From a founding member of the coaching movement comes a detailed guide to mastering one of a coach's toughest skills: thoughtfully reflecting clients' words and expressions back to them so they see themselves and their world through new eyes.



“Coaches rely far too much on asking open-ended questions,” says Marcia Reynolds. But questions only seek answers-inquiry provides insight. When, instead of just questions, clients hear their thoughts, opinions, and beliefs spoken by someone else, it prompts them to critically consider how their thinking affects their goals. Reynolds cites the latest brain science to show why reflective inquiry works and provides techniques, tips, and structures for creating breakthrough conversations.

This book will free coaches from the cult of asking the magical question by offering five essential practices of reflective inquiry: focus on the person, not the problem; summarize what is heard and expressed; identify underlying beliefs and assumptions; unwrap the desired outcome; and articulate insights and commitments. Using these practices, combined with a respectful and caring presence, helps create a space where clients feel safe, seen, and valued for who they are. Coaches become change agents who actively recharge the human spirit. And clients naturally dive deeper and develop personalized solutions that may surprise even the coach.

Constant, continuing, and cataclysmic change is causing a major crisis within business organizations today. Faced with constantly advancing technology, unpredictable market shifts, intense global competition, and an increasingly independent "free agent" workforce, the only way for an organization to adapt and succeed is to build a "culture of inclusion" that nurtures and draws on the talents of a diverse workforce.
Easy to say but hard to do; most organizations are mired in industrial revolution, static-world business models administered by monocultural, bordering-on-oppressive, "command and control" hierarchies. Organizations at risk include Fortune 500 giants, entrepreneurial start-ups, manufacturing and retail operations, government agencies, not-for-profits, educational institutions, and others.
Most organizational change efforts-whether labeled as diversity efforts, re-engineering, right-sizing, or total-quality-management-are a waste of time, money, and human effort. Most produce more cynicism than results, and they can poison the waters for future change efforts. The Inclusion Breakthrough cuts a path through this potential minefield, offering a proven methodology for strategic organizational change, including models for diagnosing, planning, and implementing inclusion-focused, culture-change strategies tailored to each organization's individual needs. It also describes the key competencies for leading and sustaining a culture of inclusion.
Offering real-world results of "before and after" surveys, including anecdotal and statistical reports of organizational change achieved using the methodologies described, The Inclusion Breakthrough presents an overview of current workplace conditions, attitudes, and policies based on interviews, surveys, and focus groups encompassing thousands of people in major organizations. The Inclusion Breakthrough demonstrates why the bottom line must be the central focus of any change strategy-and more importantly, how to carry that strategy out successfully.

In a world of unprecedented disruption, mastering the art of change isn't just an advantage-it's essential for survival.

Drawing from decades of work with global organizations, military commanders, and NASA leaders, Jeff and Staney DeGraff reveal how true transformation emerges not from avoiding contradictions, but from embracing them.

This groundbreaking book, the third installation in their comprehensive innovation series, introduces a revolutionary framework for understanding and leveraging paradox. Through rich storytelling and battle-tested strategies, the DeGraffs unpack seven fundamental contradictions that define transformative growth:

How do we achieve more by doing less? Why does certainty often lead to failure, while embracing uncertainty paves the path to breakthrough? When does resistance become the catalyst for change? The Art of Change demonstrates how these seeming contradictions hold the key to profound transformation-both personally and professionally.

This isn't just another business book-it's a practical philosophy for navigating complexity in dynamic environments. Whether you're leading a Fortune 500 company, steering a non-profit through turbulent times, or seeking personal growth, you'll discover:

• A proven framework for turning obstacles into opportunities
• Practical tools for making better decisions in ambiguous situations
• Strategies for building resilience through embracing paradox
• Methods for driving innovation by challenging conventional wisdom
• Techniques for leading transformational change in any environment

The Art of Change completes a pioneering trilogy that establishes a comprehensive school of thought around innovation and transformation. Building on the foundations laid in their previous works, the DeGraffs provide their most sophisticated and nuanced exploration yet of how to drive meaningful change in complex systems.

Don't just manage change-master it. Learn how to transform paradoxes into breakthroughs and turn uncertainty into your greatest advantage. The Art of Change is your essential guide to navigating the contradictions that define our era and achieving lasting transformation in an increasingly fluid world.

Second edition of this bestselling book on creating robust, thriving, positive communities using seven ancient principles any organization can follow.

Now with 25% new content, including a chapter on building virtual communities.

Healthy communities strive for their members to support one another, share their passions, and achieve personal growth. This book will help you learn to be connected and defeat loneliness by understanding where and how we belong. No matter the kind of organization, company, or social group, this book is a guide for leaders seeking to build a community or strengthen the ones they already have.

Drawing on both 3,000 years of history and his personal experience, Charles Vogl lays out seven time-tested principles for developing connected communities that last. These include:
•Boundary: The boundary between members and outsiders
•Initiation: The activities that mark a new member
•Rituals: The things we do that have meaning
•Temple: A place set aside to find our community
•Stories: What we share that allows others and ourselves to know our values
•Symbols: The things that represent ideas that are important to us
•Inner Rings: A path to growth as we participate

With hands-on tools for applying these principles to any group-formal or informal, mission driven or social, physical or virtual-this book will guide you in your journey to become a community builder that brings people together

In this amazing account, Daniel Seddiqui tells of working fifty different jobs in fifty states in fifty weeks. Working as everything from a cheesemaker in Wisconsin to a border patrol agent in Arizona, he details his journey across the industries and cultures of the United States and offers lessons he learned along the way about perseverance, risk taking, adaptability, networking, and endurance.

All countries signed the Universal Declaration of Human Rights in 1948. This book is part of an ambitious project to make the fundamental human rights in the Universal Declaration enforceable in the courts of all countries by 2048, the 100th anniversary of the Declaration's signing.

Crafting agreements with others is a fundamental life skill. Unfortunately, we were never taught how to do it. The agreements most people make are incomplete and ineffective-they usually focus on protecting against what might go wrong instead of figuring out how to make things go right. The Book of Agreement offers a new approach. Stewart Levine demonstrates the superiority of "agreements for results" versus "agreements for protection" and outlines ten principles for creating agreements that explicitly articulate desired outcomes and provide a roadmap to achieving them. He includes over thirty specific templates that can be used to create this new type of agreement for results in a variety of organizational and personal contexts.

"La'Wana Harris has opened this coach's eyes to the power of coaching practices to create new paths for diversity and inclusion work-whether or not you are formally trained as a coach. Please read this book and help create workplaces with honest engagement and access for all."
-Marshall Goldsmith, Thinkers 50 #1 Executive Coach and two-time #1 Leadership Thinker in the world



The elephant in the room with diversity and inclusion work is that people with privilege must use their privilege to allow others equal access to power. This is often the reason diversity efforts can be stalled--we talk about the benefits, but we don't address the perception that in order for some to gain power, others will have to "lose." Everyone believes in diversity until they have to give something up. How do we talk people through this shift?

This book introduces a new coaching tool, called Inclusion Coaching™, based on cutting-edge research to create the best practices for building a sustainable and actionable culture of inclusion for all businesses and organizations. Harris offers timely solutions and resources to help readers move beyond intentions to actions and behaviors that confront various negative "isms" felt by many who feel that they aren't being supported in the workplace. This book advocates for an innovative coaching platform that takes professional coaching and frames it with an inclusion modality. A valuable addition to the coaching profession, Harris provides managers and diversity coaches with new models to empower employees and CEOs to "do" inclusion and address deep-rooted biases that are often invisible to us. These proven solutions will help empower and inspire any business leader or organization to leverage all its members' talents to drive change through individual and collective action.

“This book shows how using business as a force for good, not just pursuing short-term profits, can be better for consumers, employees, local communities, the environment, and your company's long-term bottom line.”
-Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO, Zappos.com, Inc.

More than 2,4570 companies from 130 industries and 50 countries are leading a global movement to redefine success in business. They're called B Corporations, and they create high-quality jobs, build stronger communities, and restore the environment, all while generating solid financial returns. Coauthor and B Corp owner Ryan Honeyman worked with over 100 B Corp CEOs and senior executives to share their tips, advice, and best-practice ideas for how to build a better business, and how to meet the rigorous standards for-and enjoy the benefits of-B Corp certification.

Diversity, equity, and inclusion measures have now become a key part of achieving B Corp certification. In this second edition, new coauthor and B Corp owner Tiffany Jana contributes an introduction about DEI, and works with Honeyman to integrate new DEI frameworks, and provide advice and end-of-chapter discussion questions to get companies talking about critical DEI issues at every stage of the certification process.

Change initiatives fail because humans are hardwired to return to what's worked for us in the past. This book offers a straightforward process for rewiring ourselves and those we lead to be more change-capable.


Erika Andersen says avoiding change is a biological imperative. Change initiatives often fail because leaders don't overcome individuals' instinctive impulse toward homeostasis – stable conditions needed for survival. Incorporating a fictional story of a jewelry business changing generational hands, Andersen lays out a five-step process for addressing both the human side of change and its practical aspects:

Step 1-Clarify the change and why it's needed: Get clear on what the change is and the benefits it will bring.
Step 2-Envision the future state: Build a shared picture of the post-change future.
Step 3-Build the change: Bring together a change team, engage key stakeholders, and plan the change.
Step 4-Lead the transition: Build a transition plan that supports the human side of the change, then engage the whole organization in making the change.
Step 5-Keep the change going: Work to make your organization permanently more change-capable.

With engaging opportunities to self-reflect and try out the ideas and approaches throughout, this book is a practical guide to thriving in this era of nonstop change.

“Eileen delivers a new perspective on the burnout crisis with humor, good sense, and unique ideas on how to manage our brains. I owe my daily well-being to her. Keep this book at your side to help you glide through your workday.” -Marcia Reynolds, PsyD, author of The Discomfort Zone


It's official. For the first time, the World Health Organization has classified burnout as a health problem. Renowned motivational speaker Eileen McDargh proposes that to tackle it, we must learn to break out of energy-draining thoughts and behaviors.

Resilience, she argues, is strictly a matter of energy management-by better managing your energy, you can both build resiliency and overcome burnout. Breakthrough happens when our energy is consciously distributed to what matters most in our lives. So after a short survey that will tell you where you fit in a burnout and resiliency profile, McDargh helps pinpoint the causes of your burnout and examine the energy demands that keep you from refueling and recharging. She provides an in-depth energy analysis and gives you the keys to master the four dimensions that can give you a resilience breakthrough: head, heart, hands, and humor.

McDargh guides the reader through the process of identifying energy drains and implementing strategies for handling them, whatever phase of life you are in. Her intention is to help you not only to successfully manage work and life demands but also make even larger strides in understanding how to put together a life by design and not by default.

Without a deep understanding of your company's culture, any change effort you undertake will fail. Bestselling author Jon Katzenbach and his coauthors identify the four most critical cultural elements leaders need to focus on.

Every organization has a unique culture, but they all have one thing in common. Whenever they have a big change to make, powerful emotional forces in their culture appear, at first, to resist it. But there are other culture forces under the surface that can be potential sources of catalytic strength. The best leaders succeed by tapping those “critical few” sources. Using an unusual, dialogue-based approach, Jon Katzenbach, author of the seminal The Wisdom of Teams (over 400,000 sold) shows how a sharp focus on just these elements reduces complexity and enables leaders to create profound cultural transformation and positive, lasting impact on performance.

The critical few elements are:

The critical few traits: the shared characteristics that are at the heart of people's emotional connection to what they do.
The critical few behaviors: people's actions that would lead a company to succeed if they were replicated at greater scale.
The critical few informal leaders: individuals whose emotional intuition and institutional trust make them valued guides for transformation, wherever they are on the org chart.

Corporate culture is critical to any organizational change effort. This book offers a proven model for identifying and leveraging the essential elements of any culture.


If you're going to make any significant change in an organization, you have to deal with the organizational culture. Because as Peter Drucker famously said, “Culture eats strategy for breakfast.” But there can be a big difference between the official culture as described in the company handbook and how work really gets done. This book, written by a unique team of two culture-change experts and a business anthropologist, is about solving this “culture puzzle.” The authors describe the four forces that shape every organization's-or, as they put it, every tribe's-culture from hunter-gatherers in the Amazon to corporate executives at Amazon. Interest: what the organization does to fulfill members' needs and earn their loyalty. Habit: which behaviors and ideas constitute “the way we do things around here.” Vision: where the organization came from and where it's going; and Innovation: how the organization adapts and changes. The authors provide detailed advice and analytic tools for understanding and strengthening these four forces in your organization, and for using that understanding to more your organization forward.

For millions of people, technology is making their lives harder, not easier. They're bombarded with so much information they can barely read it, let alone process it. They're tied to the office-through email, cell phones, pagers, voice mail and fax machines-24 hours a day, 7 days a week. Their sense of balance is under assault from the relentless onslaught of data and the feeling that they must be constantly "connected."
For everyone who yearns to simplify life, slow down, and get centered, all without compromising their career, Dot Calm offers more than hope-it offers answers. Based on the authors' in-depth interviews and survey results, Dot Calm outlines a wide variety of proven tactics that real people in all walks of life are using to cope with the ubiquitous problems of information, access, and work overload. This book provides an unprecedented chance to leverage the success strategies of people who have managed to sever the "electronic tether" that kept them constantly bound to their jobs.
Dinnocenzo and Swegan show that you don't have to sacrifice productivity or efficiency to have a sane, balanced life. On the contrary-technology can so overwhelm people with data that they have a hard time focusing on those activities that truly matter. Unplugging will actually make you more effective.

With groundbreaking resources from the Government Accountability Project (GAP), this is the ultimate guide for would-be whistleblowers, as well as corporate gatekeepers in HR and Legal who are required by law to protect them.

Through a beautifully written and engaging story about two people struggling to create visions-both for the company where they work and for their own lives-Ken Blanchard and Jesse Lyn Stoner detail the essential elements of creating a successful vision.

In this new paperback reissue of bestselling and award-winning book (hardcover edition sold 25,000 copies sold; Wall Street Journal Bestseller; Silver Medal Winner Axiom Business Book Awards for Best Business Book Fable), Noah Blumenthal shows workers and managers how abandoning our victim stories and embracing our heroic potential can both increase employee engagement and productivity and accelerate professional success.