This sixth edition of the number one bestselling employee retention book in the world (over 800,000 copies sold) puts a new emphasis on diversity and inclusion but keeps the same appealing format: twenty-six simple strategies from A to Z.

Despite booms and busts, technology advances, talent wars, layoffs, and even a global pandemic, people want what they've always wanted. Employees want—and now expect—meaningful work, supportive bosses, regular recognition, and a chance to learn and grow. And managers want their amazing people to stay—for at least a little while longer. For two decades, this Wall Street Journal bestseller—over 800,000 sold—has offered twenty-six simple strategies, from A to Z, that managers can use to address their employees' real concerns and keep them engaged.

The authors have gone over every word of the previous edition, revising, updating, and streamlining. This edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how to take that into consideration when a treasured employee asks for extended leave to care for a grandparent. And a new section called “Conversations That Count” offers discussion questions for sparking deeper conversation around the topics in the book.

This new edition will ensure that Love 'Em or Lose 'Em will continue to help managers all over the world create a supportive workplace culture so they can fight burnout and keep the people they can least afford to lose.

You want to hang on to your best people your star performers and solid contributors alike. This card deck, based on the celebrated Wall Street Journal bestseller, is specifically designed to help you do just that.You want to hang on to your best people your star performers and solid contributors alike. This card deck, based on the celebrated Wall Street Journal bestseller, is specifically designed to help you do just that. This card deck has three sets of cards, easily identified by their colors: yellow, red, and blue. Yellow cards contain the activities you might perform with the card decks. Red Best Practice cards describe the "best practices" (behaviors, attitudes, and actions) for engaging and retaining talent. They will be used for both "importance sorts" and "skill sorts." And blue Development cards feature developmental remedies and skill-building tips. You'll also find three Header cards (Highest, Middle, and Lowest), which will help you sort the cards in many of the activities. Follow the suggestions on these cards to boost your skills in each of the A to Z areas. Try out the recommended activities with your team. Spark dialogue, get feedback, and build development plans. Get creative and find new ways to use the cards to engage your talent. What really earns employee loyalty and commitment even more than money is a boss who shows genuine concern about them as professionals and as people. That's what this card deck is all about.

Up Was Never for Everyone!

Move up or move out. When those two options appear to be the only ones, dissatisfaction grows and engagement suffers. In decades of studying careers around the globe, Beverly Kaye, Lindy Williams, and Lynn Cowart have found that, in fact, there are more options. And rethinking career mobility can lead you to them!

The authors show how managers, coaches, and employees can partner to determine what's best and what's next. Keep the same job but discover new ways to learn and grow? Explore moving to a position that could be a better fit? Step back without getting derailed? This book encourages readers to take a “kaleidoscope” view—to be open to ever-shifting patterns of opportunities and possibilities—so they can create a unique, personalized path to a truly rewarding career.

Whether for fear of an uncertain economy or reluctance to deal with the inevitable stresses of looking for work, many people feel unwilling or unable to change jobs. So they simply "quit on the job." They disengage, produce less, and bide their time in quiet dissatisfaction, making themselves, and often their coworkers, family, and friends miserable. But there is an alternative. Love It, Don't Leave It provides readers with 26 ways to make their current work environment more satisfying. Presented in an appealing, accessible A-to-Z format, Love It, Don't Leave It includes strategies for improving communication, stimulating career growth, balancing work with family, and much more. Designed for workers at any age and at any stage, Love It, Don't Leave It helps people assume responsibility for the way their work lives work. Readers who try just a few of the strategies in this book may find that the job they want is the job they already have.Whether for fear of an uncertain economy or reluctance to deal with the inevitable stresses of looking for work, many people feel unwilling or unable to change jobs. So they simply "quit on the job." They disengage, produce less, and bide their time in quiet dissatisfaction, making themselves, and often their coworkers, family, and friends miserable. But there is an alternative. Love It, Don't Leave It provides readers with 26 ways to make their current work environment more satisfying. Presented in an appealing, accessible A-to-Z format, Love It, Don't Leave It includes strategies for improving communication, stimulating career growth, balancing work with family, and much more. Designed for workers at any age and at any stage, Love It, Don't Leave It helps people assume responsibility for the way their work lives work. Readers who try just a few of the strategies in this book may find that the job they want is the job they already have.

• A Wall Street Journal bestseller
• Winner of the 2004 Publishers Marketing Association Benjamin Franklin Award for Best Career Book
• From the authors of Love 'Em or Lose 'Em---over 275,000 copies sold
• Shows the millions of workers who can't afford to leave their jobs in today's slow economy how to find satisfaction right where they are---the What Color Is Your Parachute? for workers who aren't changing jobs
• Features 26 practical, easy-to-implement strategies in the A-to-Z format that made Love 'Em or Lose 'Em so universally appealing

Offers data-driven proof that products and services appealing to customer’s emotional needs outsell the competition Provides a clear method and set of tools to enable companies to develop high emotion products and services Includes case examples from a wide variety of industries Emotion is the single greatest lever in building enduring relationships with customers—it’s what makes them not just purchase a product or service, but get excited about it. Leading companies do more than produce things that work better. They address their customers’ emotional needs—they make them feel better. But this isn’t something you can add on after the fact. Your products and services must be built to love from the very start. This book shows you how. Peter Boatwright and Jonathan Cagan have worked on product and brand strategy with market leaders like Apple, Whirlpool, International Truck, PG&E, and many others. They’ve found that to really connect with customers emotions must be generated by the product itself, not simply tacked on through advertising. And they prove the bottom-line value of product-driven emotion by analyzing the stock performance of companies that sell high-emotion products and through data that show people are willing to pay more for products with emotionally-rich features. After showing that authentic product emotion really does pay off, they move on to how—how emotion can be broken down into its core building blocks, how it is then used to develop new products and services, and how product touchpoints —in particular visual touchpoints — deliver those emotions. Engaging case studies from a variety of industries will help you understand how to integrate emotion into your products and services, regardless of the nature of your business. Emotion is fundamental to all that is human, including the products we enjoy. Built to Love will help you gain loyal, even fanatical customers by going beyond mere efficiency and speaking to their deepest needs and wants.

• Offers data-driven proof that products and services appealing to customers emotional needs outsell the competition

• Provides a clear method and set of tools to enable companies to develop high emotion products and services

• Includes case examples from a wide variety of industries

 

Emotion is the single greatest lever in building enduring relationships with customersits what makes them not just purchase a product or service, but get excited about it. Leading companies do more than produce things that work better. They address their customers emotional needsthey make them feel better. But this isnt something you can add on after the fact. Your products and services must be built to love from the very start. This book shows you how.

Peter Boatwright and Jonathan Cagan have worked on product and brand strategy with market leaders like Apple, Whirlpool, International Truck, PG&E, and many others. Theyve found that to really connect with customers emotions must be generated by the product itself, not simply tacked on through advertising. And they prove the bottom-line value of product-driven emotion by analyzing the stock performance of companies that sell high-emotion products and through data that show people are willing to pay more for products with emotionally-rich features.

After showing that authentic product emotion really does pay off, they move on to howhow emotion can be broken down into its core building blocks, how it is then used to develop new products and services, and how product touchpoints in particular visual touchpoints deliver those emotions. Engaging case studies from a variety of industries will help you understand how to integrate emotion into your products and services, regardless of the nature of your business.

Emotion is fundamental to all that is human, including the products we enjoy. Built to Love will help you gain loyal, even fanatical customers by going beyond mere efficiency and speaking to their deepest needs and wants.

A new approach, proven in the field, for making progress on our most important and difficult collective challenges Based on Kahane’s first-hand experiences working with teams of business, government and civil society leaders around the world Profound, personal and practical The two main ways that people try to solve their toughest group, community and societal problems are fundamentally flawed. They either push for what they want at all costs—in it’s most extreme form this means war—or try to completely avoid conflict, sweeping problems under the rug in the name of a superficial ”peace.” But there is a better way: combining these two seemingly contradictory approaches. Adam Kahane argues that each is a reflection of two distinct, fundamental drives: power, the single-minded desire to achieve one’s solitary purpose; and love, the drive towards unity. They are inextricable parts of human nature, so to achieve lasting change you have to able to work fluidly with both. In fact, each needs the other. As Martin Luther King put it, “Power without love is reckless and abusive, and love without power is sentimental and anemic.” Kahane delves deeply in the dual nature of power and love, exploring their complex and intricate interplay. With disarming honesty he relates how, through trial and error, he learned to balance between them, shifting from one to the other as though learning to walk—at first falling, then stumbling forward, and finally moving purposefully toward true, lasting reconciliation and progress. For the last twenty years Kahane has worked around the world on a variety of challenges: economic development, food security, health care, judicial reform, peace making, climate change. He has worked with diverse teams of leaders—executives and politicians, generals and guerillas, civil servants and trade unionists, community activists and United Nations officials, clergy and artists. He has seen, up close and personal, examples of inspiring progress and terrifying regress. Power and Love reports what he has learned from these hard-won experiences.

•     A new approach, proven in the field, for making progress on our most important and difficult collective challenges

•     Based on Kahanes first-hand experiences working with teams of business, government and civil society leaders around the world

•     Profound, personal and practical

The two main ways that people try to solve their toughest group, community and societal problems are fundamentally flawed. They either push for what they want at all costsin its most extreme form this means waror try to completely avoid conflict, sweeping problems under the rug in the name of a superficial peace. But there is a better way: combining these two seemingly contradictory approaches.

Adam Kahane argues that each is a reflection of two distinct, fundamental drives: power, the single-minded desire to achieve ones solitary purpose; and love, the drive towards unity. They are inextricable parts of human nature, so to achieve lasting change you have to able to work fluidly with both. In fact, each needs the other. As Martin Luther King put it, Power without love is reckless and abusive, and love without power is sentimental and anemic.

Kahane delves deeply in the dual nature of power and love, exploring their complex and intricate interplay. With disarming honesty he relates how, through trial and error, he learned to balance between them, shifting from one to the other as though learning to walkat first falling, then stumbling forward, and finally moving purposefully toward true, lasting reconciliation and progress.

For the last twenty years Kahane has worked around the world on a variety of challenges: economic development, food security, health care, judicial reform, peace making, climate change. He has worked with diverse teams of leadersexecutives and politicians, generals and guerillas, civil servants and trade unionists, community activists and United Nations officials, clergy and artists. He has seen, up close and personal, examples of inspiring progress and terrifying regress. Power and Love reports what he has learned from these hard-won experiences.