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Don't risk the dire consequences of your work processes becoming obsolete-discover a powerful model for constant, ongoing, enterprise-wide process evolution and optimization.
If you have a great product, but don't have the operations in place to efficiently and effectively support it-production, manufacturing, sales, finance, human resources, etc.-you won't succeed. Product innovation is seen as flashier and so gets far more attention, but you can create an enduring competitive advantage by revolutionizing business operations.
The problem is most attempts to improve business operations are reactive, sporadic, and siloed. Tony Saldanha and Filippo Passerini's Dynamic Process Transformation model provides a living model for constant, ongoing process evolution and optimization.
The authors focus on maximizing three drivers of change. First, “open market rules”-each business process must be run as a separate business, instead of via monolithic mandates coming down from on high. Second, there must be “unified accountability”- outcomes must be clear and consistent across the company, instead of being siloed within departments. And third, there needs to be a “dynamic operating engine,” a methodology to convert the constantly changing business process goals into tactical day-to-day employee actions.
With numerous examples from leading companies, this book shows how to proactively keep business processes across the company from becoming obsolete and take advantage of a neglected key to success.
If you have a great product, but don't have the operations in place to efficiently and effectively support it-production, manufacturing, sales, finance, human resources, etc.-you won't succeed. Product innovation is seen as flashier and so gets far more attention, but you can create an enduring competitive advantage by revolutionizing business operations.
The problem is most attempts to improve business operations are reactive, sporadic, and siloed. Tony Saldanha and Filippo Passerini's Dynamic Process Transformation model provides a living model for constant, ongoing process evolution and optimization.
The authors focus on maximizing three drivers of change. First, “open market rules”-each business process must be run as a separate business, instead of via monolithic mandates coming down from on high. Second, there must be “unified accountability”- outcomes must be clear and consistent across the company, instead of being siloed within departments. And third, there needs to be a “dynamic operating engine,” a methodology to convert the constantly changing business process goals into tactical day-to-day employee actions.
With numerous examples from leading companies, this book shows how to proactively keep business processes across the company from becoming obsolete and take advantage of a neglected key to success.
Burnout rising. Systems cracking. Talent leaving.
The solution: design for human dignity and full-person diversity—with this award-winning guide.
The Canary Code reorganizes work for thriving—starting with those first impacted by faulty systems, like canaries first sensing toxic air in coal mines. Neurodivergent talent (members of ADHD, autism, Tourette’s syndrome, and learning-differences communities, and others who think and experience life differently) offer unique skills and exceptional work ethics, yet face employment barriers. Their unique abilities and perspectives are excluded, and their canary warnings about bullying, broken workflows, or ethical drift are ignored.
This practical guide helps CEOs, managers, HR leaders, and changemakers improve work for all. Drawing on science and lived experience, 2025 Thinkers50 Talent Award winner and internationally renowned management expert Ludmila Praslova shows how embracing neurodiversity creates healthier, more innovative systems. A neurodivergent organizational psychologist with over twenty-five years of global practice and research on inclusive organizations, she offers the following:
The solution: design for human dignity and full-person diversity—with this award-winning guide.
The Canary Code reorganizes work for thriving—starting with those first impacted by faulty systems, like canaries first sensing toxic air in coal mines. Neurodivergent talent (members of ADHD, autism, Tourette’s syndrome, and learning-differences communities, and others who think and experience life differently) offer unique skills and exceptional work ethics, yet face employment barriers. Their unique abilities and perspectives are excluded, and their canary warnings about bullying, broken workflows, or ethical drift are ignored.
This practical guide helps CEOs, managers, HR leaders, and changemakers improve work for all. Drawing on science and lived experience, 2025 Thinkers50 Talent Award winner and internationally renowned management expert Ludmila Praslova shows how embracing neurodiversity creates healthier, more innovative systems. A neurodivergent organizational psychologist with over twenty-five years of global practice and research on inclusive organizations, she offers the following:
- A holistic framework of human differences (social, cognitive, emotional, physical)
- An intersectional, whole-person approach to neuroinclusion
- Dignity-based talent practices, from hiring to leadership development
- Global perspectives celebrating diverse neurodivergent voices
- Actionable strategies for change at any organizational level
The productivity classic—now updated with powerful new tools.
You know that task you keep avoiding? The one that would actually move the needle—but somehow never gets done?
Legendary success coach Brian Tracy has the answer: Eat your frogs first.
Your “frog” is your most important, most challenging task. Tackle it first thing each morning, and everything else becomes easier. Procrastination loses its grip. Momentum builds.
Tracy's 21 battle-tested principles show you how to wake up knowing exactly what matters, break intimidating projects into action, eliminate what's holding you back, and build unstoppable momentum.
New in the fourth edition:
Decision. Discipline. Determination. These three essentials have transformed millions of lives.
Your most important work is waiting. Eat that frog.
You know that task you keep avoiding? The one that would actually move the needle—but somehow never gets done?
Legendary success coach Brian Tracy has the answer: Eat your frogs first.
Your “frog” is your most important, most challenging task. Tackle it first thing each morning, and everything else becomes easier. Procrastination loses its grip. Momentum builds.
Tracy's 21 battle-tested principles show you how to wake up knowing exactly what matters, break intimidating projects into action, eliminate what's holding you back, and build unstoppable momentum.
New in the fourth edition:
- New chapter: “Form New Habits, Become a New Person”—lasting productivity isn't willpower; it's rewiring your defaults
- Four accelerator systems for calendar organization, productivity, self-discipline, and task completion
- Discussion and action guide for immediate results
Decision. Discipline. Determination. These three essentials have transformed millions of lives.
Your most important work is waiting. Eat that frog.
Most books on listening teach you to nod and repeat back what you heard. Radical Listening teaches you something more foundational: how to set a clear intention before the conversation begins, and how to use that intention to build real connection, not just comprehension.
Written by Christian van Nieuwerburgh and Robert Biswas-Diener, two leading positive psychology researchers and coaches, this practical framework organizes six core competencies into two skill sets that work together:
Internal listening skills — the mental habits that shape how you receive:
External listening skills — the behaviors that signal deep attention:
A dedicated chapter on listening across cultures makes this especially valuable for managers of diverse teams, and the research grounding throughout—including data on loneliness and its measurable health consequences—gives the framework real weight.
Ideal for coaches, leaders, therapists, and anyone whose work depends on human connection.
Written by Christian van Nieuwerburgh and Robert Biswas-Diener, two leading positive psychology researchers and coaches, this practical framework organizes six core competencies into two skill sets that work together:
Internal listening skills — the mental habits that shape how you receive:
- Noticing — tuning into what's said, unsaid, and felt
- Quieting — managing inner noise so you can truly be present
- Accepting — suspending judgment to make space for others
External listening skills — the behaviors that signal deep attention:
- Acknowledging — validating the speaker's experience
- Questioning — asking in ways that open thinking, not close it
- Interjecting — knowing when and how to respond without redirecting
A dedicated chapter on listening across cultures makes this especially valuable for managers of diverse teams, and the research grounding throughout—including data on loneliness and its measurable health consequences—gives the framework real weight.
Ideal for coaches, leaders, therapists, and anyone whose work depends on human connection.
In a world where 82 percent of managers struggle to lead effectively, this international bestseller reveals the one secret that separates great leaders from the rest.
“What do I need to do to be a great leader?” Every person in authority wonders this question sooner or later. Ken Blanchard, whose books have sold over 25 million copies, and Mark Miller, who rose from line worker to Chick-fil-A vice president, uncover the secret great leaders already know in this international bestseller.
Using a classic business fable, newly promoted executive Debbie Brewster asks her mentor the crucial question: “What is the secret of great leaders?” His reply-“Great leaders serve”-confuses her, but he reveals five fundamental ways leaders succeed through service. Debbie discovers why great leaders focus on the future, how teams determine success or failure, what three arenas need continuous improvement, why leadership success has two essential components, and how to strengthen-or destroy-credibility.
This fourth edition includes the proven SERVE model plus breakthrough content on leadership's most critical element-a leader's heart. Discover these new features:
• Revised chapters
• New chapter with five HEART habits that form the foundation for great leadership
• Comprehensive facilitator's guide for groups and teams
• Expanded resources for teams and organizations
Translated into twenty-nine languages with over 700,000 copies sold, The Secret delivers proven wisdom in an unforgettable story that anyone can understand and apply immediately.
“What do I need to do to be a great leader?” Every person in authority wonders this question sooner or later. Ken Blanchard, whose books have sold over 25 million copies, and Mark Miller, who rose from line worker to Chick-fil-A vice president, uncover the secret great leaders already know in this international bestseller.
Using a classic business fable, newly promoted executive Debbie Brewster asks her mentor the crucial question: “What is the secret of great leaders?” His reply-“Great leaders serve”-confuses her, but he reveals five fundamental ways leaders succeed through service. Debbie discovers why great leaders focus on the future, how teams determine success or failure, what three arenas need continuous improvement, why leadership success has two essential components, and how to strengthen-or destroy-credibility.
This fourth edition includes the proven SERVE model plus breakthrough content on leadership's most critical element-a leader's heart. Discover these new features:
• Revised chapters
• New chapter with five HEART habits that form the foundation for great leadership
• Comprehensive facilitator's guide for groups and teams
• Expanded resources for teams and organizations
Translated into twenty-nine languages with over 700,000 copies sold, The Secret delivers proven wisdom in an unforgettable story that anyone can understand and apply immediately.
This long awaited 2nd edition of a classic title expands and deepens the story of Mike Wilson, an unlikely servant leader.
At a time of increasing concern about ethics at the top, The Serving Leader makes the case for an approach to leadership that is both more moral and more effective than the ruthless, anything-for-the-bottom-line approach that has brought disgrace-and often ruin- to many once-mighty organizations. "Serving leaders" lead by serving others, not by using them. As one of the characters in the book notes, "A leader qualifies to be first by putting other people first." It sounds paradoxical, but it works-and The Serving Leader shows precisely how and why.
While Ken Jennings and John Stahl-Wert use a parable to outline the basics of servant leadership, all the people in it are based on real people, the organizations depicted are based on real organizations-and the results they achieved are what really happened. On one level The Serving Leader is the most practical guide available to implementing servant leadership; on a deeper level, it is a book about the personal journey of growth that real leadership requires.
This 2nd edition features a new foreword by Ken Blanchard, a new introduction by the authors, and a new chapter checking back in with Mike, the main character, to see what he has learned 12 years after he embraced servant leadership.
At a time of increasing concern about ethics at the top, The Serving Leader makes the case for an approach to leadership that is both more moral and more effective than the ruthless, anything-for-the-bottom-line approach that has brought disgrace-and often ruin- to many once-mighty organizations. "Serving leaders" lead by serving others, not by using them. As one of the characters in the book notes, "A leader qualifies to be first by putting other people first." It sounds paradoxical, but it works-and The Serving Leader shows precisely how and why.
While Ken Jennings and John Stahl-Wert use a parable to outline the basics of servant leadership, all the people in it are based on real people, the organizations depicted are based on real organizations-and the results they achieved are what really happened. On one level The Serving Leader is the most practical guide available to implementing servant leadership; on a deeper level, it is a book about the personal journey of growth that real leadership requires.
This 2nd edition features a new foreword by Ken Blanchard, a new introduction by the authors, and a new chapter checking back in with Mike, the main character, to see what he has learned 12 years after he embraced servant leadership.
Master the essential actions that create lasting trust in any relationship, from the world's leading experts in workplace trust.
Trust is essential to all relationships, but knowing how to build and maintain it remains elusive. Drawing from three decades of research and consulting, trust experts Dennis and Michelle Reina provide a comprehensive roadmap for creating lasting trust in any relationship.
Through actionable frameworks, tools, and stories, readers will learn:
With the groundbreaking Reina Individual Trust Scale Assessment and concrete strategies for implementation, this essential guide equips readers to forge powerful bonds of trust that endure through uncertainty and change.
Trust is essential to all relationships, but knowing how to build and maintain it remains elusive. Drawing from three decades of research and consulting, trust experts Dennis and Michelle Reina provide a comprehensive roadmap for creating lasting trust in any relationship.
Through actionable frameworks, tools, and stories, readers will learn:
- Essential behaviors that build trust in character, communication, and capability
- How to foster an environment of openness where people feel heard and valued
- Ways to rebuild trust after breaches or betrayals
- Techniques for strengthening self-trust as the foundation for trusting others
- The role of gratitude in nurturing reciprocal trust
With the groundbreaking Reina Individual Trust Scale Assessment and concrete strategies for implementation, this essential guide equips readers to forge powerful bonds of trust that endure through uncertainty and change.
Transform your connections and leadership with five research-backed humor tactics to master authentic workplace comedy, boost team engagement, and lead with laughter.
Discover the secret weapon that transforms relationships, boosts creativity, and enhances leadership: humor. The Laughter Factor reveals how laughter isn't just a source of joy—it's a powerful tool for connection and success. Whether you're a leader, teacher, salesperson, or simply someone seeking stronger relationships, this book equips you with five humor tactics to captivate, connect, and inspire.
With decades of experience as a comedian and keynote speaker, author Adam Christing shares his proven methods to make humor work for anyone, anywhere. These five fundamental humor strategies include:
Discover the secret weapon that transforms relationships, boosts creativity, and enhances leadership: humor. The Laughter Factor reveals how laughter isn't just a source of joy—it's a powerful tool for connection and success. Whether you're a leader, teacher, salesperson, or simply someone seeking stronger relationships, this book equips you with five humor tactics to captivate, connect, and inspire.
With decades of experience as a comedian and keynote speaker, author Adam Christing shares his proven methods to make humor work for anyone, anywhere. These five fundamental humor strategies include:
- Surprise—Use the power of the unexpected to delight and captivate.
- Poke—Master the art of self-deprecating humor and gentle teasing.
- In-Jokes—Foster bonds through shared laughter and unique moments.
- Wordplay—Enhance your wit with clever banter and sharp language.
- Amplify—Turn ordinary stories into extraordinary, memorable moments.
High performers get passed over every day, and this book explains exactly why, through the story of one man's quest to find out what great leaders are actually made of.
From the international bestselling coauthor of The Secret, this business fable follows Blake Brown, a driven professional who does everything right and still loses the promotion he wanted. His mentor sends him on a journey to meet five of his late father's colleagues, and what Blake discovers changes how he understands leadership entirely.
The core insight is simple but often overlooked: Skills, execution, and industry knowledge are necessary but not sufficient. What separates good leaders from great ones lives deeper, in character.
Inside this book you will find
This book is especially useful for high performers who feel stuck, first-time managers building their leadership identity, and organizations looking for development tools that connect with readers emotionally as well as intellectually.
Leadership is not reserved for a select few, and this book is built to prove that.
From the international bestselling coauthor of The Secret, this business fable follows Blake Brown, a driven professional who does everything right and still loses the promotion he wanted. His mentor sends him on a journey to meet five of his late father's colleagues, and what Blake discovers changes how he understands leadership entirely.
The core insight is simple but often overlooked: Skills, execution, and industry knowledge are necessary but not sufficient. What separates good leaders from great ones lives deeper, in character.
Inside this book you will find
- the five specific character traits that define exceptional leaders,
- a story-based format that makes complex ideas easy to absorb and remember,
- a clear framework for diagnosing why capable people plateau in their careers,
- practical insight for anyone who wants to lead in a way that earns genuine followership, and
- a fast, engaging read designed for busy professionals.
This book is especially useful for high performers who feel stuck, first-time managers building their leadership identity, and organizations looking for development tools that connect with readers emotionally as well as intellectually.
Leadership is not reserved for a select few, and this book is built to prove that.
The new edition of the bestselling, acclaimed, and influential guide to applying the new science to organizations and management. In this new edition, Margaret Wheatley describes how the new science radically alters our understanding of the world and how it can teach us to live and work well together in these chaotic times.
This sixth edition of the number one bestselling employee retention book in the world (over 800,000 copies sold) puts a new emphasis on diversity and inclusion but keeps the same appealing format: twenty-six simple strategies from A to Z.
Retention and engagement are perennial concerns for every business in any economy. For two decades, this Wall Street Journal bestseller has offered twenty-six simple strategies-from A to Z-that managers can use to address their employees' real concerns and keep them engaged.
The revised and updated sixth edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how a manager might take that into consideration when a treasured employee asks for extended leave to care for a grandparent. A new section called Conversation Starters offers discussion questions and ideas for how to spark more conversation around the topics in the book.
This new edition will ensure that Love 'Em or Lose 'Em will continue to help managers all over the world create a supportive workplace culture so they can fight burnout and keep the people they can least afford to lose.
Retention and engagement are perennial concerns for every business in any economy. For two decades, this Wall Street Journal bestseller has offered twenty-six simple strategies-from A to Z-that managers can use to address their employees' real concerns and keep them engaged.
The revised and updated sixth edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how a manager might take that into consideration when a treasured employee asks for extended leave to care for a grandparent. A new section called Conversation Starters offers discussion questions and ideas for how to spark more conversation around the topics in the book.
This new edition will ensure that Love 'Em or Lose 'Em will continue to help managers all over the world create a supportive workplace culture so they can fight burnout and keep the people they can least afford to lose.
Stop running toward someone else’s definition of success, and start intentionally shaping your own. This prequel to Aesop’s famous tortoise and hare fable shows exhausted professionals how to shift from chasing external validation to creating internal meaning and alignment.
Stop chasing visibility. Start creating meaning.
In today’s high-pressure workplace, professionals are depleted from constantly proving themselves to others—yet struggling to find genuine satisfaction in their work. What if the breakthrough isn’t working harder within the system but instead reimagining what success means to you?
Stop Chasing, Start Creating reveals the untold story of Tano the tortoise before his famous race with the hare. In this prequel to the beloved Aesop’s fable, we discover that Tano wasn’t always the steady, purposeful creature we know. He once chased visibility, approval, and validation just like the rest of us—until a moment of awakening changed everything.
Through Tano’s journey from external pressure to internal clarity, readers discover the crucial difference between chasing meaning and creating it. Grounded in motivation science, this framework shifts professionals from extrinsic motivation (external rewards, recognition, and belonging) to intrinsic motivation (purpose, contribution, and alignment).
Perfect for burned-out professionals in healthcare, education, nonprofit management, and other purpose-driven fields, this story-first approach offers the metaphor-rich reflection modern workers crave without feeling like another productivity manual.
Stop chasing visibility. Start creating meaning.
In today’s high-pressure workplace, professionals are depleted from constantly proving themselves to others—yet struggling to find genuine satisfaction in their work. What if the breakthrough isn’t working harder within the system but instead reimagining what success means to you?
Stop Chasing, Start Creating reveals the untold story of Tano the tortoise before his famous race with the hare. In this prequel to the beloved Aesop’s fable, we discover that Tano wasn’t always the steady, purposeful creature we know. He once chased visibility, approval, and validation just like the rest of us—until a moment of awakening changed everything.
Through Tano’s journey from external pressure to internal clarity, readers discover the crucial difference between chasing meaning and creating it. Grounded in motivation science, this framework shifts professionals from extrinsic motivation (external rewards, recognition, and belonging) to intrinsic motivation (purpose, contribution, and alignment).
Perfect for burned-out professionals in healthcare, education, nonprofit management, and other purpose-driven fields, this story-first approach offers the metaphor-rich reflection modern workers crave without feeling like another productivity manual.
Most leaders assume they're good communicators. What they're actually doing—most of the time—is telling. And telling, even when well-intentioned, is a subtle power move that shuts people down, withholds critical information, and quietly erodes trust.
Humble Inquiry makes the case for a different approach: asking questions you genuinely don't know the answers to, from a posture of curiosity rather than authority.
What you'll find inside this fully updated third edition:
Best for: managers, leaders, coaches, healthcare professionals, and anyone navigating complex, interdependent teams. This is a mindset shift, not a script.
Foreword by Michael Bungay Stanier. Based on Edgar H. Schein's fifty years of research at MIT. Over 300,000 copies sold.
Humble Inquiry makes the case for a different approach: asking questions you genuinely don't know the answers to, from a posture of curiosity rather than authority.
What you'll find inside this fully updated third edition:
- The ORJI cycle—why conversations go wrong in a split second, and how to interrupt the pattern
- A levels-of-relationship model to diagnose where your team is—and how to move toward real openness and trust
- Why hierarchy and “tell” culture actively undermine psychological safety—and what to do about it
- A new chapter on humble inquiry in remote and hybrid work (spoiler: it works—and may work better)
- Reader exercises, twelve mini case studies, and a discussion guide for teams
Best for: managers, leaders, coaches, healthcare professionals, and anyone navigating complex, interdependent teams. This is a mindset shift, not a script.
Foreword by Michael Bungay Stanier. Based on Edgar H. Schein's fifty years of research at MIT. Over 300,000 copies sold.
Discover eight powerful mindset shifts that enable leaders and seekers of all ages to thrive in a time of unprecedented change and uncertainty.
Being adaptable and flexible have always been hallmarks of effective leadership, but recent events have seriously stress tested this idea. How do you find calm in the midst of all this chaos?
You need a new mindset, one that treats constant change and uncertainty as a feature, not a bug. Flux helps you develop eight "flux superpowers" that take conventional ideas and turn them on their heads. They'll enable you to see change in new ways, develop new responses, and ultimately reshape your relationship to change. The eight flux superpowers are:
1. Run slower
2. See what's invisible
3. Get lost
4. Start with trust
5. Know your "enough"
6. Create your portfolio career
7. Be all the more human (and serve other humans)
8. Let go of the future
The world is in constant flux, but we can learn to navigate change gracefully and confidently. Whether you're sizing up your career or reassessing your values, designing a product or building an organization, trying to inspire your colleagues or simply show up more fully in the world, activating your flux superpowers will keep you grounded even when the ground is constantly shifting beneath you.
This book will include a discussion guide.
Being adaptable and flexible have always been hallmarks of effective leadership, but recent events have seriously stress tested this idea. How do you find calm in the midst of all this chaos?
You need a new mindset, one that treats constant change and uncertainty as a feature, not a bug. Flux helps you develop eight "flux superpowers" that take conventional ideas and turn them on their heads. They'll enable you to see change in new ways, develop new responses, and ultimately reshape your relationship to change. The eight flux superpowers are:
1. Run slower
2. See what's invisible
3. Get lost
4. Start with trust
5. Know your "enough"
6. Create your portfolio career
7. Be all the more human (and serve other humans)
8. Let go of the future
The world is in constant flux, but we can learn to navigate change gracefully and confidently. Whether you're sizing up your career or reassessing your values, designing a product or building an organization, trying to inspire your colleagues or simply show up more fully in the world, activating your flux superpowers will keep you grounded even when the ground is constantly shifting beneath you.
This book will include a discussion guide.
World-record endurance athlete and professional leadership coach Jason Caldwell draws on his amazing experiences to show how anyone can build and lead teams that accomplish incredible things.
As an adventurer who undertakes incredible challenges, such as rowing across the Atlantic or crossing the Namib Desert on foot, Jason Caldwell noticed how much of a pivotal role mistakes made in his record-breaking pursuits. The path to an ambitious goal is never a straight line. When mistakes inevitably happen, they can open up new options and choices. This book relays the crucial questions to ask when faced with any setback:
1. Is the failure something I have control over?
2. Is my goal still possible?
3. Do I want to keep going?
4. Is there another way to my goal?
5. Am I better, tougher, or smarter for this?
Caldwell draws on his amazing experiences to illustrate how these questions have helped him in literally death-defying situations. This is the first book to build a powerful business and personal success method out of the riveting and transformative failures of a true adventurer.
As an adventurer who undertakes incredible challenges, such as rowing across the Atlantic or crossing the Namib Desert on foot, Jason Caldwell noticed how much of a pivotal role mistakes made in his record-breaking pursuits. The path to an ambitious goal is never a straight line. When mistakes inevitably happen, they can open up new options and choices. This book relays the crucial questions to ask when faced with any setback:
1. Is the failure something I have control over?
2. Is my goal still possible?
3. Do I want to keep going?
4. Is there another way to my goal?
5. Am I better, tougher, or smarter for this?
Caldwell draws on his amazing experiences to illustrate how these questions have helped him in literally death-defying situations. This is the first book to build a powerful business and personal success method out of the riveting and transformative failures of a true adventurer.
These leadership lessons work for leaders at every level when everything goes wrong, from the doctor who saved lives after the 9/11 attacks, in war-torn Ukraine, and on the NFL sidelines.
Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Ranked #7 on Forbes.com's Top 10 Customer Experience Books of 2024
True inclusion happens when leaders stop relying on HR practitioners to own full responsibility for DEI initiatives. The small, intentional daily leadership practices in this book are the key to creating truly inclusive organizations.
Diversity and inclusion training and books have flooded the market, but the gap between what is promised and what is delivered is beginning to undermine the progress that has been made.
There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip readers with the actionable tools they've been searching for.
Leaders will learn:
● Why they are the key to inclusion
● Insights for the lifelong journey
● Successful practices they can start today
● And more
With the era of big DEI coming to an end, leaders will make big strides through small daily changes in their processes that lead to creating an inclusive workplace culture. With this toolkit of actions, activities, and tactics leaders will become the foundation of diversity and inclusion in their organization.
True inclusion happens when leaders stop relying on HR practitioners to own full responsibility for DEI initiatives. The small, intentional daily leadership practices in this book are the key to creating truly inclusive organizations.
Diversity and inclusion training and books have flooded the market, but the gap between what is promised and what is delivered is beginning to undermine the progress that has been made.
There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip readers with the actionable tools they've been searching for.
Leaders will learn:
● Why they are the key to inclusion
● Insights for the lifelong journey
● Successful practices they can start today
● And more
With the era of big DEI coming to an end, leaders will make big strides through small daily changes in their processes that lead to creating an inclusive workplace culture. With this toolkit of actions, activities, and tactics leaders will become the foundation of diversity and inclusion in their organization.
Transform your leadership. Unlock your team's potential.
In today's rapidly evolving workplace, traditional management is no longer enough. Drawing from three decades of global executive coaching expertise, Damian Goldvarg offers a proven approach to leadership that creates trust, engagement, and measurable results.
This valuable guide breaks down essential coaching competencies, inspired by the International Coaching Federation, into actionable frameworks you can implement immediately. Discover how to accomplish the following:
• Create psychological safety that empowers innovation
• Master the art of active listening and powerful questioning
• Transform conflict into productive collaboration
• Lead virtual teams with confidence and clarity
• Develop strategic thinking that prepares your organization for the future
Through real-world examples from global organizations, Goldvarg provides a roadmap for evolving from manager to coach-leader. Whether you're a seasoned executive or emerging leader, these proven techniques will help you build the collaborative, high-performing teams needed to thrive in our complex business landscape.
Don't just manage. Coach. Lead. Transform.
In today's rapidly evolving workplace, traditional management is no longer enough. Drawing from three decades of global executive coaching expertise, Damian Goldvarg offers a proven approach to leadership that creates trust, engagement, and measurable results.
This valuable guide breaks down essential coaching competencies, inspired by the International Coaching Federation, into actionable frameworks you can implement immediately. Discover how to accomplish the following:
• Create psychological safety that empowers innovation
• Master the art of active listening and powerful questioning
• Transform conflict into productive collaboration
• Lead virtual teams with confidence and clarity
• Develop strategic thinking that prepares your organization for the future
Through real-world examples from global organizations, Goldvarg provides a roadmap for evolving from manager to coach-leader. Whether you're a seasoned executive or emerging leader, these proven techniques will help you build the collaborative, high-performing teams needed to thrive in our complex business landscape.
Don't just manage. Coach. Lead. Transform.