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Time has become a precious commodity, so business leaders who can save their customers' time more effectively than competitors do will win their loyalty. This book shows how it's done.
Traditionally, corporate efforts to improve have focused on making internal processes run faster. But customers value their personal time far more than a company's time. Real-time companies beat the competition by being faster and more responsive in meeting customer needs.
For example, one company profiled in this book allows customers to customize their products online to the exact shape, size, color, and graphic label they wish. Through lean manufacturing, just-in-time inventory, and digital technologies, customers receive their finished products in days.
The book describes how to apply this real-time message across all areas of products and services: (1) development, (2) functioning (how the product or service actually works), (3) production and delivery, and (4) usage (servicing, maintaining, repairing, and enhancing products and services). Numerous examples describe how companies and organizations of all types and sizes are transforming their products and services to real time in many different ways.
Traditionally, corporate efforts to improve have focused on making internal processes run faster. But customers value their personal time far more than a company's time. Real-time companies beat the competition by being faster and more responsive in meeting customer needs.
For example, one company profiled in this book allows customers to customize their products online to the exact shape, size, color, and graphic label they wish. Through lean manufacturing, just-in-time inventory, and digital technologies, customers receive their finished products in days.
The book describes how to apply this real-time message across all areas of products and services: (1) development, (2) functioning (how the product or service actually works), (3) production and delivery, and (4) usage (servicing, maintaining, repairing, and enhancing products and services). Numerous examples describe how companies and organizations of all types and sizes are transforming their products and services to real time in many different ways.
Change has become constant, complex, multifaceted, and overwhelming. To meet this challenge, Bill Pasmore presents four keys to help leaders decide where and how to most effectively focus their change initiatives.
It's not news that globalization and ever-faster technological innovation have increased the pace of change exponentially. Existing change models were devised to deal with individual changes, one by one, but that's not a luxury leaders have any more. Bill Pasmore, senior vice president at the Center for Creative Leadership and a professor at Columbia University, offers a four-part model that will allow leaders to deal with multiple changes simultaneously without drowning in the churn.
First, Pasmore urges leaders to think fewer. He shows you how to “back away from the buffet table”-sort through the dizzying array of potential change efforts you could undertake and identify a few focused “healthy” choices that will most benefit your organization. Next, Pasmore says, think scarcer-be realistic about the resources you actually have at your disposal, including how many people in your organization are willing and able to lead change efforts. Then, having narrowed your choices, allocated your resources, and found your change agents, you need to think faster. Pasmore offers advice for streamlining change processes, getting buy-in throughout the organization, and increasing the pace of change. And finally, he says, think smarter: build in processes to learn from change initiatives while they're happening and apply that learning to new and ongoing change initiatives.
Change is not the problem - thinking about change in old-fashioned narrow and prescribed terms is. Recognizing it for the complex machine that it is and accurately taking stock of your resources and speed is what works.
It's not news that globalization and ever-faster technological innovation have increased the pace of change exponentially. Existing change models were devised to deal with individual changes, one by one, but that's not a luxury leaders have any more. Bill Pasmore, senior vice president at the Center for Creative Leadership and a professor at Columbia University, offers a four-part model that will allow leaders to deal with multiple changes simultaneously without drowning in the churn.
First, Pasmore urges leaders to think fewer. He shows you how to “back away from the buffet table”-sort through the dizzying array of potential change efforts you could undertake and identify a few focused “healthy” choices that will most benefit your organization. Next, Pasmore says, think scarcer-be realistic about the resources you actually have at your disposal, including how many people in your organization are willing and able to lead change efforts. Then, having narrowed your choices, allocated your resources, and found your change agents, you need to think faster. Pasmore offers advice for streamlining change processes, getting buy-in throughout the organization, and increasing the pace of change. And finally, he says, think smarter: build in processes to learn from change initiatives while they're happening and apply that learning to new and ongoing change initiatives.
Change is not the problem - thinking about change in old-fashioned narrow and prescribed terms is. Recognizing it for the complex machine that it is and accurately taking stock of your resources and speed is what works.
Peter Georgescu explains how his American Dream journey-from refugee to the CEO of Young & Rubicam-is no longer possible, and the underlying culprit is shareholder primacy. The income gap is growing larger and larger, and Georgescu argues that only a return to a true form of capitalism will begin to decrease that gap.
Peter Georgescu is scared, as are some of his more farsighted fellow millionaires and billionaires-not “of Al Qaeda or the vicious Islamic State or some other evolving radical group . . . We are afraid of where income inequality will lead.”
So begins both his 2015 op-ed piece in the New York Times, which generated over 1,000 comments, and this book. Georgescu believes the capitalism that allowed a penniless refugee like him to rise to the top no longer exists. He vividly depicts the damage income inequality is doing and examines the trends and developments that have led to our current crisis. He argues to his fellow capitalists that they are the ones best positioned to fix this problem because they can directly address it. They need to look beyond a single-minded focus on maximizing the short-term profits their shareholders demand and serve the interests of all their stakeholders-employees, customers, society, and the environment. This book offers solutions, which are deep, rich, and compelling.
Peter Georgescu is scared, as are some of his more farsighted fellow millionaires and billionaires-not “of Al Qaeda or the vicious Islamic State or some other evolving radical group . . . We are afraid of where income inequality will lead.”
So begins both his 2015 op-ed piece in the New York Times, which generated over 1,000 comments, and this book. Georgescu believes the capitalism that allowed a penniless refugee like him to rise to the top no longer exists. He vividly depicts the damage income inequality is doing and examines the trends and developments that have led to our current crisis. He argues to his fellow capitalists that they are the ones best positioned to fix this problem because they can directly address it. They need to look beyond a single-minded focus on maximizing the short-term profits their shareholders demand and serve the interests of all their stakeholders-employees, customers, society, and the environment. This book offers solutions, which are deep, rich, and compelling.
This book teaches leaders how to focus on people development rather than product development. Innovation comes from people, not products or technology. Deborah Piscione's twelve-step process is a comprehensive guide to success for leaders that shows them how to harness the creative energy in their organization, thereby bringing better products to market.
For too long, companies and their leadership teams focused primarily on their products or services. Leaders are deeply dialed in to the minutiae of their companies' operations. But veteran Silicon Valley consultant Deborah Perry Piscione says investments in new technologies or operations do not create innovations-people do. For innovation to happen, organizations need to be people-centric. In this breakthrough book she shows how, by following her People Equation, every organization can develop a mindset, an organizational structure, and a product development process that will maximize creativity and innovation.
Using examples from her consulting work and from her research into successful business practices, Piscione shows how to create a culture where risk taking is rewarded, mavericks are encouraged, collaboration between highly competent people is nurtured, and, when experiments and new initiatives are proposed, the response is to ask how rather than question why. This requires upending the usual organizational pyramid, giving more decision-making power to frontline workers and less to the C-level executives traditionally at the top. Once this is all in place, you can take advantage of Piscione's twelve-step Improvisational Innovation process for bringing new products and services to market. This is a comprehensive guide to harnessing the creative energy in every organization.
For too long, companies and their leadership teams focused primarily on their products or services. Leaders are deeply dialed in to the minutiae of their companies' operations. But veteran Silicon Valley consultant Deborah Perry Piscione says investments in new technologies or operations do not create innovations-people do. For innovation to happen, organizations need to be people-centric. In this breakthrough book she shows how, by following her People Equation, every organization can develop a mindset, an organizational structure, and a product development process that will maximize creativity and innovation.
Using examples from her consulting work and from her research into successful business practices, Piscione shows how to create a culture where risk taking is rewarded, mavericks are encouraged, collaboration between highly competent people is nurtured, and, when experiments and new initiatives are proposed, the response is to ask how rather than question why. This requires upending the usual organizational pyramid, giving more decision-making power to frontline workers and less to the C-level executives traditionally at the top. Once this is all in place, you can take advantage of Piscione's twelve-step Improvisational Innovation process for bringing new products and services to market. This is a comprehensive guide to harnessing the creative energy in every organization.
Continuing his groundbreaking work in Positive Organizational Scholarship, Robert Quinn (bestselling author of Deep Change) offers a clear path and concrete actions for creating extraordinarily high-performing organizational cultures.
Conventional beliefs and cultures all too often create work groups, departments, and even entire organizations that are full of unengaged, underperforming people. Drawing on his decades of pioneering research, Robert Quinn shows how to create organizations where people flourish and exceed expectations.
Using many compelling stories and examples Quinn describes how to replace an outmoded and limiting conventional mindset with a new, more positive and affirming “mental map.” He explains how, with this as your foundation, you can clarify the highest purpose of your organization, help others access their own excellence, communicate honestly and authentically, and much more. The book includes the Positive Organization Generator, a tool any leader can use to develop a custom action plan for turning an organization positive. At its heart, Quinn's book helps leaders transform organizations by changing themselves and others from being comfort-centered to being results-centered, from being self-focused to being other-focused, and from being internally closed to being externally open.
Conventional beliefs and cultures all too often create work groups, departments, and even entire organizations that are full of unengaged, underperforming people. Drawing on his decades of pioneering research, Robert Quinn shows how to create organizations where people flourish and exceed expectations.
Using many compelling stories and examples Quinn describes how to replace an outmoded and limiting conventional mindset with a new, more positive and affirming “mental map.” He explains how, with this as your foundation, you can clarify the highest purpose of your organization, help others access their own excellence, communicate honestly and authentically, and much more. The book includes the Positive Organization Generator, a tool any leader can use to develop a custom action plan for turning an organization positive. At its heart, Quinn's book helps leaders transform organizations by changing themselves and others from being comfort-centered to being results-centered, from being self-focused to being other-focused, and from being internally closed to being externally open.
On the heels of the tremendously successful "Hamster Revolution" (over 40,000 copies sold in English and tens of thousands more in ten foreign languages) comes this equally compelling work that uses the same franchised and branded "hamster" metaphor to empower workers, managers, facilitators and anyone who experiences the universal malaise of meeting overload to fight back.
Picking up where he left off in his bestselling book Synchronicity (over 150,000 copies sold), Joseph Jaworski tells the story his and his colleagues' discovery of the ultimate Source of visionary leadership, transformation, and breakthrough innovation.
Most companies put values statements on their websites and in their annual reports, but as recent scandals and financial crises have shown, the practice of values is dying in organizations. Edward Freeman and Ellen Auster argue that the problem is values are imposed from the top down and offer a process for involving employees in values creation through ruthlessly honest organization-wide conversations.
Studies have consistently shown that employees are deeply cynical about corporate values statements. (Enron had a great one.) The reason, argue top scholars and consultants Edward Freeman and Ellen Auster, is that most companies' values are handed down from on high with no employee input. This practically invites disconnects between intention and reality-and the results are disengagement, lower productivity, less innovation, and even outright corruption.
Freeman and Auster here offer a process, Values through Conversation, that makes values living, dynamic, and evolving, not just static words nobody really believes in. Based on scrupulous research and experience, VTC gives employees a safe space to speak honestly and freely about what's happening in the organization, what is important to them, and what values would have real meaning and impact. The book focuses on four core values areas: introspective (who we are), historical (what we've stood for), connectedness (how we lead and work together), and aspirational (why we do what we do), offering questions, exercises, and examples for developing values in each area. VTC allows companies to explore and create values authentically, not impose them from without.
Studies have consistently shown that employees are deeply cynical about corporate values statements. (Enron had a great one.) The reason, argue top scholars and consultants Edward Freeman and Ellen Auster, is that most companies' values are handed down from on high with no employee input. This practically invites disconnects between intention and reality-and the results are disengagement, lower productivity, less innovation, and even outright corruption.
Freeman and Auster here offer a process, Values through Conversation, that makes values living, dynamic, and evolving, not just static words nobody really believes in. Based on scrupulous research and experience, VTC gives employees a safe space to speak honestly and freely about what's happening in the organization, what is important to them, and what values would have real meaning and impact. The book focuses on four core values areas: introspective (who we are), historical (what we've stood for), connectedness (how we lead and work together), and aspirational (why we do what we do), offering questions, exercises, and examples for developing values in each area. VTC allows companies to explore and create values authentically, not impose them from without.
Video games can actually be good for you…and Rusel DeMaria (whose books on video games have sold 2 million copies) proves it.
In this insider's analysis of the increasingly violent and uncreative video gaming industry, he offers a roadmap for parents, educators, gamers, and industry insiders to leverage the inherent potential of games to promote positive personal and social change.
In this insider's analysis of the increasingly violent and uncreative video gaming industry, he offers a roadmap for parents, educators, gamers, and industry insiders to leverage the inherent potential of games to promote positive personal and social change.
Our economic crisis has shown that we need a fundamentally new kind of business leader-able to make ethical decisions in the face of strategic unknowns, serve the environment and society while also serving the needs of investors and shareholders, and understand how their personality and the social context in which they operate impacts their leadership. This book lays out a compelling model for creating and developing these new entrepreneurial leaders.
All countries signed the Universal Declaration of Human Rights in 1948. This book is part of an ambitious project to make the fundamental human rights in the Universal Declaration enforceable in the courts of all countries by 2048, the 100th anniversary of the Declaration's signing.
This book has a simple message for business leaders: you help yourselves by helping the poor. If the poor can gain a stake in the economy they can buy your products and put money in the banks. Increasing poor people's financial literacy will help them move into the middle class and enrich everyone, rich and poor alike.
When we talk about how to save our struggling economy, Operation HOPE founder and successful businessman John Hope Bryant says that for far too long, we've been having the wrong conversation. Fully 70% of the American economy is generated by consumer spending. If we want capitalism to work, we have to make it work for the poor.
“We must make financial literacy – teaching each and every one of our children the language of money – the new civil rights issue for the twenty-first century America,” Bryant writes. In the book, Bryant exposes the historical roots of poverty, explains why the solutions tried so far have held the poor back from getting “the memo” about financial literacy, and offers a way forward. He lays out what he calls a Marshall Plan for our times, a series of straightforward, actionable steps to build financial literacy and expand opportunity so that the poor can join the middle class.
Praised by Dr. Bernice A. King of the King Center and former President Bill Clinton, John Hope Bryant's book aspires to create a thriving economy that works not just for the 1% or even the 99%, but for the 100%.
When we talk about how to save our struggling economy, Operation HOPE founder and successful businessman John Hope Bryant says that for far too long, we've been having the wrong conversation. Fully 70% of the American economy is generated by consumer spending. If we want capitalism to work, we have to make it work for the poor.
“We must make financial literacy – teaching each and every one of our children the language of money – the new civil rights issue for the twenty-first century America,” Bryant writes. In the book, Bryant exposes the historical roots of poverty, explains why the solutions tried so far have held the poor back from getting “the memo” about financial literacy, and offers a way forward. He lays out what he calls a Marshall Plan for our times, a series of straightforward, actionable steps to build financial literacy and expand opportunity so that the poor can join the middle class.
Praised by Dr. Bernice A. King of the King Center and former President Bill Clinton, John Hope Bryant's book aspires to create a thriving economy that works not just for the 1% or even the 99%, but for the 100%.
The Pebble and the Avalanche shows how the Internet, the auto industry, music downloading, and other rapidly evolving industries are all connected by the same dynamic -- disaggregation. Moshe Yudkowsky shows why this dynamic is crucial to survival in the 21st century marketplace, and how you can use it to bring about change in your industry.
Disaggregation means taking things apart -- for example, the break-up of AT&T, which greatly improved phone service. But there are more subtle examples. Separating information from the storage medium -- digital music doesn't rely on records, tapes, or CDs; digital photographs don't require paper; and digital movies don't need film -- has enabled millions of people to create and share their work (and others') far more easily than ever before, with enormous implications.
Think of this process as an avalanche: at the top of a mountain, rocks are jammed together in a solid mass. Pry some of these rocks loose and you will unleash a tremendous outpouring of energy that sweeps everything from its path. The same thing happens in technology: with the right innovation, you can pry the pieces of technology apart and unleash an outpouring of powerful ideas that shake apart whole industries.
Yudkowsky details exactly how disaggregation works, describing five different ways of taking things apart, and the many ways it can be used to generate new innovations. The Pebble and the Avalanche provides strategies for successfully adapting to a disaggregation revolution, and points towards the future, identifying several industries that are about to be completely transformed by disaggregation.
Disaggregation means taking things apart -- for example, the break-up of AT&T, which greatly improved phone service. But there are more subtle examples. Separating information from the storage medium -- digital music doesn't rely on records, tapes, or CDs; digital photographs don't require paper; and digital movies don't need film -- has enabled millions of people to create and share their work (and others') far more easily than ever before, with enormous implications.
Think of this process as an avalanche: at the top of a mountain, rocks are jammed together in a solid mass. Pry some of these rocks loose and you will unleash a tremendous outpouring of energy that sweeps everything from its path. The same thing happens in technology: with the right innovation, you can pry the pieces of technology apart and unleash an outpouring of powerful ideas that shake apart whole industries.
Yudkowsky details exactly how disaggregation works, describing five different ways of taking things apart, and the many ways it can be used to generate new innovations. The Pebble and the Avalanche provides strategies for successfully adapting to a disaggregation revolution, and points towards the future, identifying several industries that are about to be completely transformed by disaggregation.
They Just Don't Get It! explores an all-too-common dilemma: when people around us just don't "get" our ideas. Through a charming illustrated fable, it tells the story of Julie Buffet, a hard-charging advertising executive with what she thinks is a fantastic idea for a new campaign. But nobody gets it-not the client, not her boss, and not her coworkers. And Julie can't understand why.
We have all found ourselves in this situation at one time or another, and we typically see this problem as a failing on the part of the other party. They Just Don't Get It! shows that when they don't get it, the problem is really with ourselves. And it shows how we can finally really get it.
If you've ever wondered why your ideas haven't been received or acted on in the way you expected, this book will reveal your own personal responsibility in helping others understand your intentions. Examining the root source of the problem, it details five keys to "getting it"-Take Responsibility; Practice Humility; Begin with Questions; Remain Open; and Believe They Can. These five simple steps will enable you to overcome the problem, and prevent it from happening in the future.
They Just Don't Get It! will teach you how to communicate your ideas better, and how to motivate others to pull together and achieve your highest goals in any situation.
We have all found ourselves in this situation at one time or another, and we typically see this problem as a failing on the part of the other party. They Just Don't Get It! shows that when they don't get it, the problem is really with ourselves. And it shows how we can finally really get it.
If you've ever wondered why your ideas haven't been received or acted on in the way you expected, this book will reveal your own personal responsibility in helping others understand your intentions. Examining the root source of the problem, it details five keys to "getting it"-Take Responsibility; Practice Humility; Begin with Questions; Remain Open; and Believe They Can. These five simple steps will enable you to overcome the problem, and prevent it from happening in the future.
They Just Don't Get It! will teach you how to communicate your ideas better, and how to motivate others to pull together and achieve your highest goals in any situation.
Traditional pathways to delivering health care to the global poor are failing. Five million children die each year before their fifth birthday due to lack of basic health education, services, or low-cost treatments. Bing and Epstein show how focusing micro-innovations at the level of care is the way to end these grim health statistics.
How can the world's nearly 3 billion who live on $2 a day or less be lifted out of poverty? Paul Polak (bestselling author of Out of Poverty) and the organizations he has founded have pioneered methods that have already helped nearly 20 million of the world's poorest people to get out of poverty without charitable or government handouts. Now Polak teams with social entrepreneur and author Mal Warwick (bestselling author of Values-Driven Business) to reveal the keys for entrepreneurs, businesses, and others to replicate this success and expand its scale to include hundreds of millions of the poorest of the poor around the world.
Coauthored by the legendary, bestselling author Ken Blanchard, Go Team! (over 22,000 copies sold) explains how too many people operate in teams that perform well below their potential. Go Team outlines a 3-step process that can benefit work teams, project teams, problem solving teams, leadership teams, and more.