Refund policy

We have a 30-day return policy, which means you have 30 days from the date of receipt to request a return.

Return Conditions

Items must be returned in their original condition.
Must include the original packing slip or order number.
Return shipping costs are the responsibility of the purchaser.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

To start a return, please visit our returns portal. Send returns to the following address:

Penguin Random House Inc
Attn: Returns Department
1019 N State Road 47
Crawfordsville, IN 47933

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bkconnection.com.