From a founding member of the coaching movement comes a detailed guide to mastering one of a coach's toughest skills: thoughtfully reflecting clients' words and expressions back to them so they see themselves and their world through new eyes.



“Coaches rely far too much on asking open-ended questions,” says Marcia Reynolds. But questions only seek answers-inquiry provides insight. When, instead of just questions, clients hear their thoughts, opinions, and beliefs spoken by someone else, it prompts them to critically consider how their thinking affects their goals. Reynolds cites the latest brain science to show why reflective inquiry works and provides techniques, tips, and structures for creating breakthrough conversations.

This book will free coaches from the cult of asking the magical question by offering five essential practices of reflective inquiry: focus on the person, not the problem; summarize what is heard and expressed; identify underlying beliefs and assumptions; unwrap the desired outcome; and articulate insights and commitments. Using these practices, combined with a respectful and caring presence, helps create a space where clients feel safe, seen, and valued for who they are. Coaches become change agents who actively recharge the human spirit. And clients naturally dive deeper and develop personalized solutions that may surprise even the coach.

This balanced guide to agility gets past the hype and frustration to help frustrated leaders transform their agile transformations.


Agile transformations are supposed to make organizations modern, competitive, and relevant. But in the rush to jump on this latest bandwagon, many leaders make the mistake of adapting superficial versions of Agile techniques, only to find that their organizations are just marginally better versions of their previous selves. Jesse Fewell's book cuts through the “quick fix” hype of Agile theory and uses decades of Agile coaching experience to unpack the mistakes that hold organizations back. He identifies the seven common leadership moves that can be used to unblock stalled Agile transformations. Once you understand these moves, you'll be able to do the hard work of building a wholeheartedly Agile organization: your transformation will go more than skin deep. Based on case studies from the field, this book unapologetically engages with the messiness of organizational culture and process change and will help you navigate those challenges in a way that works for your own people.

What if you could transform your company from the inside out? Biased, male-dominated corporate cultures have forced far too many women out of the companies they've aspired to work for. Dig Your Heels In is a first of its kind playbook that empowers women to disrupt the corporate achievement game and be catalysts for positive change.

Dig Your Heels In is a playbook that empowers women to win at the corporate achievement game and be a catalyst for positive progress. It tackles the critical need to engage, advance and retain women in the workplace, for the financial success of the business and for the benefit of their women employees.

This is the first book of its kind to truly arm women to hold their ground and play the long game, staying and advancing in corporate careers. If the reader Digs Her Heels In at the company that pays her paycheck today, she can transform the company into the one that she deserves, for herself and for future generations of women entering the workforce.

Dig Your Heels In is the roadmap that shows women how increasing their breadth of experience gives them more power to identify opportunities for and effect innovative and equitable change. This book is critical for women from the entry level to the executive level. Dig Your Heels In is also a critical resource for leaders in the C-suite and those leading Human Resources, Talent Management and on the front lines of recruitment who can drive enterprise wide changes to build programs that strengthen engagement and retention. Every reader will learn the ten big bold moves to achieve the career they desire and build the company and culture they deserve.

“Eileen delivers a new perspective on the burnout crisis with humor, good sense, and unique ideas on how to manage our brains. I owe my daily well-being to her. Keep this book at your side to help you glide through your workday.” -Marcia Reynolds, PsyD, author of The Discomfort Zone


It's official. For the first time, the World Health Organization has classified burnout as a health problem. Renowned motivational speaker Eileen McDargh proposes that to tackle it, we must learn to break out of energy-draining thoughts and behaviors.

Resilience, she argues, is strictly a matter of energy management-by better managing your energy, you can both build resiliency and overcome burnout. Breakthrough happens when our energy is consciously distributed to what matters most in our lives. So after a short survey that will tell you where you fit in a burnout and resiliency profile, McDargh helps pinpoint the causes of your burnout and examine the energy demands that keep you from refueling and recharging. She provides an in-depth energy analysis and gives you the keys to master the four dimensions that can give you a resilience breakthrough: head, heart, hands, and humor.

McDargh guides the reader through the process of identifying energy drains and implementing strategies for handling them, whatever phase of life you are in. Her intention is to help you not only to successfully manage work and life demands but also make even larger strides in understanding how to put together a life by design and not by default.

Leaders as Teachers chronicles Becton, Dickinson and Company (BD) 8-year journey to create and deploy a leadership development program that relies on all top leaders (even its CEO) to train other leaders. The initiative produced dramatic results including; measurable business results; a stronger, more supportive learning environment; improved communications and strengthened organizational culture; a more adaptive, change receptive leadership team; and direct cost saving. The book includes complete implementation guidance including detailed plans, worksheets, exercises, complete sample training outlines, and other useful tools.

“Shows how humans have brought us to the brink and how humanity can find solutions. I urge people to read with humility and the daring to act.”
-Harpal Singh, former Chair, Save the Children, India, and former Vice Chair, Save the Children International


In conversations with people all over the world, from government officials and business leaders to taxi drivers and schoolteachers, Blair Sheppard, global leader for strategy and leadership at PwC, discovered they all had surprisingly similar concerns. In this prescient and pragmatic book, he and his team sum up these concerns in what they call the ADAPT framework: Asymmetry of wealth; Disruption wrought by the unexpected and often problematic consequences of technology; Age disparities--stresses caused by very young or very old populations in developed and emerging countries; Polarization as a symptom of the breakdown in global and national consensus; and loss of Trust in the institutions that underpin and stabilize society. These concerns are in turn precipitating four crises: a crisis of prosperity, a crisis of technology, a crisis of institutional legitimacy, and a crisis of leadership.

Sheppard and his team analyze the complex roots of these crises--but they also offer solutions, albeit often seemingly counterintuitive ones. For example, in an era of globalization, we need to place a much greater emphasis on developing self-sustaining local economies. And as technology permeates our lives, we need computer scientists and engineers conversant with sociology and psychology and poets who can code. The authors argue persuasively that we have only a decade to make headway on these problems. But if we tackle them now, thoughtfully, imaginatively, creatively, and energetically, in ten years we could be looking at a dawn instead of darkness.

Without a deep understanding of your company's culture, any change effort you undertake will fail. Bestselling author Jon Katzenbach and his coauthors identify the four most critical cultural elements leaders need to focus on.

Every organization has a unique culture, but they all have one thing in common. Whenever they have a big change to make, powerful emotional forces in their culture appear, at first, to resist it. But there are other culture forces under the surface that can be potential sources of catalytic strength. The best leaders succeed by tapping those “critical few” sources. Using an unusual, dialogue-based approach, Jon Katzenbach, author of the seminal The Wisdom of Teams (over 400,000 sold) shows how a sharp focus on just these elements reduces complexity and enables leaders to create profound cultural transformation and positive, lasting impact on performance.

The critical few elements are:

The critical few traits: the shared characteristics that are at the heart of people's emotional connection to what they do.
The critical few behaviors: people's actions that would lead a company to succeed if they were replicated at greater scale.
The critical few informal leaders: individuals whose emotional intuition and institutional trust make them valued guides for transformation, wherever they are on the org chart.

Corporate culture is critical to any organizational change effort. This book offers a proven model for identifying and leveraging the essential elements of any culture.


If you're going to make any significant change in an organization, you have to deal with the organizational culture. Because as Peter Drucker famously said, “Culture eats strategy for breakfast.” But there can be a big difference between the official culture as described in the company handbook and how work really gets done. This book, written by a unique team of two culture-change experts and a business anthropologist, is about solving this “culture puzzle.” The authors describe the four forces that shape every organization's-or, as they put it, every tribe's-culture from hunter-gatherers in the Amazon to corporate executives at Amazon. Interest: what the organization does to fulfill members' needs and earn their loyalty. Habit: which behaviors and ideas constitute “the way we do things around here.” Vision: where the organization came from and where it's going; and Innovation: how the organization adapts and changes. The authors provide detailed advice and analytic tools for understanding and strengthening these four forces in your organization, and for using that understanding to more your organization forward.