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When life disrupts work, leaders need to know what to do next. This practical guide shows leaders at organizations of every size, from small businesses to large corporations, how to support employees through hard moments while strengthening trust across the workplace.
This is the book to read before the crisis happens, so you can respond with confidence, care, and clarity when it does.
Life disruptions do not stay outside the workplace. Grief, illness, caregiving, divorce, infertility, and other major life events shape how people show up at work, yet most organizations still do not prepare leaders for these moments. Even caring managers can freeze, unsure what to say, how to help, or how to balance support with team needs.
The challenge is not whether a life disruption will affect your team. It is when. The leaders who build trust in difficult moments are the ones who prepare before those moments arrive.
Drawing on original PhD research, interviews with employees and leaders, and nearly two decades of experience advising employers on benefits and workplace strategy, Dr. Nataliya Boychenko Stone gives leaders a practical guide for responding with confidence and care. She shows readers how to
This practical framework helps managers, HR professionals, and organizational leaders navigate life's most challenging moments at work while strengthening trust, loyalty, and performance across their teams.
This is the book to read before the crisis happens, so you can respond with confidence, care, and clarity when it does.
Life disruptions do not stay outside the workplace. Grief, illness, caregiving, divorce, infertility, and other major life events shape how people show up at work, yet most organizations still do not prepare leaders for these moments. Even caring managers can freeze, unsure what to say, how to help, or how to balance support with team needs.
The challenge is not whether a life disruption will affect your team. It is when. The leaders who build trust in difficult moments are the ones who prepare before those moments arrive.
Drawing on original PhD research, interviews with employees and leaders, and nearly two decades of experience advising employers on benefits and workplace strategy, Dr. Nataliya Boychenko Stone gives leaders a practical guide for responding with confidence and care. She shows readers how to
- understand what support an employee actually needs,
- connect people with the right workplace resources,
- adjust work with clarity and flexibility,
- stay present after the first crisis moment, and
- support employees while maintaining accountability.
This practical framework helps managers, HR professionals, and organizational leaders navigate life's most challenging moments at work while strengthening trust, loyalty, and performance across their teams.
Tired of toxic workplace drama killing your team? Transform difficult conversations and destructive conflict into trust, performance, and breakthrough results.
Now expanded with 20 percent new content, this third edition includes new chapters on drama resilience, thriving cultures, and trust-building, plus timely applications to AI, virtual work, and today’s divisive climate.
Workplace drama drains energy, kills productivity, and costs organizations millions. Most leaders know conflict is hurting their teams, but they often avoid it until morale drops, engagement tanks, and small tensions turn into destructive patterns.
Conflict itself isn’t the problem. How you handle it determines whether it becomes toxic drama or productive growth. Using groundbreaking research, over twenty years of field-tested tools, and his deep experience helping leaders and organizations transform conflict, Dr. Nate Regier reveals how to recognize the drama-triangle patterns killing your workplace and escape them through the compassion cycle.
You’ll discover
Whether you’re addressing underperformance, managing difficult personalities, or navigating team dysfunction, this battle-tested framework gives you the confidence to stop avoiding conflict and start using it as fuel for innovation and trust.
With expanded tools and timely new material for AI, virtual work, and increasingly polarized workplaces, this third edition equips you to lead through conflict without casualties and come out stronger on the other side.
Now expanded with 20 percent new content, this third edition includes new chapters on drama resilience, thriving cultures, and trust-building, plus timely applications to AI, virtual work, and today’s divisive climate.
Workplace drama drains energy, kills productivity, and costs organizations millions. Most leaders know conflict is hurting their teams, but they often avoid it until morale drops, engagement tanks, and small tensions turn into destructive patterns.
Conflict itself isn’t the problem. How you handle it determines whether it becomes toxic drama or productive growth. Using groundbreaking research, over twenty years of field-tested tools, and his deep experience helping leaders and organizations transform conflict, Dr. Nate Regier reveals how to recognize the drama-triangle patterns killing your workplace and escape them through the compassion cycle.
You’ll discover
- why compassion, not niceness, is the key to accountability;
- three critical rules for transforming conflict;
- how to master the ORPO formula—open, resourceful, persistent, open—for turning tense situations into breakthroughs; and
- new strategies for building drama resilience, thriving cultures, and trust in today’s workplace.
Whether you’re addressing underperformance, managing difficult personalities, or navigating team dysfunction, this battle-tested framework gives you the confidence to stop avoiding conflict and start using it as fuel for innovation and trust.
With expanded tools and timely new material for AI, virtual work, and increasingly polarized workplaces, this third edition equips you to lead through conflict without casualties and come out stronger on the other side.
Please Do Disturb: How True Leaders Show Up When It Matters Most challenges one of leadership's biggest misconceptions, that great leadership is primarily about strategy, authority, or performance.
Instead, Rachel Alday, Linny Jones, and Harte Logan make the case that exceptional leadership begins with something far more human: presence, connection, and the ability to create belonging.
Drawing from Alday's decades of experience building a luxury hospitality company, and Jones and Logan’s organizational consulting perspective, the authors reveal how the principles behind extraordinary guest experiences can transform the way leaders serve their teams, organizations, and communities. Through engaging stories, practical frameworks, and lessons learned while growing a business to nearly $25 million in annual revenue managing approximately 200 luxury homes, they demonstrate that the leaders people remember aren't necessarily the ones with the best ideas—they're the ones who consistently show up when it matters most.
At its heart, Please Do Disturb is a book about creating environments where people feel seen, heard, valued, and like they truly belong. It explores how intentional moments of connection build trust, strengthen culture, and inspire people to do their best work, not because they have to but because they want to, leading to phenomenal results.
Whether you're leading a company, a team, or a family, or simply striving to become more intentional in your relationships, this book offers practical wisdom for cultivating deeper connection, fostering belonging, and leading with authenticity in a world that increasingly craves both.
Please Do Disturb reminds us that leadership isn't measured by titles or influence alone. It's measured by the people we choose to notice, the connections we create, and the lasting sense of belonging we leave behind.
Instead, Rachel Alday, Linny Jones, and Harte Logan make the case that exceptional leadership begins with something far more human: presence, connection, and the ability to create belonging.
Drawing from Alday's decades of experience building a luxury hospitality company, and Jones and Logan’s organizational consulting perspective, the authors reveal how the principles behind extraordinary guest experiences can transform the way leaders serve their teams, organizations, and communities. Through engaging stories, practical frameworks, and lessons learned while growing a business to nearly $25 million in annual revenue managing approximately 200 luxury homes, they demonstrate that the leaders people remember aren't necessarily the ones with the best ideas—they're the ones who consistently show up when it matters most.
At its heart, Please Do Disturb is a book about creating environments where people feel seen, heard, valued, and like they truly belong. It explores how intentional moments of connection build trust, strengthen culture, and inspire people to do their best work, not because they have to but because they want to, leading to phenomenal results.
Whether you're leading a company, a team, or a family, or simply striving to become more intentional in your relationships, this book offers practical wisdom for cultivating deeper connection, fostering belonging, and leading with authenticity in a world that increasingly craves both.
Please Do Disturb reminds us that leadership isn't measured by titles or influence alone. It's measured by the people we choose to notice, the connections we create, and the lasting sense of belonging we leave behind.