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This first comprehensive guide to helping mentors and mentees bridge gaps between and among cultures-a growing issue in today's diverse workplace-is coauthored by the founder and CEO of the Center for Mentoring Excellence.
As the workplace has become more diverse, mentoring has become more challenging. Mentors and mentees may come from very different backgrounds and have limited understanding of each other's cultures and outlooks. But mentoring remains the most powerful tool for creating meaningful relationships, furthering professional development, and increasing engagement and retention. Younger workers and emerging leaders in particular are demanding it.
Lisa Z. Fain and Lois J. Zachary offer a timely, evidence-based, practical guide for helping mentors develop the level of cultural competency needed to bridge differences. Firmly rooted in Zachary's well-known four-part mentoring model, the book uses three fictional scenarios featuring three pairs of diverse mentors and mentees to illustrate how key concepts can play out in real life. It offers an array of accessible tools and strategies designed to help you increase your self-awareness and prepare you to embrace and leverage differences in your mentoring relationships. But beyond tips and techniques, Fain and Zachary emphasize that authenticity is the key-the ultimate purpose of this book is to help the mentor and mentee make a genuine connection and learn from each other. That's when the magic really happens.
As the workplace has become more diverse, mentoring has become more challenging. Mentors and mentees may come from very different backgrounds and have limited understanding of each other's cultures and outlooks. But mentoring remains the most powerful tool for creating meaningful relationships, furthering professional development, and increasing engagement and retention. Younger workers and emerging leaders in particular are demanding it.
Lisa Z. Fain and Lois J. Zachary offer a timely, evidence-based, practical guide for helping mentors develop the level of cultural competency needed to bridge differences. Firmly rooted in Zachary's well-known four-part mentoring model, the book uses three fictional scenarios featuring three pairs of diverse mentors and mentees to illustrate how key concepts can play out in real life. It offers an array of accessible tools and strategies designed to help you increase your self-awareness and prepare you to embrace and leverage differences in your mentoring relationships. But beyond tips and techniques, Fain and Zachary emphasize that authenticity is the key-the ultimate purpose of this book is to help the mentor and mentee make a genuine connection and learn from each other. That's when the magic really happens.
Though celebrated as a black pioneer who became an officer and president at companies like Avon and Carson Products (now part of L'Oreal), Joyce Roché secretly felt like an impostor. Recounting her own struggle to feel she deserved her hard-won victories, she includes interviews with other business leaders to provide guidance for women, minorities, and anyone who struggles to own the right to succeed.
Research shows that women consistently undervalue their skills and readiness for challenging jobs, promotions, and assignments – while men have the opposite bias. How can women compete on this tilted playing field if they talk themselves out of the game before they start? Helene Lerner tells women that NOW is the time to step up as a leader, ready or not.
Most approaches to conflict resolution and negotiation result in just temporary settlement, compromise, or capitulation. This book offers new principles and new tools to show how to get to real, lasting resolution of any kind of personal, business, organizational, or community conflict
Bias is real and we all have it, but there is good news: even though bias is part of the human condition, we are not powerless against it. The secret is building authentic, deep relationships across differences.
Everybody's biased. We all harbor unconscious assumptions that get in the way of our good intentions and keep us from working harmoniously and effectively with other people. In our increasingly diverse society this can be a real stumbling block.
Tiffany Jana and Matthew Freeman-consultants who also happen to be a biracial couple-argue that ultimately the only way to really overcome bias is to focus our energy on building relationships. We need to extend our circle of trust to include people who are different from us in many ways – race, religion, sex, ethnicity, sexual orientation, education, socioeconomic class, and ability. These differences can enrich our lives and expand our perspectives.
Overcoming Bias doesn't advocate setting some kind of friend quota, merely that we seek out experiences that challenge our presuppositions and expose us to people, cultures, and ideas outside of our usual comfort zone. But this also requires some work on ourselves. Through vivid stories, soul-searching reflection, and fun (yes, fun!) exercises and activities Jana and Freeman help us become aware of our own biases, stereotypes, and unacknowledged privileges. This book will provide you with everything you need to understand bias, talk about it with increased fluency, and overcome it so you can build stronger relationships.
Everybody's biased. We all harbor unconscious assumptions that get in the way of our good intentions and keep us from working harmoniously and effectively with other people. In our increasingly diverse society this can be a real stumbling block.
Tiffany Jana and Matthew Freeman-consultants who also happen to be a biracial couple-argue that ultimately the only way to really overcome bias is to focus our energy on building relationships. We need to extend our circle of trust to include people who are different from us in many ways – race, religion, sex, ethnicity, sexual orientation, education, socioeconomic class, and ability. These differences can enrich our lives and expand our perspectives.
Overcoming Bias doesn't advocate setting some kind of friend quota, merely that we seek out experiences that challenge our presuppositions and expose us to people, cultures, and ideas outside of our usual comfort zone. But this also requires some work on ourselves. Through vivid stories, soul-searching reflection, and fun (yes, fun!) exercises and activities Jana and Freeman help us become aware of our own biases, stereotypes, and unacknowledged privileges. This book will provide you with everything you need to understand bias, talk about it with increased fluency, and overcome it so you can build stronger relationships.
This classic pioneering book provides keen insight into workplace diversity. With new tips, tools, and strategies for peacocks and penguins alike, your organization will flourish and take flight!
How do project managers achieve spectacular results when they have no direct authority over their team members? Here's a foolproof process for engaging your team: one that begins with engaging yourself.
Project managers are frequently given the task of driving results without having any authority to back up their directives. This book helps project managers succeed when the deck is stacked against them. The secret to running spectacular projects is engaging and inspiring every person who's part of your project, so they feel responsible for the outcome. And that engagement starts with you-- you have to feel engaged and inspired yourself before you can inspire others. Ruth Pearce, "The Project Motivator" draws on principles from positive psychology, workplace engagement, and character strengths to come up with a foolproof methodology you can apply in your workplace today.
Project managers are frequently given the task of driving results without having any authority to back up their directives. This book helps project managers succeed when the deck is stacked against them. The secret to running spectacular projects is engaging and inspiring every person who's part of your project, so they feel responsible for the outcome. And that engagement starts with you-- you have to feel engaged and inspired yourself before you can inspire others. Ruth Pearce, "The Project Motivator" draws on principles from positive psychology, workplace engagement, and character strengths to come up with a foolproof methodology you can apply in your workplace today.
The only book that tackles how to manage the human factors and provide leadership before, during, and after catastrophic events provoked by nature, accidents, or acts of violence. The potential damage that can occur due to inadequate preparation makes this an issue too important to ignore.
From one of the founding executives of FedEx comes the first full inside story of how Fed Ex came to be one of the world's most successful, innovative, and admired companies. Frock reveals the details of how the company was conceived, launched, and kept afloat despite incredible obstacles.
This is the 20th anniversary revised and updated edition of a classic in the field of human resources-over 70,000 copies were sold of the previous two editions. This book revolutionized the HR field by demonstrating the vital importance of linking HR solutions to achieving specific business goals.
This is a brand new edition of the classic book that introduced a concept that has since become a cornerstone of the human resource, learning, and organizational development fields: training and HR solutions do not take place in a vacuum but must be tied to an organization's business goals. This means partnering with clients to identify what specific kinds of solutions will help them achieve these goals. Performance consulting is a strategic process that produces measurable business results by maximizing performance of people and organizations.
This 20th anniversary edition features four new chapters as well as new examples and has been updated throughout. Much of the new material focuses on measuring the results of performance consulting-there is extensive treatment of two-sided accountability, data collection, development of precise objectives, measurement of success, and sustainable improvement. And this remains a profoundly practical book, filled with tips and techniques, as well as downloadable tools, checklists, and graphics at the end of every chapter.
This is a brand new edition of the classic book that introduced a concept that has since become a cornerstone of the human resource, learning, and organizational development fields: training and HR solutions do not take place in a vacuum but must be tied to an organization's business goals. This means partnering with clients to identify what specific kinds of solutions will help them achieve these goals. Performance consulting is a strategic process that produces measurable business results by maximizing performance of people and organizations.
This 20th anniversary edition features four new chapters as well as new examples and has been updated throughout. Much of the new material focuses on measuring the results of performance consulting-there is extensive treatment of two-sided accountability, data collection, development of precise objectives, measurement of success, and sustainable improvement. And this remains a profoundly practical book, filled with tips and techniques, as well as downloadable tools, checklists, and graphics at the end of every chapter.
Build real trust in the remote workplace by mastering proven strategies for leading employees who work from home, the corner coffee shop, or the downtown office.
The shift to remote work has fundamentally changed how we build and maintain trust in organizations. Drawing on extensive research and experience, trusted leadership expert David Horsager and communication scholar Dr. Peggy Kendall present the seven essential strategies that create strong virtual and hybrid workplace relationships.
Readers will learn to do the following:
• Amplify communication
• Clarify direction
• Build predictability
• Redefine accountability
• Create connections
• Equip their people
• Leverage in-person experiences
Trust at a Distance addresses common remote-work challenges, such as unclear communication, lack of information, and weakened relationships. This guide is perfect for leaders navigating hybrid and remote teams. By the time readers are finished reading, they will be inspired and confident that trust really can be built at a distance!
The shift to remote work has fundamentally changed how we build and maintain trust in organizations. Drawing on extensive research and experience, trusted leadership expert David Horsager and communication scholar Dr. Peggy Kendall present the seven essential strategies that create strong virtual and hybrid workplace relationships.
Readers will learn to do the following:
• Amplify communication
• Clarify direction
• Build predictability
• Redefine accountability
• Create connections
• Equip their people
• Leverage in-person experiences
Trust at a Distance addresses common remote-work challenges, such as unclear communication, lack of information, and weakened relationships. This guide is perfect for leaders navigating hybrid and remote teams. By the time readers are finished reading, they will be inspired and confident that trust really can be built at a distance!
In this inspiring and practical guide for achieving better decision-making and management, Linda Tarr-Whelan shows how having women account for at least 30% of representation at decision-making tables marks the tipping point for positive organizational and societal change, and she offers readers concrete tools and resources for reaching that target.
Female partnerships are deeply rewarding and a powerful way for women to advance in a world still suffering from gender bias. So why don't women work together more often? Polk and Chotas address the myths and fears that keep women from partnering and offer expert advice on how to make female partnerships thrive.
Two distinguished scholars offer eight steps to help organizations discover and embrace an authentic higher purpose-something that will dramatically improve every aspect of any enterprise, including the bottom line.
Managers are taught that employees are self-interested and work resistant, so they create systems of control to combat these expectations. The result? These gloomy assumptions become self-fulfilling prophecies, workforces tend to underperform and resist control, and managers undermine their own effectiveness in a vicious cycle.
But when an authentic higher purpose permeates business strategy and decision-making, the cycle is broken. Employers and employees fully engage, become proactive contributors to purpose, and exceed expectations. Long-term economic benefits follow.
Robert E. Quinn and Anjan J. Thakor offer a new logic that builds on the assumptions of economics and opens a new path to clearly identifying an organization's higher purpose and integrating it with the organization's strategy. They offer a practical and counterintuitive eight-step approach to articulating higher purpose and show how to weave it into the fabric of the organization.
Managers are taught that employees are self-interested and work resistant, so they create systems of control to combat these expectations. The result? These gloomy assumptions become self-fulfilling prophecies, workforces tend to underperform and resist control, and managers undermine their own effectiveness in a vicious cycle.
But when an authentic higher purpose permeates business strategy and decision-making, the cycle is broken. Employers and employees fully engage, become proactive contributors to purpose, and exceed expectations. Long-term economic benefits follow.
Robert E. Quinn and Anjan J. Thakor offer a new logic that builds on the assumptions of economics and opens a new path to clearly identifying an organization's higher purpose and integrating it with the organization's strategy. They offer a practical and counterintuitive eight-step approach to articulating higher purpose and show how to weave it into the fabric of the organization.
The international bestseller that's transformed more than half a million lives returns with new tools for thriving in the digital age through the power of better questions.
Discover how the proven Choice Map framework and Question Thinking methodology drive breakthrough results in business leadership, workplace culture transformation, and team performance across all organizational levels.
In this updated fifth edition, Dr. Marilee Adams shares powerful Question Thinking tools that help shift from a limiting Judger mindset to an expansive Learner perspective.
Through an engaging business fable following manager Ben Knight’s workplace transformation journey, readers learn to recognize when they’re trapped in the Judger Pit of blame, stress, and limitation—and how to escape using the revolutionary Choice Map visual framework. This proven decision-making tool illustrates exactly how different questions lead to dramatically different leadership outcomes and workplace results.
This expanded edition includes the following new material:
Discover how the proven Choice Map framework and Question Thinking methodology drive breakthrough results in business leadership, workplace culture transformation, and team performance across all organizational levels.
In this updated fifth edition, Dr. Marilee Adams shares powerful Question Thinking tools that help shift from a limiting Judger mindset to an expansive Learner perspective.
Through an engaging business fable following manager Ben Knight’s workplace transformation journey, readers learn to recognize when they’re trapped in the Judger Pit of blame, stress, and limitation—and how to escape using the revolutionary Choice Map visual framework. This proven decision-making tool illustrates exactly how different questions lead to dramatically different leadership outcomes and workplace results.
This expanded edition includes the following new material:
- A new chapter on how to use AI with Question Thinking ethically and for the common good
- All new practical tools based on the latest emotional intelligence research
- Fresh insights for applying these principles in a technology-driven world
In this fable of organizational transformation, bestselling authors of The Serving Leader John Stahl-Wert and Ken Jennings providzqe a clear and actionable model for addressing one of the most pressing challenges every leader faces: how to move employees from compliance to engagement.
In this inspiring and practical guide for achieving better decision-making and management, Linda Tarr-Whelan shows how having women account for at least 30% of representation at decision-making tables marks the tipping point for positive organizational and societal change, and she offers readers concrete tools and resources for reaching that target.