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There’s nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves—maybe more often than we realize. But we don’t need more apologies, says John Kador—we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed; accept moral Responsibility for your actions; express Remorse; provide meaningful Restitution; and offer assurance that the offense will not be Repeated. Making apology work in the real world—when and how to apologize, in what medium, and how to make it stick—is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends. The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.

Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occasion to apologize. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.
Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions—what Kador calls the Five Rs—of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient.

The willingness to apologize signals strength, character, and integrity—real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.

From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the reader through all aspects of making effective apologies in all situations.

At last - the first comprehensive and practical guide to the work breakdown structure (WBS) in 45 years! This book offers vital new perspectives on how to apply the WBS to today's different types of projects that produce products, services or results. You'll learn how to use WBS throughout the project lifecycle to plan, control and communicate. Your new insights into the WBS principles, plus checklists and proven action steps, will improve the planning of new projects and help you launch projects more efficiently and effectively.

At last - the first comprehensive and practical guide to the work breakdown structure (WBS) in 45 years! This book offers vital new perspectives on how to apply the WBS to today's different types of projects that produce products, services or results. You'll learn how to use WBS throughout the project lifecycle to plan, control and communicate. Your new insights into the WBS principles, plus checklists and proven action steps, will improve the planning of new projects and help you launch projects more efficiently and effectively.

What makes for a truly exceptional leader? Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more—they must be competent—but that's just the tip of the iceberg. What's below the waterline? What's deep inside the best leaders that makes them different?

Mark Miller contends it is their leadership character. In this enlightening and entertaining business fable, young and ambitious leader Blake Brown goes on a journey to discover the five unique traits exhibited by exceptional leaders and how to cultivate them.

This book shows us that leadership needn't be the purview of the few—it is within reach for millions around the world. The Heart of Leadership is a road map for every person who desires to make a difference in the lives of others and become a leader people want to follow.

¿Qué es lo que hace que un líder sea verdaderamente excepcional? Sin duda, los líderes necesitan don de gentes, habilidades de ejecución, un conocimiento profundo de las tendencias de la industria, y la capacidad de articular una visión; y más aún: deben ser competentes. Pero eso es sólo la punta del iceberg. ¿Qué hay debajo de la línea de flotación? ¿Qué se esconde dentro de los mejores líderes, que los hace diferentes?

Mark Miller sostiene que es el carácter. En esta fábula empresarial, clarificadora y amena, el joven y ambicioso líder Blake Brown emprende un viaje para descubrir los cinco rasgos únicos que distinguen a los líderes excepcionales, y cómo cultivarlos.

Este libro nos muestra que el liderazgo no tiene por qué ser la meta de unos pocos, sino que está al alcance de millones de personas de todo el mundo. El corazón del liderazgo es un mapa para todo aquel que desee marcar una diferencia en la vida de los demás y convertirse en un líder que la gente quiera seguir.

What makes for a truly exceptional leader? Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more—they must be competent—but that's just the tip of the iceberg. What's below the waterline? What's deep inside the best leaders that makes them different?

Mark Miller contends it is their leadership character. In this enlightening and entertaining business fable, young and ambitious leader Blake Brown goes on a journey to discover the five unique traits exhibited by exceptional leaders and how to cultivate them.

This book shows us that leadership needn't be the purview of the few—it is within reach for millions around the world. The Heart of Leadership is a road map for every person who desires to make a difference in the lives of others and become a leader people want to follow.

¿Qué es lo que hace que un líder sea verdaderamente excepcional? Sin duda, los líderes necesitan don de gentes, habilidades de ejecución, un conocimiento profundo de las tendencias de la industria, y la capacidad de articular una visión; y más aún: deben ser competentes. Pero eso es sólo la punta del iceberg. ¿Qué hay debajo de la línea de flotación? ¿Qué se esconde dentro de los mejores líderes, que los hace diferentes?

Mark Miller sostiene que es el carácter. En esta fábula empresarial, clarificadora y amena, el joven y ambicioso líder Blake Brown emprende un viaje para descubrir los cinco rasgos únicos que distinguen a los líderes excepcionales, y cómo cultivarlos.

Este libro nos muestra que el liderazgo no tiene por qué ser la meta de unos pocos, sino que está al alcance de millones de personas de todo el mundo. El corazón del liderazgo es un mapa para todo aquel que desee marcar una diferencia en la vida de los demás y convertirse en un líder que la gente quiera seguir.

What makes for a truly exceptional leader? Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more-they must be competent-but that's just the tip of the iceberg. What's below the waterline? What's deep inside the best leaders that makes them different?




The Spanish language edition of the bestselling title The Heart of Leadership is ready to help you answer the question-Are you the type of leader people want to follow? You can be--but first, you've got to understand what sets great leaders apart from all the rest.

Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more--they must be competent--but that's just the tip of the iceberg. What's below the waterline? What's deep inside the best leaders that makes them different?

Mark Miller contends it is their leadership character. In his latest enlightening and entertaining business fable, he describes the five unique character traits exhibited by exceptional leaders and how to cultivate them.

The Heart of Leadership begins with young and ambitious Blake Brown being passed over for a desperately wanted promotion, despite an outstanding individual performance. Confused and frustrated, he turns to his former mentor, Debbie Brewster. Rather than attempting to solve Blake's problem for him, she sends him on a quest to meet with five of his late father's colleagues, each of whom holds a piece of the puzzle he's trying to solve.

As Blake puts the pieces together, he discovers that in the final analysis, a lack of skills isn't what holds most leaders back; skills are too easy to learn. Without demonstrated leadership character, however, a skill set will never be enough. Most often, when leaders fail to reach their full potential, it is an issue of the heart. This is Blake's ultimate revelation.

This book shows us that leadership needn't be the purview of the few--it is within reach for millions around the world. The Heart of Leadership is a road map for every person who desires to make a difference in the lives of others and become a leader people want to follow.

Like many of us, Bob Miglani felt overwhelmed and anxious. He worried constantly about his job, his finances, and his family. It was a chance invitation to India, the land of his birth, that finally freed him. India, Miglani writes, is “the capital of chaos”: over a billion people living on one-third the space of the United States. And it was there that he learned to let go. The secret is to stop trying to control the chaos and focus on what you can control—your own actions, words, and thoughts. Move forward, make mistakes, trust your intuition, find your purpose. In this inspiring book, Miglani shares the experiences and encounters that helped him finally get it. What happens when you find yourself in an Indian village with no money and a plane to catch? How could an educated urban woman agree to a marriage after two dates? What keeps a rural health worker motivated despite the enormous need and such limited ability to help? What does trying to catch an insanely overcrowded bus teach you about perfection? Embracing the chaos, Miglani found, “leads us down paths we never would have walked on...It brings out strengths we never knew existed inside of us.”

Like many of us, Bob Miglani felt overwhelmed and anxious. He worried constantly about his job, his finances, and his family. It was a chance invitation to India, the land of his birth, that finally freed him.

India, Miglani writes, is “the capital of chaos”: over a billion people living on one-third the space of the United States. And it was there that he learned to let go. The secret is to stop trying to control the chaos and focus on what you can control—your own actions, words, and thoughts. Move forward, make mistakes, trust your intuition, find your purpose.

In this inspiring book, Miglani shares the experiences and encounters that helped him finally get it. What happens when you find yourself in an Indian village with no money and a plane to catch? How could an educated urban woman agree to a marriage after two dates? What keeps a rural health worker motivated despite the enormous need and such limited ability to help? What does trying to catch an insanely overcrowded bus teach you about perfection? Embracing the chaos, Miglani found, “leads us down paths we never would have walked on...It brings out strengths we never knew existed inside of us.”

An accomplished Fortune 50 executive translates for a western audience the lessons he learned from the land of his birth, India. Bob Miglani was stressed out, burnt out, and stuck until he rediscovered the enduring lessons of his childhood: celebrate impermanence, serve others, and move forward no matter what. Bob's message: chaos isn't going away--embrace it!

Emotions sometimes get the better of us all, but you can learn how to analyze and manage your emotional reactions in any situation. Emotional Discipline details 5 easy-to-learn steps and 25 specific strategies for responding to your feelings in the present and preparing for emotional challenges in the future. This remarkable approach combines mind, body and spirit to help you deal with arguably the most challenging part of the human condition: the constant fluctuations in how you feel that color your experience of life and limit your personal effectiveness. With Emotional Discipline you can gain the power to choose how you feel.

Emotions sometimes get the better of everyone, but it doesnt have to be that way. We can learn how to analyze and control our emotional reactions in any situation. Emotional Discipline outlines an easy-to-learn process and 25 specific tactics that you can use to gain the power to choose how you feel. Youll learn to cope with a stressful and sometimes threatening world and deal with arguably the most challenging part of the human condition: the constant fluctuations in how you feel that color your experience of life and limit your personal effectiveness. Emotional Discipline offers strategies that will help you respond to your feelings in the present and to prepare for emotional challenges in the future. Charles Manz outlines the basics of the 5-stage emotional discipline process and describes a variety of mental, physical and spiritual practices that supplement and strengthen that process.

It is time for an emotional reckoning on our path to racial healing, sustainable equity, and the future of DEI. Here's the tool to help us navigate it.

In this groundbreaking book, Esther Armah argues that the crucial missing piece to racial healing and sustainable equity is emotional justice-a new racial healing language to help us do our emotional work. This work is part of the emotional reckoning we must navigate if racial healing is to be more than a dream. We all-white, Black, Brown-have our emotional work that we need to do. But that work is not the same for all of us.

This emotional work means unlearning the language of whiteness, a narrative that centers white people, particularly white men, no matter the deadly cost and consequence to all women and to global Black and Brown people. That's why a new racial healing language is crucial.

Emotional Justice grapples with how a legacy of untreated trauma from oppressive systems has created and sustained dual deadly fictions: white superiority and Black inferiority that shape-and wound-all of us. These systems must be dismantled to build a future that serves justice to everyone, not just some of us. We are the dismantlers we have been waiting for, and emotional justice is the game changer for a just future that benefits all of us.

It is time for an emotional reckoning on our path to racial healing, sustainable equity, and the future of DEI. Here's the tool to help us navigate it.

In this groundbreaking book, Esther Armah argues that the crucial missing piece to racial healing and sustainable equity is emotional justice-a new racial healing language to help us do our emotional work. This work is part of the emotional reckoning we must navigate if racial healing is to be more than a dream. We all-white, Black, Brown-have our emotional work that we need to do. But that work is not the same for all of us.

This emotional work means unlearning the language of whiteness, a narrative that centers white people, particularly white men, no matter the deadly cost and consequence to all women and to global Black and Brown people. That's why a new racial healing language is crucial.

Emotional Justice grapples with how a legacy of untreated trauma from oppressive systems has created and sustained dual deadly fictions: white superiority and Black inferiority that shape-and wound-all of us. These systems must be dismantled to build a future that serves justice to everyone, not just some of us. We are the dismantlers we have been waiting for, and emotional justice is the game changer for a just future that benefits all of us.