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Former Procter & Gamble Vice President for IT and Shared Services, Tony Saldanha gives you the keys to a successful digital transformation: a proven five-stage model and a disciplined process for executing it.
Digital transformation is more important than ever now that we're in the Fourth Industrial Revolution, where the lines between the physical, digital, and biological worlds are becoming ever more blurred. But fully 70 percent of digital transformations fail.
Why? Tony Saldanha, a globally awarded industry thought-leader who led operations around the world and major digital changes at Procter & Gamble, discovered it's not due to innovation or technological problems. Rather, the devil is in the details: a lack of clear goals and a disciplined process for achieving them. In this book, Saldanha lays out a five-stage process for moving from digitally automating processes here and there to making digital technology the very backbone of your company. For each of these five stages, Saldanha describes two associated disciplines vital to the success of that stage and a checklist of questions to keep you on track.
You want to disrupt before you are disrupted—be the next Netflix, not the next Blockbuster. Using dozens of case studies and his own considerable experience, Saldanha shows how digital transformation can be made routinely successful, and instead of representing an existential threat, it will become the opportunity of a lifetime.
Digital transformation is more important than ever now that we're in the Fourth Industrial Revolution, where the lines between the physical, digital, and biological worlds are becoming ever more blurred. But fully 70 percent of digital transformations fail.
Why? Tony Saldanha, a globally awarded industry thought-leader who led operations around the world and major digital changes at Procter & Gamble, discovered it's not due to innovation or technological problems. Rather, the devil is in the details: a lack of clear goals and a disciplined process for achieving them. In this book, Saldanha lays out a five-stage process for moving from digitally automating processes here and there to making digital technology the very backbone of your company. For each of these five stages, Saldanha describes two associated disciplines vital to the success of that stage and a checklist of questions to keep you on track.
You want to disrupt before you are disrupted—be the next Netflix, not the next Blockbuster. Using dozens of case studies and his own considerable experience, Saldanha shows how digital transformation can be made routinely successful, and instead of representing an existential threat, it will become the opportunity of a lifetime.
We are collectively creating results nobody wants, and most change efforts address the symptoms rather than the source.
Presencing offers a different approach—one that bridges inner development with outer systems change through 7 concrete practices built for this moment.
From Otto Scharmer, MIT senior lecturer and creator of Theory U, and Katrin Kaufer, MIT researcher, cofounder of the Presencing Institute, and author of Just Money (MIT Press), this field guide draws on more than twenty years of global work with the Theory U framework, now used by thousands of organizations across climate, finance, education, and social innovation.
Inside this book:
Readers new to Theory U will find a self-contained entry point, and those already familiar will find significant new depth and updated methods.
Presencing offers a different approach—one that bridges inner development with outer systems change through 7 concrete practices built for this moment.
From Otto Scharmer, MIT senior lecturer and creator of Theory U, and Katrin Kaufer, MIT researcher, cofounder of the Presencing Institute, and author of Just Money (MIT Press), this field guide draws on more than twenty years of global work with the Theory U framework, now used by thousands of organizations across climate, finance, education, and social innovation.
Inside this book:
- The Wheel of Deep Change — a framework mapping 7 societal sectors and specific leverage points where transformation takes hold
- Social Fields theory — a deeper layer of systems thinking that accounts for the quality of consciousness from which collective action emerges
- Seven step-by-step practices covering generative listening, dialogue, co-sensing, presencing, co-imagining, co-creating, and ecosystem governance
- Real-world stories of “islands of coherence”—communities already demonstrating regenerative ways of working together across the globe
- Reflection questions and dialogue prompts for individual readers, leadership teams, and classroom or workshop settings
Readers new to Theory U will find a self-contained entry point, and those already familiar will find significant new depth and updated methods.
Since World War II, US presidents of both parties have relied on an economic hit man strategy.
They have used the four pillars of that strategy (fear, debt, anxiety over insufficiency, and divide and conquer) to control other nations and enrich a growing oligarchy.
In the groundbreaking Confessions of an Economic Hit Man trilogy, John Perkins exposed the complex, expansive, and clandestine global network that serves the interests of powerful corporate, financial, and political entities. In The Art of the Steal, he reveals its most dangerous evolution.
Donald Trump represents a historic shift. He is the first US president to turn the economic hit man strategy into a personal brand and governing style. He has ascended the four pillars, brought the playbook home, and reversed the march toward the American ideal of liberty, equality, justice, democracy, opportunity, and an individualism that supports family and community. At the same time, he has forced what was hidden into the open.
This book explains
Both warning and blueprint, it offers a pathway to renewing the American ideal—and using it to model a new global ideal.
They have used the four pillars of that strategy (fear, debt, anxiety over insufficiency, and divide and conquer) to control other nations and enrich a growing oligarchy.
In the groundbreaking Confessions of an Economic Hit Man trilogy, John Perkins exposed the complex, expansive, and clandestine global network that serves the interests of powerful corporate, financial, and political entities. In The Art of the Steal, he reveals its most dangerous evolution.
Donald Trump represents a historic shift. He is the first US president to turn the economic hit man strategy into a personal brand and governing style. He has ascended the four pillars, brought the playbook home, and reversed the march toward the American ideal of liberty, equality, justice, democracy, opportunity, and an individualism that supports family and community. At the same time, he has forced what was hidden into the open.
This book explains
- how this happened,
- why it matters, and
- what each of us can do to turn things around.
Both warning and blueprint, it offers a pathway to renewing the American ideal—and using it to model a new global ideal.
Money problems can threaten the relationships a family values most. This practical guide shows families how they can protect their love and their money by building trust.
A secret credit card. An unpaid family loan. Unequal support for siblings. An aging parent who needs help managing money. An inheritance that feels unfair. Each situation raises questions about honesty, care, responsibility, and whether family members can rely on one another.
Most families enter these conversations without shared language or a clear process. Important issues go unspoken, assumptions turn into resentment, and a financial disagreement can cause lasting damage.
In this book, trust expert Charles Feltman, whose Thin Book of Trust has sold nearly 100,000 copies, and family dynamics advisor Emily Bouchard give families a practical framework for handling money while strengthening their relationships. Drawing on fifty years of combined experience, they show how 4 essential components of trust—care, sincerity, reliability, and competence—shape nearly every financial decision a family makes.
You’ll learn how to
Real family stories demonstrate how the framework applies to everyday spending, financial infidelity, caregiving, blended families, addiction, inheritance, estate planning, and the transfer of wealth across generations. The included discussion guide on trust in action provides questions and activities families can use to begin important conversations.
Short, practical, and immediately useful, this book helps families address financial issues before resentment takes hold and begin repairing relationships when damage has already been done.
Make money decisions that support your family’s well-being while strengthening the trust that holds your relationships together.
A secret credit card. An unpaid family loan. Unequal support for siblings. An aging parent who needs help managing money. An inheritance that feels unfair. Each situation raises questions about honesty, care, responsibility, and whether family members can rely on one another.
Most families enter these conversations without shared language or a clear process. Important issues go unspoken, assumptions turn into resentment, and a financial disagreement can cause lasting damage.
In this book, trust expert Charles Feltman, whose Thin Book of Trust has sold nearly 100,000 copies, and family dynamics advisor Emily Bouchard give families a practical framework for handling money while strengthening their relationships. Drawing on fifty years of combined experience, they show how 4 essential components of trust—care, sincerity, reliability, and competence—shape nearly every financial decision a family makes.
You’ll learn how to
- uncover the family stories and values that influence your behavior with money;
- talk openly about finances with partners, children, siblings, and aging parents;
- make fair decisions when family members have different needs or abilities;
- create clear agreements that prevent misunderstandings and broken promises; and
- repair trust after financial secrecy, betrayal, or conflict.
Real family stories demonstrate how the framework applies to everyday spending, financial infidelity, caregiving, blended families, addiction, inheritance, estate planning, and the transfer of wealth across generations. The included discussion guide on trust in action provides questions and activities families can use to begin important conversations.
Short, practical, and immediately useful, this book helps families address financial issues before resentment takes hold and begin repairing relationships when damage has already been done.
Make money decisions that support your family’s well-being while strengthening the trust that holds your relationships together.
Navigate your toughest challenges with timeless wisdom and practical guidance for persevering through life's struggles—now updated with new insights for facing today's unprecedented pressures.
When you feel overwhelmed, exhausted, or ready to give up—you need practical wisdom that addresses what you're actually experiencing, not hollow motivational slogans. This beautifully illustrated second edition of Margaret Wheatley's bestselling guide gives you practical tools to persevere through challenges at work, at home, in your community, and within yourself—with a new introduction for using this book individually or in groups.
Through concise, compassionate essays, Wheatley addresses the moments when you feel lost, betrayed, or exhausted—and helps you recognize the rewarding times when you've made a small difference. She names the behaviors and dynamics—fearlessness, guilt, joy, jealousy—that either support or impede your efforts, putting each in a broader human and timeless perspective. The self-contained essays let you thumb through and find what speaks to you right now.
Complemented by poems and quotations from traditions and cultures throughout history, this book grounds you spiritually while providing practical perspective. As the Hopi elders remind us: “We are the ones we have been waiting for.”
When you feel overwhelmed, exhausted, or ready to give up—you need practical wisdom that addresses what you're actually experiencing, not hollow motivational slogans. This beautifully illustrated second edition of Margaret Wheatley's bestselling guide gives you practical tools to persevere through challenges at work, at home, in your community, and within yourself—with a new introduction for using this book individually or in groups.
Through concise, compassionate essays, Wheatley addresses the moments when you feel lost, betrayed, or exhausted—and helps you recognize the rewarding times when you've made a small difference. She names the behaviors and dynamics—fearlessness, guilt, joy, jealousy—that either support or impede your efforts, putting each in a broader human and timeless perspective. The self-contained essays let you thumb through and find what speaks to you right now.
Complemented by poems and quotations from traditions and cultures throughout history, this book grounds you spiritually while providing practical perspective. As the Hopi elders remind us: “We are the ones we have been waiting for.”
The extractive economy is failing. The regenerative economy is being built. This is the definitive field manual for entrepreneurs, investors, and changemakers ready to stop tinkering with a broken system—and start building what replaces it.
When Laurie Lane-Zucker coined the term impact entrepreneur in 2011, he named an emerging movement. Fifteen years later, that movement has reached a breakthrough. The Impact Entrepreneur Breakthrough maps how to join it.
Part manifesto and part operating manual, this book shows how enterprises, ownership, capital, markets, security, and culture must transform together—and provides practical tools to begin immediately. Drawing on three decades at the forefront of impact investing and regenerative economics, Lane-Zucker introduces powerful new frameworks, including the Five Pillars of Real Security, the Prevention Dividend, and Defense as a Service—reimagining protection as shared resilience rather than fortified isolation.
You'll learn to
Each chapter moves from analysis to action, with real-world applications from practitioners already building the Impact Economy. The breakthrough is happening now. The question is whether you'll participate.
When Laurie Lane-Zucker coined the term impact entrepreneur in 2011, he named an emerging movement. Fifteen years later, that movement has reached a breakthrough. The Impact Entrepreneur Breakthrough maps how to join it.
Part manifesto and part operating manual, this book shows how enterprises, ownership, capital, markets, security, and culture must transform together—and provides practical tools to begin immediately. Drawing on three decades at the forefront of impact investing and regenerative economics, Lane-Zucker introduces powerful new frameworks, including the Five Pillars of Real Security, the Prevention Dividend, and Defense as a Service—reimagining protection as shared resilience rather than fortified isolation.
You'll learn to
- design enterprises that heal communities and ecosystems;
- structure ownership so mission survives growth and succession;
- deploy capital for long-term resilience;
- rethink risk through prevention and collaboration; and
- translate regenerative values into concrete strategies and decisions.
Each chapter moves from analysis to action, with real-world applications from practitioners already building the Impact Economy. The breakthrough is happening now. The question is whether you'll participate.
Can't afford housing or healthcare? One 1886 Supreme Court fraud gave corporations constitutional rights over you—discover how billionaire oligarchs stole your future and the constitutional amendment to take it back.
You work harder than your parents did, yet you can’t afford a home. Billionaires are richer than ever. You know the system is rigged—but no one’s told you how it happened or who rigged it.
Here’s what they don’t teach in law school: In 1886, the Supreme Court never ruled that corporations have constitutional rights. That “precedent” came from a single fraudulent sentence inserted by a court reporter working with a corrupt justice. One headnote. One lie. The greatest legal heist in American history.
That fraud did the following and more:
That’s why your paycheck doesn’t stretch. That’s why corporations have more rights than you do. That’s why democracy is eroding. For 140 years, they’ve distracted Americans by blaming immigrants, “welfare queens,” and each other—while billionaires rewrote the rules. Now people are pushing back: passing local ordinances, organizing for a constitutional amendment, and reclaiming power for We the People.
The rebellion has begun. Stop blaming your neighbors. Start demanding accountability. Learn how the system was stolen—and how to take it back.
You work harder than your parents did, yet you can’t afford a home. Billionaires are richer than ever. You know the system is rigged—but no one’s told you how it happened or who rigged it.
Here’s what they don’t teach in law school: In 1886, the Supreme Court never ruled that corporations have constitutional rights. That “precedent” came from a single fraudulent sentence inserted by a court reporter working with a corrupt justice. One headnote. One lie. The greatest legal heist in American history.
That fraud did the following and more:
- Crushed unions and shipped jobs overseas
- Slashed taxes for the wealthy and gave corporations the power to buy elections
- Transferred trillions from working families to billionaire oligarchs
That’s why your paycheck doesn’t stretch. That’s why corporations have more rights than you do. That’s why democracy is eroding. For 140 years, they’ve distracted Americans by blaming immigrants, “welfare queens,” and each other—while billionaires rewrote the rules. Now people are pushing back: passing local ordinances, organizing for a constitutional amendment, and reclaiming power for We the People.
The rebellion has begun. Stop blaming your neighbors. Start demanding accountability. Learn how the system was stolen—and how to take it back.
This book, the first to treat workplace culture like a garden instead of a construction project, offers a proven framework that transforms toxic environments into thriving ecosystems where all talent flourishes.
Organizations fail when they treat culture like a construction project. They thrive when they treat it like a garden, cultivating conditions for growth rather than engineering behavior through rigid blueprints.
Award-winning consultant Abi Adamson introduces the SERN™ framework (Soil, Exposure, Roots, Nutrients) to guide sustainable cultural transformation. Drawing from her experience working with international clients, including Spotify, Sony Music, and Match Group, Abi shows how to do the following:
Unlike traditional culture initiatives, focused on compliance and conformity, this framework reveals why expensive transformation efforts keep failing and how to spot “nutrient vampires” draining your best people.
For C-suite leaders, executives, people managers, and anyone who has ever felt invisible at work, this guide offers a sustainable alternative: treating culture as a living ecosystem requiring ongoing cultivation, not a one-time fix.
Because as Abi says, “We bloom together or we wilt alone.”™
Organizations fail when they treat culture like a construction project. They thrive when they treat it like a garden, cultivating conditions for growth rather than engineering behavior through rigid blueprints.
Award-winning consultant Abi Adamson introduces the SERN™ framework (Soil, Exposure, Roots, Nutrients) to guide sustainable cultural transformation. Drawing from her experience working with international clients, including Spotify, Sony Music, and Match Group, Abi shows how to do the following:
- Identify and detoxify the soil poisoning organizational foundations
- Expose who's hoarding the light while others wither in shadows
- Strengthen the root networks where real culture actually lives
- Distribute the nutrients people actually need to thrive (hint: it's not pizza Fridays)
Unlike traditional culture initiatives, focused on compliance and conformity, this framework reveals why expensive transformation efforts keep failing and how to spot “nutrient vampires” draining your best people.
For C-suite leaders, executives, people managers, and anyone who has ever felt invisible at work, this guide offers a sustainable alternative: treating culture as a living ecosystem requiring ongoing cultivation, not a one-time fix.
Because as Abi says, “We bloom together or we wilt alone.”™
What if better questions could change everything?
The questions you ask yourself shape every decision, relationship, and result. This international bestseller—over 500,000 copies sold—gives leaders, coaches, and professionals a proven system called Question Thinking to shift from reactive, stuck thinking to curiosity, clarity, and breakthrough outcomes.
Through an engaging business fable, Dr. Marilee Adams shows exactly how—and why—it works.
The landmark fifth edition includes the following:
Used by Fortune 500 leaders, executive coaches, educators, and therapists worldwide.
With a foreword by #1 New York Times bestselling author and world's #1 executive coach, Marshall Goldsmith.
The questions you ask yourself shape every decision, relationship, and result. This international bestseller—over 500,000 copies sold—gives leaders, coaches, and professionals a proven system called Question Thinking to shift from reactive, stuck thinking to curiosity, clarity, and breakthrough outcomes.
Through an engaging business fable, Dr. Marilee Adams shows exactly how—and why—it works.
The landmark fifth edition includes the following:
- 14 Question Thinking tools, including 2 brand-new tools built from reader feedback
- The Choice Map, a visual framework for recognizing where your thinking is headed
- Q-Storming, a collaborative approach that generates better questions, not just answers
- New chapter on thriving through AI and technological change
- Step-by-step practices for leadership, coaching, team development, and personal growth
Used by Fortune 500 leaders, executive coaches, educators, and therapists worldwide.
With a foreword by #1 New York Times bestselling author and world's #1 executive coach, Marshall Goldsmith.
For coaches who want to transform lives, this updated bestselling guide reveals how reflective inquiry, paired with the coach's emotional and mental state, creates breakthrough moments that AI cannot replicate.
Masterful coaching is simpler than you think. When you apply the five essential practices outlined in the book, along with the three mental habits that create the co-regulation needed to open your client's mind to be coached deeply, you will experience more breakthrough moments that expand perceptions and choices.
Drawing from recent research in neuroscience and psychology and decades of coaching experience, this second edition provides new and more developed techniques for transformational conversations. There is 33 percent new content, with updates on nearly every page, including fresh research and methods for coaching at the identity level, new coaching examples and case studies, guidance on differentiating human coaching from AI, and the pathway to creating collective wisdom beyond what clients imagined.
The worldwide acclaim for the first edition of Coach the Person, Not the Problem demonstrates the cross-cultural application of these concepts. Coaches and leaders around the world continue to share gratitude for how the book deepens awareness-based coaching and impact. Reading the chapters, examples, and exercises, you will more adeptly become your clients’ trusted thinking partner, helping them achieve desired outcomes, make critical choices, and improve business results.
Masterful coaching is simpler than you think. When you apply the five essential practices outlined in the book, along with the three mental habits that create the co-regulation needed to open your client's mind to be coached deeply, you will experience more breakthrough moments that expand perceptions and choices.
Drawing from recent research in neuroscience and psychology and decades of coaching experience, this second edition provides new and more developed techniques for transformational conversations. There is 33 percent new content, with updates on nearly every page, including fresh research and methods for coaching at the identity level, new coaching examples and case studies, guidance on differentiating human coaching from AI, and the pathway to creating collective wisdom beyond what clients imagined.
The worldwide acclaim for the first edition of Coach the Person, Not the Problem demonstrates the cross-cultural application of these concepts. Coaches and leaders around the world continue to share gratitude for how the book deepens awareness-based coaching and impact. Reading the chapters, examples, and exercises, you will more adeptly become your clients’ trusted thinking partner, helping them achieve desired outcomes, make critical choices, and improve business results.
In a world where 82 percent of managers struggle to lead effectively, this international bestseller reveals the one secret that separates great leaders from the rest.
“What do I need to do to be a great leader?” Every person in authority wonders this question sooner or later. Ken Blanchard, whose books have sold over 25 million copies, and Mark Miller, who rose from line worker to Chick-fil-A vice president, uncover the secret great leaders already know in this international bestseller.
Using a classic business fable, newly promoted executive Debbie Brewster asks her mentor the crucial question: “What is the secret of great leaders?” His reply-“Great leaders serve”-confuses her, but he reveals five fundamental ways leaders succeed through service. Debbie discovers why great leaders focus on the future, how teams determine success or failure, what three arenas need continuous improvement, why leadership success has two essential components, and how to strengthen-or destroy-credibility.
This fourth edition includes the proven SERVE model plus breakthrough content on leadership's most critical element-a leader's heart. Discover these new features:
• Revised chapters
• New chapter with five HEART habits that form the foundation for great leadership
• Comprehensive facilitator's guide for groups and teams
• Expanded resources for teams and organizations
Translated into twenty-nine languages with over 700,000 copies sold, The Secret delivers proven wisdom in an unforgettable story that anyone can understand and apply immediately.
“What do I need to do to be a great leader?” Every person in authority wonders this question sooner or later. Ken Blanchard, whose books have sold over 25 million copies, and Mark Miller, who rose from line worker to Chick-fil-A vice president, uncover the secret great leaders already know in this international bestseller.
Using a classic business fable, newly promoted executive Debbie Brewster asks her mentor the crucial question: “What is the secret of great leaders?” His reply-“Great leaders serve”-confuses her, but he reveals five fundamental ways leaders succeed through service. Debbie discovers why great leaders focus on the future, how teams determine success or failure, what three arenas need continuous improvement, why leadership success has two essential components, and how to strengthen-or destroy-credibility.
This fourth edition includes the proven SERVE model plus breakthrough content on leadership's most critical element-a leader's heart. Discover these new features:
• Revised chapters
• New chapter with five HEART habits that form the foundation for great leadership
• Comprehensive facilitator's guide for groups and teams
• Expanded resources for teams and organizations
Translated into twenty-nine languages with over 700,000 copies sold, The Secret delivers proven wisdom in an unforgettable story that anyone can understand and apply immediately.
Master creative thinking in the AI age with practical tools that blend imagination and discipline for better innovation in this updated, award-winning business bestseller.
Now updated with 20 percent new content, this Porchlight Business Book of the Year returns with all-new case studies and a groundbreaking chapter on creative partnerships with AI and emerging technologies. Natalie Nixon demonstrates that humans are hardwired for creativity—a competency anyone can develop by balancing wonder (awe, audacity, and curiosity) with rigor (discipline, skill-building, and attention to detail).
Drawing on interviews with professionals across diverse industries—from farming to medicine to technology—Nixon reveals how inquiry, improvisation, and intuition enhance creative capacity in every kind of work. This second edition features fresh success stories from resourceful businesses that have mastered the delicate dance between human imagination and artificial intelligence in a rapidly changing world.
Combining practical creativity tools with illuminating stories of innovative people and organizations, this book serves as a provocation, an inspiration, and an invitation to unleash the innate creativity within each of us. Nixon offers a dynamic approach to adaptation and innovation that allows the freedom to access our full human potential—even as technology continues to reshape how we work. This essential guide helps anyone cultivate the creative thinking needed to thrive in today's complex business landscape.
Now updated with 20 percent new content, this Porchlight Business Book of the Year returns with all-new case studies and a groundbreaking chapter on creative partnerships with AI and emerging technologies. Natalie Nixon demonstrates that humans are hardwired for creativity—a competency anyone can develop by balancing wonder (awe, audacity, and curiosity) with rigor (discipline, skill-building, and attention to detail).
Drawing on interviews with professionals across diverse industries—from farming to medicine to technology—Nixon reveals how inquiry, improvisation, and intuition enhance creative capacity in every kind of work. This second edition features fresh success stories from resourceful businesses that have mastered the delicate dance between human imagination and artificial intelligence in a rapidly changing world.
Combining practical creativity tools with illuminating stories of innovative people and organizations, this book serves as a provocation, an inspiration, and an invitation to unleash the innate creativity within each of us. Nixon offers a dynamic approach to adaptation and innovation that allows the freedom to access our full human potential—even as technology continues to reshape how we work. This essential guide helps anyone cultivate the creative thinking needed to thrive in today's complex business landscape.
The two methods most frequently employed to solve our toughest social problems—either relying on violence and aggression or submitting to endless negotiation and compromise—are fundamentally flawed. This is because the seemingly contradictory drives behind these approaches—power, the desire to achieve one's purpose, and love, the urge to unite with others—are actually complementary. As Dr. Martin Luther King Jr. put it, “Power without love is reckless and abusive, and love without power is sentimental and anemic.” But how do you combine them?
For the last twenty years Adam Kahane of Reos Partners and the University of Oxford has worked around the world on many tough and vital challenges: food security, health care, economic development, judicial reform, peacemaking, climate change. In this extraordinary book he draws on this experience to delve deeply into the dual natures of both power and love, exploring their subtle and intricate interplay. With disarming honesty Kahane relates how, through trial and error, he has learned to balance them and offers practical guidance for how others can learn that balance as well.
For the last twenty years Adam Kahane of Reos Partners and the University of Oxford has worked around the world on many tough and vital challenges: food security, health care, economic development, judicial reform, peacemaking, climate change. In this extraordinary book he draws on this experience to delve deeply into the dual natures of both power and love, exploring their subtle and intricate interplay. With disarming honesty Kahane relates how, through trial and error, he has learned to balance them and offers practical guidance for how others can learn that balance as well.
We have entered an age of disruption. Financial collapse, climate change, resource depletion, and a growing gap between rich and poor are but a few of the signs. Otto Scharmer and Katrin Kaufer ask, why do we collectively create results nobody wants? Meeting the challenges of this century requires updating our economic logic and operating system from an obsolete “ego-system” focused entirely on the well-being of oneself to an eco-system awareness that emphasizes the well-being of the whole. Filled with real-world examples, this thought-provoking guide presents proven practices for building a new economy that is more resilient, intentional, inclusive, and aware.
The essential reference to help federal contractors negotiate and maintain profitable contracts—Now in its third edition!
This is the essential reference to help federal contractors negotiate and maintain profitable contracts—and remain in compliance throughout the life of the contract.
Government contracting rules and regulations have changed significantly over the past six years. This new third edition addresses these changes and more:
New thresholds for certification of cost and pricing data
Revisions in cost accounting standards
Implementation of commercial time-and-material and labor-hour contracts
New, stringent ethics requirements
Impact of stimulus funding
Revised cost principles, including excessive pass-through costs, post-retirement benefits, and travel costs
Redirected audit initiatives based on the GAO review of DCAA
Plus…changed requirements for bidding…pricing…cost accounting…subcontracting…contract modification…all the information you need to be in compliance with the new rules.
No other single book provides as much up-to-date federal procurement cost and pricing information in such a concise - yet comprehensive - format.
This is the essential reference to help federal contractors negotiate and maintain profitable contracts—and remain in compliance throughout the life of the contract.
Government contracting rules and regulations have changed significantly over the past six years. This new third edition addresses these changes and more:
New thresholds for certification of cost and pricing data
Revisions in cost accounting standards
Implementation of commercial time-and-material and labor-hour contracts
New, stringent ethics requirements
Impact of stimulus funding
Revised cost principles, including excessive pass-through costs, post-retirement benefits, and travel costs
Redirected audit initiatives based on the GAO review of DCAA
Plus…changed requirements for bidding…pricing…cost accounting…subcontracting…contract modification…all the information you need to be in compliance with the new rules.
No other single book provides as much up-to-date federal procurement cost and pricing information in such a concise - yet comprehensive - format.
Your Best Prospects Are Referred Prospects!
Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton emphasizes the importance of applying the golden rule in business—putting the relationship with your customer first, rather than just making the sale.
This second edition adds a technique for creating a profile of your ideal customer and explains how to reach the tipping point on online reviews and testimonials so you can expand your business 24/7. Your customers, colleagues, and friends already know every new contact you will ever need to succeed. When you apply Tim Templeton's system, they will naturally refer those potential new customers to you.
Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent, qualified referrals while retaining and maximizing business with existing customers. Tim Templeton emphasizes the importance of applying the golden rule in business—putting the relationship with your customer first, rather than just making the sale.
This second edition adds a technique for creating a profile of your ideal customer and explains how to reach the tipping point on online reviews and testimonials so you can expand your business 24/7. Your customers, colleagues, and friends already know every new contact you will ever need to succeed. When you apply Tim Templeton's system, they will naturally refer those potential new customers to you.
With scenario planning, leaders, executives, and decision makers can develop strategies for multiple futures, making their organizations resilient, agile, and capable of adapting to new circumstances at the speed of change. Here Thomas Chermack addresses the method's complexities and, unlike other books, deals not just with developing different scenarios but also with applying those scenarios and assessing their impact.
This is the most comprehensive guide available to the scenario planning process, offering a thorough discussion of the method's theoretical foundations and detailing a five-phase scenario planning system. Chermack uses a real-world case study to illuminate the entire process—from project preparation to scenario exploration, development, implementation, and project assessment. He provides specific techniques and tools for gathering and analyzing relevant data, structuring and managing projects, and avoiding common pitfalls.
This is the most comprehensive guide available to the scenario planning process, offering a thorough discussion of the method's theoretical foundations and detailing a five-phase scenario planning system. Chermack uses a real-world case study to illuminate the entire process—from project preparation to scenario exploration, development, implementation, and project assessment. He provides specific techniques and tools for gathering and analyzing relevant data, structuring and managing projects, and avoiding common pitfalls.
Most leaders assume they're good communicators. What they're actually doing—most of the time—is telling. And telling, even when well-intentioned, is a subtle power move that shuts people down, withholds critical information, and quietly erodes trust.
Humble Inquiry makes the case for a different approach: asking questions you genuinely don't know the answers to, from a posture of curiosity rather than authority.
What you'll find inside this fully updated third edition:
Best for: managers, leaders, coaches, healthcare professionals, and anyone navigating complex, interdependent teams. This is a mindset shift, not a script.
Foreword by Michael Bungay Stanier. Based on Edgar H. Schein's fifty years of research at MIT. Over 300,000 copies sold.
Humble Inquiry makes the case for a different approach: asking questions you genuinely don't know the answers to, from a posture of curiosity rather than authority.
What you'll find inside this fully updated third edition:
- The ORJI cycle—why conversations go wrong in a split second, and how to interrupt the pattern
- A levels-of-relationship model to diagnose where your team is—and how to move toward real openness and trust
- Why hierarchy and “tell” culture actively undermine psychological safety—and what to do about it
- A new chapter on humble inquiry in remote and hybrid work (spoiler: it works—and may work better)
- Reader exercises, twelve mini case studies, and a discussion guide for teams
Best for: managers, leaders, coaches, healthcare professionals, and anyone navigating complex, interdependent teams. This is a mindset shift, not a script.
Foreword by Michael Bungay Stanier. Based on Edgar H. Schein's fifty years of research at MIT. Over 300,000 copies sold.