Employee Engagement

For coaches who want to transform lives, this updated bestselling guide reveals how reflective inquiry, paired with the coach's emotional and mental state, creates breakthrough moments that AI cannot replicate.

Masterful coaching is simpler than you think. When you apply the five essential practices outlined in the book, along with the three mental habits that create the co-regulation needed to open your client's mind to be coached deeply, you will experience more breakthrough moments that expand perceptions and choices.

Drawing from recent research in neuroscience and psychology and decades of coaching experience, this second edition provides new and more developed techniques for transformational conversations. There is 33 percent new content, with updates on nearly every page, including fresh research and methods for coaching at the identity level, new coaching examples and case studies, guidance on differentiating human coaching from AI, and the pathway to creating collective wisdom beyond what clients imagined.

The worldwide acclaim for the first edition of Coach the Person, Not the Problem demonstrates the cross-cultural application of these concepts. Coaches and leaders around the world continue to share gratitude for how the book deepens awareness-based coaching and impact. Reading the chapters, examples, and exercises, you will more adeptly become your clients’ trusted thinking partner, helping them achieve desired outcomes, make critical choices, and improve business results.

This updated bestseller shows leaders how to transform fragmentation into authentic community with new workplace applications and proven strategies for today’s divided world.

With increasing violence, widening ideological divides, and growing economic inequality, a deeper sense of community is desperately needed. Yet typical ways of engaging people civically and organizationally remain unchanged. In Community, Peter Block explores how authentic community can emerge from fragmentation and offers practical steps to foster transformation.

This updated third edition draws on decades of implementing Block’s ideas and includes the following:

• New stories and examples demonstrating community building as a more powerful approach to social problems than traditional policies and programs
• Expanded resources and a discussion guide designed for classroom and training program use
• A new closing chapter covering broader implications of the book’s ideas for organizational transformation
• Fresh content exploring the creative economy’s relationship to belonging and social capital’s role in authentic engagement
• Updated examples showing how community principles apply to today’s workplace and virtual world challenges

From neighborhood councils transforming local engagement to organizations shifting from competitive to cooperative cultures, Block demonstrates how simple positive change can be once we decide it’s essential. Whether readers are community leaders, organizational consultants, or concerned citizens, this book provides the framework and tools to move from fragmentation to connection, from isolation to belonging.

A proven 7-principle framework for building communities where people genuinely belong, used by leaders at Google, Airbnb, the US Army, and beyond.

Now in a fully updated second edition with 25 percent new content, this Nautilus Award–winning guide gives leaders a practical and historically grounded system for creating communities that last, whether they're in person, virtual, or somewhere in between.

Drawing on three thousand years of human tradition and the author's own work across tech, nonprofit, government, and religious organizations, The Art of Community maps the 7 structural principles every thriving community shares:

• Boundary — who belongs and what that means
• Initiation — how new members are welcomed and integrated
• Rituals — the repeated practices that build shared meaning
• Temple — physical or virtual spaces that anchor community identity
• Stories — how shared narratives reinforce values
• Symbols — the objects and images that signal belonging
• Inner Rings — how members grow and deepen their participation over time

This edition includes a brand-new chapter on virtual community building, making it as relevant for remote teams and online groups as for in-person organizations.

Ideal for managers, community builders, HR leaders, pastors, and nonprofit directors who want to move beyond surface-level engagement and create a culture where people genuinely support one another.

This sixth edition of the number one bestselling employee retention book in the world (over 800,000 copies sold) puts a new emphasis on diversity and inclusion but keeps the same appealing format: twenty-six simple strategies from A to Z.


Retention and engagement are perennial concerns for every business in any economy. For two decades, this Wall Street Journal bestseller has offered twenty-six simple strategies-from A to Z-that managers can use to address their employees' real concerns and keep them engaged.

The revised and updated sixth edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how a manager might take that into consideration when a treasured employee asks for extended leave to care for a grandparent. A new section called Conversation Starters offers discussion questions and ideas for how to spark more conversation around the topics in the book.

This new edition will ensure that Love 'Em or Lose 'Em will continue to help managers all over the world create a supportive workplace culture so they can fight burnout and keep the people they can least afford to lose.

Most leaders assume they're good communicators. What they're actually doing—most of the time—is telling. And telling, even when well-intentioned, is a subtle power move that shuts people down, withholds critical information, and quietly erodes trust.

Humble Inquiry makes the case for a different approach: asking questions you genuinely don't know the answers to, from a posture of curiosity rather than authority.

What you'll find inside this fully updated third edition:

• The ORJI cycle—why conversations go wrong in a split second, and how to interrupt the pattern
• A levels-of-relationship model to diagnose where your team is—and how to move toward real openness and trust
• Why hierarchy and “tell” culture actively undermine psychological safety—and what to do about it
• A new chapter on humble inquiry in remote and hybrid work (spoiler: it works—and may work better)
• Reader exercises, twelve mini case studies, and a discussion guide for teams

Best for: managers, leaders, coaches, healthcare professionals, and anyone navigating complex, interdependent teams. This is a mindset shift, not a script.

Foreword by Michael Bungay Stanier. Based on Edgar H. Schein's fifty years of research at MIT. Over 300,000 copies sold.

Take ownership of your work and unleash the power of agency in your organization!

To help give employees the power, influence, and voice necessary to truly excel in their workplace, organizational development experts Miller and Katz reveal the importance of agency and offer practical advice on how to achieve it.

With more knowledge workers entering the workplace, many are being stifled by traditional employee-manager relationships that hamper their ability to fully contribute and feel engaged at work. And in a constantly changing and competitive world of work, organizations must evolve to keep up with worker satisfaction or else face a decrease in performance and loss in talent.

The solution? Enabling your employees to exercise their individual agency in the workplace. Through an actionable roadmap that highlights common pitfalls and practical steps necessary for establishing a culture of greater agency, this book will provide individuals, teams, managers, and leaders with concrete ways to clarify their current level of agency and identifies specific actions they can take to exercise greater agency.

An Instant New York Times Bestseller
Winner, 2025 Good Business Book Awards (Business – Management)
Finalist, 2025 IAN Book Awards (Business/Leadership/Management)

What if the most powerful growth strategy in business today isn’t AI or cost-cutting—but your people?

In an era defined by talent shortages, employee disengagement, DEI backlash, and pressure for measurable ROI, this groundbreaking leadership book delivers a bold answer: share power to unlock performance.

Based on research from more than 1,200 companies—including Walmart, Google, and JPMorgan Chase—this data-driven business book reveals how employee empowerment, inclusive leadership, and human capital strategy drive profitability, retention, and long-term growth. For the first time, the research quantifies the financial impact of investing in people.

Jackson offers 9 proven strategies:

• Centering employee voice
• Building mutualistic, high-trust workplaces
• Advancing intersectional inclusion
• Reimagining employee benefits
• Activating frontline leaders
• Hiring STARs (Skilled Through Alternative Routes)
• Developing deep talent benches
• Using human capital reporting as competitive strategy
• Practicing distributed leadership

For CEOs, CHROs, HR leaders, and managers, this practical guide shows how equity and profits rise together—proving that people-first leadership is a competitive advantage.

Carrots and sticks are costing you your best people. Here's the leadership science that actually works.

Most leaders aren't bad at motivating people—they're just using a model that neuroscience has already disproven. Built on decades of research and field-tested with organizations including Microsoft, NASA, CVS, and Mattel, this book replaces outdated reward-and-punishment thinking with a practical, proven process called “optimal motivation.”

What you'll find inside:

• A clear explanation of why external rewards produce short-term compliance but kill long-term engagement
• The three core psychological needs—autonomy, relatedness, and competence—that drive meaningful and sustainable motivation
• A step-by-step framework leaders can apply immediately in real workplace situations
• Real client examples showing how the process works across industries and team sizes
• Practical language and coaching tools to help your people find genuine purpose in their roles

This book is for managers, HR professionals, and organizational leaders who are tired of chasing engagement scores and want a research-backed alternative that actually sticks. It is not a collection of motivational tactics; it is a fundamental shift in how leaders understand human drive.

If motivation on your team feels forced or fragile, this is where the change starts.

This new edition of the bestselling employee development classic includes advice on engagement and retention in today's more flexible employment environment, a new chapter on remote and hybrid work, and a deeper discussion of career development in your organization.

Study after study confirms that career development is the single most powerful tool managers have for driving retention, engagement, productivity, and results. But most managers feel they just don't have time for it. This book offers a better way: frequent, short conversations with employees about themselves, their goals, and the business that can be integrated seamlessly into the normal course of business.

Beverly Kaye and Julie Winkle Giulioni identify three broad types of conversations that will increase employees' awareness of their strengths, weaknesses, and interests; and point out where their organization and their industry are headed. The authors provide new assessments, worksheets, and a discussion guide to help employees and managers pull all of that together to create forward momentum. The accompanying AI Bookbot enhances this experience by offering real-time guidance, conversation prompts, and personalized insights based on the book's proven methodologies.