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One of businesses greatest modern challenges is navigating the inevitable culture clashes that come with a global workplace. Michael Landers says the solution is deceptively simple: by becoming aware of your own culturally conditioned beliefs and practices, you can more easily recognize and adapt to those other cultures.
In an era when people and money are flowing fast across international boundaries, physically and virtually, culture crashes have become increasingly frequent, says international business consultant Michael Landers. A culture crash is what happens when someone unwittingly offends, frustrates or mystifies a person from a different culture. This can lead to lost business, hurt feelings, damaged relationships, even international incidents, as when Bill Gates shook his South Korean host with one hand when he was supposed to use two (very disrespectful).
So are culture crashes inevitable? No! All cultures fall into certain broad categories, and if you can figure out what kind of culture you're dealing with you can avoid committing a major faux pas. Landers first helps you become aware of your own culturally conditioned behaviors, perceptions and values, which seem so “normal” you don't even notice them (kind of like thinking you're not the one with an accent). Then he shows you how to figure out where a culture lies along continuums like individualistic vs. collectivist, direct vs. indirect, punctual vs. relaxed, and formal vs. informal. Filled with dozens of instructive and entertaining stories, this book will point you in the right direction as you navigate through the new global era.
In an era when people and money are flowing fast across international boundaries, physically and virtually, culture crashes have become increasingly frequent, says international business consultant Michael Landers. A culture crash is what happens when someone unwittingly offends, frustrates or mystifies a person from a different culture. This can lead to lost business, hurt feelings, damaged relationships, even international incidents, as when Bill Gates shook his South Korean host with one hand when he was supposed to use two (very disrespectful).
So are culture crashes inevitable? No! All cultures fall into certain broad categories, and if you can figure out what kind of culture you're dealing with you can avoid committing a major faux pas. Landers first helps you become aware of your own culturally conditioned behaviors, perceptions and values, which seem so “normal” you don't even notice them (kind of like thinking you're not the one with an accent). Then he shows you how to figure out where a culture lies along continuums like individualistic vs. collectivist, direct vs. indirect, punctual vs. relaxed, and formal vs. informal. Filled with dozens of instructive and entertaining stories, this book will point you in the right direction as you navigate through the new global era.
On-the-Job Training (OJT) is the single most used training method in organizations today. But it is also the most misused-because very few of those doing OJT are ever trained how to do it. In Hands-On Training Gary Sisson draws on his thirty-five years of experience to lay out a simple, systematic approach to OJT that can be understood and applied by anyone in any organization-- managers, line or staff supervisors, employees and both internal and external human resource and training professionals.
Bestselling author Lynda Gratton-one of the top twenty management thinkers in the world according to the Financial Times-follows up her bestseller Hot Spots, (over 16,000 sold) by taking a deep look at people who GLOW-individuals in organizations who radiate energy and attract others to them - who are able to create, find, and flourish in hot spots of innovation.
In the newly updated edition of this classic empowerment business fable-over 400,000 copies sold-Ken Blanchard and John Carlos show you how to shift to an empowered, employee-driven work environment.
Veteran project manager and University of California professor Zachary Wong identifies the eight most common people problems in managing projects and offers a flexible, customizable approach to solving them, based on a lifetime of research.
Being a team leader is a demanding job that is expected to get even more demanding in the coming years. You're expected to be part parent, part referee, part coach, part manager and part frustrated. And today's workforce is more diverse, more knowledgeable, more complex and more dynamic than ever before. So where are the new tools for this ever-more complex job? Drawing on decades of experience as a senior manager at Chevron, a management consultant, and an “Honored Instructor” at U.C. Berkeley, Zachary Wong identifies the top eight people skills that project team leaders need. To master these skills he Wong doesn't prescribe specific habits or behaviors. Instead, he gives team leaders a tool or model to help them see and diagnose people problems more clearly and then offers different options and ideas to help them decide which actions best fit their situation and who they are-he empowers team leaders rather than constrains them. This book takes a uniquely flexible approach to the always-vexing problem of getting the best contributions from the people on your team.
Being a team leader is a demanding job that is expected to get even more demanding in the coming years. You're expected to be part parent, part referee, part coach, part manager and part frustrated. And today's workforce is more diverse, more knowledgeable, more complex and more dynamic than ever before. So where are the new tools for this ever-more complex job? Drawing on decades of experience as a senior manager at Chevron, a management consultant, and an “Honored Instructor” at U.C. Berkeley, Zachary Wong identifies the top eight people skills that project team leaders need. To master these skills he Wong doesn't prescribe specific habits or behaviors. Instead, he gives team leaders a tool or model to help them see and diagnose people problems more clearly and then offers different options and ideas to help them decide which actions best fit their situation and who they are-he empowers team leaders rather than constrains them. This book takes a uniquely flexible approach to the always-vexing problem of getting the best contributions from the people on your team.
Recounting controversial First Amendment cases from the Red Scare era to Citizens United, William Bennett Turner shows how we've arrived at our contemporary understanding of free speech. His strange cast of heroes and villains, some drawn from cases he litigated, includes Communists, Jehovah's Witnesses, Ku Klux Klansmen, the world's leading pornographer, prison wardens, dogged reporters, federal judges, a computer whiz, and a counterculture comedian. Figures of Speech offers a brief and insightful history of speaking up-and facing the consequences.
The workbook version of this international bestseller guides you through getting more of the important things done. You'll stop procrastinating and start eating those frogs in no time!
The workbook follows the same twenty-one-chapter format as the book. Each chapter includes four exercises with space to do the exercises on the pages. The workbook will also include a narrative character who is struggling with procrastination in her work and home lives and uses the recommendations from Eat That Frog! to improve her time management performance.
The workbook follows the same twenty-one-chapter format as the book. Each chapter includes four exercises with space to do the exercises on the pages. The workbook will also include a narrative character who is struggling with procrastination in her work and home lives and uses the recommendations from Eat That Frog! to improve her time management performance.
Laura Stack, aka The Productivity Pro®, offers an up-to-date guide packed with advice to help busy executives make sure they are both efficient and effective
Inspired by Peter Drucker's classic The Effective Executive, Laura Stack offers a productivity bible for the 21st century. She focuses on time management strategies today's executives can use to quickly obtain profitable, productive results by managing the intersection between two critical values: effectiveness and efficiency.
Effectiveness, Stack says, is identifying and achieving the best objectives for your organization-doing the right things. Efficiency is accomplishing them with the least time, effort, and cost possible-doing things right. If you're not clear on both, you're wasting your time. As Drucker put it, “There is nothing so useless as doing efficiently that which should not be done at all.”
Stack identifies twelve practices that will enable executives to be effective and efficient, grouped in three broad areas: strategy, teamwork, and tactics. For each practice she offers tips, techniques, and advice based on her work with individuals and organizations all over the world. There are dozens and dozens of great ideas here for making your organization, your team, and yourself vastly more productive.
Inspired by Peter Drucker's classic The Effective Executive, Laura Stack offers a productivity bible for the 21st century. She focuses on time management strategies today's executives can use to quickly obtain profitable, productive results by managing the intersection between two critical values: effectiveness and efficiency.
Effectiveness, Stack says, is identifying and achieving the best objectives for your organization-doing the right things. Efficiency is accomplishing them with the least time, effort, and cost possible-doing things right. If you're not clear on both, you're wasting your time. As Drucker put it, “There is nothing so useless as doing efficiently that which should not be done at all.”
Stack identifies twelve practices that will enable executives to be effective and efficient, grouped in three broad areas: strategy, teamwork, and tactics. For each practice she offers tips, techniques, and advice based on her work with individuals and organizations all over the world. There are dozens and dozens of great ideas here for making your organization, your team, and yourself vastly more productive.
Helping others is one of the most universal things that people do every day in their work and lives. Yet often this help is not helpful or is resented or refused. In this seminal book, a preeminent author and scholar analyzes the dynamics of helping relationships and shows how to provide help that is really helpful.
This book provides the first deep understanding of a new approach to OD, one better suited to dealing with the complexity and rapid pace of change today.
This is the first authoritative source on an exciting new development in transformational change practices at individual, group, organizational, and societal levels. Dialogic OD theory integrates the latest thinking on the power of narrative and language to create social reality with the latest thinking on applying the science of complexity to changing organizations. This contrasts with the tendency in traditional “diagnostic” OD to think about organizations as fixed objects to be scientifically investigated by conducting an accurate diagnosis-ensuring that conversations convey objective reality (the facts)-and change as something that is episodic and can be planned and managed. Dialogic OD emerged as an approach for dealing with the complex adaptive challenges that organizations face today.
The book has three main sections: an introductory section that explains Dialogic OD and the dialogic mindset, its origins, how it differs from as well as integrates other forms of consulting and change, and implications for practice; a theory section that explains the main philosophical and scientific theories since the 1980s that support or contribute to dialogic thinking; and a practice section that covers how to work from a dialogic mindset with examples of specific practices.
This is the first authoritative source on an exciting new development in transformational change practices at individual, group, organizational, and societal levels. Dialogic OD theory integrates the latest thinking on the power of narrative and language to create social reality with the latest thinking on applying the science of complexity to changing organizations. This contrasts with the tendency in traditional “diagnostic” OD to think about organizations as fixed objects to be scientifically investigated by conducting an accurate diagnosis-ensuring that conversations convey objective reality (the facts)-and change as something that is episodic and can be planned and managed. Dialogic OD emerged as an approach for dealing with the complex adaptive challenges that organizations face today.
The book has three main sections: an introductory section that explains Dialogic OD and the dialogic mindset, its origins, how it differs from as well as integrates other forms of consulting and change, and implications for practice; a theory section that explains the main philosophical and scientific theories since the 1980s that support or contribute to dialogic thinking; and a practice section that covers how to work from a dialogic mindset with examples of specific practices.
The authors of the bestseller The Secret (over 350,000 copies sold)-legendary bestselling author Ken Blanchard and top Chick-fil-A executive Mark Miller-offer profound wisdom and practical advice for how to keep growing in your leadership effectiveness throughout your life.
From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the reader through all aspects of making effective apologies in all situations.
This new expanded second edition is an international bestseller with over 200,000 copies sold and translated into 15 languages that shows you-no matter your age or skill, your job or training-how to come up with more ideas, faster and easier.
Everybody hates meetings. And why shouldn't they? Most meetings are poorly led, counter-productive, and time-wasting. Based on decades of practice and research, bestselling authors Weisbord and Janoff have come to the conclusion that most people lead meetings incorrectly. They, instead, propose ten contrarian principles that actually get things done.
Bestselling author Lynda Gratton-a world-renowned authority on business strategy-takes an extensive look at Hot Spots-places and times where cooperation flourishes, resulting in productivity and excitement. Now, these previously unexplained flares of ideas and innovation are thoroughly examined, as Gratton shows how to develop of Hot Spots within ones own environment.
We all want to do the right thing. But determining the right thing to do isn't always easy. Everytime we pick up a newspaper or turn on the TV, someone tells us how we ought to behave. Rarely, however, do we get much assistance in deciding what to do for ourselves. Meanwhile, technological developments and rapid social changes make the right decisions-especially about the BIG issues-life, death, sex, justice, and so on-harder and harder to identify.
Choosing the Right Thing to Do responds to the growing need that people of all ages have for moral guidance-without moralizing. It contains a rich palette of principles and strategies, stories and examples, ideas and insights that offer real-world help for intelligently addressing the often quite troubling choices we face every day in our personal relationships, jobs, and lifestyles.
Choosing the Right Thing to Do responds to the growing need that people of all ages have for moral guidance-without moralizing. It contains a rich palette of principles and strategies, stories and examples, ideas and insights that offer real-world help for intelligently addressing the often quite troubling choices we face every day in our personal relationships, jobs, and lifestyles.
From Great Place to Work, which produces the popular FORTUNE 100 Best Companies to Work For ranking, comes a new definition of what it takes to make an organization great FOR ALL--for the business, for people and for the world.
For 20 years Great Place to Work has published their gold-standard list of the 100 Best Companies to Work For. But their latest research shows that what was good enough to be a "great" workplace 10 or 20 years ago is not good enough now. Even at the best workplaces, leaders can--and must--do better. CEO Michael C. Bush and his team connect the dots to show how the emerging economy is about developing every ounce of human potential. Today's business climate is defined by speed, social technologies and people expecting "values" besides value. As a result, leaders have to create an outstanding culture for everyone, no matter who they are or what they do for the organization. They have to build a Great Place to Work For All.
The authors share new research on how Great Places to Work For All outperform in the stock market and grow revenue 3x faster than less-inclusive rivals. Bush and his team tell surprising, inspiring stories about how closing gaps in the work experience between groups of employees pays off for everyone. They document the ways Great Places to Work For All benefit the individuals working there and contribute to a better global society. And they introduce a new leadership framework, showing the advantages of what the authors define as Level 5 "For All" leaders. In effect, the times demand executives who not only are business-savvy but also are devoted to fairness, have deep faith in people, and empower all individuals to reach their full human potential. This is a call to lead so that organizations bring out the best in everyone.
For 20 years Great Place to Work has published their gold-standard list of the 100 Best Companies to Work For. But their latest research shows that what was good enough to be a "great" workplace 10 or 20 years ago is not good enough now. Even at the best workplaces, leaders can--and must--do better. CEO Michael C. Bush and his team connect the dots to show how the emerging economy is about developing every ounce of human potential. Today's business climate is defined by speed, social technologies and people expecting "values" besides value. As a result, leaders have to create an outstanding culture for everyone, no matter who they are or what they do for the organization. They have to build a Great Place to Work For All.
The authors share new research on how Great Places to Work For All outperform in the stock market and grow revenue 3x faster than less-inclusive rivals. Bush and his team tell surprising, inspiring stories about how closing gaps in the work experience between groups of employees pays off for everyone. They document the ways Great Places to Work For All benefit the individuals working there and contribute to a better global society. And they introduce a new leadership framework, showing the advantages of what the authors define as Level 5 "For All" leaders. In effect, the times demand executives who not only are business-savvy but also are devoted to fairness, have deep faith in people, and empower all individuals to reach their full human potential. This is a call to lead so that organizations bring out the best in everyone.
A timely sequel with breakthrough strategies from Jane Hyun, the author of Breaking the Bamboo Ceiling, to help Asian Americans build their leadership and influence skills by embracing their cultural strengths and mapping an achievable career path.
How can Asian Americans lead and influence in a way that feels culturally authentic?
19 years after her groundbreaking book, global leadership strategist Jane Hyun unveils Leadership Toolkit for Asians – a guide for Asian Americans to build their capacity to lead and influence with a blueprint that is achievable and culturally relevant.
Asian Americans are the least likely demographic to be promoted or to have a mentor or sponsor– they make up 13% of the professional workforce, but less than 3% of executive positions. This dynamic hurts everyone, and the solution calls us to embrace our unique perspectives while organizations create a more fertile environment for growing Asian talent.
This toolkit-based on Hyun's work with thousands of leaders-is filled with self-assessments, checklists, quizzes, and stories of Asian American leaders to help you put ideas into action. It will show you how to leverage your life experiences to craft a bespoke leadership journey.
• Assess: Identify your goals, cultural values and assets
• Equip: Navigate effectively with people who are different from you, push back against stereotypes, strengthen your networks, apply a developmental model to help you get there
• Transform: Create your own model and engage advocates as you put it into practice
How can Asian Americans lead and influence in a way that feels culturally authentic?
19 years after her groundbreaking book, global leadership strategist Jane Hyun unveils Leadership Toolkit for Asians – a guide for Asian Americans to build their capacity to lead and influence with a blueprint that is achievable and culturally relevant.
Asian Americans are the least likely demographic to be promoted or to have a mentor or sponsor– they make up 13% of the professional workforce, but less than 3% of executive positions. This dynamic hurts everyone, and the solution calls us to embrace our unique perspectives while organizations create a more fertile environment for growing Asian talent.
This toolkit-based on Hyun's work with thousands of leaders-is filled with self-assessments, checklists, quizzes, and stories of Asian American leaders to help you put ideas into action. It will show you how to leverage your life experiences to craft a bespoke leadership journey.
• Assess: Identify your goals, cultural values and assets
• Equip: Navigate effectively with people who are different from you, push back against stereotypes, strengthen your networks, apply a developmental model to help you get there
• Transform: Create your own model and engage advocates as you put it into practice