The Change Cycle

How People Can Survive and Thrive in Organizational Change

Ann Salerno (Author) | Lillie Brock (Author)

Publication date: 06/16/2008

The Change Cycle

In The Change Cycle, Ann Salerno and Lillie Brock help readers cope by explaining the six predictable and sequential stages of change—loss, doubt, discomfort, discovery, understanding, and integration.

THE CHANGE CYCLE

Offers a clear, powerful, well-developed, and easy-to-understand model for predicting people's behaviors, thoughts, and feelings in organizational change

Has been successfully taught worldwide to thousands of professionals over the past fifteen years

Includes tools, exercises, and case examples to help readers recognize and understand each of the six stages of change

Dealing with organizational change is about getting through the emotion and commotion with minimal damage to your blood pressure, career, relationships, and confidence. In The Change Cycle, Ann Salerno and Lillie Brock help readers cope by explaining the six predictable and sequential stages of change—loss, doubt, discomfort, discovery, understanding, and integration—and offer examples, tools, and success strategies so you can move resourcefully through each stage.

Each chapter focuses on a single stage of the Change Cycle, described in a lively, informal style peppered with frequent humor. Utilizing stories and essays about the ways people, departments, and teams have successfully dealt with challenges, Salerno and Brock offer examples, tools, and success strategies so individuals at all levels will know what to expect from themselves and others and will be able to resourcefully move through each stage.

Based on the authors’ fifteen years of experience in hundreds of companies and government agencies worldwide and firmly grounded in recent discoveries in social psychology and cognitive neuroscience, The Change Cycle will help readers at all levels take responsibility for how they react and respond in a changing work environment.

Read more and meet author below

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Overview

In The Change Cycle, Ann Salerno and Lillie Brock help readers cope by explaining the six predictable and sequential stages of change—loss, doubt, discomfort, discovery, understanding, and integration.

THE CHANGE CYCLE

Offers a clear, powerful, well-developed, and easy-to-understand model for predicting people's behaviors, thoughts, and feelings in organizational change

Has been successfully taught worldwide to thousands of professionals over the past fifteen years

Includes tools, exercises, and case examples to help readers recognize and understand each of the six stages of change

Dealing with organizational change is about getting through the emotion and commotion with minimal damage to your blood pressure, career, relationships, and confidence. In The Change Cycle, Ann Salerno and Lillie Brock help readers cope by explaining the six predictable and sequential stages of change—loss, doubt, discomfort, discovery, understanding, and integration—and offer examples, tools, and success strategies so you can move resourcefully through each stage.

Each chapter focuses on a single stage of the Change Cycle, described in a lively, informal style peppered with frequent humor. Utilizing stories and essays about the ways people, departments, and teams have successfully dealt with challenges, Salerno and Brock offer examples, tools, and success strategies so individuals at all levels will know what to expect from themselves and others and will be able to resourcefully move through each stage.

Based on the authors’ fifteen years of experience in hundreds of companies and government agencies worldwide and firmly grounded in recent discoveries in social psychology and cognitive neuroscience, The Change Cycle will help readers at all levels take responsibility for how they react and respond in a changing work environment.

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Meet the Authors


Visit Author Page - Ann Salerno

A frequent guest of airports, Ann Salerno is an internationally known trainer and consultant who has guided people and their organizations through change in places as varied as New Delhi, Warsaw, London, Cape Town, and Ottawa, as well as in dozens of American cities. Following graduate work in public administration, she began her business career in management at General Mills, gaining recognition early on for her managing and leadership skills.

Named a Master Speaker and Trainer by Citizens Against Crime, she went on to build her successful career in corporate training and organizational change, working with organizations and Fortune 500 companies ranging from the U.S. State Department, the Central Intelligence Agency, and the Canadian government to General Motors, Amgen, the GAP, the NCAA, and American Express.

Heralded for her ability to communicate successful change strategies in an entertaining, practical, and accessible way, Ann has attended the Josephson Institute’s Organizational Ethics Program, is a member of the WinStar Foundation’s development team, and serves on the board of directors for Operation of Hope.org. She has coauthored four books, including The Divorce Solution: How to Go from Bitter to Better, and, with Lillie Brock, The Secret to Getting Through Life’s Difficult Changes. Ann makes her home in Louisville, Kentucky.

Ann Salerno and Lillie Brock are cocreators of The Change Cycle Series, available via CCMC Inc. an international training and development company based in Washington, DC, and Durban, South Africa. www.ChangeCycle.com



Visit Author Page - Lillie Brock

Born in L.A.—lower Alabama, that is—Lillie Brock took the country road to the city, studying psychology and education as an undergraduate and graduate student before devoting herself full time to corporate training, work that has brought her to cities all over America and throughout the world.

A sought-after keynote speaker and gifted facilitator, Lillie has years of experience assisting organizations in the business and nonprofit sectors to develop and integrate productive change. Former national president of Citizens Against Crime, on behalf of which she taught personal protection to members of hundreds of organizations nationwide, Lillie is coauthor of The Secret to Getting Through Life's Difficult Changes. Her professional background also includes work as an educational therapist for emotionally disturbed children.

Lillie's passion for helping others led to a significant life and professional change of her own: a decision to enter ministry full time. An elder in her denomination, she is currently pursuing a graduate divinity degree at the Episcopal Divinity School in Cambridge, Massachusetts. Lillie lives in Dallas, Texas, with her family.

Lillie Brock and Ann Salerno are cocreators of The Change Cycle Series, available via CCMC Inc. an international training and development company based in Washington, DC, and Durban, South Africa. www.ChangeCycle.com

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Table of Contents



Preface

Introduction: [email protected]

Chapter One: What’s the Worst That Could Happen?
Stage 1: Moving from Loss to Safety

Chapter Two: Facts Over Fiction

Stage 2: Shifting from Doubt to Reality

Chapter Three: Taking Charge of Now
Stage 3: Going from Discomfort to Motivation

Chapter Four: Decide,Then Take Your Best Step

Stage 4:Trekking from Discovery to Perspective

Chapter Five: Making Sense of What Was and What Is

Stage 5: Understanding the Benefits

Chapter Six: Change Moves Me

Stage 6: Experiencing Integration

Conclusion:
Change Beliefs

Index
Acknowledgments
About the Authors

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Excerpt

The Change Cycle

ix

Preface

Herding frogs. The image, you might say, “jumped” out at us as we thought about ways to visualize what it can feel like when you’re in the middle of a difficult change at work or in the nature of your professional life. Weathering change can be chaotic, frustrating, even maddening. At its worst, a challenging or sudden change can do such a number on your confidence that you might experience moments verging on hopelessness—and we thought trying to herd a bunch of frogs might have the same effect if you stayed at it long enough (say, anything longer than a minute).

Helping you move successfully through your change is the reason we wrote this book. Our goal is for your experience not to feel like frog herding. On a muddy river-bank. With a hundred bullfrogs. And in truth we set our sights higher than that: our hope is that there are lessons in this book that can help you not only survive your change but thrive in it. What’s more, you will be better equipped for the next work change to come your way. And the six-stage model we discuss can guide you through changes outside work as well, so whatever you find of value this time around will be there for any significant future change in your professional or personal life.

This book helps you navigate your way through change by utilizing The Change Cycle model (see front inside cover). The model depicts the six predictable and sequential stages of change and the xspecific thoughts, feelings, and behaviors associated with each stage. Each chapter covers one of the six stages of The Change Cycle and features stories of workplace change, draws on recent organizational and psychological research, and highlights the most important things we have learned in fifteen years of studying and teaching change. Here and there you might run into a little humor, too. Change at work is hard enough— we didn’t want this book to stare back at you like a dour academic. Or a displeased boss.

The Change Cycle has been road tested by people in companies and organizations across America and on four continents. It has been used by people contemplating a career change, by the self-employed, by the recently promoted, and by the recently laid off. The model works for people up and down an organization and that is how we wrote the book: it is meant for anyone who works, manages, supervises, or leads.

At times our advice is addressed specifically to employees. In other places the insights are directed toward managers. That said, we believe there’s value for everyone in these moments because they bring you inside the perspective of those on another level of your organization. Plus, any targeted discussion is set against the background of what we all experience going through change.

There are shelves of books about organizational change. This book is about what it actually feels like during a work change, and how to come out the other side. The Change Cycle meets people where their emotions are, said a friend of ours who read the book in draft form. We think that’s about right. We hope that as you read on, this book does indeed meet you where xiyour emotions are. And in so doing, that it helps you gain insight into your change experience—insight that will help move you through the process. Jump in.



Ann Salerno and Lillie Brock

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Endorsements



“Change is everywhere…and help is on the way! Written in a conversational and easy-to-read manner, this is a practical and pragmatic book that contains numerous success strategies to draw upon the next time a change occurs.”
Dana Gaines Robinson, coauthor of Performance Consulting and Strategic Business Partner

“Salerno and Brock combine pragmatic tips and tools with wit and levity—a rare combination in a world of bland, ego-driven management books. Equally helpful for the individual yearning to thrive in a changing workplace and the leaders who determine those very changes.”
Jennifer Selby Long, Founder, Selby Group

“In our work of turning around distressed companies, I see The Change Cycle as an excellent map for making the process of change more predictable and manageable. When every level of the organization is armed with this information, successful transition is much more likely.”
William Snyder, Managing Partner, CRG Partners Group

“Finally, a method for dealing with organizational change that focuses on the main issue: people—employees, management, customers, vendors. The Change Cycle shows us all how to effectively respond to our ever-changing work environments, and it does so with wit and wisdom.”
Sharon Jordan-Evans, coauthor of Love 'Em or Lose 'Em: Getting Good People to Stay and Love It Don’t Leave It: 26 Ways to Get What You Want at Work

The Change Cycle provides guidance and useful suggestions that are applicable for both personal and professional change management circumstances. Anyone leading a change initiative in an organization should read this book. I recommend it to all of my clients.
Niki Rankin, Vice President, Leadership & Consulting Solutions, Felix Global Corp., Canada

The Change Cycle helps frame how we as employers need to adapt to the changes the new millennial generation of employees brings with them, and it helps us understand how to manage change in a dynamic environment rooted in solid traditions and long-standing practices.”
Jim Hundrieser, PhD, Vice President for Student Development, Lynn University

“Since my first introduction to the Change Cycle many years ago, it has been my #1 tool for helping individuals and organizations successfully navigate the predictable stages of change. It's simplicity is powerful beyond all expectations while also sophisticated enough to assist with the most complex change.”
Lynda W. Poll, Founder, The Poll Group, Inc.

The Change Cycle is a powerful model for understanding and overcoming the challenges of innovation and new product development—even if the product is a new you.”
Mark Bryan, coauthor of the bestselling book The Artist’s Way at Work

The Change Cycle is a cornerstone in our consulting practice, guaranteed to save time, money and people. It is a comprehensive process equipping leaders, managers and individuals to effectively accelerate change and return productivity and commitment to the workplace.”
Susan Peirce, Partner, Spencer, Shenk, Capers & Associates, Inc.

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