Drawing on life lessons from management legend Peter Drucker, journalist and scholar Bruce Rosenstein shows knowledge workers how personal and professional diversification is the key to navigating our "flat world" of zero job security, information overload, portable skills, and 24/7 work expectations.

Through the stories of prisoners and their families, including her own family's experiences, Maya Schenwar shows how the institution that locks up 2.3 million Americans and decimates poor communities of color is shredding the ties that, if nurtured, could foster real collective safety. As she vividly depicts here, incarceration takes away the very things that might enable people to build better lives. But looking toward a future beyond imprisonment, Schenwar profiles community-based initiatives that successfully deal with problems—both individual harm and larger social wrongs—through connection rather than isolation, moving toward a safer, freer future for all of us.

Through the stories of prisoners and their families, including her own family's experiences, Maya Schenwar shows how the institution that locks up 2.3 million Americans and decimates poor communities of color is shredding the ties that, if nurtured, could foster real collective safety. As she vividly depicts here, incarceration takes away the very things that might enable people to build better lives. But looking toward a future beyond imprisonment, Schenwar profiles community-based initiatives that successfully deal with problems—both individual harm and larger social wrongs—through connection rather than isolation, moving toward a safer, freer future for all of us.

Award-winning journalist Maya Schenwar chronicles how prison tears families and communities apart, creating a rippling effect that touches every corner of our society. Schenwar also delves into projects that successfully deal with problems-both individual harm and larger social wrongs-through connection rather than isolation, moving toward a safer, freer future for all of us.

You want to hang on to your best people-your star performers and solid contributors alike. This card deck, based on the celebrated Wall Street Journal bestseller, is specifically designed to help you do just that.


A companion product to the HR classic, this card deck takes time-tested strategies from Love 'Em or Lose 'Em and offers a new, fun way to put them into practice. The fifty-two-card deck consists of two sets of cards: twenty-six Importance cards that mirror the twenty-six chapters of the book and twenty-six Skill cards describing skills to address the issues in the Importance cards, as well as an instruction sheet describing interactive exercises to help you keep your top talent engaged and loving their jobs.

The activities can be done by managers and their teams, HR personnel, employees, and even executive leaders on a company-wide scale. With research-backed frameworks and scaffolding, leaders of all levels can use the tools in this game to identify strengths to build on and easily pinpoint values that bring people together around a shared purpose.

Whether for fear of an uncertain economy or reluctance to deal with the inevitable stresses of looking for work, many people feel unwilling or unable to change jobs. So they simply "quit on the job." They disengage, produce less, and bide their time in quiet dissatisfaction, making themselves, and often their coworkers, family, and friends miserable. But there is an alternative. Love It, Don't Leave It provides readers with 26 ways to make their current work environment more satisfying. Presented in an appealing, accessible A-to-Z format, Love It, Don't Leave It includes strategies for improving communication, stimulating career growth, balancing work with family, and much more. Designed for workers at any age and at any stage, Love It, Don't Leave It helps people assume responsibility for the way their work lives work. Readers who try just a few of the strategies in this book may find that the job they want is the job they already have.

How long has it been since you've said that about your work?

What are you waiting for?
Your organization to care?
Your boss to go?
Your colleague to stop being a jerk?
Someone to hand you an exciting new assignment?
More money?

This book is the antidote to waiting. Return to it again and again. Dog-ear the pages and highlight ideas that hit home. Sometimes you have to go, but often you don't. Love It, Don't Leave It will teach you how to get satisfaction from your work …….right where you are … now.

Whether for fear of an uncertain economy or reluctance to deal with the inevitable stresses of looking for work, many people feel unwilling or unable to change jobs. So they simply "quit on the job." They disengage, produce less, and bide their time in quiet dissatisfaction, making themselves, and often their coworkers, family, and friends miserable. But there is an alternative.

Love It, Don't Leave It provides readers with 26 ways to make their current work environment more satisfying. Presented in an appealing, accessible A-to-Z format, Love It, Don't Leave It includes strategies for improving communication, stimulating career growth, balancing work with family, and much more. Designed for workers at any age and at any stage, Love It, Don't Leave It helps people assume responsibility for the way their work lives work. Readers who try just a few of the strategies in this book may find that the job they want is the job they already have.

This sixth edition of the number one bestselling employee retention book in the world (over 800,000 copies sold) puts a new emphasis on diversity and inclusion but keeps the same appealing format: twenty-six simple strategies from A to Z.

Despite booms and busts, technology advances, talent wars, layoffs, and even a global pandemic, people want what they've always wanted. Employees want—and now expect—meaningful work, supportive bosses, regular recognition, and a chance to learn and grow. And managers want their amazing people to stay—for at least a little while longer. For two decades, this Wall Street Journal bestseller—over 800,000 sold—has offered twenty-six simple strategies, from A to Z, that managers can use to address their employees' real concerns and keep them engaged.

The authors have gone over every word of the previous edition, revising, updating, and streamlining. This edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how to take that into consideration when a treasured employee asks for extended leave to care for a grandparent. And a new section called “Conversations That Count” offers discussion questions for sparking deeper conversation around the topics in the book.

This new edition will ensure that Love 'Em or Lose 'Em will continue to help managers all over the world create a supportive workplace culture so they can fight burnout and keep the people they can least afford to lose.

This sixth edition of the number one bestselling employee retention book in the world (over 800,000 copies sold) puts a new emphasis on diversity and inclusion but keeps the same appealing format: twenty-six simple strategies from A to Z.

Despite booms and busts, technology advances, talent wars, layoffs, and even a global pandemic, people want what they've always wanted. Employees want—and now expect—meaningful work, supportive bosses, regular recognition, and a chance to learn and grow. And managers want their amazing people to stay—for at least a little while longer. For two decades, this Wall Street Journal bestseller—over 800,000 sold—has offered twenty-six simple strategies, from A to Z, that managers can use to address their employees' real concerns and keep them engaged.

The authors have gone over every word of the previous edition, revising, updating, and streamlining. This edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how to take that into consideration when a treasured employee asks for extended leave to care for a grandparent. And a new section called “Conversations That Count” offers discussion questions for sparking deeper conversation around the topics in the book.

This new edition will ensure that Love 'Em or Lose 'Em will continue to help managers all over the world create a supportive workplace culture so they can fight burnout and keep the people they can least afford to lose.

This sixth edition of the number one bestselling employee retention book in the world (over 800,000 copies sold) puts a new emphasis on diversity and inclusion but keeps the same appealing format: twenty-six simple strategies from A to Z.


Retention and engagement are perennial concerns for every business in any economy. For two decades, this Wall Street Journal bestseller has offered twenty-six simple strategies-from A to Z-that managers can use to address their employees' real concerns and keep them engaged.

The revised and updated sixth edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how a manager might take that into consideration when a treasured employee asks for extended leave to care for a grandparent. A new section called Conversation Starters offers discussion questions and ideas for how to spark more conversation around the topics in the book.

This new edition will ensure that Love 'Em or Lose 'Em will continue to help managers all over the world create a supportive workplace culture so they can fight burnout and keep the people they can least afford to lose.

Combining captivating personal memoir and astute political reportage, Marisa Handler offers a fascinating inside look at the burgeoning global justice movement through her own compelling coming-of-age story. Born in apartheid South Africa, Handler emigrated to Southern California at the age of twelve. Her gradual realization that injustice existed even in this more open, democratic society spurred a lifelong commitment to activism that would take her around the world and back again. Handler shares intimate details of her life as a global justice activist to offer a revealing perspective on what drives the movement. Tracing her own evolution as an activist, her story crisscrosses the globe, examining current sociopolitical issues from apartheid and racism to the Israeli-Palestinian conflict, corporate globalization, and the wars of the Bush administration. Along the way, Handler paints compelling portraits of the people she's encountered, shares gritty details of the sometimes-harrowing events that have changed and shaped her, and describes how she came to advocate a spiritually based, nonviolent activism as the best means for building the kind of world we wish to see.

Activist and journalist Marisa Handler takes us on a fascinating journey—from her childhood home in apartheid South Africa to Israel, India, Nepal, Ecuador, Peru, and all over the United States—to offer a rare and revealing glimpse inside the global justice movement. She examines the movement's strengths and contradictions, demystifies its confrontational tactics, and explains why it has become such a powerful force for change. With vivid details of the many characters and events that have influenced her, this gripping coming-of-age story shows how, in a globalized society, we each have within us the power to change the world.

In this personal and political narrative, Salon.com journalist and anti-globalization activist Marisa Handler offers readers both a compelling coming-of-age memoir and eye-opening insights into what's really going on inside the global justice movement.

We live in the midst of one of the greatest technological revolutions in history, an era of deep-seated transformation-a macroshift in civilization, says preeminent scholar and futurist Ervin Laszlo. Its signs and manifestations are all around us, from the deadly HIV/AIDS epidemic sweeping Africa and the dangerous fire-trap sweatshops routinely killing workers in Bangladesh, to the environmental havoc created by genetic engineering, power plant pollution and mechanized agriculture. The application of new technologies has turned into a double-edged sword.
The world is growing together in some respects, but is coming apart in others. Worldwide economic globalization, another sign of the macroshift, all too often benefits the few rather than the many. Hundreds of millions live at a higher material standard of living, but thousands of millions are pressed into abject poverty. The richest 20% earn ninety times the income of the poorest 20%, consume eleven times as much energy, and eat eleven times as much meat.
There have been other macroshifts in human history, but they spanned centuries, allowing cultural values, beliefs, and change to occur gradually. Today, technology has reduced our time to adapt; the entire critical period of change is compressed into the lifetime of a generation.
Today's macroshift, explains Laszlo, harbors great promise, as well as grave danger. He outlines two possible scenarios: "The Breakdown," where we choose to drift without a change in our current direction toward chaos, anarchy, and destruction, or "The Breakthrough," where we collectively transform our thinking and behavior to produce creative, sustainable solutions to dangerous global problems. And he shows what each of us can do-politically, professionally, and privately-to bring about the Breakthrough and shape a humane and sustainable global future.
While technology is what drives the unprecedented speed of this macroshift, it is our vision, values, and actions now that will ultimately determine the outcome. The choice is up to us-the power is in our hands.

We live in the midst of one of the greatest technological revolutions in history, an era of deep-seated transformation-a macroshift in civilization, says preeminent scholar and futurist Ervin Laszlo. Its signs and manifestations are all around us, from the deadly HIV/AIDS epidemic sweeping Africa and the dangerous fire-trap sweatshops routinely killing workers in Bangladesh, to the environmental havoc created by genetic engineering, power plant pollution and mechanized agriculture. The application of new technologies has turned into a double-edged sword. The world is growing together in some respects, but is coming apart in others. Worldwide economic globalization, another sign of the macroshift, all too often benefits the few rather than the many. Hundreds of millions live at a higher material standard of living, but thousands of millions are pressed into abject poverty. The richest 20% earn ninety times the income of the poorest 20%, consume eleven times as much energy, and eat eleven times as much meat. There have been other macroshifts in human history, but they spanned centuries, allowing cultural values, beliefs, and change to occur gradually. Today, technology has reduced our time to adapt; the entire critical period of change is compressed into the lifetime of a generation. Today's macroshift, explains Laszlo, harbors great promise, as well as grave danger. He outlines two possible scenarios: "The Breakdown," where we choose to drift without a change in our current direction toward chaos, anarchy, and destruction, or "The Breakthrough," where we collectively transform our thinking and behavior to produce creative, sustainable solutions to dangerous global problems. And he shows what each of us can do-politically, professionally, and privately-to bring about the Breakthrough and shape a humane and sustainable global future. While technology is what drives the unprecedented speed of this macroshift, it is our vision, values, and actions now that will ultimately determine the outcome. The choice is up to us-the power is in our hands.

We live in the midst of one of the greatest technological revolutions in history, an era of deep-seated transformation-a macroshift in civilization, says preeminent scholar and futurist Ervin Laszlo. Its signs and manifestations are all around us, from the deadly HIV/AIDS epidemic sweeping Africa and the dangerous fire-trap sweatshops routinely killing workers in Bangladesh, to the environmental havoc created by genetic engineering, power plant pollution and mechanized agriculture. The application of new technologies has turned into a double-edged sword.
The world is growing together in some respects, but is coming apart in others. Worldwide economic globalization, another sign of the macroshift, all too often benefits the few rather than the many. Hundreds of millions live at a higher material standard of living, but thousands of millions are pressed into abject poverty. The richest 20% earn ninety times the income of the poorest 20%, consume eleven times as much energy, and eat eleven times as much meat.
There have been other macroshifts in human history, but they spanned centuries, allowing cultural values, beliefs, and change to occur gradually. Today, technology has reduced our time to adapt; the entire critical period of change is compressed into the lifetime of a generation.
Today's macroshift, explains Laszlo, harbors great promise, as well as grave danger. He outlines two possible scenarios: "The Breakdown," where we choose to drift without a change in our current direction toward chaos, anarchy, and destruction, or "The Breakthrough," where we collectively transform our thinking and behavior to produce creative, sustainable solutions to dangerous global problems. And he shows what each of us can do-politically, professionally, and privately-to bring about the Breakthrough and shape a humane and sustainable global future.
While technology is what drives the unprecedented speed of this macroshift, it is our vision, values, and actions now that will ultimately determine the outcome. The choice is up to us-the power is in our hands.

Winner of the 2004 Publishers Marketing Association Benjamin Franklin Award for Best Business Book By the bestselling author of Managers As Mentors-over 100,000 copies sold Reveals the seven "magnetic service" secrets that work for cult-like brands such as Starbucks, Harley-Davidson, and Ritz-Carlton Provides tools, techniques, and tips for fostering customer devotion Magnetic Service provides a provocative yet practical blueprint for going beyond mere customer loyalty to create and sustain customer devotion. Devoted customers not only forgive you when you err but actually help you correct what caused the mistake. They don't just recommend you; they assertively insist that their friends do business with you. Authors Chip and Bilijack Bell made an intensive study of companies that inspire this kind of cult-like devotion-companies as diverse as Starbucks, Jack Daniels, Ritz-Carlton Hotels, GE, eBay, Chick-fil-A, Harley-Davidson, and many others. They found that these companies created customer experiences so captivating that they bound their customers to them-they provided "magnetic service." Chip and Bilijack identify the seven secrets of magnetic service, and use dozens of real-life examples to illustrate the secrets in action. And they show precisely what leaders can do to create a culture of magnetic service in any unit or organization.