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“I have used his definitions of trust and distrust in every book I’ve written.”
—Brené Brown, bestselling author of Dare to Lead
Nearly 100,000 copies sold. A modern classic on building trust—now updated for today’s workplace.
Trust isn’t a feeling. It’s a skill.
In this fully updated third edition of The Thin Book of Trust, bestselling author Charles Feltman delivers a clear, practical framework for building, restoring, and sustaining trust in organizations—especially in a post-pandemic world where connection, accountability, and reliability matter more than ever.
Short, powerful, and immediately actionable, this book breaks trust down into learnable competencies. You’ll discover
Whether you’re a leader, coach, consultant, HR professional, or individual contributor, your ability to build trust directly impacts performance, culture, retention, and results.
This expanded third edition includes a new study guide and downloadable resources to help individuals and teams apply the framework in real time.
If you want stronger teams, clearer communication, and a culture where people actually deliver on their commitments, this is your playbook.
Become the kind of leader—and colleague—others trust without hesitation.
—Brené Brown, bestselling author of Dare to Lead
Nearly 100,000 copies sold. A modern classic on building trust—now updated for today’s workplace.
Trust isn’t a feeling. It’s a skill.
In this fully updated third edition of The Thin Book of Trust, bestselling author Charles Feltman delivers a clear, practical framework for building, restoring, and sustaining trust in organizations—especially in a post-pandemic world where connection, accountability, and reliability matter more than ever.
Short, powerful, and immediately actionable, this book breaks trust down into learnable competencies. You’ll discover
- the four distinct elements that create (or erode) trust;
- how to identify and repair broken trust quickly;
- practical language for high-stakes conversations; and
- tools to strengthen trust across teams, remote workplaces, and leadership levels.
Whether you’re a leader, coach, consultant, HR professional, or individual contributor, your ability to build trust directly impacts performance, culture, retention, and results.
This expanded third edition includes a new study guide and downloadable resources to help individuals and teams apply the framework in real time.
If you want stronger teams, clearer communication, and a culture where people actually deliver on their commitments, this is your playbook.
Become the kind of leader—and colleague—others trust without hesitation.
Most books on listening teach you to nod and repeat back what you heard. Radical Listening teaches you something more foundational: how to set a clear intention before the conversation begins, and how to use that intention to build real connection, not just comprehension.
Written by Christian van Nieuwerburgh and Robert Biswas-Diener, two leading positive psychology researchers and coaches, this practical framework organizes six core competencies into two skill sets that work together:
Internal listening skills — the mental habits that shape how you receive:
External listening skills — the behaviors that signal deep attention:
A dedicated chapter on listening across cultures makes this especially valuable for managers of diverse teams, and the research grounding throughout—including data on loneliness and its measurable health consequences—gives the framework real weight.
Ideal for coaches, leaders, therapists, and anyone whose work depends on human connection.
Written by Christian van Nieuwerburgh and Robert Biswas-Diener, two leading positive psychology researchers and coaches, this practical framework organizes six core competencies into two skill sets that work together:
Internal listening skills — the mental habits that shape how you receive:
- Noticing — tuning into what's said, unsaid, and felt
- Quieting — managing inner noise so you can truly be present
- Accepting — suspending judgment to make space for others
External listening skills — the behaviors that signal deep attention:
- Acknowledging — validating the speaker's experience
- Questioning — asking in ways that open thinking, not close it
- Interjecting — knowing when and how to respond without redirecting
A dedicated chapter on listening across cultures makes this especially valuable for managers of diverse teams, and the research grounding throughout—including data on loneliness and its measurable health consequences—gives the framework real weight.
Ideal for coaches, leaders, therapists, and anyone whose work depends on human connection.
In a world where 82 percent of managers struggle to lead effectively, this international bestseller reveals the one secret that separates great leaders from the rest.
“What do I need to do to be a great leader?” Every person in authority wonders this question sooner or later. Ken Blanchard, whose books have sold over 25 million copies, and Mark Miller, who rose from line worker to Chick-fil-A vice president, uncover the secret great leaders already know in this international bestseller.
Using a classic business fable, newly promoted executive Debbie Brewster asks her mentor the crucial question: “What is the secret of great leaders?” His reply-“Great leaders serve”-confuses her, but he reveals five fundamental ways leaders succeed through service. Debbie discovers why great leaders focus on the future, how teams determine success or failure, what three arenas need continuous improvement, why leadership success has two essential components, and how to strengthen-or destroy-credibility.
This fourth edition includes the proven SERVE model plus breakthrough content on leadership's most critical element-a leader's heart. Discover these new features:
• Revised chapters
• New chapter with five HEART habits that form the foundation for great leadership
• Comprehensive facilitator's guide for groups and teams
• Expanded resources for teams and organizations
Translated into twenty-nine languages with over 700,000 copies sold, The Secret delivers proven wisdom in an unforgettable story that anyone can understand and apply immediately.
“What do I need to do to be a great leader?” Every person in authority wonders this question sooner or later. Ken Blanchard, whose books have sold over 25 million copies, and Mark Miller, who rose from line worker to Chick-fil-A vice president, uncover the secret great leaders already know in this international bestseller.
Using a classic business fable, newly promoted executive Debbie Brewster asks her mentor the crucial question: “What is the secret of great leaders?” His reply-“Great leaders serve”-confuses her, but he reveals five fundamental ways leaders succeed through service. Debbie discovers why great leaders focus on the future, how teams determine success or failure, what three arenas need continuous improvement, why leadership success has two essential components, and how to strengthen-or destroy-credibility.
This fourth edition includes the proven SERVE model plus breakthrough content on leadership's most critical element-a leader's heart. Discover these new features:
• Revised chapters
• New chapter with five HEART habits that form the foundation for great leadership
• Comprehensive facilitator's guide for groups and teams
• Expanded resources for teams and organizations
Translated into twenty-nine languages with over 700,000 copies sold, The Secret delivers proven wisdom in an unforgettable story that anyone can understand and apply immediately.
Almost 3 million copies sold. The classic that changed how we think about leadership—now fully updated.
What if the problem isn't your team, your boss, or your organization?
What if it's you—and you can't see it?
Leadership and Self-Deception reveals an uncomfortable truth: We systematically blind ourselves to our real motivations, then wonder why our relationships and results suffer. We tell ourselves stories that cast us as the hero and others as the obstacle. And those stories keep us stuck.
Through a compelling narrative, this book exposes the hidden patterns of self-deception that sabotage even our best intentions—in the workplace, at home, and in every relationship that matters. More importantly, it shows you how to break free.
For over two decades, this book has transformed how leaders, teams, and organizations work together.
The fourth edition is completely rewritten with
The problem you can't see is the one you can't solve. This book will change what you see—and everything that follows.
What if the problem isn't your team, your boss, or your organization?
What if it's you—and you can't see it?
Leadership and Self-Deception reveals an uncomfortable truth: We systematically blind ourselves to our real motivations, then wonder why our relationships and results suffer. We tell ourselves stories that cast us as the hero and others as the obstacle. And those stories keep us stuck.
Through a compelling narrative, this book exposes the hidden patterns of self-deception that sabotage even our best intentions—in the workplace, at home, and in every relationship that matters. More importantly, it shows you how to break free.
For over two decades, this book has transformed how leaders, teams, and organizations work together.
The fourth edition is completely rewritten with
- fresh stories and a broader, more diverse cast of characters;
- new individual study and group discussion guides; and
- practical tools for applying these insights at the personal, team, and organization-wide level.
The problem you can't see is the one you can't solve. This book will change what you see—and everything that follows.
Build real trust in the remote workplace by mastering proven strategies for leading employees who work from home, the corner coffee shop, or the downtown office.
The shift to remote work has fundamentally changed how we build and maintain trust in organizations. Drawing on extensive research and experience, trusted leadership expert David Horsager and communication scholar Dr. Peggy Kendall present the seven essential strategies that create strong virtual and hybrid workplace relationships.
Readers will learn to do the following:
• Amplify communication
• Clarify direction
• Build predictability
• Redefine accountability
• Create connections
• Equip their people
• Leverage in-person experiences
Trust at a Distance addresses common remote-work challenges, such as unclear communication, lack of information, and weakened relationships. This guide is perfect for leaders navigating hybrid and remote teams. By the time readers are finished reading, they will be inspired and confident that trust really can be built at a distance!
The shift to remote work has fundamentally changed how we build and maintain trust in organizations. Drawing on extensive research and experience, trusted leadership expert David Horsager and communication scholar Dr. Peggy Kendall present the seven essential strategies that create strong virtual and hybrid workplace relationships.
Readers will learn to do the following:
• Amplify communication
• Clarify direction
• Build predictability
• Redefine accountability
• Create connections
• Equip their people
• Leverage in-person experiences
Trust at a Distance addresses common remote-work challenges, such as unclear communication, lack of information, and weakened relationships. This guide is perfect for leaders navigating hybrid and remote teams. By the time readers are finished reading, they will be inspired and confident that trust really can be built at a distance!
An Independent Press Awards Nonfiction Winner.
A compass for leaders lost in the paradoxical space between attention to people and attention to results-with Compassionate Accountability, you don't have to choose!
Sadly, compassion and accountability are too often in tension-leaders feel they have to pick one or the other. But solely prioritizing accountability can create toxic work environments that drive away good talent. On the other end of the spectrum, being too nice can compromise performance and productivity.
Finding harmony between compassion and accountability is the ultimate catalyst for improved results and a thriving workplace.
The solution is recognizing that compassion and accountability are not opposites. In fact, accountability is an element of compassion. Compassionate Accountability is the process of building connection while getting results. This book shows how this foundational mindset, philosophy, and way of living can lead to a thriving organizational culture. It covers such topics as these:
• Why you can't practice compassion without accountability
• How to turn on the three “switches” of the compassion mindset-and the predictable damaging consequences when they're turned off
• The key role Compassionate Accountability plays in a healthy leadership culture
• Six areas to focus on to start building your culture of Compassionate Accountability
• Five common barriers to compassion for leaders-and how to overcome them
Plus, readers will find real case examples of how organizations have adopted Compassionate Accountability, along with quizzes and self-assessments to help them learn and apply the concepts.
Leaders seeking a renewed sense of fulfillment in their roles and increased leadership impact will find inspiration, guidance, and a road map for cultural transformation.
A compass for leaders lost in the paradoxical space between attention to people and attention to results-with Compassionate Accountability, you don't have to choose!
Sadly, compassion and accountability are too often in tension-leaders feel they have to pick one or the other. But solely prioritizing accountability can create toxic work environments that drive away good talent. On the other end of the spectrum, being too nice can compromise performance and productivity.
Finding harmony between compassion and accountability is the ultimate catalyst for improved results and a thriving workplace.
The solution is recognizing that compassion and accountability are not opposites. In fact, accountability is an element of compassion. Compassionate Accountability is the process of building connection while getting results. This book shows how this foundational mindset, philosophy, and way of living can lead to a thriving organizational culture. It covers such topics as these:
• Why you can't practice compassion without accountability
• How to turn on the three “switches” of the compassion mindset-and the predictable damaging consequences when they're turned off
• The key role Compassionate Accountability plays in a healthy leadership culture
• Six areas to focus on to start building your culture of Compassionate Accountability
• Five common barriers to compassion for leaders-and how to overcome them
Plus, readers will find real case examples of how organizations have adopted Compassionate Accountability, along with quizzes and self-assessments to help them learn and apply the concepts.
Leaders seeking a renewed sense of fulfillment in their roles and increased leadership impact will find inspiration, guidance, and a road map for cultural transformation.
A step-by-step leadership framework for moving from passive DEI awareness to active advocacy, grounded in nearly two decades of consulting practice and hard-won personal experience.
Leaders often know inequity exists in their organizations but don't know how to act, or worry they'll get it wrong. This expanded second edition gives them a clear, non-judgmental path forward using the acclaimed Inclusive Leader Continuum, a four-stage model that meets readers wherever they are and maps specific actions for moving forward.
What's inside:
Who it's for: Leaders at any level, from first-time managers to senior executives, especially those who feel uncertain about where to start or how to show up more effectively.
What you’ll leave with: The language, frameworks, and confidence to stop sitting on the sidelines and start using your influence to build workplaces where everyone can thrive.
Leaders often know inequity exists in their organizations but don't know how to act, or worry they'll get it wrong. This expanded second edition gives them a clear, non-judgmental path forward using the acclaimed Inclusive Leader Continuum, a four-stage model that meets readers wherever they are and maps specific actions for moving forward.
What's inside:
- Four stages of inclusive leadership: unaware, aware, active, and advocate, each with hallmarks, real-world stories, and practical strategies
- Tools including the inner circle inventory, the iceberg identity framework, and a free online inclusive leader assessment
- A new chapter on identity, privilege, and what holds leaders back, written as a “call-in” rather than a call-out
- Chapter discussion guides designed for individual reflection and team learning
Who it's for: Leaders at any level, from first-time managers to senior executives, especially those who feel uncertain about where to start or how to show up more effectively.
What you’ll leave with: The language, frameworks, and confidence to stop sitting on the sidelines and start using your influence to build workplaces where everyone can thrive.
Most new managers fail not because they're untalented but because the skills that earned the promotion are the wrong ones for leading a team.
This practical, research-backed guide from a senior research scientist at the Center for Creative Leadership walks newly promoted supervisors through 6 essential mindset and skill shifts, from individual contributor to people leader. Backed by data and endorsed by Brené Brown and Adam Grant, it delivers honest, sometimes humorous coaching grounded in real organizational research.
Inside the 6 flips:
Written for first-time managers across every industry and sector and used by HR teams as a new-leader onboarding resource.
If you were just promoted and feel like no one prepared you for this, this book was written for you.
This practical, research-backed guide from a senior research scientist at the Center for Creative Leadership walks newly promoted supervisors through 6 essential mindset and skill shifts, from individual contributor to people leader. Backed by data and endorsed by Brené Brown and Adam Grant, it delivers honest, sometimes humorous coaching grounded in real organizational research.
Inside the 6 flips:
- Mindset — from personal achievement to collective success
- Skill Set — from technical expertise to people leadership
- Relationships — from peer to leader without losing trust
- Attitude — from doing everything yourself to empowering others
- Perspective — seeing the organization through a leader's lens
- Focus — sustaining the shift for a lasting career in leadership
Written for first-time managers across every industry and sector and used by HR teams as a new-leader onboarding resource.
If you were just promoted and feel like no one prepared you for this, this book was written for you.
Burnout rising. Systems cracking. Talent leaving.
The solution: design for human dignity and full-person diversity—with this award-winning guide.
The Canary Code reorganizes work for thriving—starting with those first impacted by faulty systems, like canaries first sensing toxic air in coal mines. Neurodivergent talent (members of ADHD, autism, Tourette’s syndrome, and learning-differences communities, and others who think and experience life differently) offer unique skills and exceptional work ethics, yet face employment barriers. Their unique abilities and perspectives are excluded, and their canary warnings about bullying, broken workflows, or ethical drift are ignored.
This practical guide helps CEOs, managers, HR leaders, and changemakers improve work for all. Drawing on science and lived experience, 2025 Thinkers50 Talent Award winner and internationally renowned management expert Ludmila Praslova shows how embracing neurodiversity creates healthier, more innovative systems. A neurodivergent organizational psychologist with over twenty-five years of global practice and research on inclusive organizations, she offers the following:
The solution: design for human dignity and full-person diversity—with this award-winning guide.
The Canary Code reorganizes work for thriving—starting with those first impacted by faulty systems, like canaries first sensing toxic air in coal mines. Neurodivergent talent (members of ADHD, autism, Tourette’s syndrome, and learning-differences communities, and others who think and experience life differently) offer unique skills and exceptional work ethics, yet face employment barriers. Their unique abilities and perspectives are excluded, and their canary warnings about bullying, broken workflows, or ethical drift are ignored.
This practical guide helps CEOs, managers, HR leaders, and changemakers improve work for all. Drawing on science and lived experience, 2025 Thinkers50 Talent Award winner and internationally renowned management expert Ludmila Praslova shows how embracing neurodiversity creates healthier, more innovative systems. A neurodivergent organizational psychologist with over twenty-five years of global practice and research on inclusive organizations, she offers the following:
- A holistic framework of human differences (social, cognitive, emotional, physical)
- An intersectional, whole-person approach to neuroinclusion
- Dignity-based talent practices, from hiring to leadership development
- Global perspectives celebrating diverse neurodivergent voices
- Actionable strategies for change at any organizational level