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Time has become a precious commodity, so business leaders who can save their customers' time more effectively than competitors do will win their loyalty. This book shows how it's done.
Traditionally, corporate efforts to improve have focused on making internal processes run faster. But customers value their personal time far more than a company's time. Real-time companies beat the competition by being faster and more responsive in meeting customer needs.
For example, one company profiled in this book allows customers to customize their products online to the exact shape, size, color, and graphic label they wish. Through lean manufacturing, just-in-time inventory, and digital technologies, customers receive their finished products in days.
The book describes how to apply this real-time message across all areas of products and services: (1) development, (2) functioning (how the product or service actually works), (3) production and delivery, and (4) usage (servicing, maintaining, repairing, and enhancing products and services). Numerous examples describe how companies and organizations of all types and sizes are transforming their products and services to real time in many different ways.
Traditionally, corporate efforts to improve have focused on making internal processes run faster. But customers value their personal time far more than a company's time. Real-time companies beat the competition by being faster and more responsive in meeting customer needs.
For example, one company profiled in this book allows customers to customize their products online to the exact shape, size, color, and graphic label they wish. Through lean manufacturing, just-in-time inventory, and digital technologies, customers receive their finished products in days.
The book describes how to apply this real-time message across all areas of products and services: (1) development, (2) functioning (how the product or service actually works), (3) production and delivery, and (4) usage (servicing, maintaining, repairing, and enhancing products and services). Numerous examples describe how companies and organizations of all types and sizes are transforming their products and services to real time in many different ways.
Entrepreneurs in developing countries who assume they will have the same legal, governmental, and institutional protections as their counterparts in the West will fail. To succeed, they need to build trust within the existing structures--and this book shows how it's done.
Western countries have created layers of laws, regulations and other kinds of structural protections to enable entrepreneurs to build businesses. These don't necessarily exist, or aren't consistently enforced, in developing countries. But there is a solution and that solution is trust. This book, by an eminent business scholar and developing world entrepreneur, shows how to build trust in three crucial ways:
1. Change Your Mindset: Let go of your expectations and realize that you have to understand and trust the rules of the society you're operating in, not fight against or go around them.
2. Work with the Pre-existing Social Fabric: You can't change customs and practices that have been in place for hundreds, even thousands of years. Work with what already exists and build on top of it (while communicating and acting transparently every step of the way).
3. Partner with and work with existing governmental structures: You can only scale your venture with their help--find change agents within the government and ally with them.
Western countries have created layers of laws, regulations and other kinds of structural protections to enable entrepreneurs to build businesses. These don't necessarily exist, or aren't consistently enforced, in developing countries. But there is a solution and that solution is trust. This book, by an eminent business scholar and developing world entrepreneur, shows how to build trust in three crucial ways:
1. Change Your Mindset: Let go of your expectations and realize that you have to understand and trust the rules of the society you're operating in, not fight against or go around them.
2. Work with the Pre-existing Social Fabric: You can't change customs and practices that have been in place for hundreds, even thousands of years. Work with what already exists and build on top of it (while communicating and acting transparently every step of the way).
3. Partner with and work with existing governmental structures: You can only scale your venture with their help--find change agents within the government and ally with them.
The Hamster Revolution is a timely solution to both the widespread problem of email overload as well as most people's inefficient (or nonexistent) systems for categorizing and storing email messages. This book provides the practical steps needed to deal with these problems and become more efficient in our work.
Transform your leadership. Unlock your team's potential.
In today's rapidly evolving workplace, traditional management is no longer enough. Drawing from three decades of global executive coaching expertise, Damian Goldvarg offers a proven approach to leadership that creates trust, engagement, and measurable results.
This valuable guide breaks down essential coaching competencies, inspired by the International Coaching Federation, into actionable frameworks you can implement immediately. Discover how to accomplish the following:
• Create psychological safety that empowers innovation
• Master the art of active listening and powerful questioning
• Transform conflict into productive collaboration
• Lead virtual teams with confidence and clarity
• Develop strategic thinking that prepares your organization for the future
Through real-world examples from global organizations, Goldvarg provides a roadmap for evolving from manager to coach-leader. Whether you're a seasoned executive or emerging leader, these proven techniques will help you build the collaborative, high-performing teams needed to thrive in our complex business landscape.
Don't just manage. Coach. Lead. Transform.
In today's rapidly evolving workplace, traditional management is no longer enough. Drawing from three decades of global executive coaching expertise, Damian Goldvarg offers a proven approach to leadership that creates trust, engagement, and measurable results.
This valuable guide breaks down essential coaching competencies, inspired by the International Coaching Federation, into actionable frameworks you can implement immediately. Discover how to accomplish the following:
• Create psychological safety that empowers innovation
• Master the art of active listening and powerful questioning
• Transform conflict into productive collaboration
• Lead virtual teams with confidence and clarity
• Develop strategic thinking that prepares your organization for the future
Through real-world examples from global organizations, Goldvarg provides a roadmap for evolving from manager to coach-leader. Whether you're a seasoned executive or emerging leader, these proven techniques will help you build the collaborative, high-performing teams needed to thrive in our complex business landscape.
Don't just manage. Coach. Lead. Transform.
The authors of the award-winning (2007 Nautilus Book Award and 2008 Axiom Book Award) and bestselling book Trust and Betrayal in the Workplace take the next step by showing how to rebuild trust in any workplace or organization after it has been broken, which is increasingly common because of harsh cutbacks, betrayal of commitments, relationship conflicts, and many other causes.
This new edition of a bestseller (150,000 copies sold) about acquiring all the business you need through referrals adds powerful new concepts and expands into the digital age
Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent referrals from existing customers and friends and, at the same time, maximize business with existing customers. Through an entertaining fictional story, Tim Templeton emphasizes the importance of applying the Golden Rule in business-building an ongoing relationship with customers based on genuine respect and caring, rather than just making the sale and moving on. But it's not enough to simply hope your customers will refer you-Templeton offers a proven system to make sure that they do.
In this completely updated and expanded edition Templeton introduces the concept of the Perfect Client Avatar, a detailed profile of your ideal client that you keep in mind at all times to focus your efforts as you build your business. And he adds a new principle to his process: social proof. Templeton shows how the power of social media can help you leverage reviews, testimonials, and case studies of satisfied clients to expand your business 24/7-add clients while you sleep! Your customers and clients already know every new contact you will ever need to succeed-by applying Tim Templeton's system they will naturally refer them to you.
Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent referrals from existing customers and friends and, at the same time, maximize business with existing customers. Through an entertaining fictional story, Tim Templeton emphasizes the importance of applying the Golden Rule in business-building an ongoing relationship with customers based on genuine respect and caring, rather than just making the sale and moving on. But it's not enough to simply hope your customers will refer you-Templeton offers a proven system to make sure that they do.
In this completely updated and expanded edition Templeton introduces the concept of the Perfect Client Avatar, a detailed profile of your ideal client that you keep in mind at all times to focus your efforts as you build your business. And he adds a new principle to his process: social proof. Templeton shows how the power of social media can help you leverage reviews, testimonials, and case studies of satisfied clients to expand your business 24/7-add clients while you sleep! Your customers and clients already know every new contact you will ever need to succeed-by applying Tim Templeton's system they will naturally refer them to you.
Winner of The BookFest Award for Best Nonfiction Book in Business Leadership – Professional Growth.
Break free from perfectionism and finish your creative projects. This unconventional guide shows you how to overcome creative blocks and finally complete your work through strategic imperfection.
The world is full of creative people. So why do some get their ideas out in the world while others don't? Why are some incredibly prolific while others struggle with deadlines or can't complete projects? In this book, Jason F. McLennan-a master in “getting stuff done”-shares secrets to boosting productivity, innovation, and personal success. By adopting his “¾ baked” philosophy and the key lessons that surround it, readers will be able to dramatically increase their output while also keeping their creative juices flowing.
McLennan's recipe for creative success includes the following ideas:
• Look forward to failure
• Discover the power of feedback
• Learn to become a “trim tab”
• Harness the power of momentum to drive creativity
We've all heard the phrase “the perfect is the enemy of the good.” Perfection is often what holds so many people back. Trying to reach it means that nothing much can get completed, and inspiration itself is often blocked as people either procrastinate or endlessly self-edit. By chasing perfection, it remains elusively further away.
The world is full of half-baked ideas-but almost no perfect ones. With The Magic of Imperfection, readers will learn how to seriously amp up what they do, how fast they do it, and simultaneously how well it gets done.
Break free from perfectionism and finish your creative projects. This unconventional guide shows you how to overcome creative blocks and finally complete your work through strategic imperfection.
The world is full of creative people. So why do some get their ideas out in the world while others don't? Why are some incredibly prolific while others struggle with deadlines or can't complete projects? In this book, Jason F. McLennan-a master in “getting stuff done”-shares secrets to boosting productivity, innovation, and personal success. By adopting his “¾ baked” philosophy and the key lessons that surround it, readers will be able to dramatically increase their output while also keeping their creative juices flowing.
McLennan's recipe for creative success includes the following ideas:
• Look forward to failure
• Discover the power of feedback
• Learn to become a “trim tab”
• Harness the power of momentum to drive creativity
We've all heard the phrase “the perfect is the enemy of the good.” Perfection is often what holds so many people back. Trying to reach it means that nothing much can get completed, and inspiration itself is often blocked as people either procrastinate or endlessly self-edit. By chasing perfection, it remains elusively further away.
The world is full of half-baked ideas-but almost no perfect ones. With The Magic of Imperfection, readers will learn how to seriously amp up what they do, how fast they do it, and simultaneously how well it gets done.
In this sequel to The Secret (over 350,000 copies sold), bestselling author Mark Miller again uses a simple, practical, parable format to teach millions of team leaders and team members how to elevate the success of any type of team in any organization.
Why are some people more successful in business? Why do some businesses flourish where others fail? Renowned business speaker and author, Brian Tracy, tackles these puzzling questions through a set of principles or “universal laws” one needs to follow to become successful in the world of business.
In The 100 Absolutely Unbreakable Laws of Business Success, Tracy draws on his thirty years of experience and knowledge to present a set of principles or "universal laws" that lie behind the success of business people everywhere, in every kind of enterprise, large and small. These are natural laws, he says, and they work everywhere and for everyone, virtually without exception. Every year, thousands of companies underperform or even fail and millions of individuals underachieve, frustrated by thwarted ambition and dreams-all because they either attempted to violate or did not know these universal laws. But ignorance of the law is no excuse!
Tracy breaks the 100 laws down into nine major categories: Life, Success, Business, Leadership, Money, Economics, Selling, Negotiating, and Time Management. Drawing on a lifetime of observation, investigation, and experience, Tracy not only identifies and defines each law, he also reveals its source and foundation, whether in science, nature, philosophy, experience, or common sense. He illustrates how it functions in the world using real-life anecdotes and examples shows how to apply it to your life and work through specific questions and practical steps and exercises that everyone can use-sometimes in just minutes-to begin the journey toward greater business success.
In The 100 Absolutely Unbreakable Laws of Business Success, Tracy draws on his thirty years of experience and knowledge to present a set of principles or "universal laws" that lie behind the success of business people everywhere, in every kind of enterprise, large and small. These are natural laws, he says, and they work everywhere and for everyone, virtually without exception. Every year, thousands of companies underperform or even fail and millions of individuals underachieve, frustrated by thwarted ambition and dreams-all because they either attempted to violate or did not know these universal laws. But ignorance of the law is no excuse!
Tracy breaks the 100 laws down into nine major categories: Life, Success, Business, Leadership, Money, Economics, Selling, Negotiating, and Time Management. Drawing on a lifetime of observation, investigation, and experience, Tracy not only identifies and defines each law, he also reveals its source and foundation, whether in science, nature, philosophy, experience, or common sense. He illustrates how it functions in the world using real-life anecdotes and examples shows how to apply it to your life and work through specific questions and practical steps and exercises that everyone can use-sometimes in just minutes-to begin the journey toward greater business success.
This practical guide shows how to facilitate collaboration among diverse individuals and organizations to navigate complexity and create change in our interconnected world.
We face complex problems today that resist linear solutions. They involve a variety of actors, organizations, and sectors, each focused on their own piece of the puzzle. Addressing homelessness, for example, requires coordinated action from unhoused people, healthcare workers, educators, police, local governments, businesses, residents, religious institutions, and nonprofits. This book explains how to create impact networks, the structures that enable diverse groups of people and organizations to connect, coordinate, and collaborate to do more together than is possible alone. A network approach combines the strategic rigor and agility of modern organizations with the deep connection and shared purpose of communities. Drawing on his experience working with over fifty impact networks over the past decade, David Ehrlichman describes how to cultivate a network mentality. He then goes deeply into the five Cs of creating impact networks:
• clarify purpose and principles
• convene the people
• cultivate trust
• coordinate actions
• collaborate for systems change
Given the increasing urgency of the issues we face, impact networks have never been more essential.
We face complex problems today that resist linear solutions. They involve a variety of actors, organizations, and sectors, each focused on their own piece of the puzzle. Addressing homelessness, for example, requires coordinated action from unhoused people, healthcare workers, educators, police, local governments, businesses, residents, religious institutions, and nonprofits. This book explains how to create impact networks, the structures that enable diverse groups of people and organizations to connect, coordinate, and collaborate to do more together than is possible alone. A network approach combines the strategic rigor and agility of modern organizations with the deep connection and shared purpose of communities. Drawing on his experience working with over fifty impact networks over the past decade, David Ehrlichman describes how to cultivate a network mentality. He then goes deeply into the five Cs of creating impact networks:
• clarify purpose and principles
• convene the people
• cultivate trust
• coordinate actions
• collaborate for systems change
Given the increasing urgency of the issues we face, impact networks have never been more essential.
We often feel leaders must be detached and aloof, but Sasha Chanoff explains how he became a better leader--and saved lives--when he chose empathy and altruism. Through his extraordinary story and the stories of other brave leaders, Sasha inspires all leaders to be guided by their deepest moral values.
We may never know when or where our calling as leaders will be revealed and put to the test. The decisions we make when faced with a crisis may shape our purpose for the rest of our lives. Sasha Chanoff here expands on his own story, first recounted on The Moth podcast as "An Impossible Choice." Charged with evacuating a specific number of refugees, Sasha and his colleague find a group of widows and orphans not on the rescue list. Leaving them behind will mean their death. But attempting to take them will jeopardize the lives of all those on the list.
Sasha and David have gathered other stories of crisis and decision, and have drawn out six principles for confronting critical decisions. They reveal the opportunities present in the hardest decisions. From Crisis to Calling is about recognizing your moral center, acting on it, and using it to shape and guide your life and the life of your organization. It's about how preparing for hard decisions can transform you into an inspiring, trusted and ethical leader. It celebrates the power of altruism, which is too often unappreciated in the leadership toolkit.
We may never know when or where our calling as leaders will be revealed and put to the test. The decisions we make when faced with a crisis may shape our purpose for the rest of our lives. Sasha Chanoff here expands on his own story, first recounted on The Moth podcast as "An Impossible Choice." Charged with evacuating a specific number of refugees, Sasha and his colleague find a group of widows and orphans not on the rescue list. Leaving them behind will mean their death. But attempting to take them will jeopardize the lives of all those on the list.
Sasha and David have gathered other stories of crisis and decision, and have drawn out six principles for confronting critical decisions. They reveal the opportunities present in the hardest decisions. From Crisis to Calling is about recognizing your moral center, acting on it, and using it to shape and guide your life and the life of your organization. It's about how preparing for hard decisions can transform you into an inspiring, trusted and ethical leader. It celebrates the power of altruism, which is too often unappreciated in the leadership toolkit.
Former Procter & Gamble Vice President for IT and Shared Services, Tony Saldanha gives you the keys to a successful digital transformation: a proven five-stage model and a disciplined process for executing it.
Digital transformation is more imperative than ever. Enterprises must fully transform their entire business model to digital, not just parts of the business. But 70 percent of digital transformations fail. Why? Not because of a lack of technological capability, executive awareness, or CEO support, but because of a lack of direction and discipline.
Tony Saldanha says your goal should be to arrive at a state of perpetual digital transformation, where your organization doesn't just disrupt its competitors but continuously disrupts itself (think Netflix, Amazon, or Google). To get there he outlines a three-phase execution process for digital transformations based on the famous airplane takeoff checklist, which has reduced crashes to one in every 1.2 million flights-a 0.00008 percent failure rate. Using this model, Saldanha shows companies how to get Ready, prepare a solid foundation for your change effort; Accelerate, learn from your experiences and continue to refine your approach; and Sustain the pace of technological innovation over the long haul.
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Digital transformation is more imperative than ever. Enterprises must fully transform their entire business model to digital, not just parts of the business. But 70 percent of digital transformations fail. Why? Not because of a lack of technological capability, executive awareness, or CEO support, but because of a lack of direction and discipline.
Tony Saldanha says your goal should be to arrive at a state of perpetual digital transformation, where your organization doesn't just disrupt its competitors but continuously disrupts itself (think Netflix, Amazon, or Google). To get there he outlines a three-phase execution process for digital transformations based on the famous airplane takeoff checklist, which has reduced crashes to one in every 1.2 million flights-a 0.00008 percent failure rate. Using this model, Saldanha shows companies how to get Ready, prepare a solid foundation for your change effort; Accelerate, learn from your experiences and continue to refine your approach; and Sustain the pace of technological innovation over the long haul.
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Craig and Patricia Neal share, for the first time, the processes, tools, and techniques that they have developed in hundreds of “Thought Leader Gatherings” and other events to make any type of meeting or gathering be more meaningful and rewarding for participants and more transformational in action outcomes.
For creatives, entrepreneurs, job seekers, leaders, public figures, and speakers, Holley Murchison offers a proven six-step training process designed to help them craft and deliver comprehensive, compelling, and generally kick-ass introductions.
From artists to entrepreneurs, students looking for their first jobs to organizational leaders, public figures and speakers, Tell Me About Yourself helps bolster confidence and authentic communication in life's most vulnerable moments. Treading on a proven six-step process, founder and CEO of Oratory Glory, Holley Murchison, teaches you how to craft and deliver a comprehensive, compelling and generally kick-ass introduction.
• Step One: Revisit your introduction scenarios
• Step Two: Identify your audience
• Step Three: Clarify your response time and intent
• Step Four: Reframe the question
• Step Five: Decide what information you want to share
• Step Six: Build your story
When there's just one chance to make a first impression, the way we express who we are becomes the most important part of our conversations. Making a bad impression puts our potential for success on shaky ground, thereby stunting our growth and chance to make an impact in the world. Implementing the wisdom of this book and Murchison's methodology, even those of us who are shy can make a lasting first impression.
From artists to entrepreneurs, students looking for their first jobs to organizational leaders, public figures and speakers, Tell Me About Yourself helps bolster confidence and authentic communication in life's most vulnerable moments. Treading on a proven six-step process, founder and CEO of Oratory Glory, Holley Murchison, teaches you how to craft and deliver a comprehensive, compelling and generally kick-ass introduction.
• Step One: Revisit your introduction scenarios
• Step Two: Identify your audience
• Step Three: Clarify your response time and intent
• Step Four: Reframe the question
• Step Five: Decide what information you want to share
• Step Six: Build your story
When there's just one chance to make a first impression, the way we express who we are becomes the most important part of our conversations. Making a bad impression puts our potential for success on shaky ground, thereby stunting our growth and chance to make an impact in the world. Implementing the wisdom of this book and Murchison's methodology, even those of us who are shy can make a lasting first impression.
Bestselling author (Communicate with Confidence!, over 160,000 copies sold) Dianna Booher takes the mystery out of creating the “Personal Presence” that is central to everyone's success in leading, persuading, and selling to others. She gives specific and practical guidance for learning to look, talk, think, and act with presence.
Many family firms fail because the entrepreneurial spirit that drove the first generation isn't nurtured and developed in the generations that follow. Sharma and Cohen show how any family firm can create a "company of founders."
Companies that are owned and run by families need to develop leadership and entrepreneurial skills just like any other company, but family firms face obstacles that "hire and fire" companies don't. Family dynamics rarely perfectly mirror the best practices in the latest Harvard Business Review.
So what factors in the family and work environments enable the creation of leaders who share the entrepreneurial fire of the founders? Is there a specific education, training and experiential pathway that tips the odds of entrepreneurial success across generations? How do some firms manage to bypass family conflicts, disparate visions of the future, sibling rivalries, generational transition traps, death and divorces, that seem to mark the demise of so many family businesses?
Cohen and Sharma draw on their deep and extensive research on family businesses to reveal the secrets of enterprising families, using examples of both firms that flourished and those that failed. While this book is written with top leadership in mind, it's especially focused on the needs of the second and third generations. Cohen and Sharma emphasize that the most important skill of all is thinking like an entrepreneur--something that succeeding generations in family firms often miss.
Companies that are owned and run by families need to develop leadership and entrepreneurial skills just like any other company, but family firms face obstacles that "hire and fire" companies don't. Family dynamics rarely perfectly mirror the best practices in the latest Harvard Business Review.
So what factors in the family and work environments enable the creation of leaders who share the entrepreneurial fire of the founders? Is there a specific education, training and experiential pathway that tips the odds of entrepreneurial success across generations? How do some firms manage to bypass family conflicts, disparate visions of the future, sibling rivalries, generational transition traps, death and divorces, that seem to mark the demise of so many family businesses?
Cohen and Sharma draw on their deep and extensive research on family businesses to reveal the secrets of enterprising families, using examples of both firms that flourished and those that failed. While this book is written with top leadership in mind, it's especially focused on the needs of the second and third generations. Cohen and Sharma emphasize that the most important skill of all is thinking like an entrepreneur--something that succeeding generations in family firms often miss.
Scenario planning is, now more than ever, crucial to any organizational venture, but much of what has been previously published leans more on theory rather than practice. Thomas Chermack's academic credentials in tandem with his tenure in industrial scenario planning roles grants him the knowledge to support theory with the experience to outline process and practice.