Sort by:
Bestselling author, therapist, lawyer, and mediator Bill Eddy describes how dangerous, high-conflict personalities have gained power in governments worldwide—and what citizens can do to keep these people out of office.
Democracy is under siege. The reason isn't politics but personalities: too many countries have come under the sway of high-conflict people (HCPs) who have become politicians. Most of these high-conflict politicians have traits of narcissistic personality disorder, antisocial (i.e., sociopathic) personality disorder, or both. This is the first and only guide for identifying and thwarting them.
HCPs don't avoid conflict, they thrive on it, widening social divisions and exacerbating international tensions. Eddy, the world's leading authority on high-conflict personalities, explains why they're so seductive and describes the telltale traits that define HCPs—he even includes a helpful list of forty typical HCP behaviors.
Drawing on historical examples from Hitler, Stalin, Mao, and Nixon to Trump, Maduro, and Putin, Eddy shows how HCPs invent enemies and manufacture phony crises so they can portray themselves as the sole heroic figure who can deal with them, despite their inability to actually solve problems. He describes the best ways to expose HCPs as the charlatans they are, reply to their empty and misleading promises, and find genuine leaders to support. Eddy brings his deep psychotherapeutic experience to bear on a previously unidentified phenomena that presents a real threat to the world.
Democracy is under siege. The reason isn't politics but personalities: too many countries have come under the sway of high-conflict people (HCPs) who have become politicians. Most of these high-conflict politicians have traits of narcissistic personality disorder, antisocial (i.e., sociopathic) personality disorder, or both. This is the first and only guide for identifying and thwarting them.
HCPs don't avoid conflict, they thrive on it, widening social divisions and exacerbating international tensions. Eddy, the world's leading authority on high-conflict personalities, explains why they're so seductive and describes the telltale traits that define HCPs—he even includes a helpful list of forty typical HCP behaviors.
Drawing on historical examples from Hitler, Stalin, Mao, and Nixon to Trump, Maduro, and Putin, Eddy shows how HCPs invent enemies and manufacture phony crises so they can portray themselves as the sole heroic figure who can deal with them, despite their inability to actually solve problems. He describes the best ways to expose HCPs as the charlatans they are, reply to their empty and misleading promises, and find genuine leaders to support. Eddy brings his deep psychotherapeutic experience to bear on a previously unidentified phenomena that presents a real threat to the world.
Leaders Made Here
Great leaders create great organizations. However, a scarcity of leaders today means a shortfall in performance tomorrow. Don't gamble with your company's future!
You don't need to hope that leaders emerge from the ranks or that search firms can find the leaders you need in a timely fashion. Hope is not a strategy! You can build an organizational culture that will ensure your leadership pipeline is full and flowing.
Bestselling author and Chick-fil-A executive Mark Miller describes how to nurture leaders throughout the organization, from the front lines to the executive ranks. Leaders Made Here outlines a clear and replicable approach to creating the leadership bench every organization needs.
To bring his ideas to life, Miller uses the story of Blake, a new CEO, and Charles and old friend and colleague, as they search for the best practices from around the world to ensure a continuous supply of their most precious asset – leaders. Blake and his team then translate their findings into a practical plan that any organization can use to create a leadership culture, sustained competitive advantage, and long-term success.
Great leaders create great organizations. However, a scarcity of leaders today means a shortfall in performance tomorrow. Don't gamble with your company's future!
You don't need to hope that leaders emerge from the ranks or that search firms can find the leaders you need in a timely fashion. Hope is not a strategy! You can build an organizational culture that will ensure your leadership pipeline is full and flowing.
Bestselling author and Chick-fil-A executive Mark Miller describes how to nurture leaders throughout the organization, from the front lines to the executive ranks. Leaders Made Here outlines a clear and replicable approach to creating the leadership bench every organization needs.
To bring his ideas to life, Miller uses the story of Blake, a new CEO, and Charles and old friend and colleague, as they search for the best practices from around the world to ensure a continuous supply of their most precious asset – leaders. Blake and his team then translate their findings into a practical plan that any organization can use to create a leadership culture, sustained competitive advantage, and long-term success.
Hone your skills and strengthen your practice with this series of twenty-five fresh and provocative questions for reflection that challenge the conventional wisdom in the coaching profession.
Like any established profession, coaching is full of unexamined assumptions. These need to be regularly questioned and tested to keep the profession vital and valuable. Coaches need to engage in the same kind of scrutiny and self-examination that offers such powerful benefits to their clients.
In Positive Provocation, coaching thought leader Robert Biswas-Diener asks a series of twenty-five provocative and sometimes playful questions that take a fresh look at some of coaching's most cherished beliefs. What if coaches had agendas? Why are ethics so boring? What's so great about interrupting? Can we trust eureka moments? What if we used less empathy?
This is not an attack on the coaching profession-Biswas-Diener writes with a light, conversational, and often humorous touch. These are positive provocations, meant to stimulate your curiosity, engage you with the latest research, and invite you to see your practice with new eyes.
Biswas-Diener covers philosophies of coaching, communicating with clients, common coaching concepts, coaching interventions, and a big final provocation: should coaching be informed by science? This book will give you a richer understanding of the coaching process, make you more articulate about your own beliefs, and allow you to feel more engaged with the craft.
Like any established profession, coaching is full of unexamined assumptions. These need to be regularly questioned and tested to keep the profession vital and valuable. Coaches need to engage in the same kind of scrutiny and self-examination that offers such powerful benefits to their clients.
In Positive Provocation, coaching thought leader Robert Biswas-Diener asks a series of twenty-five provocative and sometimes playful questions that take a fresh look at some of coaching's most cherished beliefs. What if coaches had agendas? Why are ethics so boring? What's so great about interrupting? Can we trust eureka moments? What if we used less empathy?
This is not an attack on the coaching profession-Biswas-Diener writes with a light, conversational, and often humorous touch. These are positive provocations, meant to stimulate your curiosity, engage you with the latest research, and invite you to see your practice with new eyes.
Biswas-Diener covers philosophies of coaching, communicating with clients, common coaching concepts, coaching interventions, and a big final provocation: should coaching be informed by science? This book will give you a richer understanding of the coaching process, make you more articulate about your own beliefs, and allow you to feel more engaged with the craft.
This practical guide details ten key principles that will profoundly change the way you think about, organize, and lead the meetings that matter most. Rather than trying to change anyone's behavior, Weisbord and Janoff show you how to change the conditions under which people interact. By doing less, you help others do more. With examples from around the world, and practical tips and exercises in every chapter, Don't Just Do Something, Stand There! gives you many new techniques for helping people discover common ground, make productive use of dissension, and take responsibility for action.
Stop Holding Yourself Back—It's Time to Go Ask!
The strongest relationships, top sales groups, and most successful organizations have one thing in common: people who have the courage to ask outrageously. This doesn't mean being obnoxious or taking advantage of people. It means not compromising, taking a risk to get what you know you need, not what you think you can get.
Based on Linda Swindling's original research and her experience helping people make high-stakes requests in everything from business negotiations to marriage proposals, this book offers proven approaches to improve your asking and boost your chances of success. Whether you are a professional looking for a bigger opportunity, an entrepreneur striving to build a company, a nonprofit seeking funding, or simply a parent or friend wanting a more fulfilling relationship, it's time to make that big ask! Get ready. Your results will surpass your greatest expectations!
The strongest relationships, top sales groups, and most successful organizations have one thing in common: people who have the courage to ask outrageously. This doesn't mean being obnoxious or taking advantage of people. It means not compromising, taking a risk to get what you know you need, not what you think you can get.
Based on Linda Swindling's original research and her experience helping people make high-stakes requests in everything from business negotiations to marriage proposals, this book offers proven approaches to improve your asking and boost your chances of success. Whether you are a professional looking for a bigger opportunity, an entrepreneur striving to build a company, a nonprofit seeking funding, or simply a parent or friend wanting a more fulfilling relationship, it's time to make that big ask! Get ready. Your results will surpass your greatest expectations!
The Antiracist Heart delivers a unique path to antiracist activism and introspection by applying neuroscience exercises, questionnaires, and journaling prompts based on the book How to Have Antiracist Conversations.
Have you wanted to stand up for the values you believe in, yet found yourself inexplicably held back? Do you long for a way to hold people accountable that doesn't simultaneously demean them? The Antiracist Heart combines cutting-edge neuroscience with ways to build Martin Luther King Jr's vision of Beloved Community, delivering practical tools for the internal and interpersonal work of antiracism. This book prepares the reader to have a new kind of conversation when racist harms occur one that doesn't shy away from hard truths yet doesn't demonize anyone.
Based on the framework of How to Have Antiracist Conversations, the activities in this handbook empower readers to disrupt the ways racism plays out in daily life. In each chapter, Manning, a clinical psychologist and antiracist activist, and Peyton, a neuroscience expert and educator, both trainers in Nonviolent Communication, unpack key concepts like bias and trauma using brain science alongside practices for self-connection and dialogue.
The exercises are:
By better understanding the neuroscience of how brains develop in response to culture, readers gain skills to interrupt implicit biases and racist constructs deep within the brain. The activities invite introspection and a radical form of self-compassion that make antiracist dialogues and actions possible, thus creating real change.
Have you wanted to stand up for the values you believe in, yet found yourself inexplicably held back? Do you long for a way to hold people accountable that doesn't simultaneously demean them? The Antiracist Heart combines cutting-edge neuroscience with ways to build Martin Luther King Jr's vision of Beloved Community, delivering practical tools for the internal and interpersonal work of antiracism. This book prepares the reader to have a new kind of conversation when racist harms occur one that doesn't shy away from hard truths yet doesn't demonize anyone.
Based on the framework of How to Have Antiracist Conversations, the activities in this handbook empower readers to disrupt the ways racism plays out in daily life. In each chapter, Manning, a clinical psychologist and antiracist activist, and Peyton, a neuroscience expert and educator, both trainers in Nonviolent Communication, unpack key concepts like bias and trauma using brain science alongside practices for self-connection and dialogue.
The exercises are:
- Flexible
- Designed to work for individuals or groups
- For people of the Global Majority (BIPOC) or white people
- For those with or without experience in addressing the effects of racism
By better understanding the neuroscience of how brains develop in response to culture, readers gain skills to interrupt implicit biases and racist constructs deep within the brain. The activities invite introspection and a radical form of self-compassion that make antiracist dialogues and actions possible, thus creating real change.
Experience the power of inclusion, community, and taking action! An updated, expanded edition.
By 2045 Latinos will make up 1 in 4 Americans. They are projected to be 78% of the new entries into the labor force in the next ten years. By sheer numbers alone, Latinos will shape the 21st Century. What does it take to lead such a varied and vibrant people who hail from twenty-six countries and are a blend of different races? And what can leaders of all cultures and ethnicities learn from how Latinos lead?
Juana Bordas takes us on a journey to the very heart and soul of Latino leadership. She offers 10 principles that richly illustrate the inclusive, people-centered, socially responsible, and life-affirming ways Latinos have led their community. This model is uniquely suited to this century's multicultural, global age.
This new and expanded edition includes a chapter on intergenerational leadership that recognizes vast generational shifts are occurring: ten thousand Baby Boomers retire every day and Millennials and Zs are the largest generations in history. Six out of 10 Latinos are millennials. This new chapter can guide us in preparing the next generations to take the helm of leadership.
This unprecedented and wide-ranging book shows that Latino leadership is indeed powerful and distinctive and has lessons that can inform leaders of every background.
By 2045 Latinos will make up 1 in 4 Americans. They are projected to be 78% of the new entries into the labor force in the next ten years. By sheer numbers alone, Latinos will shape the 21st Century. What does it take to lead such a varied and vibrant people who hail from twenty-six countries and are a blend of different races? And what can leaders of all cultures and ethnicities learn from how Latinos lead?
Juana Bordas takes us on a journey to the very heart and soul of Latino leadership. She offers 10 principles that richly illustrate the inclusive, people-centered, socially responsible, and life-affirming ways Latinos have led their community. This model is uniquely suited to this century's multicultural, global age.
This new and expanded edition includes a chapter on intergenerational leadership that recognizes vast generational shifts are occurring: ten thousand Baby Boomers retire every day and Millennials and Zs are the largest generations in history. Six out of 10 Latinos are millennials. This new chapter can guide us in preparing the next generations to take the helm of leadership.
This unprecedented and wide-ranging book shows that Latino leadership is indeed powerful and distinctive and has lessons that can inform leaders of every background.
An updated edition of the bestselling classic.
Donald Kirkpatrick is a true legend in the training field: He is a past president of ASTD, a member of Training magazine's HRD Hall of Fame, and the recipient of the 2003 Lifetime Achievement Award in Workplace Learning and Performance from ASTD.
In 1959, Donald Kirkpatrick developed a four-level model for evaluating training programs. Since then, the "Kirkpatrick Model" has become the most widely used approach to training evaluation in the corporate, government, and academic worlds.
Evaluating Training Programs provided the first comprehensive guide to Kirkpatrick's four-level model, along with detailed case studies of how the model is being used successfully in a wide range of programs and institutions. This new edition includes revisions and updates of the existing material plus new case studies that show the four-level model in action.
Going beyond just using simple reaction questionnaires to rate training programs, Kirkpatrick's model focuses on four areas for a more comprehensive approach to evaluation: evaluating reaction, evaluating learning, evaluating behavior, and evaluating results.
Evaluating Training Programs is a how-to book designed for practitioners in the training field who plan, implement, and evaluate training programs. The author supplements principles and guidelines with numerous sample survey forms for each step of the process. For those who have planned and conducted many programs, as well as those who are new to the training and development field, this book is a handy reference guide that provides a practical and proven model for increasing training effectiveness through evaluation.
In the third edition of this classic bestseller, Kirkpatrick offers new forms and procedures for evaluating at all levels and several additional chapters about using balanced scorecards and managing change effectively. He also includes twelve new case studies from organizations that have been evaluated using one or more of the four levels—Caterpillar, Defense Acquisition University, Microsoft, IBM, Toyota, Nextel, The Regence Group, Denison University, and Pollack Learning Alliance.
Donald Kirkpatrick is a true legend in the training field: He is a past president of ASTD, a member of Training magazine's HRD Hall of Fame, and the recipient of the 2003 Lifetime Achievement Award in Workplace Learning and Performance from ASTD.
In 1959, Donald Kirkpatrick developed a four-level model for evaluating training programs. Since then, the "Kirkpatrick Model" has become the most widely used approach to training evaluation in the corporate, government, and academic worlds.
Evaluating Training Programs provided the first comprehensive guide to Kirkpatrick's four-level model, along with detailed case studies of how the model is being used successfully in a wide range of programs and institutions. This new edition includes revisions and updates of the existing material plus new case studies that show the four-level model in action.
Going beyond just using simple reaction questionnaires to rate training programs, Kirkpatrick's model focuses on four areas for a more comprehensive approach to evaluation: evaluating reaction, evaluating learning, evaluating behavior, and evaluating results.
Evaluating Training Programs is a how-to book designed for practitioners in the training field who plan, implement, and evaluate training programs. The author supplements principles and guidelines with numerous sample survey forms for each step of the process. For those who have planned and conducted many programs, as well as those who are new to the training and development field, this book is a handy reference guide that provides a practical and proven model for increasing training effectiveness through evaluation.
In the third edition of this classic bestseller, Kirkpatrick offers new forms and procedures for evaluating at all levels and several additional chapters about using balanced scorecards and managing change effectively. He also includes twelve new case studies from organizations that have been evaluated using one or more of the four levels—Caterpillar, Defense Acquisition University, Microsoft, IBM, Toyota, Nextel, The Regence Group, Denison University, and Pollack Learning Alliance.
Video games have been a source of controversy in the media almost since their invention. At best, these digital diversions are thought of as trivial, childish obsessions. At worst, they are attacked as violent, antisocial, corrupting, and dangerous to our youth. But as Rusel DeMaria shows, video games may represent one of the most powerful learning technologies ever invented. He turns the controversy on its head and shows the positive potential of the much-maligned video game to inspire, motivate, and teach.
DeMaria delves deeply into the realities of the gaming world, analyzing both the business forces driving game development and the unique qualities that distinguish video games from all other popular media. Drawing on the latest research on play and learning, he explains that it is precisely these qualities—a combination DeMaria calls the “magic edge”—that make video games such potentially powerful tools. He shows how games can be designed to integrate content that educates, inspires, motivates, and empowers players—even as they lure them in with their drama and thrill them with special effects—and offers numerous examples of popular games that do just that. He even offers a primer to help curious non-gamers begin to explore the gaming world and discover the positive potential of games for themselves.
DeMaria presents video games in a new light and details many of the ways they can facilitate learning. Because millions of people are playing games all around the world, we owe it to ourselves to utilize their positive power to spark imaginations and make learning fun for our own kids and for gamers around the world.
DeMaria delves deeply into the realities of the gaming world, analyzing both the business forces driving game development and the unique qualities that distinguish video games from all other popular media. Drawing on the latest research on play and learning, he explains that it is precisely these qualities—a combination DeMaria calls the “magic edge”—that make video games such potentially powerful tools. He shows how games can be designed to integrate content that educates, inspires, motivates, and empowers players—even as they lure them in with their drama and thrill them with special effects—and offers numerous examples of popular games that do just that. He even offers a primer to help curious non-gamers begin to explore the gaming world and discover the positive potential of games for themselves.
DeMaria presents video games in a new light and details many of the ways they can facilitate learning. Because millions of people are playing games all around the world, we owe it to ourselves to utilize their positive power to spark imaginations and make learning fun for our own kids and for gamers around the world.
A practical guide for knowledge workers ready to move beyond AI dabbling and build a custom AI work partner that improves how they think, write, decide, and lead.
Professionals know AI matters, but many are still stuck in the same frustrating place: They have tried the tools but still don’t know how to make AI part of the work that matters most.
The problem is not lack of interest. It is lack of an operating model. Most people open a generic chatbot, ask a question, get an answer, and return to work the same way they always have. AI stays at the edge of the work, helping with scattered tasks instead of improving the way the work begins.
In this book, Edwin Jansen shows readers how to build a custom AI work partner, a persistent AI system shaped around their real work, goals, standards, voice, and priorities. Using the 4 laws of AI partnership, readers will learn how to do the following:
For knowledge workers, leaders, consultants, coaches, creators, and teams, this book offers a practical doorway into the next stage of AI adoption: Stop using AI as a disconnected tool and start working with it as a true partner.
Professionals know AI matters, but many are still stuck in the same frustrating place: They have tried the tools but still don’t know how to make AI part of the work that matters most.
The problem is not lack of interest. It is lack of an operating model. Most people open a generic chatbot, ask a question, get an answer, and return to work the same way they always have. AI stays at the edge of the work, helping with scattered tasks instead of improving the way the work begins.
In this book, Edwin Jansen shows readers how to build a custom AI work partner, a persistent AI system shaped around their real work, goals, standards, voice, and priorities. Using the 4 laws of AI partnership, readers will learn how to do the following:
- Build a custom AI work partner that understands their role, goals, standards, and voice
- Bring AI into the beginning of meaningful work
- Keep context inside the system so intelligence compounds instead of resetting
- Improve the work partner through feedback, correction, and calibration
- Use the OCH prompt to ask for better help, make stronger decisions, and produce better work
For knowledge workers, leaders, consultants, coaches, creators, and teams, this book offers a practical doorway into the next stage of AI adoption: Stop using AI as a disconnected tool and start working with it as a true partner.
A practical guide for knowledge workers ready to move beyond AI dabbling and build a custom AI work partner that improves how they think, write, decide, and lead.
Professionals know AI matters, but many are still stuck in the same frustrating place: They have tried the tools but still don’t know how to make AI part of the work that matters most.
The problem is not lack of interest. It is lack of an operating model. Most people open a generic chatbot, ask a question, get an answer, and return to work the same way they always have. AI stays at the edge of the work, helping with scattered tasks instead of improving the way the work begins.
In this book, Edwin Jansen shows readers how to build a custom AI work partner, a persistent AI system shaped around their real work, goals, standards, voice, and priorities. Using the 4 laws of AI partnership, readers will learn how to do the following:
For knowledge workers, leaders, consultants, coaches, creators, and teams, this book offers a practical doorway into the next stage of AI adoption: Stop using AI as a disconnected tool and start working with it as a true partner.
Professionals know AI matters, but many are still stuck in the same frustrating place: They have tried the tools but still don’t know how to make AI part of the work that matters most.
The problem is not lack of interest. It is lack of an operating model. Most people open a generic chatbot, ask a question, get an answer, and return to work the same way they always have. AI stays at the edge of the work, helping with scattered tasks instead of improving the way the work begins.
In this book, Edwin Jansen shows readers how to build a custom AI work partner, a persistent AI system shaped around their real work, goals, standards, voice, and priorities. Using the 4 laws of AI partnership, readers will learn how to do the following:
- Build a custom AI work partner that understands their role, goals, standards, and voice
- Bring AI into the beginning of meaningful work
- Keep context inside the system so intelligence compounds instead of resetting
- Improve the work partner through feedback, correction, and calibration
- Use the OCH prompt to ask for better help, make stronger decisions, and produce better work
For knowledge workers, leaders, consultants, coaches, creators, and teams, this book offers a practical doorway into the next stage of AI adoption: Stop using AI as a disconnected tool and start working with it as a true partner.
When the plan can’t keep up with changing conditions, strategic judgment must.
Strategic leaders increasingly make consequential decisions in the gap between strategic intent and the plan of action. They need to stay oriented toward what they are trying to create while continually deciding what to hold, what to adapt, and what to let go of to meet rapidly changing conditions.
The challenge is that pressure can begin shaping those decisions before you realize it. Over time, hundreds of reasonable choices can add up to something no one intended.
In this book, strategist and executive coach Karin Blair reveals a hidden lever behind strategic judgment: the inner capacity of the leader making those calls.
Through a framework of interconnected agilities, you’ll learn to
With practical insights and real-world examples, Blair helps you recognize when pressure is narrowing your judgment and build the agilities that strengthen your capacity over time, so you can draw on it when the stakes are high.
You can’t change the terrain. But you can expand your inner capacity to navigate it.
Strategic leaders increasingly make consequential decisions in the gap between strategic intent and the plan of action. They need to stay oriented toward what they are trying to create while continually deciding what to hold, what to adapt, and what to let go of to meet rapidly changing conditions.
The challenge is that pressure can begin shaping those decisions before you realize it. Over time, hundreds of reasonable choices can add up to something no one intended.
In this book, strategist and executive coach Karin Blair reveals a hidden lever behind strategic judgment: the inner capacity of the leader making those calls.
Through a framework of interconnected agilities, you’ll learn to
- build emotional agility to recognize when self-protection and reactivity are shaping your judgment,
- develop cognitive agility to widen the perspectives and possibilities you can consider before deciding, and
- strengthen navigational agility to stay oriented and committed as conditions change and results remain uncertain.
With practical insights and real-world examples, Blair helps you recognize when pressure is narrowing your judgment and build the agilities that strengthen your capacity over time, so you can draw on it when the stakes are high.
You can’t change the terrain. But you can expand your inner capacity to navigate it.
When the plan can’t keep up with changing conditions, strategic judgment must.
Strategic leaders increasingly make consequential decisions in the gap between strategic intent and the plan of action. They need to stay oriented toward what they are trying to create while continually deciding what to hold, what to adapt, and what to let go of to meet rapidly changing conditions.
The challenge is that pressure can begin shaping those decisions before you realize it. Over time, hundreds of reasonable choices can add up to something no one intended.
In this book, strategist and executive coach Karin Blair reveals a hidden lever behind strategic judgment: the inner capacity of the leader making those calls.
Through a framework of interconnected agilities, you’ll learn to
With practical insights and real-world examples, Blair helps you recognize when pressure is narrowing your judgment and build the agilities that strengthen your capacity over time, so you can draw on it when the stakes are high.
You can’t change the terrain. But you can expand your inner capacity to navigate it.
Strategic leaders increasingly make consequential decisions in the gap between strategic intent and the plan of action. They need to stay oriented toward what they are trying to create while continually deciding what to hold, what to adapt, and what to let go of to meet rapidly changing conditions.
The challenge is that pressure can begin shaping those decisions before you realize it. Over time, hundreds of reasonable choices can add up to something no one intended.
In this book, strategist and executive coach Karin Blair reveals a hidden lever behind strategic judgment: the inner capacity of the leader making those calls.
Through a framework of interconnected agilities, you’ll learn to
- build emotional agility to recognize when self-protection and reactivity are shaping your judgment,
- develop cognitive agility to widen the perspectives and possibilities you can consider before deciding, and
- strengthen navigational agility to stay oriented and committed as conditions change and results remain uncertain.
With practical insights and real-world examples, Blair helps you recognize when pressure is narrowing your judgment and build the agilities that strengthen your capacity over time, so you can draw on it when the stakes are high.
You can’t change the terrain. But you can expand your inner capacity to navigate it.
Ordinary Ukrainians reveal how courage, community, and civilian resistance are helping their nation survive Russia’s invasion in unforgettable stories of resilience and hope.
When Russia launched its full-scale invasion of Ukraine, the world expected Kyiv to fall within days. The tanks, missiles, and troop counts seemed to tell one story. But the people changed the narrative.
Yuriy Boyechko and Halyna Lubinska tell the true stories of Ukrainians who answered the war not with power or position but with action. A stone craftsman cancels his flight to America and volunteers on the front lines. A grieving pastor makes more than 187 trips to the front after his combat-medic son is killed. A psychologist nearly breaks under the weight of others’ trauma, then finds her way back to healing. Rock musicians and roadies turn their technical skills toward repairing generators, fixing vehicles, and building drones.
Together, their stories reveal how civilian resistance, humanitarian aid, community networks, and ordinary courage are helping Ukraine survive Russia’s invasion, showing readers
This is the story of what ordinary people can do when history leaves them no safe place to stand.
When Russia launched its full-scale invasion of Ukraine, the world expected Kyiv to fall within days. The tanks, missiles, and troop counts seemed to tell one story. But the people changed the narrative.
Yuriy Boyechko and Halyna Lubinska tell the true stories of Ukrainians who answered the war not with power or position but with action. A stone craftsman cancels his flight to America and volunteers on the front lines. A grieving pastor makes more than 187 trips to the front after his combat-medic son is killed. A psychologist nearly breaks under the weight of others’ trauma, then finds her way back to healing. Rock musicians and roadies turn their technical skills toward repairing generators, fixing vehicles, and building drones.
Together, their stories reveal how civilian resistance, humanitarian aid, community networks, and ordinary courage are helping Ukraine survive Russia’s invasion, showing readers
- how ordinary citizens organize when institutions cannot move fast enough;
- how humanitarian aid, trust, and local knowledge become tools of resistance;
- how trauma, grief, burnout, and purpose shape life inside a long war;
- how courage spreads through families, communities, churches, charities, and volunteer networks; and
- why Ukraine’s struggle speaks to anyone trying to understand resilience, civil society, and hope under pressure.
This is the story of what ordinary people can do when history leaves them no safe place to stand.
Ordinary Ukrainians reveal how courage, community, and civilian resistance are helping their nation survive Russia’s invasion in unforgettable stories of resilience and hope.
When Russia launched its full-scale invasion of Ukraine, the world expected Kyiv to fall within days. The tanks, missiles, and troop counts seemed to tell one story. But the people changed the narrative.
Yuriy Boyechko and Halyna Lubinska tell the true stories of Ukrainians who answered the war not with power or position but with action. A stone craftsman cancels his flight to America and volunteers on the front lines. A grieving pastor makes more than 187 trips to the front after his combat-medic son is killed. A psychologist nearly breaks under the weight of others’ trauma, then finds her way back to healing. Rock musicians and roadies turn their technical skills toward repairing generators, fixing vehicles, and building drones.
Together, their stories reveal how civilian resistance, humanitarian aid, community networks, and ordinary courage are helping Ukraine survive Russia’s invasion, showing readers
This is the story of what ordinary people can do when history leaves them no safe place to stand.
When Russia launched its full-scale invasion of Ukraine, the world expected Kyiv to fall within days. The tanks, missiles, and troop counts seemed to tell one story. But the people changed the narrative.
Yuriy Boyechko and Halyna Lubinska tell the true stories of Ukrainians who answered the war not with power or position but with action. A stone craftsman cancels his flight to America and volunteers on the front lines. A grieving pastor makes more than 187 trips to the front after his combat-medic son is killed. A psychologist nearly breaks under the weight of others’ trauma, then finds her way back to healing. Rock musicians and roadies turn their technical skills toward repairing generators, fixing vehicles, and building drones.
Together, their stories reveal how civilian resistance, humanitarian aid, community networks, and ordinary courage are helping Ukraine survive Russia’s invasion, showing readers
- how ordinary citizens organize when institutions cannot move fast enough;
- how humanitarian aid, trust, and local knowledge become tools of resistance;
- how trauma, grief, burnout, and purpose shape life inside a long war;
- how courage spreads through families, communities, churches, charities, and volunteer networks; and
- why Ukraine’s struggle speaks to anyone trying to understand resilience, civil society, and hope under pressure.
This is the story of what ordinary people can do when history leaves them no safe place to stand.
When life disrupts work, leaders need to know what to do next. This practical guide shows leaders at organizations of every size, from small businesses to large corporations, how to support employees through hard moments while strengthening trust across the workplace.
This is the book to read before the crisis happens, so you can respond with confidence, care, and clarity when it does.
Life disruptions do not stay outside the workplace. Grief, illness, caregiving, divorce, infertility, and other major life events shape how people show up at work, yet most organizations still do not prepare leaders for these moments. Even caring managers can freeze, unsure what to say, how to help, or how to balance support with team needs.
The challenge is not whether a life disruption will affect your team. It is when. The leaders who build trust in difficult moments are the ones who prepare before those moments arrive.
Drawing on original PhD research, interviews with employees and leaders, and nearly two decades of experience advising employers on benefits and workplace strategy, Dr. Nataliya Boychenko Stone gives leaders a practical guide for responding with confidence and care. She shows readers how to
This practical framework helps managers, HR professionals, and organizational leaders navigate life's most challenging moments at work while strengthening trust, loyalty, and performance across their teams.
This is the book to read before the crisis happens, so you can respond with confidence, care, and clarity when it does.
Life disruptions do not stay outside the workplace. Grief, illness, caregiving, divorce, infertility, and other major life events shape how people show up at work, yet most organizations still do not prepare leaders for these moments. Even caring managers can freeze, unsure what to say, how to help, or how to balance support with team needs.
The challenge is not whether a life disruption will affect your team. It is when. The leaders who build trust in difficult moments are the ones who prepare before those moments arrive.
Drawing on original PhD research, interviews with employees and leaders, and nearly two decades of experience advising employers on benefits and workplace strategy, Dr. Nataliya Boychenko Stone gives leaders a practical guide for responding with confidence and care. She shows readers how to
- understand what support an employee actually needs,
- connect people with the right workplace resources,
- adjust work with clarity and flexibility,
- stay present after the first crisis moment, and
- support employees while maintaining accountability.
This practical framework helps managers, HR professionals, and organizational leaders navigate life's most challenging moments at work while strengthening trust, loyalty, and performance across their teams.
When life disrupts work, leaders need to know what to do next. This practical guide shows leaders at organizations of every size, from small businesses to large corporations, how to support employees through hard moments while strengthening trust across the workplace.
This is the book to read before the crisis happens, so you can respond with confidence, care, and clarity when it does.
Life disruptions do not stay outside the workplace. Grief, illness, caregiving, divorce, infertility, and other major life events shape how people show up at work, yet most organizations still do not prepare leaders for these moments. Even caring managers can freeze, unsure what to say, how to help, or how to balance support with team needs.
The challenge is not whether a life disruption will affect your team. It is when. The leaders who build trust in difficult moments are the ones who prepare before those moments arrive.
Drawing on original PhD research, interviews with employees and leaders, and nearly two decades of experience advising employers on benefits and workplace strategy, Dr. Nataliya Boychenko Stone gives leaders a practical guide for responding with confidence and care. She shows readers how to
This practical framework helps managers, HR professionals, and organizational leaders navigate life's most challenging moments at work while strengthening trust, loyalty, and performance across their teams.
This is the book to read before the crisis happens, so you can respond with confidence, care, and clarity when it does.
Life disruptions do not stay outside the workplace. Grief, illness, caregiving, divorce, infertility, and other major life events shape how people show up at work, yet most organizations still do not prepare leaders for these moments. Even caring managers can freeze, unsure what to say, how to help, or how to balance support with team needs.
The challenge is not whether a life disruption will affect your team. It is when. The leaders who build trust in difficult moments are the ones who prepare before those moments arrive.
Drawing on original PhD research, interviews with employees and leaders, and nearly two decades of experience advising employers on benefits and workplace strategy, Dr. Nataliya Boychenko Stone gives leaders a practical guide for responding with confidence and care. She shows readers how to
- understand what support an employee actually needs,
- connect people with the right workplace resources,
- adjust work with clarity and flexibility,
- stay present after the first crisis moment, and
- support employees while maintaining accountability.
This practical framework helps managers, HR professionals, and organizational leaders navigate life's most challenging moments at work while strengthening trust, loyalty, and performance across their teams.
Every leader knows the drain of conflict handled badly: performance conversations that go nowhere, teams that don't trust each other, fires you keep putting out instead of doing the work you want to do. Most leadership advice treats conflict as a threat to manage.
This book makes the opposite case: Conflict is energy, and how you use it determines whether it builds your team or turns your work culture toxic. That choice has never mattered more. Employees now spend over a third of their workday dealing with conflict, and fewer than half trust their leader to navigate it well. Leaders who don't handle conflict skillfully create workplaces with 80 percent more unproductive conflict.
Ninety-four percent of people trained in this framework rate it more effective than anything else they've used. What makes this different from the standard playbook for “difficult conversations”? Most frameworks ask you to choose: kind or direct, relationship or results.
This book rejects that trade-off: Compassion without accountability is ineffective, and accountability without it is unkind. This book shows how to hold both, using the compassion cycle, the drama triangle it replaces, and the ORPO formula, turning principle into a repeatable playbook.
The book moves in three parts: first naming the problem, how good intentions and unmanaged conflict energy spiral into drama; then introducing the antidote, the compassion cycle and the behavioral skills that interrupt drama before it takes hold; and finally handing you the playbook, the ORPO formula and match-and-move method for engaging conflict and coaching others through it in real time.
New to this edition:
Written by Nate Regier, PhD, cofounder and CEO of Next Element Consulting, this book distills two decades of applied research into a model any leader can use the next time conflict shows up, which will be soon.
This book makes the opposite case: Conflict is energy, and how you use it determines whether it builds your team or turns your work culture toxic. That choice has never mattered more. Employees now spend over a third of their workday dealing with conflict, and fewer than half trust their leader to navigate it well. Leaders who don't handle conflict skillfully create workplaces with 80 percent more unproductive conflict.
Ninety-four percent of people trained in this framework rate it more effective than anything else they've used. What makes this different from the standard playbook for “difficult conversations”? Most frameworks ask you to choose: kind or direct, relationship or results.
This book rejects that trade-off: Compassion without accountability is ineffective, and accountability without it is unkind. This book shows how to hold both, using the compassion cycle, the drama triangle it replaces, and the ORPO formula, turning principle into a repeatable playbook.
The book moves in three parts: first naming the problem, how good intentions and unmanaged conflict energy spiral into drama; then introducing the antidote, the compassion cycle and the behavioral skills that interrupt drama before it takes hold; and finally handing you the playbook, the ORPO formula and match-and-move method for engaging conflict and coaching others through it in real time.
New to this edition:
- A complete framework outline up front
- Fifteen years of refinement teaching, coaching, and certifying practitioners worldwide
- New research on what skilled conflict leadership is worth
- Reorganized chapters, more-inclusive language, fresh real-life illustrations
- Access to the Compassionate Accountability Assessment and a range of additional resources to extend the book's impact well beyond the page
Written by Nate Regier, PhD, cofounder and CEO of Next Element Consulting, this book distills two decades of applied research into a model any leader can use the next time conflict shows up, which will be soon.