This new edition of the bestselling employee development classic includes advice on engagement and retention in today's more flexible employment environment, a new chapter on remote and hybrid work, and a deeper discussion of career development in your organization.

Study after study confirms that career development is the single most powerful tool managers have for driving retention, engagement, productivity, and results. But most managers feel they just don't have time for it. This book offers a better way: frequent, short conversations with employees about themselves, their goals, and the business that can be integrated seamlessly into the normal course of business.

Beverly Kaye and Julie Winkle Giulioni identify three broad types of conversations that will increase employees' awareness of their strengths, weaknesses, and interests; and point out where their organization and their industry are headed. The authors provide new assessments, worksheets, and a discussion guide to help employees and managers pull all of that together to create forward momentum. The accompanying AI Bookbot enhances this experience by offering real-time guidance, conversation prompts, and personalized insights based on the book's proven methodologies.

This second edition expands the provocative analysis of the racist colonial dynamics at play in philanthropy and finance into other sectors and offers practical advice on how anyone can be a healer.

Though it seems counterintuitive, the $1 trillion philanthropic industry has evolved to mirror colonial structures ultimately doing more harm than good. Edgar Villanueva has seen past the field's glamorous, altruistic façade, and into its shadows: white supremacy, savior complexes, and internalized oppression. In this critically important book, he shows how to make money a tool of love, to help us thrive rather than to hurt and divide us.

The second edition has two new chapters. “Medicine Beyond Money” relates inspiring examples of people using their resources to decolonize entertainment, museums, libraries, land ownership, and much more . “Story as Medicine” explains how sharing our stories is a vital part of that process.

Across history and to the present day, the accumulation of wealth is steeped in trauma. Drawing from Native traditions, Villanueva empowers individuals and institutions to acknowledge and begin to repair the damage done through his Seven Steps to Healing: Grieve, Apologize, Listen, Relate, Represent, Invest, and Repair. As Villanueva writes “Everyone has a role in the process of healing. All our suffering is mutual. All our healing is mutual. All our thriving is mutual.”

The definitive introduction for changemakers new to the world of nonprofit and small business boards of directors.

Bust the status quo of board room administrative tedium and passive participation to contribute to meaningful social transformation and impact in your organization. Authors Jukanovich and West offer changemakers new to the boardroom the mindset and strategies necessary to make a difference in the organizations they lead.

Mission-based, socially responsible, and transformational organizations are needed more today than ever. And the boards that lead them must be in tune with their stakeholder's culture. But so often they are held back by ineffective decision making and a lack of interpersonal trust.

This book breaks down the key elements of a successful boardroom and how to achieve them. From onboarding diverse talent to establishing trust through accountability, you will have the tools and actionable techniques needed to effectively make a difference in the world with healthier boardroom practices.

“Essential reading for anyone truly interested in saving democracy from the predations of kleptocracy and plutocracy.”
-Charles Davidson, The Journal of Democracy

This book expands our understanding of the financial secrecy system dominating capitalism today and shows how we can create accountability to restore our democracy.

Over the last half century, capitalism has created the means for trillions of dollars, euros, pounds, and other stores of wealth to move invisibly-beyond the control of central bankers, law enforcement agents, and international institutions. With an entire financial secrecy system now dominating capitalist operations, riches flow inexorably upward and accelerate economic inequality. And rising inequality is directly imperiling-weakening, obstructing, and degrading-democracy.

This book is not a screed against capitalism-it is a call for capitalism to return to its roots, reenergizing its synergies with democracy. Raymond Baker writes, “Democratic capitalism is, in my judgment, the best system yet devised in political economy, but dysfunctions within its capitalist component are undermining the two-part system.”

Baker explains the tax havens, secrecy jurisdictions, disguised corporations, anonymous trusts, fake foundations, regulatory loopholes, money laundering techniques, and more that make up the financial secrecy system. But he goes beyond the “what” to the “why,” examining the motivations driving the system that generates and shelters trillions of dollars that could go toward spreading wealth, generating public goods, and protecting the environment.

Going deeper, Baker illustrates how these realities further corrode the commonwealth, with chapters devoted to the facilitating activities and impacts of banks, corporations, enabling lawyers and accountants, governments, and international institutions and concluding with the limiting role played in policy silos that are missing the bigger picture.

Finally, he provides specific, pragmatic measures to reset capitalism so that it once again contributes to shared prosperity and sustained democracy. This is a magisterial treatment of an issue that is at the root of so many problems that plague our nation and the world today.

Ranked #7 on Forbes.com's Top 10 Customer Experience Books of 2024

True inclusion happens when leaders stop relying on HR practitioners to own full responsibility for DEI initiatives. The small, intentional daily leadership practices in this book are the key to creating truly inclusive organizations.

Diversity and inclusion training and books have flooded the market, but the gap between what is promised and what is delivered is beginning to undermine the progress that has been made.

There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip readers with the actionable tools they've been searching for.

Leaders will learn:
● Why they are the key to inclusion
● Insights for the lifelong journey
● Successful practices they can start today
● And more

With the era of big DEI coming to an end, leaders will make big strides through small daily changes in their processes that lead to creating an inclusive workplace culture. With this toolkit of actions, activities, and tactics leaders will become the foundation of diversity and inclusion in their organization.

"Leaders who want to amp up employee morale should take a look.”-Publishers Weekly

What if the answer to motivating people is to stop trying to motivate them?

The second edition of this bestseller reveals how motivation science is essential for solving the most vexing leadership issues-from hybrid work and retention to employee engagement.

Leaders face a motivation dilemma. Traditional command-and-control management styles and carrot-and-stick motivation techniques have been proven ineffective.

Motivation researcher and leadership consultant Susan Fowler expands on her groundbreaking Spectrum of Motivation model in this updated post-pandemic edition. New chapters tackle motivation science's role in managing remote and hybrid work; expose overused tactics, such as gamification and tokens; and tell the fascinating backstory behind the great resignation and quiet quitting.

Fowler's approach to leadership is fresh, pragmatic, and inspiring. But it's also empirically sound. Her framework builds on Self-Determination Theory, equipping leaders with skills to encourage choice, deepen connection, and build competence. Leaders who mastered this method have experienced breakthroughs with higher retention, lower turnover, greater acceptance of DEIJ initiatives, and a more vital, creative, and resilient workforce.

Through her experiences working with organizations and leaders around the world, Fowler reminds us that motivation is at the heart of everything people do and everything they don't do but wish they did. When managers integrate motivation science into their everyday leadership practice, an evolutionary truth emerges: people can be highly productive and flourish simultaneously.

In a world we cannot recognize, how do we find a way forward? In this world we do not understand, how do we know what to do? When so little is comprehensible, what is meaningful work? What is genuine contribution?

Bestselling author Margaret Wheatley has summoned us to be courageous leaders who strengthen community and rely on fully engaged people since her 1992 classic book, Leadership and the New Science, and eight subsequent books. In response to how quickly society is changing and the exponential increase in leadership challenges, this second edition of her latest bestseller is 80% new material.

How do we see clearly so that we can act wisely? Wheatley brings present reality into clear and troubling focus using multiple lenses of Western and Indigenous sciences, and the historic patterns of collapse in complex civilizations. With gentle but insistent guidance to face reality, she offers us the path and practices to be sane leaders who know how to evoke people's inherent generosity, creativity, and kindness.

Skillfully weaving science, history, exemplars, poetry, and quotes with stories and practices, Wheatley asks us to be Warriors for the Human Spirit, leaders and citizens who stay engaged, choose service over self, stand steadfast in the midst of crises, and offer our reliable presence of compassion and insight no matter what.

A top mental health writer, trauma researcher, and survivor illuminates the dual nature of loss-the science behind it and art of transforming it with a breakthrough book and truly holistic approach.

After experiencing two rare heart attacks at the age of 33-and a third a decade later, DeMarco knows trauma intimately. Trauma breaks your relationship with time by upending your expectations, fracturing your memories and identity, and destroying your innocence.

With poignant wisdom and refreshing insight DeMarco explodes traditional myths of resilience and shows what it takes to thrive through any of life's challenges. DeMarco situates meaningful challenge and loss specifically in the context of “lost innocence,” and challenges common notions that we can think our way out of despair and back to a “normal” happy life when the unimaginable shatters it.

Leveraging advances in emotion science, somatic psychology, neuroscience, and trauma, Holding Onto Air brings the body and spirit into the solution, as much as the mind, and so presents a truly integrated, “whole person” approach to recovering from lost innocence and building resilience. It also makes spirit accessible for anyone of any background or belief-or no aligned belief.

More than a rudimentary map for navigating grief and loss' rocky terrain (with tired tropes and shop-worn strategies), DeMarco offers a unique and trusted guide for an arduous journey every human being will have to face-the realization of evil, pain, or mortality that occurs after a person experiences trauma.

Your DEIJ efforts are stagnating because you continue to center whiteness. Creating a truly anti-racist organization requires learning how to identify and rectify the systemic, and often unconscious, centering of white culture and values in the workplace.

Corporate America continues to struggle with racial equity in a post-George Floyd world. As the United States becomes more diverse and the public consciousness continues to shift, successful racial equity efforts in the workplace are needed now more than ever.

Decentering Whiteness in the Workplace exposes the ways that white culture and expectations are centered in the modern American workplace and the fears within corporate spaces about talking candidly, openly, and honestly about whiteness, white supremacy, and anti-Blackness.

Readers will discover:
• A direct and straightforward analysis about what white-centering is
• An evaluation of the different ways that whiteness is centered in the workplace, such as bereavement and holiday policies and dress codes
• A guide on how to recognize and decenter whiteness within oneself and at work
• Solutions for people to contribute individually and systemically to anti-oppression

Decentering Whiteness in the Workplace provides a crucial guidebook with practical solutions for leaders, DEIJ practitioners, and anyone hoping to truly create an anti-racist workplace.

The Antiracist Heart delivers a unique path to antiracist activism and introspection by applying neuroscience exercises, questionnaires, and journaling prompts based on the book How to Have Antiracist Conversations.

Have you wanted to stand up for the values you believe in, yet found yourself inexplicably held back? Do you long for a way to hold people accountable that doesn't simultaneously demean them? The Antiracist Heart combines cutting-edge neuroscience with ways to build Martin Luther King Jr's vision of Beloved Community, delivering practical tools for the internal and interpersonal work of antiracism. This book prepares the reader to have a new kind of conversation when racist harms occur – one that doesn't shy away from hard truths yet doesn't demonize anyone.

Based on the framework of How to Have Antiracist Conversations, the activities in this handbook empower readers to disrupt the ways racism plays out in daily life. In each chapter, Manning, a clinical psychologist and antiracist activist, and Peyton, a neuroscience expert and educator, both trainers in Nonviolent Communication, unpack key concepts like bias and trauma using brain science alongside practices for self-connection and dialogue.

The exercises are:
• Flexible
• Designed to work for individuals or groups
• For people of the Global Majority (BIPOC) or white people
• For those with or without experience in addressing the effects of racism

By better understanding the neuroscience of how brains develop in response to culture, readers gain skills to interrupt implicit biases and racist constructs deep within the brain. The activities invite introspection and a radical form of self-compassion that make antiracist dialogues and actions possible, thus creating real change.

Improve communication, engagement, and culture with active listening.

When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?

All you have to do is listen.

The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:

1. Recognize the unsaid
2. Seek to understand
3. Decode
4. Act
5. Close the loop

Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.

When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains.

Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.

When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.

This go-to guidebook helps agile practitioners overcome upskilling challenges in their organizations through effective Dojo coaching.

Agile has changed the way we work in our organizations. But by demanding constant innovation and product delivery, individuals and teams struggle to find time to improve their skills. That's where the Dojo comes in. Dojo-style coaching encourages this kind of learn-by-doing form of skill development, one where guided breakthroughs and upskilling happen while delivering on current work.

In this useful pocket guide, experienced Dojo coach Jess Brock delivers practical advice based on her extensive experience in real-world Dojos. Combining proven tactics and a comprehensive tool kit, along with actionable tips needed to drive engagement in both physical and virtual Dojo spaces, this pocket guide will equip you to maximize the impact of your Dojo.

Whether you are a seasoned pro or you are just starting to develop your Dojo coaching skills, this no-nonsense book will help Dojo coaches at any stage of their journey.

Author of the bestselling DEI Deconstructed returns with a companion workbook filled with practical and actionable techniques for changemakers at all stages of their DEI journey.

The next step in your DEI journey starts here. Building on the knowledge base of DEI Deconstructed, Lily Zheng offers a workbook with 40 original exercises, worksheets, and other tools to help guide you and your organization toward more substantive and lasting DEI outcomes. Whether you're a new or veteran DEI practitioner looking to improve your practice, a leader looking to grow your leadership skills, or an advocate looking to play more powerful roles in movements, this book will give you the practical tools to do just that.

From self-work to organizational change, this workbook will upskill you with the core competencies required for impactful DEI work, such as – diagnosing inequity, working with constituents, building movements, creating psychological safety, stewarding inclusive cultures, resolving conflict and harm, and achieving systems change. Most importantly, it will give you valuable experience putting these skills into action. Each activity can stand on its own and is designed to stimulate valuable reflection and practice. Included are recommendations for targeted exercise roadmaps to supplement your learning journey. Taken all together, these exercises are a complete masterclass in any practitioner's DEI education.

Drawing on the accumulated expertise of one of the world's top leadership development organizations, this is a comprehensive and accessible guide to effective leadership practice, written in fifty-two short, to-the-point chapters.

A disciplined leader is someone who identifies and focuses in on what author John Manning calls “the vital few”-that 20 percent of activities that will deliver 80 percent of the results. Manning should know. He is the President of Management Action Programs, Inc., a general management consulting firm that's helped tens of thousands of leaders accelerate their leadership and management performance. In this book he draws on MAP's fifty years of expertise to present a comprehensive guide to effective leadership practice in short, quick-read chapters-the format best suited to busy executives.

The Disciplined Leader offers fifty-two succinct lessons to help you hone in on your own vital few in three critical areas: mastering yourself, sharpening your leadership capabilities, and strengthening critical relationships with employees and customers. Each lesson comes with recommended tactics and practical “Now Get Going!” tips for implementing it, so there are literally hundreds of pieces of must-know, time-tested advice here. In each of the three critical areas, Manning emphasizes the vital role of professional and personal discipline, the essential ingredient in making each lesson work. This is a hands-on, nuts-and-bolts guide to leadership practice that's built to inspire action, drive change, and achieve results.

This powerful analysis explains how the bias toward wealth that is woven into the very fabric of American capitalism is damaging people, the economy, and the planet and explores what the foundations of a new economy could be.

This bold manifesto exposes seven myths underlying wealth supremacy-the bias that institutionalizes infinite extraction of wealth by and for the wealthy and is the hidden force behind economic injustice, the climate crisis, and so many other problems of our day:

• The Myth of Maximizing-No amount of wealth is ever enough.
• The Myth of Fiduciary Duty-Corporate managers' most sacred duty is to expand capital.
• The Myth of Corporate Governance-Corporate membership must be reserved for capital alone.
• The Myth of the Income Statement-Income to capital must always be increased, while income to labor must always be decreased.
• The Myth of Materiality-Profit-that is, material gain-alone is real, while social and environmental damages are not.
• The Myth of Takings-The first duty of government must be the protection of private property.
• The Myth of the Free Market-There should be no limits on the sphere of influence of corporations and capital.

Kelly argues instead for the democratization of ownership: public ownership of vital services, worker-owned businesses, and more. And she sketches the outlines of a nonextractive capitalism that would be subordinate to the public interest. This is an ambitious reimagining of the very foundations of our economy and society.

Find out how bold actions by visionary leaders can inspire powerful stories that drive culture change.

Data indicates that most strategic efforts to change a company's culture fail. So how do companies succeed in this endeavor?

A top strategy professor and two highly successful CEOs found that, in companies that had successfully changed their culture, leaders had taken dramatic actions that embodied the new cultural values. These actions inspired stories that became company legends, repeated in every department and handed on to new employees.

Through compiling and analyzing 150 stories from business leaders who have achieved change, they identified 6 attributes that every successful culture change story has in common:

1. The actions are authentic
2. They revolve around the CEO
3. They signal a clean break with the past, and a clear path to the future
4. They appeal to employee heads and hearts
5. They're often theatrical or dramatic
6. They're told, and re-told, throughout the organization

With extensive and inspiring examples of stories containing these attributes, the authors illustrate how readers can harness the power of stories within their company in order to change or create a winning culture to align with any strategy.

Utilizing Dr. Martin Luther King's Beloved Community framework, activists will be empowered to create change and equity through fierce yet compassionate dialogue against racism and systematic white supremacy.

Can a person be both fierce and compassionate at once? Directly challenge racist speech or actions without seeking to humiliate the other person? Interrupt hateful or habitual forms of discrimination in new ways that foster deeper change? Dr. Roxy Manning believes it's possible-and you can learn how.

In this book, Dr. Manning provides a new way to conceive of antiracist conversations, along with the practical tools and frameworks that make them possible. Her work is grounded in the idea of Beloved Community, as articulated by Dr. Martin Luther King, Jr., as a goal to aspire to and even experience now, in the present, when we refuse to give up on the possibility of human connection within ourselves, with potential allies, and with those whose words and actions create harm. This book fuels courage and provides tools to confront everyday forms of racism. It walks the reader through an effective, efficient model of dialogue that utilizes concepts of nonviolent communication and helps normalize talking about racism instead of treating it like a "third rail," strictly avoided or touched at one's peril.

Readers will
• Be empowered to identify what kind of antiracist conversation they want to have-for example, do they only want to be heard, or do they want to negotiate a change in policy?
• Learn how to engage in antiracist conversations whether they are the Actor (person who says or does something racist), the Receiver (the target of racism), or the Bystander.
• Learn how to notice the underlying needs and values that motivate all human actions and how those values can open up pathways to transformation.

Examples of antiracist conversations highlight different ways to initiate dialogue, raise awareness, speak one's truth, and make clear, doable requests or demands for change.

Drawing on her experience as a clinical psychologist, a nonviolent communication practitioner, and an Afro-Caribbean immigrant, Dr. Manning provides a model of antiracist dialogue with practical applications for individuals and organizations.

Discover a powerful methodology for bringing communities together to uncover hidden assets and transform deep-rooted challenges.

Veteran community organizer Paul Born's work has contributed to lowering cancer rates in Maine, improving mental health for young people in Florida, and reducing poverty rates in Canada by 20 percent. In this much-needed new book, he shares stories of how he was able to catalyze local communities and guide them to make significant progress on seemingly intractable community problems.

Born has found that the secret to success is to organize and unite around a common agenda. This is not a list of topics, like a meeting agenda, nor a strategic plan. He offers a process for bringing leaders from businesses, human service organizations, and governments together with people who have a lived experience of a specific community problem. A common agenda is a statement of shared aspirations, a map of the assets in the community, and a road map for how to work together to make those aspirations a reality.

Part I of this book describes how to identify your community's readiness for change; form leadership, action, and strategy teams; create a common agenda; and establish plans for community engagement. Part II presents the approaches and skill sets needed to do the work described in part I.

Remarkably, enormous systemic problems such as climate change, poverty, disease, racism, housing, and many more issues can be best addressed at the local level. Communities can develop solutions tailored to their unique circumstances and can collaborate at a magnitude that can result in a truly transformative impact. This book shows how to make change happen.