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Innovation within an organization is no longer sufficient; in a growing number of businesses, collaboration between companies and even industries is critical to success. A respected Harvard professor and a journalist team up to show how one creative startup exemplifies this new, intensely interactive form of leadership.
Niccolò Machiavelli famously wrote: “There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success than to take the lead in the introduction of a new order of things.”
Constructing a new order of things, which Edmondson and Reynolds call “building the future,” is the focus of this book. It explores how to bring complex new systems into being, particularly systems that transform human experience and make the world more livable and sustainable. Intense collaboration across professions and industries is vital to come up with new ideas and innovative solutions. This requires practicing new forms of leadership that enable complex, team-based, whole-system innovation.
To reveal how pioneers build the future, Edmondson and Reynolds study a startup's long and innovative journey in the smart-city industry, which uses digital, information and communication technologies to enhance the quality and performance of urban services, They follow the leaders in this company, Living PlanIT, through cycles of hope, exhaustion, disillusionment, pragmatism, and renewal in creating the city of the future.
Niccolò Machiavelli famously wrote: “There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success than to take the lead in the introduction of a new order of things.”
Constructing a new order of things, which Edmondson and Reynolds call “building the future,” is the focus of this book. It explores how to bring complex new systems into being, particularly systems that transform human experience and make the world more livable and sustainable. Intense collaboration across professions and industries is vital to come up with new ideas and innovative solutions. This requires practicing new forms of leadership that enable complex, team-based, whole-system innovation.
To reveal how pioneers build the future, Edmondson and Reynolds study a startup's long and innovative journey in the smart-city industry, which uses digital, information and communication technologies to enhance the quality and performance of urban services, They follow the leaders in this company, Living PlanIT, through cycles of hope, exhaustion, disillusionment, pragmatism, and renewal in creating the city of the future.
The Restoration Economy reveals the previously undocumented trillion-dollar global industries that are restoring our natural and manmade environments. Restorative development is rapidly overtaking new development because we are running out of things to develop. Most natural areas are already either farmed or degraded, and cities have built all the way to their borders. However, there is no lack of things to redevelop and restore. Storm Cunningham surveys the wide range of restoration industries and points out the connections among them. He shows, for example, how the restoration of a river ecosystem can have a major impact on the commercial success of a redeveloped historic urban waterfront. Written for a broad range of audiences, The Restoration Economy is an entertaining blend of business, science, and economics that details exciting new business and investment opportunities in this dynamic economic sector.
Too much to do! I never get anything done! I have so little control over my life!
These were thoughts Ray had as he headed home later for supper, confident his wife, Carol, would be sympathetic to his problem.
One sentence into unloading his problems on her, he heard, "Too much to do? Tell me about it!" Her problems were as big as or even bigger than his.
When they went to a friend for help, they discovered more than hope, "That sounds like us several years ago. But Coach Eric's Aligned Thinking not only solved those problems, it helped us to do what most people believe impossible: align every action to what we really want.
With mild hope and huge skepticism, Ray and Carol visited Coach Eric and gave him a description of their ideal professional and personal life. Coach Eric assured them that Aligned Thinking could help them enjoy each item on their list. However, when he asked them to add to their list "make every moment count so life becomes a celebration," Ray and Carol became even more skeptical.
Join Ray and Carol as they discover the proven power of Aligned Thinking.
These were thoughts Ray had as he headed home later for supper, confident his wife, Carol, would be sympathetic to his problem.
One sentence into unloading his problems on her, he heard, "Too much to do? Tell me about it!" Her problems were as big as or even bigger than his.
When they went to a friend for help, they discovered more than hope, "That sounds like us several years ago. But Coach Eric's Aligned Thinking not only solved those problems, it helped us to do what most people believe impossible: align every action to what we really want.
With mild hope and huge skepticism, Ray and Carol visited Coach Eric and gave him a description of their ideal professional and personal life. Coach Eric assured them that Aligned Thinking could help them enjoy each item on their list. However, when he asked them to add to their list "make every moment count so life becomes a celebration," Ray and Carol became even more skeptical.
Join Ray and Carol as they discover the proven power of Aligned Thinking.
As the 20th century dawned there was a silent but fateful transformation in the purpose of the American economy. Finance stopped serving industry and twisted industry to serve its own ends. THE SPECULATION ECONOMY shows this reversal of economic priorities, and its sometimes-disastrous consequences, demonstrated most recently by Enron.
What would happen if you could achieve business success without owning any assets, but could simply enjoy the benefits of them? What if companies were able to react instantly to changing circumstances by operating in negative time? What if you didn't need management to run your business?
Zero Space defines a business model in which an organization achieves success without owning assets or needing management. In a zero space organization, knowledge is the only true currency and people are the business's assets and its investors in future success.
Through eight new organizational principles the authors illustrate how "zero-mindedness" is essential for the new economy. Just as organizations will have to exist in less tangible, less prescribed forms, so will thinking have to become less departmentalized, less closely guarded. This new open-mindedness or "zero mind-set" targets knowledge so that an organization applies it when and where it is really needed.
The authors-two top executives at one of the "big five" accounting and consulting firms-show how to create a zero-space organization: a value-adding, quick-reacting, non-centralized, non-standardized, innovation-generating workplace for dedicated talent.
Zero Space defines a business model in which an organization achieves success without owning assets or needing management. In a zero space organization, knowledge is the only true currency and people are the business's assets and its investors in future success.
Through eight new organizational principles the authors illustrate how "zero-mindedness" is essential for the new economy. Just as organizations will have to exist in less tangible, less prescribed forms, so will thinking have to become less departmentalized, less closely guarded. This new open-mindedness or "zero mind-set" targets knowledge so that an organization applies it when and where it is really needed.
The authors-two top executives at one of the "big five" accounting and consulting firms-show how to create a zero-space organization: a value-adding, quick-reacting, non-centralized, non-standardized, innovation-generating workplace for dedicated talent.
DEI needs a reset. Discover how to achieve real social change in the workplace that puts everyone ahead through the groundbreaking FAIR framework.
The demand for inclusive workplaces is stronger than ever, with most employees seeking a sense of belonging and fairness at work. Yet traditional diversity, equity, and inclusion (DEI) strategies have faced backlash and stagnation, leaving organizations at a crossroads.
Where common DEI initiatives have failed, this book instead offers a results-based, systems-focused, all-inclusive, and universally beneficial framework to help bring about real social change in the workplace. This can be achieved through the FAIR framework:
- Fairness-Promote equitable treatment by addressing systemic barriers and ensuring transparent, just practices for all.
- Access-Expand opportunities by removing obstacles and creating pathways for underserved and underrepresented groups.
- Inclusion-Foster a sense of belonging where diverse voices are valued, heard, and integrated into decision-making.
- Representation-Reflect the diversity of society at all levels, ensuring visibility and participation across demographics.
This book isn't about the next acronym or rebranding; it's a call to action for a more effective and resilient approach to social progress. The DEI industrial complex failed to make real change through unchecked growth and performative practices, and far-right antagonists only offer regressive “solutions.” With clarity, urgency, and practicality, Fixing Fairness offers a third option and charts a path forward for those committed to creating better outcomes for all.
The demand for inclusive workplaces is stronger than ever, with most employees seeking a sense of belonging and fairness at work. Yet traditional diversity, equity, and inclusion (DEI) strategies have faced backlash and stagnation, leaving organizations at a crossroads.
Where common DEI initiatives have failed, this book instead offers a results-based, systems-focused, all-inclusive, and universally beneficial framework to help bring about real social change in the workplace. This can be achieved through the FAIR framework:
- Fairness-Promote equitable treatment by addressing systemic barriers and ensuring transparent, just practices for all.
- Access-Expand opportunities by removing obstacles and creating pathways for underserved and underrepresented groups.
- Inclusion-Foster a sense of belonging where diverse voices are valued, heard, and integrated into decision-making.
- Representation-Reflect the diversity of society at all levels, ensuring visibility and participation across demographics.
This book isn't about the next acronym or rebranding; it's a call to action for a more effective and resilient approach to social progress. The DEI industrial complex failed to make real change through unchecked growth and performative practices, and far-right antagonists only offer regressive “solutions.” With clarity, urgency, and practicality, Fixing Fairness offers a third option and charts a path forward for those committed to creating better outcomes for all.
Too many organizations today play follow the leader: the commander articulates a "vision" and people uncritically go along with it. But this style of leadership is ultimately ineffective and even dangerous. It hampers people's ability to anticipate and react to changing circumstances. And if the leader's vision is flawed, the entire organization will suffer. In Real Leadership, Dean Williams argues that the true task of the leader is to get people to face the reality of any situation themselves and develop strategies to deal with problems or take advantage of opportunities. Leaders who are responsible with their power and authority don't dictate; they help people determine what shifts in their values, habits, practices and priorities will be needed to accommodate changing conditions and new demands. Williams details how to apply this new approach to six different challenges that every organization faces. Throughout, he uses examples from his own experiences--working with organizations as diverse as the government of Singapore, Aetna Life and Casualty, and the nomadic Penan tribe in Borneo--as well as historical examples and the insights gleaned from his many interviews with presidents, prime ministers, and business leaders to demonstrate the practical application of real leadership in the real world. At a time when so many "visionary" leaders have led their organizations to disaster, Real Leadership offers a needed, proven alternative.
“Fear and doubt are the two greatest enemies of high performance in the workplace. This powerful book shows you how to instill more and more courage and confidence in every person, releasing personal potential you didn't know you had available.”
-Brian Tracy, author of Eat That Frog!
The hardest part of a manager's job isn't staying organized, meeting deliverable dates, or staying on budget. It's dealing with people who are too comfortable doing things the way they've always been done and too afraid to do things differently-workers who are, as Bill Treasurer puts it, too “comfeartable.” They fail to exert themselves any more than they have to and make their businesses dangerously safe.
Treasurer, a courage-building pioneer, proposes a bold antidote: courage. He lays out a step-by-step process that treats courage as a skill that can be developed and strengthened. Treasurer differentiates what he calls the Three Buckets of Courage: TRY Courage, having the guts to take initiative; TRUST Courage, being willing to follow the lead of others; and TELL Courage, being honest and assertive with coworkers and bosses.
Aristotle said that courage is the first virtue because it makes all other virtues possible. It's as true in business as it is in life. With more courage, workers gain the confidence to take on harder projects, embrace company changes with more enthusiasm, and extend themselves in ways that will benefit their careers and their company.
-Brian Tracy, author of Eat That Frog!
The hardest part of a manager's job isn't staying organized, meeting deliverable dates, or staying on budget. It's dealing with people who are too comfortable doing things the way they've always been done and too afraid to do things differently-workers who are, as Bill Treasurer puts it, too “comfeartable.” They fail to exert themselves any more than they have to and make their businesses dangerously safe.
Treasurer, a courage-building pioneer, proposes a bold antidote: courage. He lays out a step-by-step process that treats courage as a skill that can be developed and strengthened. Treasurer differentiates what he calls the Three Buckets of Courage: TRY Courage, having the guts to take initiative; TRUST Courage, being willing to follow the lead of others; and TELL Courage, being honest and assertive with coworkers and bosses.
Aristotle said that courage is the first virtue because it makes all other virtues possible. It's as true in business as it is in life. With more courage, workers gain the confidence to take on harder projects, embrace company changes with more enthusiasm, and extend themselves in ways that will benefit their careers and their company.
Contrary to popular opinion, the American public corporation is on the decline. Leading scholar Gerald Davis explains the social and economic pressures behind the rise and fall of the American corporation, the surprising negative consequences, and what the post-corporate future may hold.
In an era of Citizens United and 8-figure paychecks for CEOs, most of us imagine that corporations have never been more powerful. Yet public corporations-companies that sell shares to the public, rather than being privately owned-are in retreat in the US, while alternative ways of organizing business, are on the rise.
To many this will sound like good news-but Gerald Davis points out that there's a considerable downside. In their heyday public corporations provided good salaries, benefits, training, lifetime employment, and retirement pensions-features that are conspicuously absent from newer models championed by companies like Uber. The consequences of corporate decline in the US are stark: greater inequality, less mobility, and a frayed social safety net.
This book explains the rise of the large American corporation, it's role in greatly expanding the middle class, and the economic pressures that are making it unsustainable. The future could see either increasing polarization, as careers turn into jobs and jobs turn into tasks, or a more democratic economy built from the grassroots. Davis explains how we got here and lays out the choices ahead of us.
In an era of Citizens United and 8-figure paychecks for CEOs, most of us imagine that corporations have never been more powerful. Yet public corporations-companies that sell shares to the public, rather than being privately owned-are in retreat in the US, while alternative ways of organizing business, are on the rise.
To many this will sound like good news-but Gerald Davis points out that there's a considerable downside. In their heyday public corporations provided good salaries, benefits, training, lifetime employment, and retirement pensions-features that are conspicuously absent from newer models championed by companies like Uber. The consequences of corporate decline in the US are stark: greater inequality, less mobility, and a frayed social safety net.
This book explains the rise of the large American corporation, it's role in greatly expanding the middle class, and the economic pressures that are making it unsustainable. The future could see either increasing polarization, as careers turn into jobs and jobs turn into tasks, or a more democratic economy built from the grassroots. Davis explains how we got here and lays out the choices ahead of us.
The service sector has grown to become 80% of the US economy, yet it's poised for a revolution in personalization, big data, and complexity. How can companies design a strategy to compete?
The service sector-any company not involved in the production of products-is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management, this book seeks to provide a roadmap for the design and delivery of winning services for leaders and managers entrusted with the task in the years to come.
The authors review their own seminal work on service management, testing the durability of concepts they've helped develop over the past thirty years. Then they move on to look at how better results will be achieved in the future-what needs to be done to create great places to work, design efficient and enjoyable service experiences, use technology to improve service delivery, and engage and retain customers. Using examples of dozens of companies in a wide variety of industries, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.
The service sector-any company not involved in the production of products-is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management, this book seeks to provide a roadmap for the design and delivery of winning services for leaders and managers entrusted with the task in the years to come.
The authors review their own seminal work on service management, testing the durability of concepts they've helped develop over the past thirty years. Then they move on to look at how better results will be achieved in the future-what needs to be done to create great places to work, design efficient and enjoyable service experiences, use technology to improve service delivery, and engage and retain customers. Using examples of dozens of companies in a wide variety of industries, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.
The fact is, because they're the ones actually doing the day-to-day work front-line employees see a great many problems and opportunities that their managers don't. But most organizations do very poorly at tapping into this extraordinary potential source of revenue-enhancing, savings-generating ideas.
Ideas Are Free sets out a roadmap for totally integrating ideas and idea management into the way companies are structured and operate. Alan Robinson and Dean Schroeder draw on their ten years experience with more than three hundred organizations in fifteen countries to show precisely how to design a system to take advantage of this virtually free, perpetually renewing font of innovation.
Robinson and Schroeder deal with two fundamental principles of managing ideas that are highly counterintuitive - the importance of going after small ideas rather than big ones, and the problems with the most common reward schemes and how to avoid them. They describe how to make ideas part of everyone's job, and how to set up and run an effective process for handling ideas-how to take a good idea system and make it great. And they show how good idea systems have a profound impact on an organization's culture. At the end of each chapter they provide "Guerrilla Tactics for the Idea Revolutionary", actions to promote ideas that any manager can take on his or her own authority, and that require little or no resources.
Ideas Are Free sets out a roadmap for totally integrating ideas and idea management into the way companies are structured and operate. Alan Robinson and Dean Schroeder draw on their ten years experience with more than three hundred organizations in fifteen countries to show precisely how to design a system to take advantage of this virtually free, perpetually renewing font of innovation.
Robinson and Schroeder deal with two fundamental principles of managing ideas that are highly counterintuitive - the importance of going after small ideas rather than big ones, and the problems with the most common reward schemes and how to avoid them. They describe how to make ideas part of everyone's job, and how to set up and run an effective process for handling ideas-how to take a good idea system and make it great. And they show how good idea systems have a profound impact on an organization's culture. At the end of each chapter they provide "Guerrilla Tactics for the Idea Revolutionary", actions to promote ideas that any manager can take on his or her own authority, and that require little or no resources.
Well-intentioned diversity programs are failing to create true workplace equality; Martin Davidson provides a new model for the future that makes "leveraging difference" a critical business strategy, not just politically correct window dressing.
The idea for this book came to Martin Davidson during a disarmingly honest conversation with a CFO he worked with. “Look,” the executive said, clearly troubled. “I know we can get a diverse group of people around the table. But so what? What difference does it really make to getting bottom-line results?”
Answering the “so what?” led Davidson to explore the flaws in how companies typically manage diversity. They don't integrate diversity into their overall business strategy. They focus on differences that have little impact on their business. And often their diversity efforts end up hindering the professional development of the very people they were designed to help.
Davidson explains how what he calls Leveraging Difference™ turns persistent diversity problems into solutions that drive business results. Difference becomes a powerful source of sustainable competitive advantage instead of a distracting mandate handed down from HR.
To begin with, leaders must identify the differences most important to achieving organizational goals, even if the differences aren't the obvious ones. The second challenge is to help employees work together to understand the ways these differences matter to the business. Finally, leaders need to experiment with how to use these relevant differences to get things done. Davidson provides compelling examples of how organizations have tackled each of these challenges.
Ultimately this is a book about leadership. As with any other strategic imperative, leaders need to take an active role-drive rather than just delegate. Successfully leveraging difference can be what distinguishes an ordinary organization from an extraordinary one.
The idea for this book came to Martin Davidson during a disarmingly honest conversation with a CFO he worked with. “Look,” the executive said, clearly troubled. “I know we can get a diverse group of people around the table. But so what? What difference does it really make to getting bottom-line results?”
Answering the “so what?” led Davidson to explore the flaws in how companies typically manage diversity. They don't integrate diversity into their overall business strategy. They focus on differences that have little impact on their business. And often their diversity efforts end up hindering the professional development of the very people they were designed to help.
Davidson explains how what he calls Leveraging Difference™ turns persistent diversity problems into solutions that drive business results. Difference becomes a powerful source of sustainable competitive advantage instead of a distracting mandate handed down from HR.
To begin with, leaders must identify the differences most important to achieving organizational goals, even if the differences aren't the obvious ones. The second challenge is to help employees work together to understand the ways these differences matter to the business. Finally, leaders need to experiment with how to use these relevant differences to get things done. Davidson provides compelling examples of how organizations have tackled each of these challenges.
Ultimately this is a book about leadership. As with any other strategic imperative, leaders need to take an active role-drive rather than just delegate. Successfully leveraging difference can be what distinguishes an ordinary organization from an extraordinary one.
A microfinance industry insider offers a shocking account of corruption and betrayal of the poor by an industry supposedly dedicated to doing good. The author is one of the rare field workers who has seen microloans work at the ground level; he concludes that predatory lending and profit pressure are causing most of them to do far more harm than good. This is the sad tale of a good idea gone horribly bad.
An instant New York Times bestseller!
Do you want the key to driving equity and skyrocketing profits? It's simple: hand over control to your workers.
Discover 9 strategies to create better, healthier workplaces, grounded in evidence-based research.
This revolutionary guide aims to revolutionize the workplace for justice, equity, and profitability by handing the reins over to the real drivers of success: the workers.
Based on research from over 1,200 companies, including WalMart, Google, and JPMorgan Chase, this book follows real-world cases from companies where employees evolved from silent contributors to masterminds steering corporate strategies. These cases are the vanguard of a vibrant era in which workers will be the architects of their destinies, shaping not just their own careers but the entire trajectories of their organizations. Her work has quantified the financial impact investing in people can have on an organization-the first reliable calculation in the literature of talent retention.
From this research, 9 key strategies emerged:
• Centering employee voices
• Mutualistic working relationships
• Intersectional inclusion strategies
• Reimaging employee benefits
• Frontline leader drive DEIJ strategies
• Hire STARS
• Develop deep talent benches
• Human capital reporting as a competitive strategy
• Distributed leadership
This book goes deeper to show how these strategies are working in the real-world today. When workers have stakes, everyone scores: businesses surge, and teams ride a high they've never felt before. This is a win-win proposition: both management and labor win when you put people first.
Do you want the key to driving equity and skyrocketing profits? It's simple: hand over control to your workers.
Discover 9 strategies to create better, healthier workplaces, grounded in evidence-based research.
This revolutionary guide aims to revolutionize the workplace for justice, equity, and profitability by handing the reins over to the real drivers of success: the workers.
Based on research from over 1,200 companies, including WalMart, Google, and JPMorgan Chase, this book follows real-world cases from companies where employees evolved from silent contributors to masterminds steering corporate strategies. These cases are the vanguard of a vibrant era in which workers will be the architects of their destinies, shaping not just their own careers but the entire trajectories of their organizations. Her work has quantified the financial impact investing in people can have on an organization-the first reliable calculation in the literature of talent retention.
From this research, 9 key strategies emerged:
• Centering employee voices
• Mutualistic working relationships
• Intersectional inclusion strategies
• Reimaging employee benefits
• Frontline leader drive DEIJ strategies
• Hire STARS
• Develop deep talent benches
• Human capital reporting as a competitive strategy
• Distributed leadership
This book goes deeper to show how these strategies are working in the real-world today. When workers have stakes, everyone scores: businesses surge, and teams ride a high they've never felt before. This is a win-win proposition: both management and labor win when you put people first.
Nationally syndicated radio host and bestselling author Thom Hartmann exposes the covert war conservatives, and corporations are waging against America's middle class-a war that's reducing the rest of us to a politically impotent working poor. This book asks: How did this happen? Who's benefiting? And how can we stop it?