Transferring Learning to Behavior
Using the Four Levels to Improve Performance
Donald L. Kirkpatrick (Author) | James D. Kirkpatrick (Author)
Publication date: 04/01/2005
- By the author of the bestselling classic Evaluating Training Programs
- Addresses today's most difficult training challenge: transferring what's taught to actual employee performance
- Includes best practice case studies from a dozen top-performing companies
Donald Kirkpatrick's famous four level model has become the model for evaluating the effectiveness of training programs. In Transferring Learning to Behavior, Donald and his son James show how this model can be used to confront what has always been the most difficult training challenge: getting people to apply what they learn once the training is over.
This book begins with an overview of the current state of the four levels, and outlines the three main reasons for the fatal disconnect between learning and behavior. Part II describes the five foundations for success that must be in place before moving on to confront the true challenge of transferring learning to behavior. Part III addresses the main question, showing precisely how to ensure that there is organizational support, and employee and managerial accountability, for putting the new behaviors into practice. The book closes with 12 best-practice case studies from companies such as Toyota, First USA Bank, Nextel, and Anthem Blue Cross/Blue Shield, that bring alive the concepts, principles, and techniques presented throughout the earlier chapters.
Now, more than ever, the pressure is on to demonstrate concrete results from training--but techniques like Return on Investment calculations aren't impressive if it's obvious that new behaviors aren't becoming business as usual. Transferring Learning to Behavior shows how an already proven model can be applied to solve this most difficult problem and produce concrete results.
- By the author of the bestselling classic Evaluating Training Programs
- Addresses today's most difficult training challenge: transferring what's taught to actual employee performance
- Includes best practice case studies from a dozen top-performing companies
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Overview
- By the author of the bestselling classic Evaluating Training Programs
- Addresses today's most difficult training challenge: transferring what's taught to actual employee performance
- Includes best practice case studies from a dozen top-performing companies
Donald Kirkpatrick's famous four level model has become the model for evaluating the effectiveness of training programs. In Transferring Learning to Behavior, Donald and his son James show how this model can be used to confront what has always been the most difficult training challenge: getting people to apply what they learn once the training is over.
This book begins with an overview of the current state of the four levels, and outlines the three main reasons for the fatal disconnect between learning and behavior. Part II describes the five foundations for success that must be in place before moving on to confront the true challenge of transferring learning to behavior. Part III addresses the main question, showing precisely how to ensure that there is organizational support, and employee and managerial accountability, for putting the new behaviors into practice. The book closes with 12 best-practice case studies from companies such as Toyota, First USA Bank, Nextel, and Anthem Blue Cross/Blue Shield, that bring alive the concepts, principles, and techniques presented throughout the earlier chapters.
Now, more than ever, the pressure is on to demonstrate concrete results from training--but techniques like Return on Investment calculations aren't impressive if it's obvious that new behaviors aren't becoming business as usual. Transferring Learning to Behavior shows how an already proven model can be applied to solve this most difficult problem and produce concrete results.
- By the author of the bestselling classic Evaluating Training Programs
- Addresses today's most difficult training challenge: transferring what's taught to actual employee performance
- Includes best practice case studies from a dozen top-performing companies
Table of Contents
Part I: The Four Levels' Biggest Challenge
1. The Four Levels in the 21st Century
2. The Challenge: Transferring Learning to Behavior
Part II: Foundations for Success 3. Strategy and Leadership
4. Culture and Systems
5. Success with Levels One and Two
Part III: Solutions to the Challenge
6. Support
7. Accountability
8. The Glue to Hold It Together
Part IV: Case Studies and Best Practices
9. Manufacturing Organizations
10. Service Organizations
11. Departments and Individuals
12. Taking Action
Endorsements
"Balancing carefully honed theoretical advice with real stories from the real world of corporate education, this book provides the tools learning leaders need to meet the strategic challenge of transferring education into applied knowledge."
--Tim Sosbe, Editorial Director, Chief Learning Officer magazine
