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Bestselling author Lynda Gratton-a world-renowned authority on business strategy-takes an extensive look at Hot Spots-places and times where cooperation flourishes, resulting in productivity and excitement. Now, these previously unexplained flares of ideas and innovation are thoroughly examined, as Gratton shows how to develop of Hot Spots within ones own environment.
Written by an emerging star in the field of corporate social responsibility, Kellie McElhaney's Just Good Business identifies the need for integrating corporate responsibility into a corporation's identity, effectively changing the companies branding in the process, and shows how this process leads to higher profits, more engaged employees, (retained at higher numbers) and a loyal customer base.
Healthcare systems worldwide are swamped with demand, short of resources, and ill-equipped to respond to global health crises like COVID-19. This book is a guide for reforming healthcare delivery.
The way we organize health care matters, and the people best positioned to drive this are the doctors, nurses, and clinicians who deliver care. The book offers a framework for transforming health care that covers operational design, change management, long-term learning, and organizational environment. It describes the work of leading local operational change and identifies key decisions to be made, actions to be taken, and factors that must be considered.
The challenge of modern health care is to develop better organizations capable of delivering compassionate and individualized care on a grand scale while preserving the personal relationship between clinician and patient and the quality of care in the ward, operating room, clinic, or practice. Informed by extensive research and experience with systems all over the world, Richard Bohmer shows how organizations may transform by deploying a new workforce of clinical change leaders and how clinicians can take greater control over their own working environments.
The way we organize health care matters, and the people best positioned to drive this are the doctors, nurses, and clinicians who deliver care. The book offers a framework for transforming health care that covers operational design, change management, long-term learning, and organizational environment. It describes the work of leading local operational change and identifies key decisions to be made, actions to be taken, and factors that must be considered.
The challenge of modern health care is to develop better organizations capable of delivering compassionate and individualized care on a grand scale while preserving the personal relationship between clinician and patient and the quality of care in the ward, operating room, clinic, or practice. Informed by extensive research and experience with systems all over the world, Richard Bohmer shows how organizations may transform by deploying a new workforce of clinical change leaders and how clinicians can take greater control over their own working environments.
Recognized as a NYC Big Book Award Distinguished Favorite, an Eric Hoffer First Horizon Award finalist, and a Next Big Idea Club selection.
An innovative and insightful 7-part guide to heartfelt and collaborative actions that transform the reader into a generous leader.
Leading successfully in a world of full of disruption means building more than technical skills. Yes, you must deliver results, but to run a successful business you need people-and people today want leaders who can and will work to see beyond themselves and only the bottom line-you must learn to lead with your heart. Being vulnerable with your staff is intimidating, but when connecting with people not only will you grow as a leader and a person, but your business will grow as well.
Bringing your authentic self to your leadership takes courage and commitment, but you reap profound benefits from heart-led generous acts. This book presents 7 ways to give of yourself for everyone's gain:
1. Generous Communication: Be real to build deep connections
2. Generous Listening: Be sincerely curious about another's perspective
3. Generous Inclusion: Be inclusive to invite collaboration and show respect
4. The Generous Ally: Take chances to make chances for others
5. Generous Development: Validate strengths and success, identify expansive opportunities
6. Generous Moments: Make small acts of acknowledgment in important moments to make a big impact
7. Give up the Mask: Be emotionally accessible with authenticity and vulnerability
Through unvarnished and unforgettable stories, the author and CEOs of well-recognized companies reveal experiences and mistakes that informed their success and share actions that make the shift to more heart less scary, more satisfying and incredible personal.
As you build your skills with the guidance from this trusted reference, success will spread from your generosity to the people you work with, to your organization, to your own career and even society.
There is no more powerful leader than a generous leader.
An innovative and insightful 7-part guide to heartfelt and collaborative actions that transform the reader into a generous leader.
Leading successfully in a world of full of disruption means building more than technical skills. Yes, you must deliver results, but to run a successful business you need people-and people today want leaders who can and will work to see beyond themselves and only the bottom line-you must learn to lead with your heart. Being vulnerable with your staff is intimidating, but when connecting with people not only will you grow as a leader and a person, but your business will grow as well.
Bringing your authentic self to your leadership takes courage and commitment, but you reap profound benefits from heart-led generous acts. This book presents 7 ways to give of yourself for everyone's gain:
1. Generous Communication: Be real to build deep connections
2. Generous Listening: Be sincerely curious about another's perspective
3. Generous Inclusion: Be inclusive to invite collaboration and show respect
4. The Generous Ally: Take chances to make chances for others
5. Generous Development: Validate strengths and success, identify expansive opportunities
6. Generous Moments: Make small acts of acknowledgment in important moments to make a big impact
7. Give up the Mask: Be emotionally accessible with authenticity and vulnerability
Through unvarnished and unforgettable stories, the author and CEOs of well-recognized companies reveal experiences and mistakes that informed their success and share actions that make the shift to more heart less scary, more satisfying and incredible personal.
As you build your skills with the guidance from this trusted reference, success will spread from your generosity to the people you work with, to your organization, to your own career and even society.
There is no more powerful leader than a generous leader.
The comprehensive and foundational text for critically analyzing and applying actionable DEI techniques and strategies, written by one of LinkedIn's most popular experts on DEI.
The importance of diversity, equity, and inclusion in the workplace cannot be understated. But when half-baked and under-developed strategies are implemented, they often do more harm than good, leading the very constituents they aim to support to dismiss DEI entirely.
DEI Deconstructed analyzes how current methods and “best practices” leave marginalized people feeling frustrated and unconvinced of their leaders' sincerity, and offers a roadmap that bridges the neatness of theory with the messiness of practice. Through embracing a pragmatic DEI approach drawing from cutting-edge research on organizational change, evidence-based practices, and incisive insights from a DEI strategist with experience working from the top-down and bottom-up alike, stakeholders at every level of an organization can become effective DEI changemakers. Nothing less than this is required to scale DEI from interpersonal teeth-pulling to true systemic change.
By utilizing an outcome-oriented understanding of DEI, along with a comprehensive foundation of actionable techniques, this no-nonsense guide will lay out the path for anyone with any background to becoming a more effective DEI practitioner, ally, and leader.
The importance of diversity, equity, and inclusion in the workplace cannot be understated. But when half-baked and under-developed strategies are implemented, they often do more harm than good, leading the very constituents they aim to support to dismiss DEI entirely.
DEI Deconstructed analyzes how current methods and “best practices” leave marginalized people feeling frustrated and unconvinced of their leaders' sincerity, and offers a roadmap that bridges the neatness of theory with the messiness of practice. Through embracing a pragmatic DEI approach drawing from cutting-edge research on organizational change, evidence-based practices, and incisive insights from a DEI strategist with experience working from the top-down and bottom-up alike, stakeholders at every level of an organization can become effective DEI changemakers. Nothing less than this is required to scale DEI from interpersonal teeth-pulling to true systemic change.
By utilizing an outcome-oriented understanding of DEI, along with a comprehensive foundation of actionable techniques, this no-nonsense guide will lay out the path for anyone with any background to becoming a more effective DEI practitioner, ally, and leader.
Create workplaces where neurodivergent talent—your organizational canaries—can thrive, benefiting everyone, with this award-winning guide.
Despite valuable skills and strong work ethics, neurodivergent individuals (such as members of ADHD, autism, Tourette’s syndrome, and learning differences communities as well as others who bring different ways of thinking and experiencing life) face significant employment barriers. It means that their unique talents and perspectives are often excluded, and their canary warnings about problems like bullying, ineffective work organization, or ethical slippery slopes that harm all are ignored.
This practical guide helps CEOs, managers, HR leaders, and changemakers build truly inclusive workplaces by addressing systemic problems and improving work for everyone. Drawing on over twenty-five years of global experience and research on uniquely inclusive organizations, the book offers the following tools:
Despite valuable skills and strong work ethics, neurodivergent individuals (such as members of ADHD, autism, Tourette’s syndrome, and learning differences communities as well as others who bring different ways of thinking and experiencing life) face significant employment barriers. It means that their unique talents and perspectives are often excluded, and their canary warnings about problems like bullying, ineffective work organization, or ethical slippery slopes that harm all are ignored.
This practical guide helps CEOs, managers, HR leaders, and changemakers build truly inclusive workplaces by addressing systemic problems and improving work for everyone. Drawing on over twenty-five years of global experience and research on uniquely inclusive organizations, the book offers the following tools:
- An intersectional approach to neuroinclusion
- Holistic understanding of human differences (social, cognitive, emotional, physical)
- Comprehensive talent practices from job descriptions to leadership development
- Global perspectives celebrating diverse neurodivergent voices
- Actionable strategies for change at any organizational level
These leadership lessons work for leaders at every level when everything goes wrong, from the doctor who saved lives after the 9/11 attacks, in war-torn Ukraine, and on the NFL sidelines.
Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Now in paperback with a new discussion guide for leadership development programs.
Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Now in paperback with a new discussion guide for leadership development programs.
“Essential reading for anyone truly interested in saving democracy from the predations of kleptocracy and plutocracy.”
-Charles Davidson, The Journal of Democracy
This book expands our understanding of the financial secrecy system dominating capitalism today and shows how we can create accountability to restore our democracy.
Over the last half century, capitalism has created the means for trillions of dollars, euros, pounds, and other stores of wealth to move invisibly-beyond the control of central bankers, law enforcement agents, and international institutions. With an entire financial secrecy system now dominating capitalist operations, riches flow inexorably upward and accelerate economic inequality. And rising inequality is directly imperiling-weakening, obstructing, and degrading-democracy.
This book is not a screed against capitalism-it is a call for capitalism to return to its roots, reenergizing its synergies with democracy. Raymond Baker writes, “Democratic capitalism is, in my judgment, the best system yet devised in political economy, but dysfunctions within its capitalist component are undermining the two-part system.”
Baker explains the tax havens, secrecy jurisdictions, disguised corporations, anonymous trusts, fake foundations, regulatory loopholes, money laundering techniques, and more that make up the financial secrecy system. But he goes beyond the “what” to the “why,” examining the motivations driving the system that generates and shelters trillions of dollars that could go toward spreading wealth, generating public goods, and protecting the environment.
Going deeper, Baker illustrates how these realities further corrode the commonwealth, with chapters devoted to the facilitating activities and impacts of banks, corporations, enabling lawyers and accountants, governments, and international institutions and concluding with the limiting role played in policy silos that are missing the bigger picture.
Finally, he provides specific, pragmatic measures to reset capitalism so that it once again contributes to shared prosperity and sustained democracy. This is a magisterial treatment of an issue that is at the root of so many problems that plague our nation and the world today.
-Charles Davidson, The Journal of Democracy
This book expands our understanding of the financial secrecy system dominating capitalism today and shows how we can create accountability to restore our democracy.
Over the last half century, capitalism has created the means for trillions of dollars, euros, pounds, and other stores of wealth to move invisibly-beyond the control of central bankers, law enforcement agents, and international institutions. With an entire financial secrecy system now dominating capitalist operations, riches flow inexorably upward and accelerate economic inequality. And rising inequality is directly imperiling-weakening, obstructing, and degrading-democracy.
This book is not a screed against capitalism-it is a call for capitalism to return to its roots, reenergizing its synergies with democracy. Raymond Baker writes, “Democratic capitalism is, in my judgment, the best system yet devised in political economy, but dysfunctions within its capitalist component are undermining the two-part system.”
Baker explains the tax havens, secrecy jurisdictions, disguised corporations, anonymous trusts, fake foundations, regulatory loopholes, money laundering techniques, and more that make up the financial secrecy system. But he goes beyond the “what” to the “why,” examining the motivations driving the system that generates and shelters trillions of dollars that could go toward spreading wealth, generating public goods, and protecting the environment.
Going deeper, Baker illustrates how these realities further corrode the commonwealth, with chapters devoted to the facilitating activities and impacts of banks, corporations, enabling lawyers and accountants, governments, and international institutions and concluding with the limiting role played in policy silos that are missing the bigger picture.
Finally, he provides specific, pragmatic measures to reset capitalism so that it once again contributes to shared prosperity and sustained democracy. This is a magisterial treatment of an issue that is at the root of so many problems that plague our nation and the world today.
A powerful, inspiring, and achievable vision of a society based on cooperation and community instead of competition and commodification.
This book counters the dominant and destructive story that we are polarized, violent, selfish, and destined to consume everything in sight. That is not who we are.
The challenge, Peter Block says, is that we are suffering under an economic theology that is based on scarcity, self-interest, competition, and infinite growth. We're told we can purchase and outsource all that matters. Block calls this the “business perspective narrative.” It dominates not only the economy but also architecture, faith communities, journalism, arts, neighborhoods, and much more.
Block offers an antidote: the “common good narrative.” It embodies the belief that we are basically communal and cooperative. And that we have the capacity to communally produce what we care most about: raising a child, safety, livelihood, health, and a clean and sustainable environment.
This book describes how shifts to the common good perspective could transform many areas, fostering journalism that reports on what works, architecture that designs habitable spaces creating connection, faith collectives that build community, a market that is restrained and local, and leadership and activism that build social capital by creating trust among citizens. With these shifts, we would fundamentally change the world we live in for the better.
This book counters the dominant and destructive story that we are polarized, violent, selfish, and destined to consume everything in sight. That is not who we are.
The challenge, Peter Block says, is that we are suffering under an economic theology that is based on scarcity, self-interest, competition, and infinite growth. We're told we can purchase and outsource all that matters. Block calls this the “business perspective narrative.” It dominates not only the economy but also architecture, faith communities, journalism, arts, neighborhoods, and much more.
Block offers an antidote: the “common good narrative.” It embodies the belief that we are basically communal and cooperative. And that we have the capacity to communally produce what we care most about: raising a child, safety, livelihood, health, and a clean and sustainable environment.
This book describes how shifts to the common good perspective could transform many areas, fostering journalism that reports on what works, architecture that designs habitable spaces creating connection, faith collectives that build community, a market that is restrained and local, and leadership and activism that build social capital by creating trust among citizens. With these shifts, we would fundamentally change the world we live in for the better.
Leadership legend and bestselling author Ken Blanchard returns with trust expert and thought leader Randy Conley to present a structured playbook based on the bestselling Simple Truths of Leadership.
The companion playbook to Simple Truths of Leadership expands on the book's 52 essential principles of servant leadership and trust building. This structured playbook provides weekly prompts and exercises to help you track your progress toward your leadership goals. It focuses on one Simple Truth per week and includes:
• A summary of each Simple Truth
• A game plan for using each truth in your workplace, including thought-provoking questions and exercises to challenge your thinking and cause you to consider new ideas about leadership
• A Call to Action to “Try It This Week”
With so much of today's workforce feeling disengaged from the work they do, it's critical for leaders to move away from self-serving methods and embrace servant leadership to put their followers' needs before their own. And by journaling alongside servant leadership principles, you will be able to turn the common sense behind these simple truths into common practice for you and your organization.
The companion playbook to Simple Truths of Leadership expands on the book's 52 essential principles of servant leadership and trust building. This structured playbook provides weekly prompts and exercises to help you track your progress toward your leadership goals. It focuses on one Simple Truth per week and includes:
• A summary of each Simple Truth
• A game plan for using each truth in your workplace, including thought-provoking questions and exercises to challenge your thinking and cause you to consider new ideas about leadership
• A Call to Action to “Try It This Week”
With so much of today's workforce feeling disengaged from the work they do, it's critical for leaders to move away from self-serving methods and embrace servant leadership to put their followers' needs before their own. And by journaling alongside servant leadership principles, you will be able to turn the common sense behind these simple truths into common practice for you and your organization.
Drawing on the accumulated expertise of one of the world's top leadership development organizations, this is a comprehensive and accessible guide to effective leadership practice, written in fifty-two short, to-the-point chapters.
A disciplined leader is someone who identifies and focuses in on what author John Manning calls “the vital few”-that 20 percent of activities that will deliver 80 percent of the results. Manning should know. He is the President of Management Action Programs, Inc., a general management consulting firm that's helped tens of thousands of leaders accelerate their leadership and management performance. In this book he draws on MAP's fifty years of expertise to present a comprehensive guide to effective leadership practice in short, quick-read chapters-the format best suited to busy executives.
The Disciplined Leader offers fifty-two succinct lessons to help you hone in on your own vital few in three critical areas: mastering yourself, sharpening your leadership capabilities, and strengthening critical relationships with employees and customers. Each lesson comes with recommended tactics and practical “Now Get Going!” tips for implementing it, so there are literally hundreds of pieces of must-know, time-tested advice here. In each of the three critical areas, Manning emphasizes the vital role of professional and personal discipline, the essential ingredient in making each lesson work. This is a hands-on, nuts-and-bolts guide to leadership practice that's built to inspire action, drive change, and achieve results.
A disciplined leader is someone who identifies and focuses in on what author John Manning calls “the vital few”-that 20 percent of activities that will deliver 80 percent of the results. Manning should know. He is the President of Management Action Programs, Inc., a general management consulting firm that's helped tens of thousands of leaders accelerate their leadership and management performance. In this book he draws on MAP's fifty years of expertise to present a comprehensive guide to effective leadership practice in short, quick-read chapters-the format best suited to busy executives.
The Disciplined Leader offers fifty-two succinct lessons to help you hone in on your own vital few in three critical areas: mastering yourself, sharpening your leadership capabilities, and strengthening critical relationships with employees and customers. Each lesson comes with recommended tactics and practical “Now Get Going!” tips for implementing it, so there are literally hundreds of pieces of must-know, time-tested advice here. In each of the three critical areas, Manning emphasizes the vital role of professional and personal discipline, the essential ingredient in making each lesson work. This is a hands-on, nuts-and-bolts guide to leadership practice that's built to inspire action, drive change, and achieve results.
A comprehensive new model for creating inclusive organizations, illuminating the vital role that inclusion plays in developing solutions to the critical social, environmental, and leadership challenges we face.
Most organizational DE&I efforts are focused on changing individual behaviors. But unless you change the organizational structures-the practices, processes, and systems that surround and support individual behaviors-your change efforts will not take root. Structural inclusion makes behavioral inclusion stick.
Andrés Tapia and Fayruz Kirtzman have found that five disciplines encompass the structures, mindsets, behaviors, and accountabilities required for creating inclusive organizations that will have transformational impact not only on their culture and people but also on society and the planet:
1: Manage the Risk: know how to deal with the legal, reputational, and cultural risks of either doing the wrong thing, or not doing the right thing.
2: Explode the Awareness: make sure leaders and employees are deeply informed about, and publicly committed to, the value of DE&I.
3: Maximize the Talent Systems: ensure that leaders and managers display inclusive behaviors when they manage and optimize talent.
4: Master the Logistics: integrate DE&I into operations in ways that lead to improved efficiencies.
5: See the Marketplace: expand to new consumer market segments, enhance cross culturally competent customer service, and form effective partnerships with overlooked communities.
The authors provide assessment tools and case studies of organizations that have implemented each discipline, highlighting what worked and what tripped them up. And they take a wider view, showing how inclusive organizations practicing the five disciplines can address what they call society's four vital tasks: diversify leadership, eradicate polarization, achieve justice, and save the planet. This is a complete guide to how to make your organization a systematic, process-oriented engineer of change for the full range of your stakeholders.
Most organizational DE&I efforts are focused on changing individual behaviors. But unless you change the organizational structures-the practices, processes, and systems that surround and support individual behaviors-your change efforts will not take root. Structural inclusion makes behavioral inclusion stick.
Andrés Tapia and Fayruz Kirtzman have found that five disciplines encompass the structures, mindsets, behaviors, and accountabilities required for creating inclusive organizations that will have transformational impact not only on their culture and people but also on society and the planet:
1: Manage the Risk: know how to deal with the legal, reputational, and cultural risks of either doing the wrong thing, or not doing the right thing.
2: Explode the Awareness: make sure leaders and employees are deeply informed about, and publicly committed to, the value of DE&I.
3: Maximize the Talent Systems: ensure that leaders and managers display inclusive behaviors when they manage and optimize talent.
4: Master the Logistics: integrate DE&I into operations in ways that lead to improved efficiencies.
5: See the Marketplace: expand to new consumer market segments, enhance cross culturally competent customer service, and form effective partnerships with overlooked communities.
The authors provide assessment tools and case studies of organizations that have implemented each discipline, highlighting what worked and what tripped them up. And they take a wider view, showing how inclusive organizations practicing the five disciplines can address what they call society's four vital tasks: diversify leadership, eradicate polarization, achieve justice, and save the planet. This is a complete guide to how to make your organization a systematic, process-oriented engineer of change for the full range of your stakeholders.
2023 Axiom Business Books Award Silver Medalist (Business Commentary)
2023 Nautilus Book Award Silver Medalist (Social Change & Social Justice)
This is the first in-depth examination of the important ongoing fusion of activism, capitalism, and social change masterfully told through a compelling narrative filled with vivid stories and striking studies.
Corporations and their executives are at the forefront of some of the most contentious and important social issues of our time. Through pronouncements, policies, boycotts, sponsorships, lobbying, and fundraising, corporations are actively engaged in issues like immigration reform, gun regulation, racial justice, gender equality, and religious freedom.
Despite corporate social activism being everywhere these days-witness how quickly companies and progressives united to oppose North Carolina's “bathroom bill” or support the Black Lives Matter movement-there has been no in-depth examination of the far-reaching consequences of this movement. What first principles should guide businesses' approaches? How should activists engage with businesses in a way that is most beneficial to their causes? What are potential pitfalls and risks associated with corporate social activism for activists, businesses, and society at large? Weaving studies and stories, Temple University professor of law, Tom C. W. Lin offers a road map for how we got here and a compass for where we are going as a nation of capitalists and activists seeking profit and progress.
2023 Nautilus Book Award Silver Medalist (Social Change & Social Justice)
This is the first in-depth examination of the important ongoing fusion of activism, capitalism, and social change masterfully told through a compelling narrative filled with vivid stories and striking studies.
Corporations and their executives are at the forefront of some of the most contentious and important social issues of our time. Through pronouncements, policies, boycotts, sponsorships, lobbying, and fundraising, corporations are actively engaged in issues like immigration reform, gun regulation, racial justice, gender equality, and religious freedom.
Despite corporate social activism being everywhere these days-witness how quickly companies and progressives united to oppose North Carolina's “bathroom bill” or support the Black Lives Matter movement-there has been no in-depth examination of the far-reaching consequences of this movement. What first principles should guide businesses' approaches? How should activists engage with businesses in a way that is most beneficial to their causes? What are potential pitfalls and risks associated with corporate social activism for activists, businesses, and society at large? Weaving studies and stories, Temple University professor of law, Tom C. W. Lin offers a road map for how we got here and a compass for where we are going as a nation of capitalists and activists seeking profit and progress.
Discover eight powerful mindset shifts that enable leaders and seekers of all ages to thrive in a time of unprecedented change and uncertainty.
Being adaptable and flexible have always been hallmarks of effective leadership, but recent events have seriously stress tested this idea. How do you find calm in the midst of all this chaos?
You need a new mindset, one that treats constant change and uncertainty as a feature, not a bug. Flux helps you develop eight "flux superpowers" that take conventional ideas and turn them on their heads. They'll enable you to see change in new ways, develop new responses, and ultimately reshape your relationship to change. The eight flux superpowers are:
1. Run slower
2. See what's invisible
3. Get lost
4. Start with trust
5. Know your "enough"
6. Create your portfolio career
7. Be all the more human (and serve other humans)
8. Let go of the future
The world is in constant flux, but we can learn to navigate change gracefully and confidently. Whether you're sizing up your career or reassessing your values, designing a product or building an organization, trying to inspire your colleagues or simply show up more fully in the world, activating your flux superpowers will keep you grounded even when the ground is constantly shifting beneath you.
This book will include a discussion guide.
Being adaptable and flexible have always been hallmarks of effective leadership, but recent events have seriously stress tested this idea. How do you find calm in the midst of all this chaos?
You need a new mindset, one that treats constant change and uncertainty as a feature, not a bug. Flux helps you develop eight "flux superpowers" that take conventional ideas and turn them on their heads. They'll enable you to see change in new ways, develop new responses, and ultimately reshape your relationship to change. The eight flux superpowers are:
1. Run slower
2. See what's invisible
3. Get lost
4. Start with trust
5. Know your "enough"
6. Create your portfolio career
7. Be all the more human (and serve other humans)
8. Let go of the future
The world is in constant flux, but we can learn to navigate change gracefully and confidently. Whether you're sizing up your career or reassessing your values, designing a product or building an organization, trying to inspire your colleagues or simply show up more fully in the world, activating your flux superpowers will keep you grounded even when the ground is constantly shifting beneath you.
This book will include a discussion guide.
Twenty-nine leading scholars and executives provide a visionary look at the future of business, propelling past damaging industrial-age values to uncover the key ingredients of humanistic, ecologically sustainable, and intergenerational prosperity.
This edited collection, featuring contributions by some of the world's most prominent thinkers on the future of business, is an interdisciplinary and international collaborative project to articulate a new 21st century theory of business. This book will be our greatest aid in meeting the organizational opportunities and ecological challenges of the future.
Through the exploration of robust cases and stories packed with deep insight and vital science, twenty of the world's leading thinkers explore how we can adapt our current notions of value, markets, models of cooperation and collective action, and intergenerational concern to create a world where economies and businesses can excel, all people can thrive, and nature can flourish for future generations.
This book is not dispassionate but rather designed to galvanize change and unite a global community of inquiry. It expounds on the conceptual cornerstones of the new kind of business practice that will enable the ascent to better prosperity.
This edited collection, featuring contributions by some of the world's most prominent thinkers on the future of business, is an interdisciplinary and international collaborative project to articulate a new 21st century theory of business. This book will be our greatest aid in meeting the organizational opportunities and ecological challenges of the future.
Through the exploration of robust cases and stories packed with deep insight and vital science, twenty of the world's leading thinkers explore how we can adapt our current notions of value, markets, models of cooperation and collective action, and intergenerational concern to create a world where economies and businesses can excel, all people can thrive, and nature can flourish for future generations.
This book is not dispassionate but rather designed to galvanize change and unite a global community of inquiry. It expounds on the conceptual cornerstones of the new kind of business practice that will enable the ascent to better prosperity.
This book is a comprehensive guide to an exciting new approach that managers at any level can use to transform their corners of government.
Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government-such as dismantling bureaucracy or privatizing services-and thus they usually fail.
Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up.
Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public.
These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas.
Reading group discussion guide available in book.
Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government-such as dismantling bureaucracy or privatizing services-and thus they usually fail.
Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up.
Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public.
These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas.
Reading group discussion guide available in book.
The coauthors of the seminal book The Virtual Corporation describe how the rise of artificial intelligence and virtual environments are ushering in an epic cultural transformation-and how we can thrive in this new era.
We are at the dawn of the Autonomous Revolution, a turning point in human history as decisive as the Agricultural and Industrial Revolutions. More and more, AI-based machines are replacing human beings, and online environments are gathering our data and using it to manipulate us. This loss of human autonomy amounts to nothing less than a societal phase change, a fundamental paradigm shift. The same institutions will remain-schools, banks, churches, and corporations-but they will radically change form, obey new rules, and use new tools.
William H. Davidow and Michael S. Malone go deeply into the enormous implications of these developments. They show why increases in productivity no longer translate into increases in the GDP and how zero cost, one-to-many communications have been turned into tools for cybercrime and propaganda. Many of the book's recommendations-such as using taxes to control irresponsible internet behavior and enabling people to put their data into what are essentially virtual personal information “safety deposit boxes”-are bold and visionary, but we must figure out how we will deal with these emerging challenges now, before the Autonomous Revolution overcomes us.
We are at the dawn of the Autonomous Revolution, a turning point in human history as decisive as the Agricultural and Industrial Revolutions. More and more, AI-based machines are replacing human beings, and online environments are gathering our data and using it to manipulate us. This loss of human autonomy amounts to nothing less than a societal phase change, a fundamental paradigm shift. The same institutions will remain-schools, banks, churches, and corporations-but they will radically change form, obey new rules, and use new tools.
William H. Davidow and Michael S. Malone go deeply into the enormous implications of these developments. They show why increases in productivity no longer translate into increases in the GDP and how zero cost, one-to-many communications have been turned into tools for cybercrime and propaganda. Many of the book's recommendations-such as using taxes to control irresponsible internet behavior and enabling people to put their data into what are essentially virtual personal information “safety deposit boxes”-are bold and visionary, but we must figure out how we will deal with these emerging challenges now, before the Autonomous Revolution overcomes us.
“Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results.” -Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)
Every organization aspires to be customer-centric, but the current approach is shallow and transactional: organizations ask customers what they want and then try to give it to them. But often customers can't articulate precisely what they want. To really stay ahead of the competition, organizations have to have such a deep relationship with their customers that they can surprise them and create innovations that match their hopes and aspirations, not just their needs and expectations.
This book lays out a strategy for getting customers fully integrated into the creation process. Bell offers five secrets for what he calls Co-creative Partnerships: Curiosity-develop a deep connection with customers that bonds, affirms, and supports; Grounding-find the juncture between the customer's needs and hopes and the organization's mission and values; Discovery-turn tryouts into bold, risk-taking learning adventures; Trust-honor candor, respect clear work agreements, and plan for the inevitable hiccups; and Passion-offer signs of admiration and actions of caring that help keep the alliance fresh and spirited.
Every organization aspires to be customer-centric, but the current approach is shallow and transactional: organizations ask customers what they want and then try to give it to them. But often customers can't articulate precisely what they want. To really stay ahead of the competition, organizations have to have such a deep relationship with their customers that they can surprise them and create innovations that match their hopes and aspirations, not just their needs and expectations.
This book lays out a strategy for getting customers fully integrated into the creation process. Bell offers five secrets for what he calls Co-creative Partnerships: Curiosity-develop a deep connection with customers that bonds, affirms, and supports; Grounding-find the juncture between the customer's needs and hopes and the organization's mission and values; Discovery-turn tryouts into bold, risk-taking learning adventures; Trust-honor candor, respect clear work agreements, and plan for the inevitable hiccups; and Passion-offer signs of admiration and actions of caring that help keep the alliance fresh and spirited.