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Unresolved conflict is workplace kryptonite. Learn how to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth.
Unresolved conflict wastes time, inhibits productivity, hampers team performance, and negatively affects business outcomes. As a result, many leaders either mismanage conflict or avoid it altogether, putting their entire organization at risk.
The only way for leaders to productively manage conflict is to expand their capacity for it. Conflict capacity is about recognizing one's own mental and emotional limits, expanding a tolerance for discomfort, and skillfully navigating the complexities of conflict.
Three integral elements make up conflict capacity:
• culture (workplace support for leaders initiating accountability conversations)
• the inner game (tolerance for withstanding the conflict storm)
• the outer game (development of the skills and abilities necessary to mediate conflict to a desired end result)
This book teaches readers how to approach difficult conversations and work with high-conflict people while overcoming their internal and external barriers to give them better emotional integrity and a clearer vision for the future of their organization.
Unresolved conflict wastes time, inhibits productivity, hampers team performance, and negatively affects business outcomes. As a result, many leaders either mismanage conflict or avoid it altogether, putting their entire organization at risk.
The only way for leaders to productively manage conflict is to expand their capacity for it. Conflict capacity is about recognizing one's own mental and emotional limits, expanding a tolerance for discomfort, and skillfully navigating the complexities of conflict.
Three integral elements make up conflict capacity:
• culture (workplace support for leaders initiating accountability conversations)
• the inner game (tolerance for withstanding the conflict storm)
• the outer game (development of the skills and abilities necessary to mediate conflict to a desired end result)
This book teaches readers how to approach difficult conversations and work with high-conflict people while overcoming their internal and external barriers to give them better emotional integrity and a clearer vision for the future of their organization.
This book presents a new approach to risk management that enables executives to think systematically and strategically about future risks and deal proactively with threats to their competitive advantages in an ever more volatile, uncertain, complex, and ambiguous world.
Organizations typically manage risks through traditional tools such as insurance and risk mitigation; some employ enterprise risk management, which looks at risk holistically throughout the organization. But these tools tend to focus organizational attention on past actions and compliance. Executives need to tackle risk head-on as an integral part of their strategic planning process, not by looking in the rearview mirror.
Strategic Risk Management (SRM) is a forward-looking approach that helps teams anticipate events or exposures that fundamentally threaten or enhance a firm's position. The authors, experts in both business strategy and risk management, define strategic risks and show how they differ from operational risks. They offer a road map that describes architectural elements of SRM (knowledge, principles, structures, and tools) to show how leaders can integrate them to effectively design and implement a future-facing SRM program. SRM gives organizations a competitive advantage over those stuck in outdated risk management practices. For the first time, it enables them to look squarely out the front windshield.
Organizations typically manage risks through traditional tools such as insurance and risk mitigation; some employ enterprise risk management, which looks at risk holistically throughout the organization. But these tools tend to focus organizational attention on past actions and compliance. Executives need to tackle risk head-on as an integral part of their strategic planning process, not by looking in the rearview mirror.
Strategic Risk Management (SRM) is a forward-looking approach that helps teams anticipate events or exposures that fundamentally threaten or enhance a firm's position. The authors, experts in both business strategy and risk management, define strategic risks and show how they differ from operational risks. They offer a road map that describes architectural elements of SRM (knowledge, principles, structures, and tools) to show how leaders can integrate them to effectively design and implement a future-facing SRM program. SRM gives organizations a competitive advantage over those stuck in outdated risk management practices. For the first time, it enables them to look squarely out the front windshield.
Smart machines are replacing more and more jobs. Edward Hess and Katherine Ludwig show how to develop abilities that machines don't have so we can thrive in this Smart Machine Age. Underlying them all is a sense of personal humility: honestly recognizing our limitations and working to mitigate them.
In nearly every industry, smart machines are replacing human labor. It's not just factory jobs-automated technologies are handling people's investments, diagnosing illnesses, and analyzing written documents. If we humans are going to endure, Edward Hess and Katherine Ludwig say we're going to need a dose of humility.
We need to be humble enough to let go of the idea that “smart” means knowing the most, using that information quickest, and making the fewest mistakes. Smart machines will always be better than we are at those things. Instead, we need to cultivate important abilities that smart machines don't have (yet): thinking critically, creatively, and innovatively and building close relationships with others so we can collaborate effectively. Hess and Ludwig call this being NewSmart.
To develop these abilities, we need to practice four specific behaviors: keeping our egos out of our way, managing our thoughts and emotions to curb any biases or defensiveness, listening to others with an open mind, and connecting with others socially and emotionally. What all these behaviors have in common is, again, humility-avoiding self-centeredness so we can learn from and work with other humans. Hess and Ludwig offer a guide to developing these NewSmart abilities and to creating organizations where these qualities are encouraged and rewarded.
In nearly every industry, smart machines are replacing human labor. It's not just factory jobs-automated technologies are handling people's investments, diagnosing illnesses, and analyzing written documents. If we humans are going to endure, Edward Hess and Katherine Ludwig say we're going to need a dose of humility.
We need to be humble enough to let go of the idea that “smart” means knowing the most, using that information quickest, and making the fewest mistakes. Smart machines will always be better than we are at those things. Instead, we need to cultivate important abilities that smart machines don't have (yet): thinking critically, creatively, and innovatively and building close relationships with others so we can collaborate effectively. Hess and Ludwig call this being NewSmart.
To develop these abilities, we need to practice four specific behaviors: keeping our egos out of our way, managing our thoughts and emotions to curb any biases or defensiveness, listening to others with an open mind, and connecting with others socially and emotionally. What all these behaviors have in common is, again, humility-avoiding self-centeredness so we can learn from and work with other humans. Hess and Ludwig offer a guide to developing these NewSmart abilities and to creating organizations where these qualities are encouraged and rewarded.
The seventh edition of this pragmatic guide to determining right and wrong in the workplace is updated with new case studies, exercises, and ancillary materials.
Using a unique stakeholder-based approach, this book takes business ethics out of the theory realm and provides practical ways to analyze any business decision. Including dozens of cases, Joseph Weiss looks beyond the impacts of ethical lapses on share price and profit to focus on relationships between stakeholders, including individuals, groups, corporations, and governments.
The new seventh edition includes seven new cases and ten new Point/Counterpoint exercises, which challenge students to argue both sides of a contemporary issue. It incorporates the latest research as well as updated cases dealing with recent scandals at organizations such as Boeing, Facebook, and Uber. Professors will have access to online support, including teaching notes, PowerPoint slides, and sample tests. The book is equipped with a step-by-step guide to implementing stakeholder analysis, tips to help students apply ethical principles in their personal and professional lives, and comprehensive coverage of employee workplace issues.
Addressing relevant topics such as risk management, preferential hiring, and sexual harassment in conjunction with the digital divide, bribery, the environment, and more, Business Ethics, seventh edition explores ethical implications in today's increasingly interconnected global business environment.
Using a unique stakeholder-based approach, this book takes business ethics out of the theory realm and provides practical ways to analyze any business decision. Including dozens of cases, Joseph Weiss looks beyond the impacts of ethical lapses on share price and profit to focus on relationships between stakeholders, including individuals, groups, corporations, and governments.
The new seventh edition includes seven new cases and ten new Point/Counterpoint exercises, which challenge students to argue both sides of a contemporary issue. It incorporates the latest research as well as updated cases dealing with recent scandals at organizations such as Boeing, Facebook, and Uber. Professors will have access to online support, including teaching notes, PowerPoint slides, and sample tests. The book is equipped with a step-by-step guide to implementing stakeholder analysis, tips to help students apply ethical principles in their personal and professional lives, and comprehensive coverage of employee workplace issues.
Addressing relevant topics such as risk management, preferential hiring, and sexual harassment in conjunction with the digital divide, bribery, the environment, and more, Business Ethics, seventh edition explores ethical implications in today's increasingly interconnected global business environment.
The comprehensive and foundational text for critically analyzing and applying actionable DEI techniques and strategies, written by one of LinkedIn's most popular experts on DEI.
The importance of diversity, equity, and inclusion in the workplace cannot be understated. But when half-baked and under-developed strategies are implemented, they often do more harm than good, leading the very constituents they aim to support to dismiss DEI entirely.
DEI Deconstructed analyzes how current methods and “best practices” leave marginalized people feeling frustrated and unconvinced of their leaders' sincerity, and offers a roadmap that bridges the neatness of theory with the messiness of practice. Through embracing a pragmatic DEI approach drawing from cutting-edge research on organizational change, evidence-based practices, and incisive insights from a DEI strategist with experience working from the top-down and bottom-up alike, stakeholders at every level of an organization can become effective DEI changemakers. Nothing less than this is required to scale DEI from interpersonal teeth-pulling to true systemic change.
By utilizing an outcome-oriented understanding of DEI, along with a comprehensive foundation of actionable techniques, this no-nonsense guide will lay out the path for anyone with any background to becoming a more effective DEI practitioner, ally, and leader.
The importance of diversity, equity, and inclusion in the workplace cannot be understated. But when half-baked and under-developed strategies are implemented, they often do more harm than good, leading the very constituents they aim to support to dismiss DEI entirely.
DEI Deconstructed analyzes how current methods and “best practices” leave marginalized people feeling frustrated and unconvinced of their leaders' sincerity, and offers a roadmap that bridges the neatness of theory with the messiness of practice. Through embracing a pragmatic DEI approach drawing from cutting-edge research on organizational change, evidence-based practices, and incisive insights from a DEI strategist with experience working from the top-down and bottom-up alike, stakeholders at every level of an organization can become effective DEI changemakers. Nothing less than this is required to scale DEI from interpersonal teeth-pulling to true systemic change.
By utilizing an outcome-oriented understanding of DEI, along with a comprehensive foundation of actionable techniques, this no-nonsense guide will lay out the path for anyone with any background to becoming a more effective DEI practitioner, ally, and leader.
Bestselling author Brian Tracy teams up with Christina Stein to show how to find true balance-when all your actions and choices are guided by a profound knowledge of what is most important to you. You'll not only feel less stressed, but you'll accomplish more, and more efficiently, that you ever thought possible.
People's lives become unbalanced because they're not clear on what's really important to them. As a result, they make thoughtless and impulsive choices, and up feeling exhausted and unfulfilled without understanding why. What bestselling author Brian Tracy and Christina Stein offer is a way to find true balance.
With true balance, you feel clear and focused, and everything in your life feels like it is in perfect harmony. You go through your day with courage, confidence, and purpose-you accomplish more of what really matters to you. People experience true balance when they find and operate from their own unique balance point.
Tracy and Stein show how to find your personal balance point-the place where you have a thorough understanding of your deepest personal values, vision, purpose, and goals. They illustrate how using your balance point to set priorities and manage your time can both energize and simplify every aspect of your life. The result is a new, active approach to integrating life balance, work achievement, and time management.
People's lives become unbalanced because they're not clear on what's really important to them. As a result, they make thoughtless and impulsive choices, and up feeling exhausted and unfulfilled without understanding why. What bestselling author Brian Tracy and Christina Stein offer is a way to find true balance.
With true balance, you feel clear and focused, and everything in your life feels like it is in perfect harmony. You go through your day with courage, confidence, and purpose-you accomplish more of what really matters to you. People experience true balance when they find and operate from their own unique balance point.
Tracy and Stein show how to find your personal balance point-the place where you have a thorough understanding of your deepest personal values, vision, purpose, and goals. They illustrate how using your balance point to set priorities and manage your time can both energize and simplify every aspect of your life. The result is a new, active approach to integrating life balance, work achievement, and time management.
Everything that we've been told about women succeeding in the workplace-from leaning in to throwing out the idea of being “nice girls”-misses the true key that puts women ahead: influence. Leadership experts Kathryn Heath, Jill Flynn, Mary Davis Holt, and Diana Faison create an airtight case for the importance of the influence effect.
It's pure myth that women need to be more aggressive to succeed. Since the time when Sheryl Sandberg's Lean In was first published in 2013, one thing has become strikingly clear: leaning in simply isn't enough to turn the tide. To the contrary, studies show that imitating male behavior doesn't translate to professional advancement for women. The distinctive missing link is influence.
In every industry, from private equity investing to network television, women are underrepresented at the top and underpaid across the board and throughout their careers. The gap in the literature about what puts women ahead is influence-the capacity to have an impact on agendas and outcomes. Influence is more important to the women we work with than power itself.
The Influence Effect focuses on building influence that will enable women to gain traction in their careers and to achieve the advancement they deserve. The tools in this book are geared to help women rise above the politics of business and succeed on their own terms by achieving greater influence. Women have goals they want to achieve and ideas they can champion through change, and influence is the currency they need to make that happen.
It's pure myth that women need to be more aggressive to succeed. Since the time when Sheryl Sandberg's Lean In was first published in 2013, one thing has become strikingly clear: leaning in simply isn't enough to turn the tide. To the contrary, studies show that imitating male behavior doesn't translate to professional advancement for women. The distinctive missing link is influence.
In every industry, from private equity investing to network television, women are underrepresented at the top and underpaid across the board and throughout their careers. The gap in the literature about what puts women ahead is influence-the capacity to have an impact on agendas and outcomes. Influence is more important to the women we work with than power itself.
The Influence Effect focuses on building influence that will enable women to gain traction in their careers and to achieve the advancement they deserve. The tools in this book are geared to help women rise above the politics of business and succeed on their own terms by achieving greater influence. Women have goals they want to achieve and ideas they can champion through change, and influence is the currency they need to make that happen.
Awarded the Gold IBPA Book Award in the Psychology category.
Sometimes success isn't enough-discover how to achieve lasting, whole-life fulfillment through a simple five-stage plan that corresponds with the five key parts of ourselves.
We're often told that the key to success in life involves advancing in our careers, so why do feel stuck and unfulfilled when everything seems to be going right?
Adult development expert Maja Djikic explains that in order to discover our purpose and achieve real, lasting change, we need to move beyond narrowly targeted ideas and strategies like changing our mindset or slightly altering one aspect of our behavior. Instead, we need to go deeper and focus on our innate desires.
Djikic says that sustained change can only happen when our whole self moves holistically the same direction and at the same time. She introduces a transformational system called the Wheel of Change-a simple, five-segment plan that corresponds with the five key parts of ourselves: Desires, Actions, Emotions, Thoughts, and Body.
By understanding the mechanisms of these five integral parts, you will be able to escape the paradox of success without happiness and move towards your own path of fulfilling self-development.
Sometimes success isn't enough-discover how to achieve lasting, whole-life fulfillment through a simple five-stage plan that corresponds with the five key parts of ourselves.
We're often told that the key to success in life involves advancing in our careers, so why do feel stuck and unfulfilled when everything seems to be going right?
Adult development expert Maja Djikic explains that in order to discover our purpose and achieve real, lasting change, we need to move beyond narrowly targeted ideas and strategies like changing our mindset or slightly altering one aspect of our behavior. Instead, we need to go deeper and focus on our innate desires.
Djikic says that sustained change can only happen when our whole self moves holistically the same direction and at the same time. She introduces a transformational system called the Wheel of Change-a simple, five-segment plan that corresponds with the five key parts of ourselves: Desires, Actions, Emotions, Thoughts, and Body.
By understanding the mechanisms of these five integral parts, you will be able to escape the paradox of success without happiness and move towards your own path of fulfilling self-development.
Leave the power tie at home. The old rules of influence don't work anymore.
It's time to throw out the old rules of influence and become the leader you've always wanted to be.
A new type of leader is emerging-one with a bold mission who empowers others through transparency and unwavering passion. Modern-day executive presence mandates levels of authenticity and honesty never before seen in the C-suite.
Personal branding and reputation management expert, Lida Citroën guides leaders through this new paradigm of executive presence and influence. Through inspiring examples, compelling stories, and practical exercises, Citroën helps leaders tap into their passion, connect authentically with others, and create space for inclusivity and community.
Greta Thunberg is a powerful example of a new paradigm leader. The Swedish teenager ‘s influence arguably exceeds that of most CEOs or political leaders. The youngest person to be named Time's Person of the Year, she radically upended Swedish politics and world climate policy. Nothing about her conforms to the typical expectations of a leader's executive presence-her power comes from her absolute honesty and genuine passion to make the world a better place.
It's time to throw out the old rules of influence and become the leader you've always wanted to be.
A new type of leader is emerging-one with a bold mission who empowers others through transparency and unwavering passion. Modern-day executive presence mandates levels of authenticity and honesty never before seen in the C-suite.
Personal branding and reputation management expert, Lida Citroën guides leaders through this new paradigm of executive presence and influence. Through inspiring examples, compelling stories, and practical exercises, Citroën helps leaders tap into their passion, connect authentically with others, and create space for inclusivity and community.
Greta Thunberg is a powerful example of a new paradigm leader. The Swedish teenager ‘s influence arguably exceeds that of most CEOs or political leaders. The youngest person to be named Time's Person of the Year, she radically upended Swedish politics and world climate policy. Nothing about her conforms to the typical expectations of a leader's executive presence-her power comes from her absolute honesty and genuine passion to make the world a better place.
Great ideas don't matter if you can't execute-bestselling leadership expert Mark Miller offers a proven, research-based method for creating workplaces where everyone performs at the highest level.
All high performance organizations have one thing in common: execution. The men and women who work there sustain performance at seemingly otherworldly levels of precision, accuracy, and consistency. In the fifth and final book of Mark Miller's High Performance series, he uses his trademark business fable format to show how any organization can cultivate the kind of everyday habits that yield extraordinary results.
Miller tells the story of Blake Brown, a CEO who learns how to help his team to consistently excel at execution from a perhaps unlikely source: his son's high school football coach. The story is fictional, but the principles and practices are very real, derived from years of research led by a team from Stanford University. Miller and his team interviewed leaders and employees from numerous world-class organizations, including the Navy SEALS, Starbucks, Apple, Southwest Airlines, the Seattle Seahawks, Mayo Clinic, Cirque du Soleil, and more. The lessons learned were then field-tested with over seventy businesses employing over 7,000 people. Miller gives you proven tools to release the untapped potential in your people, create a strong competitive advantage, and win not just on game day but every day.
All high performance organizations have one thing in common: execution. The men and women who work there sustain performance at seemingly otherworldly levels of precision, accuracy, and consistency. In the fifth and final book of Mark Miller's High Performance series, he uses his trademark business fable format to show how any organization can cultivate the kind of everyday habits that yield extraordinary results.
Miller tells the story of Blake Brown, a CEO who learns how to help his team to consistently excel at execution from a perhaps unlikely source: his son's high school football coach. The story is fictional, but the principles and practices are very real, derived from years of research led by a team from Stanford University. Miller and his team interviewed leaders and employees from numerous world-class organizations, including the Navy SEALS, Starbucks, Apple, Southwest Airlines, the Seattle Seahawks, Mayo Clinic, Cirque du Soleil, and more. The lessons learned were then field-tested with over seventy businesses employing over 7,000 people. Miller gives you proven tools to release the untapped potential in your people, create a strong competitive advantage, and win not just on game day but every day.
Bestselling author (Communicate with Confidence!, over 160,000 copies sold) Dianna Booher takes the mystery out of creating the “Personal Presence” that is central to everyone's success in leading, persuading, and selling to others. She gives specific and practical guidance for learning to look, talk, think, and act with presence.
This book describes how companies of all types can achieve even greater success-measured not by volume or profits, but by the quality of life for employees and the quality service for customers.
Confront the psychological blocks that are holding you back-and become a fearless and peerless communicator.
Life becomes less complicated as we grow as communicators. There's often more we can do to improve our interactions than we realize. We don't have to live with regret about what we could have said or how we should have listened. This timely, timeless bravery manual teaches which risks to take and how to engage in ways that don't cost us our personal peace.
Michelle's tips read like a heartfelt conversation with a trusted friend-one who happens to have decades of experience coaching people from all walks of life. When we fall into sneaky, fear-based patterns, we're robbed of the joy of communicating skillfully and confidently. Readers of Communicate with Courage learn how to overcome four hidden challenges:
• Hiding: Avoiding risks we need to take to realize our potential
• Defining: Needing to be right rather than approachable and open
• Rationalizing: Shielding ourselves from honest feedback, conflict, apologizing, asking for help, negotiating, and other scary but potentially rewarding Pro Moves
• Settling: Accepting "good enough" instead of stretching toward better outcomes
Through riveting real-life stories and practical exercises, Gladieux's compassionate
guidance builds self- and other-awareness in a wide variety of settings. This transformative approach has garnered national acclaim, earning the book eleven literary awards, including the following:
• Best Book Nonfiction, Outstanding Education – Independent Author Network
• Nonfiction 1st Place and Best Book Nonfiction – PenCraft Book Awards
• Nonfiction in Leadership/Think Differently Winner – Goody Book Awards
• Bronze Nonfiction Award – Readers' Favorite Awards
• Communications Nonfiction Gold Prize – Global eBook Awards
• Nonfiction Book of the Year, Grand Prize – Independent Author Network
Whether you aim to improve work relationships or experience deeper personal connections, Communicate with Courage offers tools to make interactions easier and more enjoyable.
“Communicate with Courage is life-changing. Gladieux's extraordinary empathy shines through with relatable examples from diverse worlds, from music to business to sports. You'll read this book more than once. It will transform your relationship with yourself and other people.”
-Dr. Jillian Ihsanullah, leadership researcher
Life becomes less complicated as we grow as communicators. There's often more we can do to improve our interactions than we realize. We don't have to live with regret about what we could have said or how we should have listened. This timely, timeless bravery manual teaches which risks to take and how to engage in ways that don't cost us our personal peace.
Michelle's tips read like a heartfelt conversation with a trusted friend-one who happens to have decades of experience coaching people from all walks of life. When we fall into sneaky, fear-based patterns, we're robbed of the joy of communicating skillfully and confidently. Readers of Communicate with Courage learn how to overcome four hidden challenges:
• Hiding: Avoiding risks we need to take to realize our potential
• Defining: Needing to be right rather than approachable and open
• Rationalizing: Shielding ourselves from honest feedback, conflict, apologizing, asking for help, negotiating, and other scary but potentially rewarding Pro Moves
• Settling: Accepting "good enough" instead of stretching toward better outcomes
Through riveting real-life stories and practical exercises, Gladieux's compassionate
guidance builds self- and other-awareness in a wide variety of settings. This transformative approach has garnered national acclaim, earning the book eleven literary awards, including the following:
• Best Book Nonfiction, Outstanding Education – Independent Author Network
• Nonfiction 1st Place and Best Book Nonfiction – PenCraft Book Awards
• Nonfiction in Leadership/Think Differently Winner – Goody Book Awards
• Bronze Nonfiction Award – Readers' Favorite Awards
• Communications Nonfiction Gold Prize – Global eBook Awards
• Nonfiction Book of the Year, Grand Prize – Independent Author Network
Whether you aim to improve work relationships or experience deeper personal connections, Communicate with Courage offers tools to make interactions easier and more enjoyable.
“Communicate with Courage is life-changing. Gladieux's extraordinary empathy shines through with relatable examples from diverse worlds, from music to business to sports. You'll read this book more than once. It will transform your relationship with yourself and other people.”
-Dr. Jillian Ihsanullah, leadership researcher
Former Procter & Gamble Vice President for IT and Shared Services, Tony Saldanha gives you the keys to a successful digital transformation: a proven five-stage model and a disciplined process for executing it.
Digital transformation is more imperative than ever. Enterprises must fully transform their entire business model to digital, not just parts of the business. But 70 percent of digital transformations fail. Why? Not because of a lack of technological capability, executive awareness, or CEO support, but because of a lack of direction and discipline.
Tony Saldanha says your goal should be to arrive at a state of perpetual digital transformation, where your organization doesn't just disrupt its competitors but continuously disrupts itself (think Netflix, Amazon, or Google). To get there he outlines a three-phase execution process for digital transformations based on the famous airplane takeoff checklist, which has reduced crashes to one in every 1.2 million flights-a 0.00008 percent failure rate. Using this model, Saldanha shows companies how to get Ready, prepare a solid foundation for your change effort; Accelerate, learn from your experiences and continue to refine your approach; and Sustain the pace of technological innovation over the long haul.
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Digital transformation is more imperative than ever. Enterprises must fully transform their entire business model to digital, not just parts of the business. But 70 percent of digital transformations fail. Why? Not because of a lack of technological capability, executive awareness, or CEO support, but because of a lack of direction and discipline.
Tony Saldanha says your goal should be to arrive at a state of perpetual digital transformation, where your organization doesn't just disrupt its competitors but continuously disrupts itself (think Netflix, Amazon, or Google). To get there he outlines a three-phase execution process for digital transformations based on the famous airplane takeoff checklist, which has reduced crashes to one in every 1.2 million flights-a 0.00008 percent failure rate. Using this model, Saldanha shows companies how to get Ready, prepare a solid foundation for your change effort; Accelerate, learn from your experiences and continue to refine your approach; and Sustain the pace of technological innovation over the long haul.
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