Paperback

Bestselling author (Communicate with Confidence!, over 160,000 copies sold) Dianna Booher takes the mystery out of creating the “Personal Presence” that is central to everyone's success in leading, persuading, and selling to others. She gives specific and practical guidance for learning to look, talk, think, and act with presence.

This new edition of a bestseller (150,000 copies sold) about acquiring all the business you need through referrals adds powerful new concepts and expands into the digital age

Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent referrals from existing customers and friends and, at the same time, maximize business with existing customers. Through an entertaining fictional story, Tim Templeton emphasizes the importance of applying the Golden Rule in business-building an ongoing relationship with customers based on genuine respect and caring, rather than just making the sale and moving on. But it's not enough to simply hope your customers will refer you-Templeton offers a proven system to make sure that they do.

In this completely updated and expanded edition Templeton introduces the concept of the Perfect Client Avatar, a detailed profile of your ideal client that you keep in mind at all times to focus your efforts as you build your business. And he adds a new principle to his process: social proof. Templeton shows how the power of social media can help you leverage reviews, testimonials, and case studies of satisfied clients to expand your business 24/7-add clients while you sleep! Your customers and clients already know every new contact you will ever need to succeed-by applying Tim Templeton's system they will naturally refer them to you.

Progressives have been using divide-and-conquer tactics stolen from conservatives to further their own cause with limited success. This is because such tactics go against everything progressives believe in, and there is no logic or power in trying to use bad strategies to get to a good place. Legislator Krysten Sinema shows how the future of the progressive movement is to be found in unity, alignment and partnership and moving away from being entrenched in identity politics and sub-agendas.

The author of the classic, bestselling book, “Voluntary Simplicity” (nearly 150,000 copies sold), shows how an exciting, new understanding of the nature of the universe has far-reaching implications for how we can better live our everyday lives, improve our communities, and meet the enormous challenges of our time.

The authors of the award-winning (2007 Nautilus Book Award and 2008 Axiom Book Award) and bestselling book Trust and Betrayal in the Workplace take the next step by showing how to rebuild trust in any workplace or organization after it has been broken, which is increasingly common because of harsh cutbacks, betrayal of commitments, relationship conflicts, and many other causes.

Executive director of the Government Accountability Project Beatrice Edwards makes this bold and saddening claim: the American Bill of Rights and Constitution are no longer the law of the land. Focusing on shocking revelations from whistleblowers such as Edward Snowden, she documents the rise of the “Corporate Security State” in America.

The free-market, limited-government development model has been an ecological and social disaster for the developing world. Sustainable and equitable development is possible only with the active involvement of a strong central state that can guide the economy, protect the environment, and prioritize meeting its people's basic needs.


For decades, the Western argument has been that the unfettered free market is the best vehicle for economic development and social progress. Instead, this sure-to-be-controversial book argues that a strong state with a willingness to manage the economy within resource constraints is central to the challenge of sustainable development. Only a state that can and will exert effective governance can place fair and reasonable limits on resource consumption (which is completely unrestrained in the free-market model), manage the expectations of its population, preserve ecological integrity, and ensure universal access to basic needs. This will mean rethinking the meaning of concepts like “prosperity,” “freedom,” and “rights,” and whether Western-style democracy is the optimal form of government. This may make some in the developed world uncomfortable, but what Nair offers is a model suited to the realities of the developing world.

The Hamster Revolution is a timely solution to both the widespread problem of email overload as well as most people's inefficient (or nonexistent) systems for categorizing and storing email messages. This book provides the practical steps needed to deal with these problems and become more efficient in our work.

Entrepreneurs in developing countries who assume they will have the same legal, governmental, and institutional protections as their counterparts in the West will fail. To succeed, they need to build trust within the existing structures--and this book shows how it's done.


Western countries have created layers of laws, regulations and other kinds of structural protections to enable entrepreneurs to build businesses. These don't necessarily exist, or aren't consistently enforced, in developing countries. But there is a solution and that solution is trust. This book, by an eminent business scholar and developing world entrepreneur, shows how to build trust in three crucial ways:
1. Change Your Mindset: Let go of your expectations and realize that you have to understand and trust the rules of the society you're operating in, not fight against or go around them.
2. Work with the Pre-existing Social Fabric: You can't change customs and practices that have been in place for hundreds, even thousands of years. Work with what already exists and build on top of it (while communicating and acting transparently every step of the way).
3. Partner with and work with existing governmental structures: You can only scale your venture with their help--find change agents within the government and ally with them.

What makes for a truly exceptional leader? Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more-they must be competent-but that's just the tip of the iceberg. What's below the waterline? What's deep inside the best leaders that makes them different?




The Spanish language edition of the bestselling title The Heart of Leadership is ready to help you answer the question-Are you the type of leader people want to follow? You can be--but first, you've got to understand what sets great leaders apart from all the rest.

Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more--they must be competent--but that's just the tip of the iceberg. What's below the waterline? What's deep inside the best leaders that makes them different?

Mark Miller contends it is their leadership character. In his latest enlightening and entertaining business fable, he describes the five unique character traits exhibited by exceptional leaders and how to cultivate them.

The Heart of Leadership begins with young and ambitious Blake Brown being passed over for a desperately wanted promotion, despite an outstanding individual performance. Confused and frustrated, he turns to his former mentor, Debbie Brewster. Rather than attempting to solve Blake's problem for him, she sends him on a quest to meet with five of his late father's colleagues, each of whom holds a piece of the puzzle he's trying to solve.

As Blake puts the pieces together, he discovers that in the final analysis, a lack of skills isn't what holds most leaders back; skills are too easy to learn. Without demonstrated leadership character, however, a skill set will never be enough. Most often, when leaders fail to reach their full potential, it is an issue of the heart. This is Blake's ultimate revelation.

This book shows us that leadership needn't be the purview of the few--it is within reach for millions around the world. The Heart of Leadership is a road map for every person who desires to make a difference in the lives of others and become a leader people want to follow.

Ira Chaleff's bestseller (over 40,000 copies sold across two editions) becomes even more relevant today as failures in leadership grow astronomically requiring greater vigilance and oversight on the part of the citizenry.

Despite reports that the recession may be ending, the unemployment rate is sky high and home foreclosures are at record levels. It's no secret that the U.S. economy is in shambles because of the recent housing bubble. However, according to Dean Baker, Co-Director of the Center for Economic and Policy Research, the people who looked the other way as the eight trillion dollar housing bubble grew unchecked are trying to rewrite history by downplaying the impact of the bubble. In False Profits: Recovering from the Bubble Economy, he recounts the strategies used by the country's top economic policymakers to keep the American public unaware of their failure to recognize the housing bubble and to take steps to rein it in before it grew to unprecedented levels, resulting in the loss of millions of jobs, homes, and the life savings for tens of millions of people.

A new edition of the bestselling book (75,000 copies sold) that shows how the teachings of Jesus can bring a new angle to your leadership style. No matter what your religious background, this book will help you map out the high road to your personal and professional goals.

In a world of persistent and often overwhelming chaos, this book makes one simple promise: If you close the gaps in the three areas of your life, you will achieve fulfillment, success, and inner peace.

We all ask ourselves the question, “Has my life made a difference?” We want our lives to have meaning. We want to live balanced, productive lives in which we contribute through our work, our relationships, and our example to others. And we search for inner peace to deal with all of the chaos that exists in the world today.

In this new book, Franklin Covey cofounder Hyrum Smith shows that the key to achieving a meaningful, fulfilling, and peaceful life is closing three gaps that we all struggle with. The first is the BELIEF GAP: the gap between what we believe to be true and what is actually true. The second is the TIME GAP: the gap between what we plan to do-our goals and dreams-and what we actually get done. The third is the VALUES GAP: the gap between what we value-what matters most to us-and what we actually do.

Using inspiring true stories of people who have overcome difficult challenges, the author tells how to close each of these three gaps in our personal and work lives. Smith provides new understanding and tools to move from the life we currently have to the life we really want.

This book has a simple message for business leaders: you help yourselves by helping the poor. If the poor can gain a stake in the economy they can buy your products and put money in the banks. Increasing poor people's financial literacy will help them move into the middle class and enrich everyone, rich and poor alike.

When we talk about how to save our struggling economy, Operation HOPE founder and successful businessman John Hope Bryant says that for far too long, we've been having the wrong conversation. Fully 70% of the American economy is generated by consumer spending. If we want capitalism to work, we have to make it work for the poor.

“We must make financial literacy – teaching each and every one of our children the language of money – the new civil rights issue for the twenty-first century America,” Bryant writes. In the book, Bryant exposes the historical roots of poverty, explains why the solutions tried so far have held the poor back from getting “the memo” about financial literacy, and offers a way forward. He lays out what he calls a Marshall Plan for our times, a series of straightforward, actionable steps to build financial literacy and expand opportunity so that the poor can join the middle class.
Praised by Dr. Bernice A. King of the King Center and former President Bill Clinton, John Hope Bryant's book aspires to create a thriving economy that works not just for the 1% or even the 99%, but for the 100%.

Master facilitator Larry Dressler shows group leaders, OD consultants, and coaches who work with polarized or anxious groups how developing an open, authentic, intentional "presence" can both help them guide their groups more effectively and move the facilitator forward on a path toward self-mastery.