Master the essential actions that create lasting trust in any relationship, from the world's leading experts in workplace trust.

Trust is essential to all relationships, but knowing how to build and maintain it remains elusive. Drawing from three decades of research and consulting, trust experts Dennis and Michelle Reina provide a comprehensive roadmap for creating lasting trust in any relationship.

Through actionable frameworks, tools, and stories, readers will learn:
- Essential behaviors that build trust in character, communication, and capability
- How to foster an environment of openness where people feel heard and valued
- Ways to rebuild trust after breaches or betrayals
- Techniques for strengthening self-trust as the foundation for trusting others
- The role of gratitude in nurturing reciprocal trust

With the groundbreaking Reina Individual Trust Scale Assessment and concrete strategies for implementation, this essential guide equips readers to forge powerful bonds of trust that endure through uncertainty and change.

Ethical scandals are more and more in the public spotlight, and now millions of leaders and employees are required by law to undergo ethics training. In this book, the leading authority in the country on this topic provides practical tools to help readers sharpen their ethical sense, respond more intelligently to ethical issues, avoid ethical quagmires, and make better leadership and management decisions.

We are plagued today by a decline in ethical behavior. Scandals come so thick and fast that any attempt to list them is out of date in weeks if not days. But ethics isn't just a matter of headlines; it's a part of everyone's life. We're called on to make ethical decisions, large and small, all the time. This can be particularly tricky in the workplace, where our decisions can affect not just ourselves but coworkers, clients, customers, and even the entire company.

Existing ethics books are of limited use. They generally feature one author's opinions on very specific situations, which may well have nothing to do with the problems we're facing. And anyway, we don't need expert advice. Mark Pastin insists every one of us is qualified to resolve even the thorniest dilemmas ourselves, and in this profoundly practical book he gives us the tools to do just that.

Pastin argues that we all have an innate ethical--he calls it “the ethics eye.” The problem is, we're not aware we have it or how to develop it. Here he provides practical tools we can use to open up our ethics eye so that we can consistently see what is right and do it.

Make an Ethical Difference shows how to apply these tools using actual ethical dilemmas drawn from Pastin's decades of experience as an advisor to governments, corporations, and NGOs. The point is not to try to wedge your situation into one of the examples-it's to show how a tool that can be applied to any situation is used in one particular instance. And once you've reached a decision, Pastin offers strategies for building consensus with those who might disagree with you.

People often feel hopeless and skeptical that there is anything they as individuals can do to raise society's ethical level or resolve long-standing impasses. By using the unique tools in this book, we will gain confidence in our innate ethical sense and take actions that will elevate the ethical level of the groups and organizations we belong to and society as a whole.

The business world is desperate for leaders. Books and courses on leadership flood the market as companies search in vain for that one person who can make sense of their rapidly changing environment through assertiveness, charisma, and control. According to noted consultant Harrison Owen, our inability to locate such a person isn't the fault of our leaders, it's the fault of our expectations.
In today's world where chaos is "normal" and paradoxes can't be resolved, such old-style leaders no longer offer the solution. Today's world requires inspired leadership from all levels of the organization. "Inspired leadership" literally means in-spirited leadership, and this book explores the intimate connection between spirit and leadership it implies. It presents the radical notion that spirit is the most important ingredient of any organization and that leadership means opening space for that spirit to show up in powerful and productive ways.
The Spirit of Leadership lays out the New Rules of Leadership, rules which surprisingly turnOl organizations have always played by. For the keys to these new rules, the book turns to those who have always successfully operated apart from the levers of formal power and authority-women. Offering lessons from effective female strategies, it reveals the true functions of leadership: to evoke, grow, sustain, comfort, and raise the spirit.
Not to be confused with morale building, motivational techniques, or even the current fad of spirituality in business, The Spirit of Leadership digs deeper to show that, at its essence, leadership is our link to deep inner forces. It provides practical steps readers can use to uncover their own capacity for leadership in whatever position they find themselves, and to exercise that capacity both to enhance the performance of their organizations and to find their own fulfillment as complete human beings.

Bringing out the best in others is good business. When we bring both respect and interpersonal savvy to our work relationships, we do more than make people feel good. We enhance personal and organizational performance. And as the workplace grows more complex and competitive, managing our work relationships becomes even more essential and difficult. Now more than ever we need to work people smart. Working PeopleSmart describes the six core strategies used by people-smart individuals and shows how to apply them in the toughest workplace situations. Individuals who are people smart know how to open others up rather than make them defensive or resistant. They have a knack for diffusing tension rather than creating it. They set a good example through their own behavior on the job and can inspire and influence others with less developed skills. Working PeopleSmart can serve as your virtual coach to guide you through difficult work relationships skillfully. How do you deal with a critical colleague? Make your boss listen to you? React to an offensive joke? Get the resources you need? The authors look at over 50 real-life situations and offer people-smart prescriptions for handling them effectively. They provide coaching tips for each scenario and describe exactly what a people-smart response sounds like. As two psychologists with both organizational and clinical expertise, coauthors Mel Silberman and Freda Hansburg are highly qualified to deliver the message that we can emerge from even the toughest interpersonal moments on the job with dignity and grace. Where other books rely on typologies that categorize people according to their interpersonal styles and then offer advice on how to deal with each type, the strategies described in Working PeopleSmart are straightforward and universal. They can be used immediately to deal with any type of person or any situation, no matter how difficult or sensitive.

In this book, Lisa Haneberg presents in her trademark breezy style the fundamentals of coaching across generational differences. As multiple generations now work in close quarters to one another, a guide that highlights the skills and techniques needed to coach across generational differences is an invaluable resource.

Innovation within an organization is no longer sufficient; in a growing number of businesses, collaboration between companies and even industries is critical to success. A respected Harvard professor and a journalist team up to show how one creative startup exemplifies this new, intensely interactive form of leadership.


Niccolò Machiavelli famously wrote: “There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success than to take the lead in the introduction of a new order of things.”

Constructing a new order of things, which Edmondson and Reynolds call “building the future,” is the focus of this book. It explores how to bring complex new systems into being, particularly systems that transform human experience and make the world more livable and sustainable. Intense collaboration across professions and industries is vital to come up with new ideas and innovative solutions. This requires practicing new forms of leadership that enable complex, team-based, whole-system innovation.

To reveal how pioneers build the future, Edmondson and Reynolds study a startup's long and innovative journey in the smart-city industry, which uses digital, information and communication technologies to enhance the quality and performance of urban services, They follow the leaders in this company, Living PlanIT, through cycles of hope, exhaustion, disillusionment, pragmatism, and renewal in creating the city of the future.

Are you asking for what you want or just taking what you are given? Chances are, it's the latter. Linda Swindling will teach you how to ask outrageously-and get the results you want.


Not getting what you want or living with what someone decides you deserve is exhausting and dispiriting. Linda Swindling provides principles, tactics, and strategies to help you show up powerfully to negotiate for the best deals at work and in life with confidence and integrity.

Asking outrageously does not mean being obnoxious or taking advantage of others. It means making a big ask-if you're going to ask anyway, why not be bold? In her former life as an attorney, Swindling found she was doing this all the time for her clients but was puzzled to realize she rarely did it for herself. She describes a straightforward, three-step process: (1) determine what you want, (2) approach those who have the authority to grant your wish, and (3) feel the fear and ask anyway. With a wealth of practical tools-checklists, suggested questions, case studies, and an online assessment so you can evaluate how well you ask now-this book helps you overcome blockages and inhibitions to reach breakthrough results and ask for more than you believe is possible.

Looking back to the ancient knowledge of the Indian scripture the Upanishads, Ram Nidumolu finds the core philosophy of sustainable leadership that's needed today. In this remarkable book, he uses a powerful parable from these scriptures to create a business vision that our world desperately needs.

Coauthored by the legendary, bestselling author Ken Blanchard, Go Team! (over 22,000 copies sold) explains how too many people operate in teams that perform well below their potential. Go Team outlines a 3-step process that can benefit work teams, project teams, problem solving teams, leadership teams, and more.

How can the world's nearly 3 billion who live on $2 a day or less be lifted out of poverty? Paul Polak (bestselling author of Out of Poverty) and the organizations he has founded have pioneered methods that have already helped nearly 20 million of the world's poorest people to get out of poverty without charitable or government handouts. Now Polak teams with social entrepreneur and author Mal Warwick (bestselling author of Values-Driven Business) to reveal the keys for entrepreneurs, businesses, and others to replicate this success and expand its scale to include hundreds of millions of the poorest of the poor around the world.

Traditional pathways to delivering health care to the global poor are failing. Five million children die each year before their fifth birthday due to lack of basic health education, services, or low-cost treatments. Bing and Epstein show how focusing micro-innovations at the level of care is the way to end these grim health statistics.

Based on the bestseller Change Your Questions, Change Your Life, this workbook is a practical guide that helps readers ask the right questions for successful change.

In the bestselling classic Change Your Questions, Change Your Life, Marilee Adams introduces the Question Thinking method, which uses questions to help people make wiser choices, find solutions, and transform their lives. This standalone workbook puts the ideas of the original book into action and makes them easy to implement.

Along with summarizing the concepts in Change Your Questions, Change Your Life, the workbook includes plenty of tools, warm-up exercises, and learning scenarios that help readers apply Question Thinking in their personal and professional lives. Readers will learn how to use the Choice Map, identify and switch from a Judger to Learner mindset, and facilitate effective meetings and conversations. Thoroughly engaging, the book has a strong narrative voice that makes the reader feel a deep connection to the author and is designed to deliver tangible benefits.

They Just Don't Get It! explores an all-too-common dilemma: when people around us just don't "get" our ideas. Through a charming illustrated fable, it tells the story of Julie Buffet, a hard-charging advertising executive with what she thinks is a fantastic idea for a new campaign. But nobody gets it-not the client, not her boss, and not her coworkers. And Julie can't understand why.
We have all found ourselves in this situation at one time or another, and we typically see this problem as a failing on the part of the other party. They Just Don't Get It! shows that when they don't get it, the problem is really with ourselves. And it shows how we can finally really get it.
If you've ever wondered why your ideas haven't been received or acted on in the way you expected, this book will reveal your own personal responsibility in helping others understand your intentions. Examining the root source of the problem, it details five keys to "getting it"-Take Responsibility; Practice Humility; Begin with Questions; Remain Open; and Believe They Can. These five simple steps will enable you to overcome the problem, and prevent it from happening in the future.
They Just Don't Get It! will teach you how to communicate your ideas better, and how to motivate others to pull together and achieve your highest goals in any situation.

Our economic crisis has shown that we need a fundamentally new kind of business leader-able to make ethical decisions in the face of strategic unknowns, serve the environment and society while also serving the needs of investors and shareholders, and understand how their personality and the social context in which they operate impacts their leadership. This book lays out a compelling model for creating and developing these new entrepreneurial leaders.