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98 Opportunities to Be a 100 Percent Better Government Manager

Government managers face myriad challenges every day. Whether dealing with an ever-shrinking pool of resources or the threat of sequestration and shutdowns, the government manager must work to maximize staff performance to meet mission objectives. 

Now, supervisors, managers, and leaders have some help. In this new book, veteran government leader, trainer, and author Stewart Liff offers practical and proven guidance aimed at helping people at every level of the organization. First-line managers as well as top agency leaders will find Liff's actionable suggestions invaluable in dealing with a broad spectrum of issues, including:

+ People management
+ Performance management
+ Resource management
+ Systems design
+ Organizational politics

Each of the 98 opportunities—and the included strategies, tools, techniques, and tips to help you take advantage of them—is valuable in and of itself. Together they provide a complete guide to managing effectively in the federal workplace.

Do your part to change government—one opportunity at a time!

Two experienced and visionary authors show how institutions and individuals can go beyond conventional and sustainable investing to address complex problems such as income inequality and climate change on a deep, systemic level.

It's time for a new way to think about investing, one that can contend with the complex challenges we face in the 21st century.
 
Investment today has evolved from the basic, conventional approach of the 1950s. Investors have since recognized the importance of sustainable investment and have begun considering environmental and social factors. Yet the complexity of the times forces us to recognize and transition to a third stage of investment practice: system-level investing.

In this paradigm-shifting book, William Burckart and Steve Lydenberg show how system-level investors support and enhance the health and stability of the social, financial, and environmental systems on which they depend for long-term returns. They preserve and strengthen these fundamental systems while still generating competitive or otherwise acceptable performance.

This book is for those investors who believe in that transition. They may be institutions, large or small, concerned about the long-term stability of the environment and society. They may be individual investors who want their children and grandchildren to inherit a just and sustainable world. Whoever they may be, Burckart and Lydenberg show them the what, why, and how of system-level investment in this book: what it means to manage system-level risks and rewards, why it is imperative to do so now, and how to integrate this new way of thinking into their current practice.

The Best Resource on Earned Value Management Just Got Better!
This completely revised and updated guide to earned value (EV) project management is the go-to choice for both corporate and government professionals. A Practical Guide to Earned Value Project Management, Second Edition, first offers a general overview of basic project management best practices and then delves into detailed information on EV metrics and criteria, EV reporting mechanisms, and the 32 criteria of earned value management systems (EVMS) promulgated by the American National Standards Institute and the Electronic Industries Alliance and adopted by the Department of Defense.
This second edition includes new material on:
• EV metrics
• Implementing EVMS
• Government contracts
• Time-based earned schedule metrics
• Critical chain methodologies

Greatness Redefined for the 21st Century

Today's business climate is defined by speed, social technologies, and people's expectations of “values” besides value. As a result, leaders have to create an outstanding culture for all, no matter who they are or what they do for the organization. This groundbreaking book, from the creators of the gold-standard Fortune 100 Best Companies to Work For list, shows how it's done. Through inspiring stories and compelling research, the authors demonstrate that great places to work for all benefit the individuals working there and contribute to a better global society—even as they outperform in the stock market and grow revenue three times faster than less-inclusive rivals. This is a call to lead so that organizations develop every ounce of human potential.

The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.

The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.

This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience-something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic.

Handling complaints doesn't have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business.

Telecommuting-an increasingly common practice of working from home or away from a central office, while staying linked by phone and/or computer-has become a way of life for more than eleven million people in the United States, and the number constantly rises. But most books on the subject focus on its technological or administrative aspects rather than its human ones. What are the pros and cons of telecommuting for the legions of men and women that actually do it on a daily basis? And how can current or would-be telecommuters maximize their performance while minimizing their headaches?
In 101 Tips for Telecommuters, seasoned telecommuter Debra Dinnocenzo shares her practical, easy-to-implement "action tips" for making telecommuting as efficient and productive as possible. Written for full-time, occasional, and aspiring telecommuters, this helpful book covers everything from managing one's own time, balancing telecommuting with family demands, and working effectively with others from afar to networking the "virtual" way, getting a grip on technological overkill and even resisting the ever-beckoning refrigerator when working at home!
Dinnocenzo offers useful advice on special self-management factors to consider when telecommuting; how to keep in touch with all the people-coworkers, managers, support personnel, customers, and others-who make up your telecommuting world; and even how to nurture crucial ties with suppliers, vendors, and service providers.
In the new age of professional mobility, 101 Tips for Telecommuters is the perfect guide for the millions of Americans who want to succeed in this exciting and challenging new way of work.