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The new edition of the bestselling, acclaimed, and influential guide to applying the new science to organizations and management. In this new edition, Margaret Wheatley describes how the new science radically alters our understanding of the world and how it can teach us to live and work well together in these chaotic times.
We live in a time of chaos, rich in potential for new possibilities. A new world is being born. We need new ideas, new ways of seeing, and new relationships to help us now. New science—the new discoveries in biology, chaos theory, and quantum physics that are changing our understanding of how the world works—offers this guidance. It describes a world where chaos is natural, where order exists "for free." It displays the intricate webs of cooperation that connect us. It assures us that life seeks order, but uses messes to get there.
This book will teach you how to move with greater certainty and easier grace into the new forms of organizations and communities that are taking shape. You'll learn that:
• Relationships are what matters—even at the subatomic level
• Life is a vast web of interconnections where cooperation and participation are required
• Chaos and change are the only route to transformation
In this expanded edition, Wheatley provides examples of how non-linear networks and self-organizing systems are flourishing in the modern world. In the midst of turbulence, Wheatley shows, we create work and lives rich in meaning.
We live in a time of chaos, rich in potential for new possibilities. A new world is being born. We need new ideas, new ways of seeing, and new relationships to help us now. New science—the new discoveries in biology, chaos theory, and quantum physics that are changing our understanding of how the world works—offers this guidance. It describes a world where chaos is natural, where order exists "for free." It displays the intricate webs of cooperation that connect us. It assures us that life seeks order, but uses messes to get there.
This book will teach you how to move with greater certainty and easier grace into the new forms of organizations and communities that are taking shape. You'll learn that:
• Relationships are what matters—even at the subatomic level
• Life is a vast web of interconnections where cooperation and participation are required
• Chaos and change are the only route to transformation
In this expanded edition, Wheatley provides examples of how non-linear networks and self-organizing systems are flourishing in the modern world. In the midst of turbulence, Wheatley shows, we create work and lives rich in meaning.
The new edition of the bestselling, acclaimed, and influential guide to applying the new science to organizations and management. In this new edition, Margaret Wheatley describes how the new science radically alters our understanding of the world and how it can teach us to live and work well together in these chaotic times.
We live in a time of chaos, rich in potential for new possibilities. A new world is being born. We need new ideas, new ways of seeing, and new relationships to help us now. New science—the new discoveries in biology, chaos theory, and quantum physics that are changing our understanding of how the world works—offers this guidance. It describes a world where chaos is natural, where order exists "for free." It displays the intricate webs of cooperation that connect us. It assures us that life seeks order, but uses messes to get there.
This book will teach you how to move with greater certainty and easier grace into the new forms of organizations and communities that are taking shape. You'll learn that:
• Relationships are what matters—even at the subatomic level
• Life is a vast web of interconnections where cooperation and participation are required
• Chaos and change are the only route to transformation
In this expanded edition, Wheatley provides examples of how non-linear networks and self-organizing systems are flourishing in the modern world. In the midst of turbulence, Wheatley shows, we create work and lives rich in meaning.
We live in a time of chaos, rich in potential for new possibilities. A new world is being born. We need new ideas, new ways of seeing, and new relationships to help us now. New science—the new discoveries in biology, chaos theory, and quantum physics that are changing our understanding of how the world works—offers this guidance. It describes a world where chaos is natural, where order exists "for free." It displays the intricate webs of cooperation that connect us. It assures us that life seeks order, but uses messes to get there.
This book will teach you how to move with greater certainty and easier grace into the new forms of organizations and communities that are taking shape. You'll learn that:
• Relationships are what matters—even at the subatomic level
• Life is a vast web of interconnections where cooperation and participation are required
• Chaos and change are the only route to transformation
In this expanded edition, Wheatley provides examples of how non-linear networks and self-organizing systems are flourishing in the modern world. In the midst of turbulence, Wheatley shows, we create work and lives rich in meaning.
The new edition of the bestselling, acclaimed, and influential guide to applying the new science to organizations and management. In this new edition, Margaret Wheatley describes how the new science radically alters our understanding of the world and how it can teach us to live and work well together in these chaotic times.
Leaders today—whether in corporations or associations, nonprofits or nations—face massive, messy, multidimensional problems. No one person or group can possibly solve them—they require the broadest possible cooperation. But, says Harvard scholar Dean Williams, our leadership models are still essentially tribal: individuals with formal authority leading in the interest of their own group. In this deeply needed new book, he outlines an approach that enables leaders to transcend internal and external boundaries and help people to collaborate, even people over whom they technically have no power.
Drawing on what he's learned from years of working in countries and organizations around the world, Williams shows leaders how to approach the delicate and creative work of boundary spanning, whether those boundaries are cultural, organizational, political, geographic, religious, or structural. Sometimes leaders themselves have to be the ones who cross the boundaries between groups. Other times, a leader's job is to build relational bridges between divided groups or even to completely break down the boundaries that block collaborative problem solving. By thinking about power and authority in a different way, leaders will become genuine change agents, able to heal wounds, resolve conflicts, and bring a fractured world together.
Drawing on what he's learned from years of working in countries and organizations around the world, Williams shows leaders how to approach the delicate and creative work of boundary spanning, whether those boundaries are cultural, organizational, political, geographic, religious, or structural. Sometimes leaders themselves have to be the ones who cross the boundaries between groups. Other times, a leader's job is to build relational bridges between divided groups or even to completely break down the boundaries that block collaborative problem solving. By thinking about power and authority in a different way, leaders will become genuine change agents, able to heal wounds, resolve conflicts, and bring a fractured world together.
Leaders today—whether in corporations or associations, nonprofits or nations—face massive, messy, multidimensional problems. No one person or group can possibly solve them—they require the broadest possible cooperation. But, says Harvard scholar Dean Williams, our leadership models are still essentially tribal: individuals with formal authority leading in the interest of their own group. In this deeply needed new book, he outlines an approach that enables leaders to transcend internal and external boundaries and help people to collaborate, even people over whom they technically have no power.
Drawing on what he's learned from years of working in countries and organizations around the world, Williams shows leaders how to approach the delicate and creative work of boundary spanning, whether those boundaries are cultural, organizational, political, geographic, religious, or structural. Sometimes leaders themselves have to be the ones who cross the boundaries between groups. Other times, a leader's job is to build relational bridges between divided groups or even to completely break down the boundaries that block collaborative problem solving. By thinking about power and authority in a different way, leaders will become genuine change agents, able to heal wounds, resolve conflicts, and bring a fractured world together.
Drawing on what he's learned from years of working in countries and organizations around the world, Williams shows leaders how to approach the delicate and creative work of boundary spanning, whether those boundaries are cultural, organizational, political, geographic, religious, or structural. Sometimes leaders themselves have to be the ones who cross the boundaries between groups. Other times, a leader's job is to build relational bridges between divided groups or even to completely break down the boundaries that block collaborative problem solving. By thinking about power and authority in a different way, leaders will become genuine change agents, able to heal wounds, resolve conflicts, and bring a fractured world together.
This classic bestseller by Kevin Cashman pioneered a holistic approach to leadership development: grow the whole person to grow the whole leader. The third edition turns leadership development inside out for a new generation of authentic, purpose-inspired leaders.
This book was the first to reveal and build on a foundational insight: we lead by virtue of who we are. Cashman's trademark whole-person approach is essential to success in today's talent-starved marketplace and provides a measurable return on investment. Framed in seven simple yet profound personal mastery areas, this book serves as an integrated coaching experience that helps leaders understand how to harness their authentic, value-creating influence and elevate their impact as individuals, in teams, and in organizations.
The third edition contains updated content in the first three chapters-Personal Mastery, Purpose Mastery, and Interpersonal Mastery (the most foundational chapters in the book)-and includes a new chapter, Story Mastery: Leading with Inspiration. This chapter deepens comprehension of authenticity, provides a more significant sense of meaning and purpose, and inspires more profound interpersonal connection. For everyone from CEOs to emerging leaders, this long-awaited third edition advances the art and science of leadership, which makes the book even more relevant today than when it was first published.
This book was the first to reveal and build on a foundational insight: we lead by virtue of who we are. Cashman's trademark whole-person approach is essential to success in today's talent-starved marketplace and provides a measurable return on investment. Framed in seven simple yet profound personal mastery areas, this book serves as an integrated coaching experience that helps leaders understand how to harness their authentic, value-creating influence and elevate their impact as individuals, in teams, and in organizations.
The third edition contains updated content in the first three chapters-Personal Mastery, Purpose Mastery, and Interpersonal Mastery (the most foundational chapters in the book)-and includes a new chapter, Story Mastery: Leading with Inspiration. This chapter deepens comprehension of authenticity, provides a more significant sense of meaning and purpose, and inspires more profound interpersonal connection. For everyone from CEOs to emerging leaders, this long-awaited third edition advances the art and science of leadership, which makes the book even more relevant today than when it was first published.
This classic bestseller by Kevin Cashman pioneered a holistic approach to leadership development: grow the whole person to grow the whole leader. The third edition turns leadership development inside out for a new generation of authentic, purpose-inspired leaders.
This book was the first to reveal and build on a foundational insight: we lead by virtue of who we are. Cashman's trademark whole-person approach is essential to success in today's talent-starved marketplace and provides a measurable return on investment. Framed in seven simple yet profound personal mastery areas, this book serves as an integrated coaching experience that helps leaders understand how to harness their authentic, value-creating influence and elevate their impact as individuals, in teams, and in organizations.
The third edition contains updated content in the first three chapters-Personal Mastery, Purpose Mastery, and Interpersonal Mastery (the most foundational chapters in the book)-and includes a new chapter, Story Mastery: Leading with Inspiration. This chapter deepens comprehension of authenticity, provides a more significant sense of meaning and purpose, and inspires more profound interpersonal connection. For everyone from CEOs to emerging leaders, this long-awaited third edition advances the art and science of leadership, which makes the book even more relevant today than when it was first published.
This book was the first to reveal and build on a foundational insight: we lead by virtue of who we are. Cashman's trademark whole-person approach is essential to success in today's talent-starved marketplace and provides a measurable return on investment. Framed in seven simple yet profound personal mastery areas, this book serves as an integrated coaching experience that helps leaders understand how to harness their authentic, value-creating influence and elevate their impact as individuals, in teams, and in organizations.
The third edition contains updated content in the first three chapters-Personal Mastery, Purpose Mastery, and Interpersonal Mastery (the most foundational chapters in the book)-and includes a new chapter, Story Mastery: Leading with Inspiration. This chapter deepens comprehension of authenticity, provides a more significant sense of meaning and purpose, and inspires more profound interpersonal connection. For everyone from CEOs to emerging leaders, this long-awaited third edition advances the art and science of leadership, which makes the book even more relevant today than when it was first published.
This classic bestseller by Kevin Cashman pioneered a holistic approach to leadership development: grow the whole person to grow the whole leader. The third edition turns leadership development inside out for a new generation of authentic, purpose-inspired leaders.
This book was the first to reveal and build on a foundational insight: we lead by virtue of who we are. Cashman's trademark “whole-person” approach is essential to success in today's talent-starved marketplace and provides a measurable return on investment. Framed in seven simple yet profound personal “mastery areas,” this book serves as an integrated coaching experience that helps leaders understand how to harness their authentic, value-creating influence and elevate their impact as individuals, in teams, and in organizations.
The third edition contains updated content in the first three chapters-“Personal Mastery,” “Purpose Mastery,” and “Interpersonal Mastery” (the most foundational chapters in the book)-and includes a new chapter, “Story Mastery: Leading with Inspiration.” This chapter deepens comprehension of authenticity, provides a more significant sense of meaning and purpose, and inspires more profound interpersonal connection. For everyone from CEOs to emerging leaders, this long-awaited third edition advances the art and science of leadership, which makes the book even more relevant today than when it was first published.
This book was the first to reveal and build on a foundational insight: we lead by virtue of who we are. Cashman's trademark “whole-person” approach is essential to success in today's talent-starved marketplace and provides a measurable return on investment. Framed in seven simple yet profound personal “mastery areas,” this book serves as an integrated coaching experience that helps leaders understand how to harness their authentic, value-creating influence and elevate their impact as individuals, in teams, and in organizations.
The third edition contains updated content in the first three chapters-“Personal Mastery,” “Purpose Mastery,” and “Interpersonal Mastery” (the most foundational chapters in the book)-and includes a new chapter, “Story Mastery: Leading with Inspiration.” This chapter deepens comprehension of authenticity, provides a more significant sense of meaning and purpose, and inspires more profound interpersonal connection. For everyone from CEOs to emerging leaders, this long-awaited third edition advances the art and science of leadership, which makes the book even more relevant today than when it was first published.
The authors of the classic bestseller The Leadership Challenge bring their expertise to higher education, offering five practices that can make any college or university leader into an exemplary leader.
Drawing on the same pioneering research that formed the foundation of their classic bestseller The Leadership Challenge (over 2.7 million copies sold), James Kouzes and Barry Posner offer a set of leadership skills and practices that will make a significant difference in every area of higher education—faculty, administration, library services, career counseling, auxiliary services, campus safety, and more. It's about the behaviors that leaders, regardless of their position, use to transform values into actions, visions into realities, obstacles into innovations, segments into solidarity, and risks into rewards.
Kouzes and Posner tell the leadership story from the inside and move outward, describing it first as a personal journey and then as mobilizing others to want to do things they have never done before. The Five Practices of Exemplary Leadership is the operating system for this adventure. Leadership in Higher Education explains the fundamental principles that support these practices and provides case examples of people in higher education who demonstrate each one.
A core theme that weaves its way through all the chapters is that, whether it's one to one or one to many, leadership is a relationship between those who aspire to lead and those who choose to follow. We need leaders who can unite us and ignite us. This book lights the way.
Drawing on the same pioneering research that formed the foundation of their classic bestseller The Leadership Challenge (over 2.7 million copies sold), James Kouzes and Barry Posner offer a set of leadership skills and practices that will make a significant difference in every area of higher education—faculty, administration, library services, career counseling, auxiliary services, campus safety, and more. It's about the behaviors that leaders, regardless of their position, use to transform values into actions, visions into realities, obstacles into innovations, segments into solidarity, and risks into rewards.
Kouzes and Posner tell the leadership story from the inside and move outward, describing it first as a personal journey and then as mobilizing others to want to do things they have never done before. The Five Practices of Exemplary Leadership is the operating system for this adventure. Leadership in Higher Education explains the fundamental principles that support these practices and provides case examples of people in higher education who demonstrate each one.
A core theme that weaves its way through all the chapters is that, whether it's one to one or one to many, leadership is a relationship between those who aspire to lead and those who choose to follow. We need leaders who can unite us and ignite us. This book lights the way.
The authors of the classic bestseller The Leadership Challenge bring their expertise to higher education, offering five practices that can make any college or university leader into an exemplary leader.
Drawing on the same pioneering research that formed the foundation of their classic bestseller The Leadership Challenge (over 2.7 million copies sold), James Kouzes and Barry Posner offer a set of leadership skills and practices that will make a significant difference in every area of higher education—faculty, administration, library services, career counseling, auxiliary services, campus safety, and more. It's about the behaviors that leaders, regardless of their position, use to transform values into actions, visions into realities, obstacles into innovations, segments into solidarity, and risks into rewards.
Kouzes and Posner tell the leadership story from the inside and move outward, describing it first as a personal journey and then as mobilizing others to want to do things they have never done before. The Five Practices of Exemplary Leadership is the operating system for this adventure. Leadership in Higher Education explains the fundamental principles that support these practices and provides case examples of people in higher education who demonstrate each one.
A core theme that weaves its way through all the chapters is that, whether it's one to one or one to many, leadership is a relationship between those who aspire to lead and those who choose to follow. We need leaders who can unite us and ignite us. This book lights the way.
Drawing on the same pioneering research that formed the foundation of their classic bestseller The Leadership Challenge (over 2.7 million copies sold), James Kouzes and Barry Posner offer a set of leadership skills and practices that will make a significant difference in every area of higher education—faculty, administration, library services, career counseling, auxiliary services, campus safety, and more. It's about the behaviors that leaders, regardless of their position, use to transform values into actions, visions into realities, obstacles into innovations, segments into solidarity, and risks into rewards.
Kouzes and Posner tell the leadership story from the inside and move outward, describing it first as a personal journey and then as mobilizing others to want to do things they have never done before. The Five Practices of Exemplary Leadership is the operating system for this adventure. Leadership in Higher Education explains the fundamental principles that support these practices and provides case examples of people in higher education who demonstrate each one.
A core theme that weaves its way through all the chapters is that, whether it's one to one or one to many, leadership is a relationship between those who aspire to lead and those who choose to follow. We need leaders who can unite us and ignite us. This book lights the way.
The authors of the classic bestseller The Leadership Challenge bring their expertise to higher education, offering five practices that can make any college or university leader into an exemplary leader.
Drawing on the same vital research that formed the foundation of their classic bestseller The Leadership Challenge-more than two million copies sold-Jim Kouzes and Barry Posner offer higher education professionals a set of leadership skills and practices that are available to everyone, not just a charismatic few.
This book is meant for all leaders on campus. Not only academic faculty, but the staff and managers of residential life, career development, student records, admissions, campus safety, information technology, library, counseling and health centers, facilities, alumni relations, and development, and all other organizations on campus. Kouzes and Posner identify Five Practices of Exemplary Leadership® and provide case examples of real people who demonstrate each practice:
• model the way
• inspire a shared vision
• challenge the process
• enable others to act
• encourage the heart
Anyone in higher education who wants to transform values into actions, visions into realities, obstacles into innovations, segments into solidarity, and risks into rewards must read this book.
Drawing on the same vital research that formed the foundation of their classic bestseller The Leadership Challenge-more than two million copies sold-Jim Kouzes and Barry Posner offer higher education professionals a set of leadership skills and practices that are available to everyone, not just a charismatic few.
This book is meant for all leaders on campus. Not only academic faculty, but the staff and managers of residential life, career development, student records, admissions, campus safety, information technology, library, counseling and health centers, facilities, alumni relations, and development, and all other organizations on campus. Kouzes and Posner identify Five Practices of Exemplary Leadership® and provide case examples of real people who demonstrate each practice:
• model the way
• inspire a shared vision
• challenge the process
• enable others to act
• encourage the heart
Anyone in higher education who wants to transform values into actions, visions into realities, obstacles into innovations, segments into solidarity, and risks into rewards must read this book.
These leadership lessons work for leaders at every level when everything goes wrong, from the doctor who saved lives after the 9/11 attacks, in war-torn Ukraine, and on the NFL sidelines.
Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Now in paperback with a new discussion guide for leadership development programs.
Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Now in paperback with a new discussion guide for leadership development programs.
These leadership lessons work for leaders at every level when everything goes wrong, from the doctor who saved lives after the 9/11 attacks, in war-torn Ukraine, and on the NFL sidelines.
Dr. Thom Mayer doesn't just talk about leadership: he lives it in the world's most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn't about titles or positions. It's about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon's smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer's hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn't theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Now in paperback with a new discussion guide for leadership development programs.
Dr. Thom Mayer doesn't just talk about leadership: he lives it in the world's most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn't about titles or positions. It's about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon's smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer's hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn't theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Now in paperback with a new discussion guide for leadership development programs.
These leadership lessons work for leaders at every level when everything goes wrong, from the doctor who saved lives after the 9/11 attacks, in war-torn Ukraine, and on the NFL sidelines.
Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Now in paperback with a new discussion guide for leadership development programs.
Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Now in paperback with a new discussion guide for leadership development programs.
These leadership lessons work for leaders at every level when everything goes wrong, from the doctor who saved lives after the 9/11 attacks, in war-torn Ukraine, and on the NFL sidelines.
Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Now in paperback with a new discussion guide for leadership development programs.
Dr. Thom Mayer doesn’t just talk about leadership: he lives it in the world’s most high-stakes situations. From commanding the 9/11 Pentagon rescue operation to rushing onto NFL fields during medical emergencies to training doctors in war-torn Ukraine, Mayer has learned that leadership isn’t about titles or positions. It’s about action.
In this practical guide, Mayer reveals eleven provocative principles that flip conventional leadership wisdom: “Leadership is worthless . . . but leading is priceless.” “Power is worthless . . . but influence is priceless.” “Success is worthless . . . but failure is priceless.” Through gripping stories from the Pentagon’s smoking corridors, NFL sidelines, and Ukrainian hospitals, he shows how real leaders emerge not from corner offices but from moments of crisis when someone must step up and act.
Whether readers are managing a team, raising a family, or facing a crossroads, Mayer’s hard-won insights will transform how readers think about influence, teamwork, and making decisions under pressure. This isn’t theoretical leadership. Mayer offers battle-tested wisdom from someone who has led when lives hung in the balance.
Now in paperback with a new discussion guide for leadership development programs.
United Parcel Service (UPS) is a household name that customers and investors alike hold in high regard. Who hasn't been delighted by a right-on-time delivery, one of the 18 million UPS makes every day? Founded over a hundred years ago, UPS has moved steadily up the Fortune 500 while so many other corporations have disappeared. What's the company's secret?
Just ask a driver!
Ron Wallace was a UPS delivery driver for six years before he began rising through the ranks, ultimately becoming president of UPS International. In other companies, that might be extraordinary, but at UPS it's par for the course. UPS has a unique corporate culture. It's like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits the company's success—and his own—to its culture of “we, not me.” As he puts it, working at UPS gave him a PhD in teamwork.
Instead of writing a typical business memoir that celebrates the leader as celebrity, Wallace shares vivid stories that focus on the people he worked with, the challenges they overcame, and the simple principles and practices that make up the UPS way. He exhorts his readers to grow their people, not just their business plans. The leadership style described in this book is simple and direct—and it works. The straightforward and easy-to-understand lessons provide a blueprint for an individual or company to build on past successes and adapt to future challenges. This is a must-read for anyone aspiring to become a great leader.
Just ask a driver!
Ron Wallace was a UPS delivery driver for six years before he began rising through the ranks, ultimately becoming president of UPS International. In other companies, that might be extraordinary, but at UPS it's par for the course. UPS has a unique corporate culture. It's like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits the company's success—and his own—to its culture of “we, not me.” As he puts it, working at UPS gave him a PhD in teamwork.
Instead of writing a typical business memoir that celebrates the leader as celebrity, Wallace shares vivid stories that focus on the people he worked with, the challenges they overcame, and the simple principles and practices that make up the UPS way. He exhorts his readers to grow their people, not just their business plans. The leadership style described in this book is simple and direct—and it works. The straightforward and easy-to-understand lessons provide a blueprint for an individual or company to build on past successes and adapt to future challenges. This is a must-read for anyone aspiring to become a great leader.
United Parcel Service (UPS) is a household name that customers and investors alike hold in high regard. Who hasn't been delighted by a right-on-time delivery, one of the 18 million UPS makes every day? Founded over a hundred years ago, UPS has moved steadily up the Fortune 500 while so many other corporations have disappeared. What's the company's secret?
Just ask a driver!
Ron Wallace was a UPS delivery driver for six years before he began rising through the ranks, ultimately becoming president of UPS International. In other companies, that might be extraordinary, but at UPS it's par for the course. UPS has a unique corporate culture. It's like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits the company's success—and his own—to its culture of “we, not me.” As he puts it, working at UPS gave him a PhD in teamwork.
Instead of writing a typical business memoir that celebrates the leader as celebrity, Wallace shares vivid stories that focus on the people he worked with, the challenges they overcame, and the simple principles and practices that make up the UPS way. He exhorts his readers to grow their people, not just their business plans. The leadership style described in this book is simple and direct—and it works. The straightforward and easy-to-understand lessons provide a blueprint for an individual or company to build on past successes and adapt to future challenges. This is a must-read for anyone aspiring to become a great leader.
Just ask a driver!
Ron Wallace was a UPS delivery driver for six years before he began rising through the ranks, ultimately becoming president of UPS International. In other companies, that might be extraordinary, but at UPS it's par for the course. UPS has a unique corporate culture. It's like a family. Package loaders call executives by their first names and vice versa. The company almost always promotes from within. Lifetime employment is common. Most employees own UPS stock. Wallace credits the company's success—and his own—to its culture of “we, not me.” As he puts it, working at UPS gave him a PhD in teamwork.
Instead of writing a typical business memoir that celebrates the leader as celebrity, Wallace shares vivid stories that focus on the people he worked with, the challenges they overcame, and the simple principles and practices that make up the UPS way. He exhorts his readers to grow their people, not just their business plans. The leadership style described in this book is simple and direct—and it works. The straightforward and easy-to-understand lessons provide a blueprint for an individual or company to build on past successes and adapt to future challenges. This is a must-read for anyone aspiring to become a great leader.
Ron Wallace rose from driver to president of UPS International. Here he reveals the UPS secret sauce--culture--that allows it to outcompete younger companies that are not unionized, not sprawling, and not Brown.
The steady, long-term success of UPS is sometimes a mystery to business observers. Founded over a century ago, UPS has been moving up, not down the Fortune 500 list. Massive in size, UPS has cultivated a family environment where promotion is almost always from within, lifetime employment is the norm and even the executives are union members. In one of the most mature of mature industries, UPS is consistently seen as a strong investment on Wall Street.
What is the UPS secret sauce? In this groundbreaking book, Ron Wallace credits the unique “people culture” of UPS as the distinguishing factor. Ron credits this culture with giving him his start in management and helping him rise from driver to president of UPS International. Different from the typical business memoir that celebrates the leader as celebrity, Ron's book focuses on the people and simple principles that taught him the UPS way. He exhorts his fellow leaders to grow their people, not just their business plans. Ron's key takeaway comes straight from the UPS founder and Ron's inspiration, Jim Casey: “Treat your people well, and the company will flourish.” These simple principles can work in any company, whether or not brown is the wardrobe color.
The steady, long-term success of UPS is sometimes a mystery to business observers. Founded over a century ago, UPS has been moving up, not down the Fortune 500 list. Massive in size, UPS has cultivated a family environment where promotion is almost always from within, lifetime employment is the norm and even the executives are union members. In one of the most mature of mature industries, UPS is consistently seen as a strong investment on Wall Street.
What is the UPS secret sauce? In this groundbreaking book, Ron Wallace credits the unique “people culture” of UPS as the distinguishing factor. Ron credits this culture with giving him his start in management and helping him rise from driver to president of UPS International. Different from the typical business memoir that celebrates the leader as celebrity, Ron's book focuses on the people and simple principles that taught him the UPS way. He exhorts his fellow leaders to grow their people, not just their business plans. Ron's key takeaway comes straight from the UPS founder and Ron's inspiration, Jim Casey: “Treat your people well, and the company will flourish.” These simple principles can work in any company, whether or not brown is the wardrobe color.