systems, Inc.; Dun and Bradstreet; E. I. du Pont de Nemours and Company; Ecolab Inc.; EILEEN FISHER, INC.; Singapore Telecommunications Ltd.; Toyota Motor Sales; and United Airlines.

She joined The Kaleel Jamison Consulting Group, Inc. in 1985 and currently serves as Executive Vice President and Client Brand Lead. She is responsible for ensuring that the Kaleel Jamison brand is delivered consistently across clients.

In 2004, Judith was awarded the DTUI Cultural Competency Award and Voices of Inclusion Medallion ACPA.

She is the co-author with Frederick A. Miller of Be BIG: Step Up, Step Out, Be Bold (Berrett-Koehler, 2008) and The Inclusion Breakthrough: Unleashing the Real Power of Diversity (Berrett-Koehler, 2002). She is co-editor of The Promise of Diversity (Irwin/NTL, 1994) and the author of White Awareness: Handbook for Anti Racism Training (University of Oklahoma Press, 1978, 2003).

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Table of Contents

Part I: Diversity and Inclusion-Untapped Resources for Success

  1. Diversity Is Not Enough
  2. The Advantage of Including All People
  3. Positioning for Radical Change

Part II: The Benefits of an Inclusion Breakthrough

  1. Leadership and Workforce Competencies
  2. Enabling Practices, Policies, and Procedures
  3. Leveraging a Diverse Workforce
  4. Community and Social Responsibility
  5. Delivering Value to the Marketplace
  6. The Learning Loop for Higher Performance

Part III: How to Create an Inclusion Breakthrough

  1. Implementing Radical Change
  2. Establishing a Culture of Inclusion
  3. Sustaining the Change Effort
  4. A Vision Under Construction

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Excerpt

The Inclusion Breakthrough

Praise for The Inclusion Breakthrough

The Inclusion Breakthrough provides a practical framework for how organizations can truly leverage diversity as part of the business strategy, rather than as an add-on program. Fred and Judith’s proven methodology and real world examples definitely serve as a roadmap to achieving breakthroughs in organizational performance.”



Richard Chang, CEO, Richard Chang Associates, Inc.
and author of The Passion Plan and The Passion Plan at Work




“Breakthrough is not too strong a word for what Fred and Judith have achieved here. They actually explain how to create a culture of inclusiveness for today’s and tomorrow’s competitive world. As always from these two authors, a state-of-the-art book.”



Peter B. Vaill, Professor
University of St. Thomas




“In this stupendous book, Fred and Judith have unlocked the secret to success in this fast changing global economy. Their combined 50+ years of experience working with the best companies in the world gives them a unique perspective on how to create lasting change. Their methodology works! Every senior executive, manager, and change leader would benefit from reading this book and using the methodology presented.”



Ava Albert Schnidman, Partner
Deltech Consulting Group, Ltd




“At a time when events have caused some people to see differences as a threat, it is critical that we stop looking at diversity as an issue separate from how we run our businesses. The Inclusion Breakthrough goes beyond the typical call to change attitudes and gives business leaders practical examples of practices, policies, and procedures that have been used successfully to make positive change.”



John W. Coné, former VP of Learning
Dell Computer Corporation

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Endorsements

"The Inclusion Breakthrough is a 'must read' for organizations that want to move diversity work to a new level."

-Ken Blanchard, coauthor of The One Minute Manager, Empowerment Takes More than a Minute and The Three Keys to Empowerment


"The Inclusion Breakthrough Strategy works! We used it in a business group of 6,000+ employees...one small unit came up with 8 innovative processes in one year that helped improve the unit's profitability by $31,000,000. This book should be a practitioner's Bible."

-Karon R. Moore, AVP, Diversity & Inclusion, The Hartford FSG, Inc.


"The Inclusion Breakthrough provides a practical framework for how organizations can truly leverage diversity as part of the business strategy, rather than an 'add on' program. Fred and Judith's proven methodology and 'real world' examples definitely serve as a roadmap to achieving breakthroughs in organizational performance."

-Richard Chang, CEO, Richard Chang Associates, Inc., and author of The Passion Plan and The Passion Plan at Work


"This book is about the essence of America. Making diversity work has been the great challenge, yet also the great driver of American society. Miller and Katz show how inclusion can be realized in companies. I was privileged to test their inclusion techniques with great success in Europe. Inclusion is the logical answer to globalization. The Inclusion Breakthrough is the road to a better tomorrow."

-Claude Elsen, Senior Vice President, DaimlerChrysler


"With the know how offered in The Inclusion Breakthrough, leaders can inspire all their people to contribute their best work as they strive together to produce winning results."

-Phil Wilson, Former Sr. Vice President of Human Resources, Oracle Corporation


"The Inclusion Breakthrough provides excellent insights and understandings for anyone looking to enhance real diversity effectiveness in their organization. It's a practical tool that you will use over and over again."

-Pamela Chaloult, Co-Executive Director, Social Venture Network

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