If you have requested standard delivery, you should expect to receive your order in 1-2 weeks.

If you chose "Rush 2 Day" shipping you will receive your order within two business days.

Please note that orders are not processed or shipped over the weekend.

Rush 2 Day shipping is available at checkout.

However if you are an event organizer and need books for an event, please contact us for a quote.

Orders shipped to California, Washington, and Vermont must include applicable sales tax.

Yes. We will ship the book to you when it becomes available. If you order more than one book, we will immediately ship any books that are currently available, and send backordered books when they become available.

Backorders will not delay the rest of your order.

We want you to be completely satisfied in all your dealings with Berrett-Koehler. If you are not satisfied with your Berrett-Koehler purchase for any reason, you may return it.

Please click here to view our returns policy.

Unfortunately, we do not sell print books internationally.

Please contact Penguin Random House International (customerservice@penguinrandomhouse.com) for inquiries about orders outside of the US. Otherwise, you can visit your favorite bookseller and request the book. 

If you are a retailer, please see their resources for retailers.

All eBooks can be delivered internationally.

Absolutely! See our quantity discounts here. Discounts are applied automatically at checkout.

To find out about our discount programs for corporations, organizations, associations, and others, please contact us.

Author discounts have been set up to automatically recognize you and provide your discount when you purchase your own books. If you are attempting to purchase your own book and you don't see the discount, please use the contact form to submit a help request.

BK Community members receive an automatic 25% off their purchase. It is set up to recognize you when you shop on our site. If you don't see your BK Community discount in your cart, please use the contact form to submit a help request.

Creating a Bookshelf account is free. If you want to create your account using email, please https://login.vitalsource.com/ and choose the "Create a VitalSource Account" option at the top. You can also choose to create your account using Google or Apple sign-in.

Using the app you can sign-in with your email, Google, or Apple accounts. However, you cannot create an email-based account on the mobile app. You will need to visit the website above to create an account using your email.

No. The VitalSource Bookshelf app is the leading ebook reader. We have chosen to partner with VitalSource in order to supply our readers with a smooth, accessible e-reading experience.

Publications must be returned to the distributor from whom they were originally received (Penguin Random House, Publishers Group West, Baker & Taylor, etc.). Contact that distributor for its returns policy.

You can find all available audiobook resources and worksheets here.

You can request an exam copy by clicking here and filling out the form. You can also find a button that says "Request an Exam Copy" in the footer of every page on this website.

You will be given the option to choose print or Ebook format preference. Please note that if you request a print book, you will need to be located in the United States to receive it.

Ebooks are fulfilled via the Bookshelf app. You can find more information about Bookshelf here.

• ­Name: EU Compliance Partner
• Address: Pärnu mnt. 139b – 14, 11317 Tallinn, Estonia
• Email: hello@eucompliancepartner.com
• Website: www.eucompliancepartner.com
• Phone: +33757690241

Please contact the Copyright Clearance Center and search for the title you are interested in.

We are always looking for people who are based in the United States that match the following criteria to help us review manuscripts for publication:

1. Politicians, policy-makers, and members of political-action groups
2. Economists
3. Business journalists who write for major papers/sites
4. Business school academics with an OD, economics, or HR/training focus
5. Current-affairs journalists who write for major papers/sites
6. CEOs and founders/leaders of mid- and large-size companies and organizations
7. Executives and high-level managers in larger organizations and companies

Compensation is provided in the form of payment or credit toward books. If you are interested in becoming a Berrett-Koehler manuscript reviewer, please e-mail our Vice President, Editorial, Jeevan Sivasubramaniam (jsiva@bkpub.com) with the following information:

(a) Name, address, email, and phone number

(b) Areas of expertise and knowledge base

(c) Resumé

(d) An idea of the nature of the manuscripts you would like to review (e.g., organizational development, public policy, economic issues, etc.)

Yes! Considering checking out the BK Community membership program.