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Making progress on complex, problematic situations requires a new approach to working together: transformative facilitation, a structured and creative process for removing the obstacles to fluid forward movement.
People today face increasing complexity and decreasing control. They need to work with more people across more divides. But the traditional ways of advancing-subsuming individual interests to the good of the whole, or providing total autonomy for all stakeholders to work out their own solution-aren't adequate to resolving these difficult situations.
Drawing on his experiences working with Black people and white people in post-apartheid in South Africa, First Nations people and the government in Canada, multiple stakeholders in war-torn Columbia, and many more, Kahane describes what he calls transformative facilitation. It combines the two approaches, cycling back and forth between them. The facilitator pays careful attention to what is going on in the group and decides which approach will work best at any given moment.
Adam Kahane describes precisely what the facilitator needs to watch for and how to manage the delicate balance between a focus on the collective and a focus on specific stakeholder needs. This book is for anyone who helps people collaborate in any setting. Not only does it offer a way to facilitate breakthroughs, it is a breakthrough in itself.
People today face increasing complexity and decreasing control. They need to work with more people across more divides. But the traditional ways of advancing-subsuming individual interests to the good of the whole, or providing total autonomy for all stakeholders to work out their own solution-aren't adequate to resolving these difficult situations.
Drawing on his experiences working with Black people and white people in post-apartheid in South Africa, First Nations people and the government in Canada, multiple stakeholders in war-torn Columbia, and many more, Kahane describes what he calls transformative facilitation. It combines the two approaches, cycling back and forth between them. The facilitator pays careful attention to what is going on in the group and decides which approach will work best at any given moment.
Adam Kahane describes precisely what the facilitator needs to watch for and how to manage the delicate balance between a focus on the collective and a focus on specific stakeholder needs. This book is for anyone who helps people collaborate in any setting. Not only does it offer a way to facilitate breakthroughs, it is a breakthrough in itself.
An authentic brand community is more than just people buying your product or working alongside one another. This book articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships.
Smart organizations know that creating communities is the key to unlocking unprecedented outcomes. But too many mistakenly rely on superficial transactional relationships as a foundation for community, when really people want something deeper. Carrie Melissa Jones and Charles Vogl argue that in an authentic and enriching community, members have mutual concern for one another, share personal values, and join together in meaningful shared experiences, whether online or off. On the deepest level, brands must help members grow into who they want to be.
Jones and Vogl present practices used by global brands like Yelp, Etsy, Twitch, Harley Davidson, Salesforce, Airbnb, Sephora, and others to connect in a meaningful way with the people critical for their success. They articulate how authentic communities can serve organizational goals in seven different areas: innovation, talent recruitment, customer retention, marketing, customer service, building transformational movements, and creating community forums. They also reveal principles to grow a new brand community to critical mass. This is the first comprehensive guide to a crucial differentiator that gives organizations access to untapped enthusiasm and engagement.
Smart organizations know that creating communities is the key to unlocking unprecedented outcomes. But too many mistakenly rely on superficial transactional relationships as a foundation for community, when really people want something deeper. Carrie Melissa Jones and Charles Vogl argue that in an authentic and enriching community, members have mutual concern for one another, share personal values, and join together in meaningful shared experiences, whether online or off. On the deepest level, brands must help members grow into who they want to be.
Jones and Vogl present practices used by global brands like Yelp, Etsy, Twitch, Harley Davidson, Salesforce, Airbnb, Sephora, and others to connect in a meaningful way with the people critical for their success. They articulate how authentic communities can serve organizational goals in seven different areas: innovation, talent recruitment, customer retention, marketing, customer service, building transformational movements, and creating community forums. They also reveal principles to grow a new brand community to critical mass. This is the first comprehensive guide to a crucial differentiator that gives organizations access to untapped enthusiasm and engagement.
Social justice work is more crucial than ever, but it can be physically and emotionally draining. Longtime activist Denise Collazo offers three keys to help Hispanic women keep their focus, morale, and energy high.
Winner of the gold medal at the International Latino Book Awards for Best Latina-Themed Book and Best Self-Transformational Book!
Doing the work of social change is hard. Waking up every day to take on the biggest challenges of our time can be overwhelming, and sometimes progress is hard to see. And Latina activists face the additional challenges of racism and sexism in a predominantly white, patriarchal society.
Denise Collazo has been there. She is the first Latina, the first woman of color, and the first woman period to raise a family and stay in the work of community organizing at Faith in Action, an international progressive network of 3,000 congregations. Drawing on her own experiences and those of other Latina activists, Collazo lays out three keys to thriving in the movement for social change: leading into your vision, living into the fullest version of yourself, and loving past negatives that hold you back. She also warns about the three signs that you may be checking out, giving up, or passively standing by while problems get worse. This honest, practical, and inspirational book will help Latina activists to burn bright, not burn out.
Winner of the gold medal at the International Latino Book Awards for Best Latina-Themed Book and Best Self-Transformational Book!
Doing the work of social change is hard. Waking up every day to take on the biggest challenges of our time can be overwhelming, and sometimes progress is hard to see. And Latina activists face the additional challenges of racism and sexism in a predominantly white, patriarchal society.
Denise Collazo has been there. She is the first Latina, the first woman of color, and the first woman period to raise a family and stay in the work of community organizing at Faith in Action, an international progressive network of 3,000 congregations. Drawing on her own experiences and those of other Latina activists, Collazo lays out three keys to thriving in the movement for social change: leading into your vision, living into the fullest version of yourself, and loving past negatives that hold you back. She also warns about the three signs that you may be checking out, giving up, or passively standing by while problems get worse. This honest, practical, and inspirational book will help Latina activists to burn bright, not burn out.
“Everyone in a hospital leadership role should read this book as it offers a wealth of practical advice for organizations intent on improving their clinical care delivery.”
-Amy C. Edmondson, professor, Harvard Business School, and author of The Fearless Organization
Healthcare continues to be our fastest-growing sector-three times more than the rest of the economy. Yet it costs almost twice as much in the United States as it does in other countries, and its delivery systems are widely acknowledged to be fragmented, uneven in quality, and difficult to negotiate for the patients they aim to serve. Systemic changes are needed to create structures and processes that address these intrinsic flaws.
Practical and inspiring, this book draws on theories and practices that promote organizational change and outlines processes for establishing labor-management partnerships that utilize the knowledge and experience of administrators and staff at all levels. Through details of past and current practices of frontline participation, readers will discover proven methods for improving healthcare in the United States by listening to and implementing the ideas of frontline staff and patients.
-Amy C. Edmondson, professor, Harvard Business School, and author of The Fearless Organization
Healthcare continues to be our fastest-growing sector-three times more than the rest of the economy. Yet it costs almost twice as much in the United States as it does in other countries, and its delivery systems are widely acknowledged to be fragmented, uneven in quality, and difficult to negotiate for the patients they aim to serve. Systemic changes are needed to create structures and processes that address these intrinsic flaws.
Practical and inspiring, this book draws on theories and practices that promote organizational change and outlines processes for establishing labor-management partnerships that utilize the knowledge and experience of administrators and staff at all levels. Through details of past and current practices of frontline participation, readers will discover proven methods for improving healthcare in the United States by listening to and implementing the ideas of frontline staff and patients.
This book is a comprehensive and practical guide to the core skills, activities, and behaviors that are required of product managers in modern technology companies.
Product management is one of the fastest growing and most sought-after roles by both job-seekers and companies alike. The availability of trained and experienced product manager talent can barely keep up with the accelerating demand for new and improved technology products. Furthermore, the industry is standardizing what an effective product manager does, which makes it crucial for all product managers to learn and put into practice skills that are transferable across a wide range of organizations. After an initial introduction to the role and responsibilities of the product manager, the book maps to the product life cycle-starting with the PM's role in ideation and prioritization through requirement gathering and validation, building the product, and measuring success. People skills are also highlighted because technical and process knowledge is not enough. The final chapter focuses on interpersonal skills and the importance of leading through influence.
Product management is one of the fastest growing and most sought-after roles by both job-seekers and companies alike. The availability of trained and experienced product manager talent can barely keep up with the accelerating demand for new and improved technology products. Furthermore, the industry is standardizing what an effective product manager does, which makes it crucial for all product managers to learn and put into practice skills that are transferable across a wide range of organizations. After an initial introduction to the role and responsibilities of the product manager, the book maps to the product life cycle-starting with the PM's role in ideation and prioritization through requirement gathering and validation, building the product, and measuring success. People skills are also highlighted because technical and process knowledge is not enough. The final chapter focuses on interpersonal skills and the importance of leading through influence.
In a time where the fight for social justice can feel overwhelming, Gordon Whitman empowers readers to stand up with a purpose-driven mindset and effective strategy.
Stand Up! is an antidote to the cynicism that keeps so many people on the sidelines. It's both an argument about how to solve the biggest problems facing our society, and a guide to engaging with others to change the world. People don't need more information about what's going wrong. They need to know that change is possible and that they have a meaningful role to play. They need to know that they can transform themselves from passive observers of politics and civic life to public leaders who can stare down bank presidents and politicians.
The book provides a coherent framework, a set of principles and practices for confronting global issues like climate change as well as local ones like making our schools better and our streets safer. Stand Up! uses stories to cover everything from helping readers find their purpose, building teams with focused goals, and envisioning a world that is truly guided by self-governance. Based on nearly 20 years of community organizing, and tapping into nonpartisan PICO's network of 1000 member institutions including churches, state and municipal organizations, and professional community organizers, Gordon Whitman provides a blueprint for every concerned individual to fight for social justice.
Stand Up! is an antidote to the cynicism that keeps so many people on the sidelines. It's both an argument about how to solve the biggest problems facing our society, and a guide to engaging with others to change the world. People don't need more information about what's going wrong. They need to know that change is possible and that they have a meaningful role to play. They need to know that they can transform themselves from passive observers of politics and civic life to public leaders who can stare down bank presidents and politicians.
The book provides a coherent framework, a set of principles and practices for confronting global issues like climate change as well as local ones like making our schools better and our streets safer. Stand Up! uses stories to cover everything from helping readers find their purpose, building teams with focused goals, and envisioning a world that is truly guided by self-governance. Based on nearly 20 years of community organizing, and tapping into nonpartisan PICO's network of 1000 member institutions including churches, state and municipal organizations, and professional community organizers, Gordon Whitman provides a blueprint for every concerned individual to fight for social justice.
By the winners of the Association for Talent Development's 2022 Thought Leader award!
Prove your effectiveness to anyone-and achieve professional success-by adopting the same ROI methods and metrics that leading companies use.
In an era of evidence-based inquiry, people need to be able to measure their success. In their new book, Patricia Phillips and Jack Phillips aim to help readers see the value of their work and then share it with others.
The Show the Value process involves connecting projects with a business measure, collecting and analyzing data to track progress, and presenting the results to the right audiences. Readers will learn how to keep their work relevant, their careers on track, and their organizations healthy. The book includes extensive examples, diagnostic tools, and implementable practices that show how to measure and improve the success of any type of project. It will also help readers avoid disappointing results by designing for the desired results.
Written for specialists, professionals, managers, and independent contractors who want to achieve success in their work, this book is a step-by-step guide on how to show the value of their initiatives, offering a simplified version of the ROI Methodology.
Prove your effectiveness to anyone-and achieve professional success-by adopting the same ROI methods and metrics that leading companies use.
In an era of evidence-based inquiry, people need to be able to measure their success. In their new book, Patricia Phillips and Jack Phillips aim to help readers see the value of their work and then share it with others.
The Show the Value process involves connecting projects with a business measure, collecting and analyzing data to track progress, and presenting the results to the right audiences. Readers will learn how to keep their work relevant, their careers on track, and their organizations healthy. The book includes extensive examples, diagnostic tools, and implementable practices that show how to measure and improve the success of any type of project. It will also help readers avoid disappointing results by designing for the desired results.
Written for specialists, professionals, managers, and independent contractors who want to achieve success in their work, this book is a step-by-step guide on how to show the value of their initiatives, offering a simplified version of the ROI Methodology.
In forty-two succinct, surprising essays, legendary scholar Henry Mintzberg brings management down from the clouds and onto solid ground.
"Enough of heroic leadership, it's time for engaging management!" is the rallying cry from management and leadership giant Henry Mintzberg. He establishes this theme in the first story in the book, about the CEO of a failing airline who always flew comfortably in first class, blithely unaware of the terrible things happening with his customers in coach (in this case, being served famously inedible scrambled eggs). Managing can't be about sitting where you have become accustomed, insulating yourself--it has to be about eating the scrambled eggs.
So Mintzberg urges leaders to call their own call centers, work with their workers, expect extraordinary ideas from ordinary people. Be a keynote listener, not a keynote speaker. Don't say "top management" if you won't say "bottom management." In this best-of collection from his popular, entertaining and irreverent blog, Mintzberg writes that he captures "a lifetime of learning about managing and organizing and strategizing, while getting out many of the ideas that I buried in obscure publications... If some strike you as outrageous, please understand that my most outrageous ideas tend to be my truest." This is Mintzberg at his most playful, but always with serious intent.
"Enough of heroic leadership, it's time for engaging management!" is the rallying cry from management and leadership giant Henry Mintzberg. He establishes this theme in the first story in the book, about the CEO of a failing airline who always flew comfortably in first class, blithely unaware of the terrible things happening with his customers in coach (in this case, being served famously inedible scrambled eggs). Managing can't be about sitting where you have become accustomed, insulating yourself--it has to be about eating the scrambled eggs.
So Mintzberg urges leaders to call their own call centers, work with their workers, expect extraordinary ideas from ordinary people. Be a keynote listener, not a keynote speaker. Don't say "top management" if you won't say "bottom management." In this best-of collection from his popular, entertaining and irreverent blog, Mintzberg writes that he captures "a lifetime of learning about managing and organizing and strategizing, while getting out many of the ideas that I buried in obscure publications... If some strike you as outrageous, please understand that my most outrageous ideas tend to be my truest." This is Mintzberg at his most playful, but always with serious intent.
What would life be like if you committed to something larger than yourself? Find out in the newest book from global transformation thought leader Lynne Twist.
How does one person make a difference in the world? People constantly seek to discover meaning in their lives, but as humans take on the challenges facing us in this decade and beyond, we're searching for it now more than ever.
Living a Committed Life demonstrates the power of dedication that goes beyond the self and teaches how to live a committed life that enables you to draw on resources and capacities from your most authentic self. In five parts, Lynne Twist shows how to make and keep commitments, engage in individual and collective action, and discover ways to connect and collaborate to make a difference.
By sharing stories and perspectives from her life, Twist reveals her unique experience as a thought leader and activist in multiple causes, from ending world hunger and protecting the Amazon rainforest to empowering women's leadership. The book presents the guiding principles that have enabled her own success and that turn inspiration into action for everyone.
How does one person make a difference in the world? People constantly seek to discover meaning in their lives, but as humans take on the challenges facing us in this decade and beyond, we're searching for it now more than ever.
Living a Committed Life demonstrates the power of dedication that goes beyond the self and teaches how to live a committed life that enables you to draw on resources and capacities from your most authentic self. In five parts, Lynne Twist shows how to make and keep commitments, engage in individual and collective action, and discover ways to connect and collaborate to make a difference.
By sharing stories and perspectives from her life, Twist reveals her unique experience as a thought leader and activist in multiple causes, from ending world hunger and protecting the Amazon rainforest to empowering women's leadership. The book presents the guiding principles that have enabled her own success and that turn inspiration into action for everyone.
Diversity initiatives are falling short. This book shows leaders how to develop the skills needed to build sustainably inclusive organizations using a tested, research-based model developed by the global organizational consulting firm Korn Ferry.
Workplaces are increasingly diverse, yet the top of the house continues to look the same. This is diversity without inclusion. And without inclusion at all levels, organizations miss out on greater innovation, talent optimization, access to diverse marketplaces, and the ability to successfully navigate disruption. More effective leadership is needed to drive this transformation.
Andrés Tapia and Alina Polonskaia, senior client partners at international consulting powerhouse Korn Ferry, draw on Korn Ferry's extensive research and the actual experiences and perspectives of inclusive leaders to identify five disciplines of inclusive leadership:
• Build interpersonal trust
• Integrate diverse perspectives
• Optimize talent
• Apply an adaptive mindset
• Achieve transformation
They outline the competencies behind each discipline, describe individual and organizational exemplars of inclusive leadership, and show how the five disciplines enable leaders to tackle tough diversity challenges. This book will help leaders build the skills to meet the demands of the present and leverage opportunities in uncharted territories that will take their organizations to the next level.
Workplaces are increasingly diverse, yet the top of the house continues to look the same. This is diversity without inclusion. And without inclusion at all levels, organizations miss out on greater innovation, talent optimization, access to diverse marketplaces, and the ability to successfully navigate disruption. More effective leadership is needed to drive this transformation.
Andrés Tapia and Alina Polonskaia, senior client partners at international consulting powerhouse Korn Ferry, draw on Korn Ferry's extensive research and the actual experiences and perspectives of inclusive leaders to identify five disciplines of inclusive leadership:
• Build interpersonal trust
• Integrate diverse perspectives
• Optimize talent
• Apply an adaptive mindset
• Achieve transformation
They outline the competencies behind each discipline, describe individual and organizational exemplars of inclusive leadership, and show how the five disciplines enable leaders to tackle tough diversity challenges. This book will help leaders build the skills to meet the demands of the present and leverage opportunities in uncharted territories that will take their organizations to the next level.
In a time of increasing disconnection and uncertainty, Leading with Joy shows how leaders can reclaim their purpose and embrace joy in service of social transformation.
Leadership that connects people and centers compassion and trust instead of competition and disconnection is needed more than ever before. There are plenty of manuals that show people how to manage organizations, but what is really needed in this moment is a book that shows us how to include kindness and inspiration within leadership. Leading with Joy promotes a courageous and compassionate approach to leadership that can sustain purposeful action and social change.
This book takes the form of a series of vignettes about the authors' insights and stories, with reflection questions at the end of each one. Through these stories-which address topics such as workplace triumphs and lessons, family relationships, and even near-death experiences- Akaya Windwood and Rajasvini Bhansali illuminate different aspects of leadership, such as humility, forgiveness, and kindness, and invite leaders to respond to the current moment.
The book draws on the authors' lived experiences as leaders, including their encounters with oppression, and their wisdom in principled leadership. They demonstrate how leaders can create conditions of abundance and well-being, which are necessary for long-term social transformation.
Leadership that connects people and centers compassion and trust instead of competition and disconnection is needed more than ever before. There are plenty of manuals that show people how to manage organizations, but what is really needed in this moment is a book that shows us how to include kindness and inspiration within leadership. Leading with Joy promotes a courageous and compassionate approach to leadership that can sustain purposeful action and social change.
This book takes the form of a series of vignettes about the authors' insights and stories, with reflection questions at the end of each one. Through these stories-which address topics such as workplace triumphs and lessons, family relationships, and even near-death experiences- Akaya Windwood and Rajasvini Bhansali illuminate different aspects of leadership, such as humility, forgiveness, and kindness, and invite leaders to respond to the current moment.
The book draws on the authors' lived experiences as leaders, including their encounters with oppression, and their wisdom in principled leadership. They demonstrate how leaders can create conditions of abundance and well-being, which are necessary for long-term social transformation.
Randall Englund
Creating an Environment for Successful Projects, 3rd Edition
7500
$75.00
Unit price perRandall Englund
Creating an Environment for Successful Projects, 3rd Edition
7500
$75.00
Unit price per
Now in its third edition, this project management classic has been updated with an array of field-tested tools to help upper management ensure the success of projects within organizations.
For twenty years, Creating an Environment for Successful Projects has been a staple for upper managers who want to help projects succeed. This new edition includes case studies from companies that have successfully applied the approach, along with practical tools such as templates, surveys, and benchmark reports for savvy leaders who want to ensure project success throughout their organizations. The insights in this book will help management speed projects along instead of getting in their way. All too often, well-intentioned managers put roadblocks in the team's way instead of empowering them with the tools they need to succeed. This approach to project environments, grounded in decades of research and practice, will help you make your organization the most project-friendly it's ever been.
For twenty years, Creating an Environment for Successful Projects has been a staple for upper managers who want to help projects succeed. This new edition includes case studies from companies that have successfully applied the approach, along with practical tools such as templates, surveys, and benchmark reports for savvy leaders who want to ensure project success throughout their organizations. The insights in this book will help management speed projects along instead of getting in their way. All too often, well-intentioned managers put roadblocks in the team's way instead of empowering them with the tools they need to succeed. This approach to project environments, grounded in decades of research and practice, will help you make your organization the most project-friendly it's ever been.
The first practical guide to implementing positive leadership, which helps leaders in all types of organizations reach beyond ordinary success to achieve extraordinary effectiveness, spectacular results, and positively deviant performance.
