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Stop feeling stuck in traditional leadership approaches—master 7 heart-led actions that transform how you lead, connect authentically with your team, and drive business growth.
Leading with only technical skills isn't enough anymore. You need people to build a successful business—and today's workforce demands leaders who see beyond the bottom line. If you're feeling stuck or sensing that traditional leadership advice isn't connecting, this is your roadmap to the modern leadership approach that actually works.
Through 7 practical, heart-led actions, you'll learn to connect authentically with your team, drive engagement, and achieve measurable business results. Being vulnerable takes courage, but when you lead with generosity, you unlock profound benefits:
This proven framework includes the following:
Through unforgettable stories from the author and CEOs of well-recognized companies, you'll see exactly how generous leadership transformed their organizations and careers. Winner of the NYC Big Book Award Distinguished Favorite and Eric Hoffer First Horizon Award finalist, this is the trusted reference for leaders ready to master modern leadership.
Leading with only technical skills isn't enough anymore. You need people to build a successful business—and today's workforce demands leaders who see beyond the bottom line. If you're feeling stuck or sensing that traditional leadership advice isn't connecting, this is your roadmap to the modern leadership approach that actually works.
Through 7 practical, heart-led actions, you'll learn to connect authentically with your team, drive engagement, and achieve measurable business results. Being vulnerable takes courage, but when you lead with generosity, you unlock profound benefits:
- deeper team connections
- stronger organizational performance
- accelerated career growth
- broader societal impact
This proven framework includes the following:
- Generous communication to build trust
- Generous listening to understand perspectives
- Generous inclusion to invite collaboration
- Becoming an ally to create opportunities
- Generous development to validate and expand potential
- Generous moments to acknowledge what matters
- Showing up authentically without masks
Through unforgettable stories from the author and CEOs of well-recognized companies, you'll see exactly how generous leadership transformed their organizations and careers. Winner of the NYC Big Book Award Distinguished Favorite and Eric Hoffer First Horizon Award finalist, this is the trusted reference for leaders ready to master modern leadership.
This long awaited 2nd edition of a classic title expands and deepens the story of Mike Wilson, an unlikely servant leader.
At a time of increasing concern about ethics at the top, The Serving Leader makes the case for an approach to leadership that is both more moral and more effective than the ruthless, anything-for-the-bottom-line approach that has brought disgrace-and often ruin- to many once-mighty organizations. "Serving leaders" lead by serving others, not by using them. As one of the characters in the book notes, "A leader qualifies to be first by putting other people first." It sounds paradoxical, but it works-and The Serving Leader shows precisely how and why.
While Ken Jennings and John Stahl-Wert use a parable to outline the basics of servant leadership, all the people in it are based on real people, the organizations depicted are based on real organizations-and the results they achieved are what really happened. On one level The Serving Leader is the most practical guide available to implementing servant leadership; on a deeper level, it is a book about the personal journey of growth that real leadership requires.
This 2nd edition features a new foreword by Ken Blanchard, a new introduction by the authors, and a new chapter checking back in with Mike, the main character, to see what he has learned 12 years after he embraced servant leadership.
At a time of increasing concern about ethics at the top, The Serving Leader makes the case for an approach to leadership that is both more moral and more effective than the ruthless, anything-for-the-bottom-line approach that has brought disgrace-and often ruin- to many once-mighty organizations. "Serving leaders" lead by serving others, not by using them. As one of the characters in the book notes, "A leader qualifies to be first by putting other people first." It sounds paradoxical, but it works-and The Serving Leader shows precisely how and why.
While Ken Jennings and John Stahl-Wert use a parable to outline the basics of servant leadership, all the people in it are based on real people, the organizations depicted are based on real organizations-and the results they achieved are what really happened. On one level The Serving Leader is the most practical guide available to implementing servant leadership; on a deeper level, it is a book about the personal journey of growth that real leadership requires.
This 2nd edition features a new foreword by Ken Blanchard, a new introduction by the authors, and a new chapter checking back in with Mike, the main character, to see what he has learned 12 years after he embraced servant leadership.
Almost 3 million copies sold. The classic that changed how we think about leadership—now fully updated.
What if the problem isn't your team, your boss, or your organization?
What if it's you—and you can't see it?
Leadership and Self-Deception reveals an uncomfortable truth: We systematically blind ourselves to our real motivations, then wonder why our relationships and results suffer. We tell ourselves stories that cast us as the hero and others as the obstacle. And those stories keep us stuck.
Through a compelling narrative, this book exposes the hidden patterns of self-deception that sabotage even our best intentions—in the workplace, at home, and in every relationship that matters. More importantly, it shows you how to break free.
For over two decades, this book has transformed how leaders, teams, and organizations work together.
The fourth edition is completely rewritten with
The problem you can't see is the one you can't solve. This book will change what you see—and everything that follows.
What if the problem isn't your team, your boss, or your organization?
What if it's you—and you can't see it?
Leadership and Self-Deception reveals an uncomfortable truth: We systematically blind ourselves to our real motivations, then wonder why our relationships and results suffer. We tell ourselves stories that cast us as the hero and others as the obstacle. And those stories keep us stuck.
Through a compelling narrative, this book exposes the hidden patterns of self-deception that sabotage even our best intentions—in the workplace, at home, and in every relationship that matters. More importantly, it shows you how to break free.
For over two decades, this book has transformed how leaders, teams, and organizations work together.
The fourth edition is completely rewritten with
- fresh stories and a broader, more diverse cast of characters;
- new individual study and group discussion guides; and
- practical tools for applying these insights at the personal, team, and organization-wide level.
The problem you can't see is the one you can't solve. This book will change what you see—and everything that follows.
Most books on listening teach you to nod and repeat back what you heard. Radical Listening teaches you something more foundational: how to set a clear intention before the conversation begins, and how to use that intention to build real connection, not just comprehension.
Written by Christian van Nieuwerburgh and Robert Biswas-Diener, two leading positive psychology researchers and coaches, this practical framework organizes six core competencies into two skill sets that work together:
Internal listening skills — the mental habits that shape how you receive:
External listening skills — the behaviors that signal deep attention:
A dedicated chapter on listening across cultures makes this especially valuable for managers of diverse teams, and the research grounding throughout—including data on loneliness and its measurable health consequences—gives the framework real weight.
Ideal for coaches, leaders, therapists, and anyone whose work depends on human connection.
Written by Christian van Nieuwerburgh and Robert Biswas-Diener, two leading positive psychology researchers and coaches, this practical framework organizes six core competencies into two skill sets that work together:
Internal listening skills — the mental habits that shape how you receive:
- Noticing — tuning into what's said, unsaid, and felt
- Quieting — managing inner noise so you can truly be present
- Accepting — suspending judgment to make space for others
External listening skills — the behaviors that signal deep attention:
- Acknowledging — validating the speaker's experience
- Questioning — asking in ways that open thinking, not close it
- Interjecting — knowing when and how to respond without redirecting
A dedicated chapter on listening across cultures makes this especially valuable for managers of diverse teams, and the research grounding throughout—including data on loneliness and its measurable health consequences—gives the framework real weight.
Ideal for coaches, leaders, therapists, and anyone whose work depends on human connection.
High performers get passed over every day, and this book explains exactly why, through the story of one man's quest to find out what great leaders are actually made of.
From the international bestselling coauthor of The Secret, this business fable follows Blake Brown, a driven professional who does everything right and still loses the promotion he wanted. His mentor sends him on a journey to meet five of his late father's colleagues, and what Blake discovers changes how he understands leadership entirely.
The core insight is simple but often overlooked: Skills, execution, and industry knowledge are necessary but not sufficient. What separates good leaders from great ones lives deeper, in character.
Inside this book you will find
This book is especially useful for high performers who feel stuck, first-time managers building their leadership identity, and organizations looking for development tools that connect with readers emotionally as well as intellectually.
Leadership is not reserved for a select few, and this book is built to prove that.
From the international bestselling coauthor of The Secret, this business fable follows Blake Brown, a driven professional who does everything right and still loses the promotion he wanted. His mentor sends him on a journey to meet five of his late father's colleagues, and what Blake discovers changes how he understands leadership entirely.
The core insight is simple but often overlooked: Skills, execution, and industry knowledge are necessary but not sufficient. What separates good leaders from great ones lives deeper, in character.
Inside this book you will find
- the five specific character traits that define exceptional leaders,
- a story-based format that makes complex ideas easy to absorb and remember,
- a clear framework for diagnosing why capable people plateau in their careers,
- practical insight for anyone who wants to lead in a way that earns genuine followership, and
- a fast, engaging read designed for busy professionals.
This book is especially useful for high performers who feel stuck, first-time managers building their leadership identity, and organizations looking for development tools that connect with readers emotionally as well as intellectually.
Leadership is not reserved for a select few, and this book is built to prove that.
The new edition of the bestselling, acclaimed, and influential guide to applying the new science to organizations and management. In this new edition, Margaret Wheatley describes how the new science radically alters our understanding of the world and how it can teach us to live and work well together in these chaotic times.
This sixth edition of the number one bestselling employee retention book in the world (over 800,000 copies sold) puts a new emphasis on diversity and inclusion but keeps the same appealing format: twenty-six simple strategies from A to Z.
Retention and engagement are perennial concerns for every business in any economy. For two decades, this Wall Street Journal bestseller has offered twenty-six simple strategies-from A to Z-that managers can use to address their employees' real concerns and keep them engaged.
The revised and updated sixth edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how a manager might take that into consideration when a treasured employee asks for extended leave to care for a grandparent. A new section called Conversation Starters offers discussion questions and ideas for how to spark more conversation around the topics in the book.
This new edition will ensure that Love 'Em or Lose 'Em will continue to help managers all over the world create a supportive workplace culture so they can fight burnout and keep the people they can least afford to lose.
Retention and engagement are perennial concerns for every business in any economy. For two decades, this Wall Street Journal bestseller has offered twenty-six simple strategies-from A to Z-that managers can use to address their employees' real concerns and keep them engaged.
The revised and updated sixth edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how a manager might take that into consideration when a treasured employee asks for extended leave to care for a grandparent. A new section called Conversation Starters offers discussion questions and ideas for how to spark more conversation around the topics in the book.
This new edition will ensure that Love 'Em or Lose 'Em will continue to help managers all over the world create a supportive workplace culture so they can fight burnout and keep the people they can least afford to lose.
Experience the power of inclusion, community, and taking action! An updated, expanded edition.
By 2045 Latinos will make up 1 in 4 Americans. They are projected to be 78% of the new entries into the labor force in the next ten years. By sheer numbers alone, Latinos will shape the 21st Century. What does it take to lead such a varied and vibrant people who hail from twenty-six countries and are a blend of different races? And what can leaders of all cultures and ethnicities learn from how Latinos lead?
Juana Bordas takes us on a journey to the very heart and soul of Latino leadership. She offers 10 principles that richly illustrate the inclusive, people-centered, socially responsible, and life-affirming ways Latinos have led their community. This model is uniquely suited to this century's multicultural, global age.
This new and expanded edition includes a chapter on intergenerational leadership that recognizes vast generational shifts are occurring: ten thousand Baby Boomers retire every day and Millennials and Zs are the largest generations in history. Six out of 10 Latinos are millennials. This new chapter can guide us in preparing the next generations to take the helm of leadership.
This unprecedented and wide-ranging book shows that Latino leadership is indeed powerful and distinctive and has lessons that can inform leaders of every background.
By 2045 Latinos will make up 1 in 4 Americans. They are projected to be 78% of the new entries into the labor force in the next ten years. By sheer numbers alone, Latinos will shape the 21st Century. What does it take to lead such a varied and vibrant people who hail from twenty-six countries and are a blend of different races? And what can leaders of all cultures and ethnicities learn from how Latinos lead?
Juana Bordas takes us on a journey to the very heart and soul of Latino leadership. She offers 10 principles that richly illustrate the inclusive, people-centered, socially responsible, and life-affirming ways Latinos have led their community. This model is uniquely suited to this century's multicultural, global age.
This new and expanded edition includes a chapter on intergenerational leadership that recognizes vast generational shifts are occurring: ten thousand Baby Boomers retire every day and Millennials and Zs are the largest generations in history. Six out of 10 Latinos are millennials. This new chapter can guide us in preparing the next generations to take the helm of leadership.
This unprecedented and wide-ranging book shows that Latino leadership is indeed powerful and distinctive and has lessons that can inform leaders of every background.
Master the essential actions that create lasting trust in any relationship, from the world's leading experts in workplace trust.
Trust is essential to all relationships, but knowing how to build and maintain it remains elusive. Drawing from three decades of research and consulting, trust experts Dennis and Michelle Reina provide a comprehensive roadmap for creating lasting trust in any relationship.
Through actionable frameworks, tools, and stories, readers will learn:
With the groundbreaking Reina Individual Trust Scale Assessment and concrete strategies for implementation, this essential guide equips readers to forge powerful bonds of trust that endure through uncertainty and change.
Trust is essential to all relationships, but knowing how to build and maintain it remains elusive. Drawing from three decades of research and consulting, trust experts Dennis and Michelle Reina provide a comprehensive roadmap for creating lasting trust in any relationship.
Through actionable frameworks, tools, and stories, readers will learn:
- Essential behaviors that build trust in character, communication, and capability
- How to foster an environment of openness where people feel heard and valued
- Ways to rebuild trust after breaches or betrayals
- Techniques for strengthening self-trust as the foundation for trusting others
- The role of gratitude in nurturing reciprocal trust
With the groundbreaking Reina Individual Trust Scale Assessment and concrete strategies for implementation, this essential guide equips readers to forge powerful bonds of trust that endure through uncertainty and change.
World-record endurance athlete and professional leadership coach Jason Caldwell draws on his amazing experiences to show how anyone can build and lead teams that accomplish incredible things.
As an adventurer who undertakes incredible challenges, such as rowing across the Atlantic or crossing the Namib Desert on foot, Jason Caldwell noticed how much of a pivotal role mistakes made in his record-breaking pursuits. The path to an ambitious goal is never a straight line. When mistakes inevitably happen, they can open up new options and choices. This book relays the crucial questions to ask when faced with any setback:
1. Is the failure something I have control over?
2. Is my goal still possible?
3. Do I want to keep going?
4. Is there another way to my goal?
5. Am I better, tougher, or smarter for this?
Caldwell draws on his amazing experiences to illustrate how these questions have helped him in literally death-defying situations. This is the first book to build a powerful business and personal success method out of the riveting and transformative failures of a true adventurer.
As an adventurer who undertakes incredible challenges, such as rowing across the Atlantic or crossing the Namib Desert on foot, Jason Caldwell noticed how much of a pivotal role mistakes made in his record-breaking pursuits. The path to an ambitious goal is never a straight line. When mistakes inevitably happen, they can open up new options and choices. This book relays the crucial questions to ask when faced with any setback:
1. Is the failure something I have control over?
2. Is my goal still possible?
3. Do I want to keep going?
4. Is there another way to my goal?
5. Am I better, tougher, or smarter for this?
Caldwell draws on his amazing experiences to illustrate how these questions have helped him in literally death-defying situations. This is the first book to build a powerful business and personal success method out of the riveting and transformative failures of a true adventurer.
Most leaders assume they're good communicators. What they're actually doing—most of the time—is telling. And telling, even when well-intentioned, is a subtle power move that shuts people down, withholds critical information, and quietly erodes trust.
Humble Inquiry makes the case for a different approach: asking questions you genuinely don't know the answers to, from a posture of curiosity rather than authority.
What you'll find inside this fully updated third edition:
Best for: managers, leaders, coaches, healthcare professionals, and anyone navigating complex, interdependent teams. This is a mindset shift, not a script.
Foreword by Michael Bungay Stanier. Based on Edgar H. Schein's fifty years of research at MIT. Over 300,000 copies sold.
Humble Inquiry makes the case for a different approach: asking questions you genuinely don't know the answers to, from a posture of curiosity rather than authority.
What you'll find inside this fully updated third edition:
- The ORJI cycle—why conversations go wrong in a split second, and how to interrupt the pattern
- A levels-of-relationship model to diagnose where your team is—and how to move toward real openness and trust
- Why hierarchy and “tell” culture actively undermine psychological safety—and what to do about it
- A new chapter on humble inquiry in remote and hybrid work (spoiler: it works—and may work better)
- Reader exercises, twelve mini case studies, and a discussion guide for teams
Best for: managers, leaders, coaches, healthcare professionals, and anyone navigating complex, interdependent teams. This is a mindset shift, not a script.
Foreword by Michael Bungay Stanier. Based on Edgar H. Schein's fifty years of research at MIT. Over 300,000 copies sold.
Transform your leadership. Unlock your team's potential.
In today's rapidly evolving workplace, traditional management is no longer enough. Drawing from three decades of global executive coaching expertise, Damian Goldvarg offers a proven approach to leadership that creates trust, engagement, and measurable results.
This valuable guide breaks down essential coaching competencies, inspired by the International Coaching Federation, into actionable frameworks you can implement immediately. Discover how to accomplish the following:
• Create psychological safety that empowers innovation
• Master the art of active listening and powerful questioning
• Transform conflict into productive collaboration
• Lead virtual teams with confidence and clarity
• Develop strategic thinking that prepares your organization for the future
Through real-world examples from global organizations, Goldvarg provides a roadmap for evolving from manager to coach-leader. Whether you're a seasoned executive or emerging leader, these proven techniques will help you build the collaborative, high-performing teams needed to thrive in our complex business landscape.
Don't just manage. Coach. Lead. Transform.
In today's rapidly evolving workplace, traditional management is no longer enough. Drawing from three decades of global executive coaching expertise, Damian Goldvarg offers a proven approach to leadership that creates trust, engagement, and measurable results.
This valuable guide breaks down essential coaching competencies, inspired by the International Coaching Federation, into actionable frameworks you can implement immediately. Discover how to accomplish the following:
• Create psychological safety that empowers innovation
• Master the art of active listening and powerful questioning
• Transform conflict into productive collaboration
• Lead virtual teams with confidence and clarity
• Develop strategic thinking that prepares your organization for the future
Through real-world examples from global organizations, Goldvarg provides a roadmap for evolving from manager to coach-leader. Whether you're a seasoned executive or emerging leader, these proven techniques will help you build the collaborative, high-performing teams needed to thrive in our complex business landscape.
Don't just manage. Coach. Lead. Transform.
Don't risk the dire consequences of your work processes becoming obsolete-discover a powerful model for constant, ongoing, enterprise-wide process evolution and optimization.
If you have a great product, but don't have the operations in place to efficiently and effectively support it-production, manufacturing, sales, finance, human resources, etc.-you won't succeed. Product innovation is seen as flashier and so gets far more attention, but you can create an enduring competitive advantage by revolutionizing business operations.
The problem is most attempts to improve business operations are reactive, sporadic, and siloed. Tony Saldanha and Filippo Passerini's Dynamic Process Transformation model provides a living model for constant, ongoing process evolution and optimization.
The authors focus on maximizing three drivers of change. First, “open market rules”-each business process must be run as a separate business, instead of via monolithic mandates coming down from on high. Second, there must be “unified accountability”- outcomes must be clear and consistent across the company, instead of being siloed within departments. And third, there needs to be a “dynamic operating engine,” a methodology to convert the constantly changing business process goals into tactical day-to-day employee actions.
With numerous examples from leading companies, this book shows how to proactively keep business processes across the company from becoming obsolete and take advantage of a neglected key to success.
If you have a great product, but don't have the operations in place to efficiently and effectively support it-production, manufacturing, sales, finance, human resources, etc.-you won't succeed. Product innovation is seen as flashier and so gets far more attention, but you can create an enduring competitive advantage by revolutionizing business operations.
The problem is most attempts to improve business operations are reactive, sporadic, and siloed. Tony Saldanha and Filippo Passerini's Dynamic Process Transformation model provides a living model for constant, ongoing process evolution and optimization.
The authors focus on maximizing three drivers of change. First, “open market rules”-each business process must be run as a separate business, instead of via monolithic mandates coming down from on high. Second, there must be “unified accountability”- outcomes must be clear and consistent across the company, instead of being siloed within departments. And third, there needs to be a “dynamic operating engine,” a methodology to convert the constantly changing business process goals into tactical day-to-day employee actions.
With numerous examples from leading companies, this book shows how to proactively keep business processes across the company from becoming obsolete and take advantage of a neglected key to success.
Discover eight powerful mindset shifts that enable leaders and seekers of all ages to thrive in a time of unprecedented change and uncertainty.
Being adaptable and flexible have always been hallmarks of effective leadership, but recent events have seriously stress tested this idea. How do you find calm in the midst of all this chaos?
You need a new mindset, one that treats constant change and uncertainty as a feature, not a bug. Flux helps you develop eight "flux superpowers" that take conventional ideas and turn them on their heads. They'll enable you to see change in new ways, develop new responses, and ultimately reshape your relationship to change. The eight flux superpowers are:
1. Run slower
2. See what's invisible
3. Get lost
4. Start with trust
5. Know your "enough"
6. Create your portfolio career
7. Be all the more human (and serve other humans)
8. Let go of the future
The world is in constant flux, but we can learn to navigate change gracefully and confidently. Whether you're sizing up your career or reassessing your values, designing a product or building an organization, trying to inspire your colleagues or simply show up more fully in the world, activating your flux superpowers will keep you grounded even when the ground is constantly shifting beneath you.
This book will include a discussion guide.
Being adaptable and flexible have always been hallmarks of effective leadership, but recent events have seriously stress tested this idea. How do you find calm in the midst of all this chaos?
You need a new mindset, one that treats constant change and uncertainty as a feature, not a bug. Flux helps you develop eight "flux superpowers" that take conventional ideas and turn them on their heads. They'll enable you to see change in new ways, develop new responses, and ultimately reshape your relationship to change. The eight flux superpowers are:
1. Run slower
2. See what's invisible
3. Get lost
4. Start with trust
5. Know your "enough"
6. Create your portfolio career
7. Be all the more human (and serve other humans)
8. Let go of the future
The world is in constant flux, but we can learn to navigate change gracefully and confidently. Whether you're sizing up your career or reassessing your values, designing a product or building an organization, trying to inspire your colleagues or simply show up more fully in the world, activating your flux superpowers will keep you grounded even when the ground is constantly shifting beneath you.
This book will include a discussion guide.
Transform your connections and leadership with five research-backed humor tactics to master authentic workplace comedy, boost team engagement, and lead with laughter.
Discover the secret weapon that transforms relationships, boosts creativity, and enhances leadership: humor. The Laughter Factor reveals how laughter isn't just a source of joy—it's a powerful tool for connection and success. Whether you're a leader, teacher, salesperson, or simply someone seeking stronger relationships, this book equips you with five humor tactics to captivate, connect, and inspire.
With decades of experience as a comedian and keynote speaker, author Adam Christing shares his proven methods to make humor work for anyone, anywhere. These five fundamental humor strategies include:
Discover the secret weapon that transforms relationships, boosts creativity, and enhances leadership: humor. The Laughter Factor reveals how laughter isn't just a source of joy—it's a powerful tool for connection and success. Whether you're a leader, teacher, salesperson, or simply someone seeking stronger relationships, this book equips you with five humor tactics to captivate, connect, and inspire.
With decades of experience as a comedian and keynote speaker, author Adam Christing shares his proven methods to make humor work for anyone, anywhere. These five fundamental humor strategies include:
- Surprise—Use the power of the unexpected to delight and captivate.
- Poke—Master the art of self-deprecating humor and gentle teasing.
- In-Jokes—Foster bonds through shared laughter and unique moments.
- Wordplay—Enhance your wit with clever banter and sharp language.
- Amplify—Turn ordinary stories into extraordinary, memorable moments.
Build real trust in the remote workplace by mastering proven strategies for leading employees who work from home, the corner coffee shop, or the downtown office.
The shift to remote work has fundamentally changed how we build and maintain trust in organizations. Drawing on extensive research and experience, trusted leadership expert David Horsager and communication scholar Dr. Peggy Kendall present the seven essential strategies that create strong virtual and hybrid workplace relationships.
Readers will learn to do the following:
• Amplify communication
• Clarify direction
• Build predictability
• Redefine accountability
• Create connections
• Equip their people
• Leverage in-person experiences
Trust at a Distance addresses common remote-work challenges, such as unclear communication, lack of information, and weakened relationships. This guide is perfect for leaders navigating hybrid and remote teams. By the time readers are finished reading, they will be inspired and confident that trust really can be built at a distance!
The shift to remote work has fundamentally changed how we build and maintain trust in organizations. Drawing on extensive research and experience, trusted leadership expert David Horsager and communication scholar Dr. Peggy Kendall present the seven essential strategies that create strong virtual and hybrid workplace relationships.
Readers will learn to do the following:
• Amplify communication
• Clarify direction
• Build predictability
• Redefine accountability
• Create connections
• Equip their people
• Leverage in-person experiences
Trust at a Distance addresses common remote-work challenges, such as unclear communication, lack of information, and weakened relationships. This guide is perfect for leaders navigating hybrid and remote teams. By the time readers are finished reading, they will be inspired and confident that trust really can be built at a distance!
What if some of the most powerful words in your organization were “I'm not sure,” “I need help,” and “I have a new idea”? Imagine the potential for innovation, connection, and results if your employees felt courageous enough to say anything to you.
What if people could simply communicate what they are really thinking without fear of having a bad idea? When you are in a leadership position, your people should feel comfortable to learn from and brainstorm with you. It is your responsibility to create an authentic environment characterized by honesty and trust that encourages everyone to share ideas. When your people don't speak up, it's not their problem-it's yours.
Building a culture in which people are able to say anything opens up pathways to innovation that would otherwise not exist. Ultimately, this book is a letter to leaders-filled with experience, research, and practicality. Peering inside a vast array of organizations for the past decade, the authors have seen time and again that leaders are failing to draw out ideas from their introverts and, at the same time, shutting up their extroverts. Inhibitors in organizations make candid communication unsafe. As a leader, you must recognize and acknowledge these complex dynamics and then work tirelessly to inspire your team to speak freely.
What if people could simply communicate what they are really thinking without fear of having a bad idea? When you are in a leadership position, your people should feel comfortable to learn from and brainstorm with you. It is your responsibility to create an authentic environment characterized by honesty and trust that encourages everyone to share ideas. When your people don't speak up, it's not their problem-it's yours.
Building a culture in which people are able to say anything opens up pathways to innovation that would otherwise not exist. Ultimately, this book is a letter to leaders-filled with experience, research, and practicality. Peering inside a vast array of organizations for the past decade, the authors have seen time and again that leaders are failing to draw out ideas from their introverts and, at the same time, shutting up their extroverts. Inhibitors in organizations make candid communication unsafe. As a leader, you must recognize and acknowledge these complex dynamics and then work tirelessly to inspire your team to speak freely.
These leadership lessons work for leaders at every level when everything goes wrong, from the doctor who saved lives after the 9/11 attacks, in war-torn Ukraine, and on the NFL sidelines.
Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.