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Every leader knows the drain of conflict handled badly: performance conversations that go nowhere, teams that don't trust each other, fires you keep putting out instead of doing the work you want to do. Most leadership advice treats conflict as a threat to manage.
This book makes the opposite case: Conflict is energy, and how you use it determines whether it builds your team or turns your work culture toxic. That choice has never mattered more. Employees now spend over a third of their workday dealing with conflict, and fewer than half trust their leader to navigate it well. Leaders who don't handle conflict skillfully create workplaces with 80 percent more unproductive conflict.
Ninety-four percent of people trained in this framework rate it more effective than anything else they've used. What makes this different from the standard playbook for “difficult conversations”? Most frameworks ask you to choose: kind or direct, relationship or results.
This book rejects that trade-off: Compassion without accountability is ineffective, and accountability without it is unkind. This book shows how to hold both, using the compassion cycle, the drama triangle it replaces, and the ORPO formula, turning principle into a repeatable playbook.
The book moves in three parts: first naming the problem, how good intentions and unmanaged conflict energy spiral into drama; then introducing the antidote, the compassion cycle and the behavioral skills that interrupt drama before it takes hold; and finally handing you the playbook, the ORPO formula and match-and-move method for engaging conflict and coaching others through it in real time.
New to this edition:
Written by Nate Regier, PhD, cofounder and CEO of Next Element Consulting, this book distills two decades of applied research into a model any leader can use the next time conflict shows up, which will be soon.
This book makes the opposite case: Conflict is energy, and how you use it determines whether it builds your team or turns your work culture toxic. That choice has never mattered more. Employees now spend over a third of their workday dealing with conflict, and fewer than half trust their leader to navigate it well. Leaders who don't handle conflict skillfully create workplaces with 80 percent more unproductive conflict.
Ninety-four percent of people trained in this framework rate it more effective than anything else they've used. What makes this different from the standard playbook for “difficult conversations”? Most frameworks ask you to choose: kind or direct, relationship or results.
This book rejects that trade-off: Compassion without accountability is ineffective, and accountability without it is unkind. This book shows how to hold both, using the compassion cycle, the drama triangle it replaces, and the ORPO formula, turning principle into a repeatable playbook.
The book moves in three parts: first naming the problem, how good intentions and unmanaged conflict energy spiral into drama; then introducing the antidote, the compassion cycle and the behavioral skills that interrupt drama before it takes hold; and finally handing you the playbook, the ORPO formula and match-and-move method for engaging conflict and coaching others through it in real time.
New to this edition:
- A complete framework outline up front
- Fifteen years of refinement teaching, coaching, and certifying practitioners worldwide
- New research on what skilled conflict leadership is worth
- Reorganized chapters, more-inclusive language, fresh real-life illustrations
- Access to the Compassionate Accountability Assessment and a range of additional resources to extend the book's impact well beyond the page
Written by Nate Regier, PhD, cofounder and CEO of Next Element Consulting, this book distills two decades of applied research into a model any leader can use the next time conflict shows up, which will be soon.
Burnout can’t be solved with just perks or stress-reduction workshops. It's solved by changing how leaders engage their teams—a practical shift that requires no new resources. Grounded in peer-reviewed research, Relational Energy shows leaders how small changes in everyday workplace conversations can spark energy, revive exhausted teams, and build workplaces where people thrive.
Every leader is dealing with burnout and looking for something they can actually do tomorrow morning, and this is it.
In this book, leadership scholar Amy Young, with Kim Cameron, reveals how everyday communication creates relational energy, the powerful force that fuels engagement, creativity, resilience, health and well-being, and performance across teams.
Drawing on interviews with energizing leaders and weaving in supporting peer-reviewed research, Young unlocks the secrets to thriving amid uncertainty and disruption due to AI automation, fragile labor markets, cultural divisiveness, and relentless workplace demands. Through vivid real-world examples, you'll discover how energizing leaders sustain their own vitality while lifting their teams at the same time, simply by rethinking how they approach everyday conversations. You'll learn how to turn those ordinary interactions into extraordinary ones, providing a practical, no-cost antidote to workplace stress and burnout.
In this book, you will learn
Practical, research driven, and immediately applicable, Relational Energy shows leaders how small changes in language can create extraordinary impact, recharging people, teams, and entire organizations.
Every leader is dealing with burnout and looking for something they can actually do tomorrow morning, and this is it.
In this book, leadership scholar Amy Young, with Kim Cameron, reveals how everyday communication creates relational energy, the powerful force that fuels engagement, creativity, resilience, health and well-being, and performance across teams.
Drawing on interviews with energizing leaders and weaving in supporting peer-reviewed research, Young unlocks the secrets to thriving amid uncertainty and disruption due to AI automation, fragile labor markets, cultural divisiveness, and relentless workplace demands. Through vivid real-world examples, you'll discover how energizing leaders sustain their own vitality while lifting their teams at the same time, simply by rethinking how they approach everyday conversations. You'll learn how to turn those ordinary interactions into extraordinary ones, providing a practical, no-cost antidote to workplace stress and burnout.
In this book, you will learn
- how relational energy promotes workplace well-being and performance, creating the foundation for sustainable organizational success;
- strategies energizing leaders use to maintain their own energy levels while navigating the same modern workplace pressures that impact their teams;
- how to have workplace conversations that generate healthy perceptions of challenge and stress and reduce burnout while building resilience and team solidarity;
- specific language choices (wording, pronoun selection, questions, and declarative statements) that empower employees, elevate teams, and drive productivity; and
- how to acknowledge hard realities while building genuine hope and resilience, avoiding toxic positivity that saps energy.
Practical, research driven, and immediately applicable, Relational Energy shows leaders how small changes in language can create extraordinary impact, recharging people, teams, and entire organizations.
Burnout can’t be solved with just perks or stress-reduction workshops. It's solved by changing how leaders engage their teams—a practical shift that requires no new resources. Grounded in peer-reviewed research, Relational Energy shows leaders how small changes in everyday workplace conversations can spark energy, revive exhausted teams, and build workplaces where people thrive.
Every leader is dealing with burnout and looking for something they can actually do tomorrow morning, and this is it.
In this book, leadership scholar Amy Young, with Kim Cameron, reveals how everyday communication creates relational energy, the powerful force that fuels engagement, creativity, resilience, health and well-being, and performance across teams.
Drawing on interviews with energizing leaders and weaving in supporting peer-reviewed research, Young unlocks the secrets to thriving amid uncertainty and disruption due to AI automation, fragile labor markets, cultural divisiveness, and relentless workplace demands. Through vivid real-world examples, you'll discover how energizing leaders sustain their own vitality while lifting their teams at the same time, simply by rethinking how they approach everyday conversations. You'll learn how to turn those ordinary interactions into extraordinary ones, providing a practical, no-cost antidote to workplace stress and burnout.
In this book, you will learn
Practical, research driven, and immediately applicable, Relational Energy shows leaders how small changes in language can create extraordinary impact, recharging people, teams, and entire organizations.
Every leader is dealing with burnout and looking for something they can actually do tomorrow morning, and this is it.
In this book, leadership scholar Amy Young, with Kim Cameron, reveals how everyday communication creates relational energy, the powerful force that fuels engagement, creativity, resilience, health and well-being, and performance across teams.
Drawing on interviews with energizing leaders and weaving in supporting peer-reviewed research, Young unlocks the secrets to thriving amid uncertainty and disruption due to AI automation, fragile labor markets, cultural divisiveness, and relentless workplace demands. Through vivid real-world examples, you'll discover how energizing leaders sustain their own vitality while lifting their teams at the same time, simply by rethinking how they approach everyday conversations. You'll learn how to turn those ordinary interactions into extraordinary ones, providing a practical, no-cost antidote to workplace stress and burnout.
In this book, you will learn
- how relational energy promotes workplace well-being and performance, creating the foundation for sustainable organizational success;
- strategies energizing leaders use to maintain their own energy levels while navigating the same modern workplace pressures that impact their teams;
- how to have workplace conversations that generate healthy perceptions of challenge and stress and reduce burnout while building resilience and team solidarity;
- specific language choices (wording, pronoun selection, questions, and declarative statements) that empower employees, elevate teams, and drive productivity; and
- how to acknowledge hard realities while building genuine hope and resilience, avoiding toxic positivity that saps energy.
Practical, research driven, and immediately applicable, Relational Energy shows leaders how small changes in language can create extraordinary impact, recharging people, teams, and entire organizations.
The cross-partisan story of how a constitutional amendment to end money-driven corruption in American politics went from impossible to inevitable.
Money in politics has become the top concern for American voters, outranking the economy, immigration, and crime. Across party lines, Americans agree the system is broken, and most want a constitutional amendment to fix it.
Jeff Clements, founder of American Promise and author of Corporations Are Not People, tells the cross-partisan story of how that effort moved from the political margins to the center of national debate. Drawing on constitutional history, on-the-ground reporting, and his own decade of leadership in the movement, Clements traces the path from Citizens United to the growing push for the For Our Freedom Amendment.
This is a book about what Americans are doing, state by state and community by community, to reclaim self-government and reduce the corrupting power of money in politics.
Inside, readers will discover
This is not a book of cynicism or outrage. It is a practical, hopeful account of a movement that argues American democracy can still be repaired, and that the path forward is already being built.
Money in politics has become the top concern for American voters, outranking the economy, immigration, and crime. Across party lines, Americans agree the system is broken, and most want a constitutional amendment to fix it.
Jeff Clements, founder of American Promise and author of Corporations Are Not People, tells the cross-partisan story of how that effort moved from the political margins to the center of national debate. Drawing on constitutional history, on-the-ground reporting, and his own decade of leadership in the movement, Clements traces the path from Citizens United to the growing push for the For Our Freedom Amendment.
This is a book about what Americans are doing, state by state and community by community, to reclaim self-government and reduce the corrupting power of money in politics.
Inside, readers will discover
- why money in politics now tops voters' concerns across party lines,
- how the Citizens United decision helped spark a powerful grassroots response,
- what states like Montana and Oklahoma reveal about the fight for reform,
- how the constitutional amendment process actually works, and
- why momentum is building as the 2028 election cycle approaches.
This is not a book of cynicism or outrage. It is a practical, hopeful account of a movement that argues American democracy can still be repaired, and that the path forward is already being built.
The cross-partisan story of how a constitutional amendment to end money-driven corruption in American politics went from impossible to inevitable.
Money in politics has become the top concern for American voters, outranking the economy, immigration, and crime. Across party lines, Americans agree the system is broken, and most want a constitutional amendment to fix it.
Jeff Clements, founder of American Promise and author of Corporations Are Not People, tells the cross-partisan story of how that effort moved from the political margins to the center of national debate. Drawing on constitutional history, on-the-ground reporting, and his own decade of leadership in the movement, Clements traces the path from Citizens United to the growing push for the For Our Freedom Amendment.
This is a book about what Americans are doing, state by state and community by community, to reclaim self-government and reduce the corrupting power of money in politics.
Inside, readers will discover
This is not a book of cynicism or outrage. It is a practical, hopeful account of a movement that argues American democracy can still be repaired, and that the path forward is already being built.
Money in politics has become the top concern for American voters, outranking the economy, immigration, and crime. Across party lines, Americans agree the system is broken, and most want a constitutional amendment to fix it.
Jeff Clements, founder of American Promise and author of Corporations Are Not People, tells the cross-partisan story of how that effort moved from the political margins to the center of national debate. Drawing on constitutional history, on-the-ground reporting, and his own decade of leadership in the movement, Clements traces the path from Citizens United to the growing push for the For Our Freedom Amendment.
This is a book about what Americans are doing, state by state and community by community, to reclaim self-government and reduce the corrupting power of money in politics.
Inside, readers will discover
- why money in politics now tops voters' concerns across party lines,
- how the Citizens United decision helped spark a powerful grassroots response,
- what states like Montana and Oklahoma reveal about the fight for reform,
- how the constitutional amendment process actually works, and
- why momentum is building as the 2028 election cycle approaches.
This is not a book of cynicism or outrage. It is a practical, hopeful account of a movement that argues American democracy can still be repaired, and that the path forward is already being built.
The trusted guide for surviving overwhelm and trauma in today’s world, now revised and updated.
Trauma Stewardship is the seminal work on sustaining oneself while bearing witness over time to the hardship, overwhelm, suffering, and trauma of humans, other living beings, and the planet itself.
Whether through personal caregiving, school, work, or efforts to make the world a better place, trauma exposure is ubiquitous, often experienced as burnout or compassion fatigue. This essential resource helps readers understand the toll on their nervous system, individually and collectively—including, though not limited to, exhaustion, numbness, cynicism, guilt, decision fatigue, or the sense that one can never do enough—and offers practical next steps.
Drawing on four decades of frontline experience, this new edition blends the latest in neuroscience, field wisdom, emerging research, and diverse spiritual traditions to offer fresh guidance and steady companionship amid intensifying pressures.
Inside:
Trauma Stewardship offers an accessible and compassionate framework for remaining grounded, connected, and purposeful while continuing to show up—for the long haul.
Trauma Stewardship is the seminal work on sustaining oneself while bearing witness over time to the hardship, overwhelm, suffering, and trauma of humans, other living beings, and the planet itself.
Whether through personal caregiving, school, work, or efforts to make the world a better place, trauma exposure is ubiquitous, often experienced as burnout or compassion fatigue. This essential resource helps readers understand the toll on their nervous system, individually and collectively—including, though not limited to, exhaustion, numbness, cynicism, guilt, decision fatigue, or the sense that one can never do enough—and offers practical next steps.
Drawing on four decades of frontline experience, this new edition blends the latest in neuroscience, field wisdom, emerging research, and diverse spiritual traditions to offer fresh guidance and steady companionship amid intensifying pressures.
Inside:
- Tools for recognizing the trauma exposure response in yourself and others
- Concrete practices for staying present and whole
- Proven strategies for continuing to engage in one’s community, work, and life
- New Yorker cartoons, because humor is critical
Trauma Stewardship offers an accessible and compassionate framework for remaining grounded, connected, and purposeful while continuing to show up—for the long haul.
The trusted guide for surviving overwhelm and trauma in today’s world, now revised and updated.
Trauma Stewardship is the seminal work on sustaining oneself while bearing witness over time to the hardship, overwhelm, suffering, and trauma of humans, other living beings, and the planet itself.
Whether through personal caregiving, school, work, or efforts to make the world a better place, trauma exposure is ubiquitous, often experienced as burnout or compassion fatigue. This essential resource helps readers understand the toll on their nervous system, individually and collectively—including, though not limited to, exhaustion, numbness, cynicism, guilt, decision fatigue, or the sense that one can never do enough—and offers practical next steps.
Drawing on four decades of frontline experience, this new edition blends the latest in neuroscience, field wisdom, emerging research, and diverse spiritual traditions to offer fresh guidance and steady companionship amid intensifying pressures.
Inside:
Trauma Stewardship offers an accessible and compassionate framework for remaining grounded, connected, and purposeful while continuing to show up—for the long haul.
Trauma Stewardship is the seminal work on sustaining oneself while bearing witness over time to the hardship, overwhelm, suffering, and trauma of humans, other living beings, and the planet itself.
Whether through personal caregiving, school, work, or efforts to make the world a better place, trauma exposure is ubiquitous, often experienced as burnout or compassion fatigue. This essential resource helps readers understand the toll on their nervous system, individually and collectively—including, though not limited to, exhaustion, numbness, cynicism, guilt, decision fatigue, or the sense that one can never do enough—and offers practical next steps.
Drawing on four decades of frontline experience, this new edition blends the latest in neuroscience, field wisdom, emerging research, and diverse spiritual traditions to offer fresh guidance and steady companionship amid intensifying pressures.
Inside:
- Tools for recognizing the trauma exposure response in yourself and others
- Concrete practices for staying present and whole
- Proven strategies for continuing to engage in one’s community, work, and life
- New Yorker cartoons, because humor is critical
Trauma Stewardship offers an accessible and compassionate framework for remaining grounded, connected, and purposeful while continuing to show up—for the long haul.
Healing practices for combating systemic racism—transform exhaustion into renewal, resistance, and lasting joy!
Black people are exhausted. The relentless burden of navigating racism in everyday life takes a devastating toll: tired from being resilient, tired from code-switching, tired from carrying emotional weight that isn't yours to bear. The question isn't whether Black fatigue is real. The question is, How do we heal from it?
Healing Black Fatigue, the companion to the bestselling Black Fatigue: How Racism Erodes the Mind, Body, and Spirit, provides answers to this question and offers a path toward renewal and joy. Written primarily for people of African descent, Healing Black Fatigue is a valuable resource for all marginalized and historically oppressed groups. It is also a supportive resource for allies, practitioners, and professionals—including educators, social workers, healthcare providers, therapists, DEI practitioners, organizational leaders, and others.
In Healing Black Fatigue, Mary-Frances Winters and Mareisha N. Winters Reese offer African- and Indigenous-centered practices designed specifically for Black healing. Rooted in African-centered psychology, ancestral wisdom, and contemporary research, this book is a practical roadmap tending to the mind, body, and spirit:
Healing is a process. This book meets you where you are, providing in-the-moment reprieve and long-term transformational remedies.
Your healing begins here.
Black people are exhausted. The relentless burden of navigating racism in everyday life takes a devastating toll: tired from being resilient, tired from code-switching, tired from carrying emotional weight that isn't yours to bear. The question isn't whether Black fatigue is real. The question is, How do we heal from it?
Healing Black Fatigue, the companion to the bestselling Black Fatigue: How Racism Erodes the Mind, Body, and Spirit, provides answers to this question and offers a path toward renewal and joy. Written primarily for people of African descent, Healing Black Fatigue is a valuable resource for all marginalized and historically oppressed groups. It is also a supportive resource for allies, practitioners, and professionals—including educators, social workers, healthcare providers, therapists, DEI practitioners, organizational leaders, and others.
In Healing Black Fatigue, Mary-Frances Winters and Mareisha N. Winters Reese offer African- and Indigenous-centered practices designed specifically for Black healing. Rooted in African-centered psychology, ancestral wisdom, and contemporary research, this book is a practical roadmap tending to the mind, body, and spirit:
- Reclaim your identity
- Recognize the emotional and physical signs of racialized stress
- Set boundaries without guilt
- Build your healing ecosystem
- Navigate toxic workplaces while protecting your peace
- Honor your pain without being defined by it
Healing is a process. This book meets you where you are, providing in-the-moment reprieve and long-term transformational remedies.
Your healing begins here.
Healing practices for combating systemic racism—transform exhaustion into renewal, resistance, and lasting joy!
Black people are exhausted. The relentless burden of navigating racism in everyday life takes a devastating toll: tired from being resilient, tired from code-switching, tired from carrying emotional weight that isn't yours to bear. The question isn't whether Black fatigue is real. The question is, How do we heal from it?
Healing Black Fatigue, the companion to the bestselling Black Fatigue: How Racism Erodes the Mind, Body, and Spirit, provides answers to this question and offers a path toward renewal and joy. Written primarily for people of African descent, Healing Black Fatigue is a valuable resource for all marginalized and historically oppressed groups. It is also a supportive resource for allies, practitioners, and professionals—including educators, social workers, healthcare providers, therapists, DEI practitioners, organizational leaders, and others.
In Healing Black Fatigue, Mary-Frances Winters and Mareisha N. Winters Reese offer African- and Indigenous-centered practices designed specifically for Black healing. Rooted in African-centered psychology, ancestral wisdom, and contemporary research, this book is a practical roadmap tending to the mind, body, and spirit:
Healing is a process. This book meets you where you are, providing in-the-moment reprieve and long-term transformational remedies.
Your healing begins here.
Black people are exhausted. The relentless burden of navigating racism in everyday life takes a devastating toll: tired from being resilient, tired from code-switching, tired from carrying emotional weight that isn't yours to bear. The question isn't whether Black fatigue is real. The question is, How do we heal from it?
Healing Black Fatigue, the companion to the bestselling Black Fatigue: How Racism Erodes the Mind, Body, and Spirit, provides answers to this question and offers a path toward renewal and joy. Written primarily for people of African descent, Healing Black Fatigue is a valuable resource for all marginalized and historically oppressed groups. It is also a supportive resource for allies, practitioners, and professionals—including educators, social workers, healthcare providers, therapists, DEI practitioners, organizational leaders, and others.
In Healing Black Fatigue, Mary-Frances Winters and Mareisha N. Winters Reese offer African- and Indigenous-centered practices designed specifically for Black healing. Rooted in African-centered psychology, ancestral wisdom, and contemporary research, this book is a practical roadmap tending to the mind, body, and spirit:
- Reclaim your identity
- Recognize the emotional and physical signs of racialized stress
- Set boundaries without guilt
- Build your healing ecosystem
- Navigate toxic workplaces while protecting your peace
- Honor your pain without being defined by it
Healing is a process. This book meets you where you are, providing in-the-moment reprieve and long-term transformational remedies.
Your healing begins here.
The bestselling guide to aging with purpose is now updated with urgent wisdom on staying engaged, countering tyranny, and making peace with mortality.
Independent Publisher Book Awards gold medalist in the Aging/Death & Dying category.
Getting older isn't about withdrawal—it's about diving deeper into life, work, relationships, and meaning. But how do you stay engaged when facing loss, political chaos, and mortality?
In this revised and expanded edition, beloved teacher and bestselling author Parker J. Palmer returns with eight more years of hard-won wisdom. Drawing on nine decades of life, Palmer explores the urgent questions aging raises:
Through meditations blending prose and poetry, Palmer shows that old is just another word for nothing left to lose—a time to speak truth, reach out, reach in, and fully inhabit the life you have. Laced with humor and gravitas, this book does not tell you how to age. It invites you to turn the prism on your own unfolding life, refracting new light at every turn.
Independent Publisher Book Awards gold medalist in the Aging/Death & Dying category.
Getting older isn't about withdrawal—it's about diving deeper into life, work, relationships, and meaning. But how do you stay engaged when facing loss, political chaos, and mortality?
In this revised and expanded edition, beloved teacher and bestselling author Parker J. Palmer returns with eight more years of hard-won wisdom. Drawing on nine decades of life, Palmer explores the urgent questions aging raises:
- How do we counter authoritarianism when democracy itself is threatened?
- How do we stay connected across generational divides?
- How do we make peace with endings while staying meaningfully engaged until the last breath?
Through meditations blending prose and poetry, Palmer shows that old is just another word for nothing left to lose—a time to speak truth, reach out, reach in, and fully inhabit the life you have. Laced with humor and gravitas, this book does not tell you how to age. It invites you to turn the prism on your own unfolding life, refracting new light at every turn.
The bestselling guide to aging with purpose is now updated with urgent wisdom on staying engaged, countering tyranny, and making peace with mortality.
Independent Publisher Book Awards gold medalist in the Aging/Death & Dying category.
Getting older isn't about withdrawal—it's about diving deeper into life, work, relationships, and meaning. But how do you stay engaged when facing loss, political chaos, and mortality?
In this revised and expanded edition, beloved teacher and bestselling author Parker J. Palmer returns with eight more years of hard-won wisdom. Drawing on nine decades of life, Palmer explores the urgent questions aging raises:
Through meditations blending prose and poetry, Palmer shows that old is just another word for nothing left to lose—a time to speak truth, reach out, reach in, and fully inhabit the life you have. Laced with humor and gravitas, this book does not tell you how to age. It invites you to turn the prism on your own unfolding life, refracting new light at every turn.
Independent Publisher Book Awards gold medalist in the Aging/Death & Dying category.
Getting older isn't about withdrawal—it's about diving deeper into life, work, relationships, and meaning. But how do you stay engaged when facing loss, political chaos, and mortality?
In this revised and expanded edition, beloved teacher and bestselling author Parker J. Palmer returns with eight more years of hard-won wisdom. Drawing on nine decades of life, Palmer explores the urgent questions aging raises:
- How do we counter authoritarianism when democracy itself is threatened?
- How do we stay connected across generational divides?
- How do we make peace with endings while staying meaningfully engaged until the last breath?
Through meditations blending prose and poetry, Palmer shows that old is just another word for nothing left to lose—a time to speak truth, reach out, reach in, and fully inhabit the life you have. Laced with humor and gravitas, this book does not tell you how to age. It invites you to turn the prism on your own unfolding life, refracting new light at every turn.
Please Do Disturb: How True Leaders Show Up When It Matters Most challenges one of leadership's biggest misconceptions, that great leadership is primarily about strategy, authority, or performance.
Instead, Rachel Alday, Linny Jones, and Harte Logan make the case that exceptional leadership begins with something far more human: presence, connection, and the ability to create belonging.
Drawing from Alday's decades of experience building a luxury hospitality company, and Jones and Logan’s organizational consulting perspective, the authors reveal how the principles behind extraordinary guest experiences can transform the way leaders serve their teams, organizations, and communities. Through engaging stories, practical frameworks, and lessons learned while growing a business to nearly $25 million in annual revenue managing approximately 200 luxury homes, they demonstrate that the leaders people remember aren't necessarily the ones with the best ideas—they're the ones who consistently show up when it matters most.
At its heart, Please Do Disturb is a book about creating environments where people feel seen, heard, valued, and like they truly belong. It explores how intentional moments of connection build trust, strengthen culture, and inspire people to do their best work, not because they have to but because they want to, leading to phenomenal results.
Whether you're leading a company, a team, or a family, or simply striving to become more intentional in your relationships, this book offers practical wisdom for cultivating deeper connection, fostering belonging, and leading with authenticity in a world that increasingly craves both.
Please Do Disturb reminds us that leadership isn't measured by titles or influence alone. It's measured by the people we choose to notice, the connections we create, and the lasting sense of belonging we leave behind.
Instead, Rachel Alday, Linny Jones, and Harte Logan make the case that exceptional leadership begins with something far more human: presence, connection, and the ability to create belonging.
Drawing from Alday's decades of experience building a luxury hospitality company, and Jones and Logan’s organizational consulting perspective, the authors reveal how the principles behind extraordinary guest experiences can transform the way leaders serve their teams, organizations, and communities. Through engaging stories, practical frameworks, and lessons learned while growing a business to nearly $25 million in annual revenue managing approximately 200 luxury homes, they demonstrate that the leaders people remember aren't necessarily the ones with the best ideas—they're the ones who consistently show up when it matters most.
At its heart, Please Do Disturb is a book about creating environments where people feel seen, heard, valued, and like they truly belong. It explores how intentional moments of connection build trust, strengthen culture, and inspire people to do their best work, not because they have to but because they want to, leading to phenomenal results.
Whether you're leading a company, a team, or a family, or simply striving to become more intentional in your relationships, this book offers practical wisdom for cultivating deeper connection, fostering belonging, and leading with authenticity in a world that increasingly craves both.
Please Do Disturb reminds us that leadership isn't measured by titles or influence alone. It's measured by the people we choose to notice, the connections we create, and the lasting sense of belonging we leave behind.
Please Do Disturb: How True Leaders Show Up When It Matters Most challenges one of leadership's biggest misconceptions, that great leadership is primarily about strategy, authority, or performance.
Instead, Rachel Alday, Linny Jones, and Harte Logan make the case that exceptional leadership begins with something far more human: presence, connection, and the ability to create belonging.
Drawing from Alday's decades of experience building a luxury hospitality company, and Jones and Logan’s organizational consulting perspective, the authors reveal how the principles behind extraordinary guest experiences can transform the way leaders serve their teams, organizations, and communities. Through engaging stories, practical frameworks, and lessons learned while growing a business to nearly $25 million in annual revenue managing approximately 200 luxury homes, they demonstrate that the leaders people remember aren't necessarily the ones with the best ideas—they're the ones who consistently show up when it matters most.
At its heart, Please Do Disturb is a book about creating environments where people feel seen, heard, valued, and like they truly belong. It explores how intentional moments of connection build trust, strengthen culture, and inspire people to do their best work, not because they have to but because they want to, leading to phenomenal results.
Whether you're leading a company, a team, or a family, or simply striving to become more intentional in your relationships, this book offers practical wisdom for cultivating deeper connection, fostering belonging, and leading with authenticity in a world that increasingly craves both.
Please Do Disturb reminds us that leadership isn't measured by titles or influence alone. It's measured by the people we choose to notice, the connections we create, and the lasting sense of belonging we leave behind.
Instead, Rachel Alday, Linny Jones, and Harte Logan make the case that exceptional leadership begins with something far more human: presence, connection, and the ability to create belonging.
Drawing from Alday's decades of experience building a luxury hospitality company, and Jones and Logan’s organizational consulting perspective, the authors reveal how the principles behind extraordinary guest experiences can transform the way leaders serve their teams, organizations, and communities. Through engaging stories, practical frameworks, and lessons learned while growing a business to nearly $25 million in annual revenue managing approximately 200 luxury homes, they demonstrate that the leaders people remember aren't necessarily the ones with the best ideas—they're the ones who consistently show up when it matters most.
At its heart, Please Do Disturb is a book about creating environments where people feel seen, heard, valued, and like they truly belong. It explores how intentional moments of connection build trust, strengthen culture, and inspire people to do their best work, not because they have to but because they want to, leading to phenomenal results.
Whether you're leading a company, a team, or a family, or simply striving to become more intentional in your relationships, this book offers practical wisdom for cultivating deeper connection, fostering belonging, and leading with authenticity in a world that increasingly craves both.
Please Do Disturb reminds us that leadership isn't measured by titles or influence alone. It's measured by the people we choose to notice, the connections we create, and the lasting sense of belonging we leave behind.
Learn how to lead in uncertain times, build resilience, and generate credible hope when chaos threatens-using practical faith-based leadership tools and AI-powered imagination to navigate the future with confidence.
You're facing unprecedented chaos. Faith and hope are collapsing worldwide. The institutions, norms, and alliances that once felt stable are fracturing. As a leader—in business, government, nonprofits, or faith communities—you're struggling to inspire confidence in any future at all. Your people can't work toward futures they can't imagine or trust futures they haven't been invited to shape.
What you need is a new path forward. This book gives you practical tools to generate credible hope when everything feels uncertain:
Following two personas navigating leadership in chaos, Johansen, Doyle, and Kirshbaum show you how to treat imagination as a leadership practice and make repair something visible, communal, and real. You'll learn to generate and share calm trust in futures worth striving for—giving your people the credible hope they desperately need.
You're facing unprecedented chaos. Faith and hope are collapsing worldwide. The institutions, norms, and alliances that once felt stable are fracturing. As a leader—in business, government, nonprofits, or faith communities—you're struggling to inspire confidence in any future at all. Your people can't work toward futures they can't imagine or trust futures they haven't been invited to shape.
What you need is a new path forward. This book gives you practical tools to generate credible hope when everything feels uncertain:
- The Credible Hope Compass—a practical framework for making leadership decisions when faith has been weaponized and hope feels naive
- Methods to use generative AI to envision alternative futures and expand your team's imagination
- Faith-enhanced leadership practices that move you beyond denial or despair into action
Following two personas navigating leadership in chaos, Johansen, Doyle, and Kirshbaum show you how to treat imagination as a leadership practice and make repair something visible, communal, and real. You'll learn to generate and share calm trust in futures worth striving for—giving your people the credible hope they desperately need.
Learn how to lead in uncertain times, build resilience, and generate credible hope when chaos threatens-using practical faith-based leadership tools and AI-powered imagination to navigate the future with confidence.
You're facing unprecedented chaos. Faith and hope are collapsing worldwide. The institutions, norms, and alliances that once felt stable are fracturing. As a leader—in business, government, nonprofits, or faith communities—you're struggling to inspire confidence in any future at all. Your people can't work toward futures they can't imagine or trust futures they haven't been invited to shape.
What you need is a new path forward. This book gives you practical tools to generate credible hope when everything feels uncertain:
Following two personas navigating leadership in chaos, Johansen, Doyle, and Kirshbaum show you how to treat imagination as a leadership practice and make repair something visible, communal, and real. You'll learn to generate and share calm trust in futures worth striving for—giving your people the credible hope they desperately need.
You're facing unprecedented chaos. Faith and hope are collapsing worldwide. The institutions, norms, and alliances that once felt stable are fracturing. As a leader—in business, government, nonprofits, or faith communities—you're struggling to inspire confidence in any future at all. Your people can't work toward futures they can't imagine or trust futures they haven't been invited to shape.
What you need is a new path forward. This book gives you practical tools to generate credible hope when everything feels uncertain:
- The Credible Hope Compass—a practical framework for making leadership decisions when faith has been weaponized and hope feels naive
- Methods to use generative AI to envision alternative futures and expand your team's imagination
- Faith-enhanced leadership practices that move you beyond denial or despair into action
Following two personas navigating leadership in chaos, Johansen, Doyle, and Kirshbaum show you how to treat imagination as a leadership practice and make repair something visible, communal, and real. You'll learn to generate and share calm trust in futures worth striving for—giving your people the credible hope they desperately need.
Money problems can threaten the relationships a family values most. This practical guide shows families how they can protect their love and their money by building trust.
A secret credit card. An unpaid family loan. Unequal support for siblings. An aging parent who needs help managing money. An inheritance that feels unfair. Each situation raises questions about honesty, care, responsibility, and whether family members can rely on one another.
Most families enter these conversations without shared language or a clear process. Important issues go unspoken, assumptions turn into resentment, and a financial disagreement can cause lasting damage.
In this book, trust expert Charles Feltman, whose Thin Book of Trust has sold nearly 100,000 copies, and family dynamics advisor Emily Bouchard give families a practical framework for handling money while strengthening their relationships. Drawing on fifty years of combined experience, they show how 4 essential components of trust—care, sincerity, reliability, and competence—shape nearly every financial decision a family makes.
You’ll learn how to
Real family stories demonstrate how the framework applies to everyday spending, financial infidelity, caregiving, blended families, addiction, inheritance, estate planning, and the transfer of wealth across generations. The included discussion guide on trust in action provides questions and activities families can use to begin important conversations.
Short, practical, and immediately useful, this book helps families address financial issues before resentment takes hold and begin repairing relationships when damage has already been done.
Make money decisions that support your family’s well-being while strengthening the trust that holds your relationships together.
A secret credit card. An unpaid family loan. Unequal support for siblings. An aging parent who needs help managing money. An inheritance that feels unfair. Each situation raises questions about honesty, care, responsibility, and whether family members can rely on one another.
Most families enter these conversations without shared language or a clear process. Important issues go unspoken, assumptions turn into resentment, and a financial disagreement can cause lasting damage.
In this book, trust expert Charles Feltman, whose Thin Book of Trust has sold nearly 100,000 copies, and family dynamics advisor Emily Bouchard give families a practical framework for handling money while strengthening their relationships. Drawing on fifty years of combined experience, they show how 4 essential components of trust—care, sincerity, reliability, and competence—shape nearly every financial decision a family makes.
You’ll learn how to
- uncover the family stories and values that influence your behavior with money;
- talk openly about finances with partners, children, siblings, and aging parents;
- make fair decisions when family members have different needs or abilities;
- create clear agreements that prevent misunderstandings and broken promises; and
- repair trust after financial secrecy, betrayal, or conflict.
Real family stories demonstrate how the framework applies to everyday spending, financial infidelity, caregiving, blended families, addiction, inheritance, estate planning, and the transfer of wealth across generations. The included discussion guide on trust in action provides questions and activities families can use to begin important conversations.
Short, practical, and immediately useful, this book helps families address financial issues before resentment takes hold and begin repairing relationships when damage has already been done.
Make money decisions that support your family’s well-being while strengthening the trust that holds your relationships together.
Great leaders create teams and companies that don't need great leaders.
That idea might stop you cold. Good.
Exhausted. Overwhelmed. You're the hero of your organization . . . and its biggest bottleneck. Every decision waits for your approval. Every problem lands on your desk. The harder you work, the more your team needs you. The behaviors that made you successful—solving problems fast, always being available, leading from the front—have become your organization's ceiling. Your competence becomes your captivity.
This is the hero trap. Most high-performing leaders don't recognize the pattern until they're burning out inside it.
Bill Flynn spent thirty years leading startups through IPOs and acquisitions before coaching hundreds of executives out of exactly this pattern. What he discovered is that the shift isn't about working differently. It's about becoming someone different—moving from the smartest person in the room to the leader who makes every room smarter than any one person.
The Hero Trap gives you the proven path. Through the story of CEO Alex Chen and Flynn's controller-builder-architect framework, you'll get
With a foreword by Marshall Goldsmith, whose own work on leadership transformation inspired this book, The Hero Trap does what other leadership books rarely manage: It moves you from shepherding the present to designing the future.
That idea might stop you cold. Good.
Exhausted. Overwhelmed. You're the hero of your organization . . . and its biggest bottleneck. Every decision waits for your approval. Every problem lands on your desk. The harder you work, the more your team needs you. The behaviors that made you successful—solving problems fast, always being available, leading from the front—have become your organization's ceiling. Your competence becomes your captivity.
This is the hero trap. Most high-performing leaders don't recognize the pattern until they're burning out inside it.
Bill Flynn spent thirty years leading startups through IPOs and acquisitions before coaching hundreds of executives out of exactly this pattern. What he discovered is that the shift isn't about working differently. It's about becoming someone different—moving from the smartest person in the room to the leader who makes every room smarter than any one person.
The Hero Trap gives you the proven path. Through the story of CEO Alex Chen and Flynn's controller-builder-architect framework, you'll get
- specific diagnostics to find where you're stuck;
- frameworks to delegate authority—not just tasks;
- the tools to know when to lead from the front and when to get out of the way; and
- a system for building self-sustaining teams that scale without you.
With a foreword by Marshall Goldsmith, whose own work on leadership transformation inspired this book, The Hero Trap does what other leadership books rarely manage: It moves you from shepherding the present to designing the future.
Great leaders create teams and companies that don't need great leaders.
That idea might stop you cold. Good.
Exhausted. Overwhelmed. You're the hero of your organization . . . and its biggest bottleneck. Every decision waits for your approval. Every problem lands on your desk. The harder you work, the more your team needs you. The behaviors that made you successful—solving problems fast, always being available, leading from the front—have become your organization's ceiling. Your competence becomes your captivity.
This is the hero trap. Most high-performing leaders don't recognize the pattern until they're burning out inside it.
Bill Flynn spent thirty years leading startups through IPOs and acquisitions before coaching hundreds of executives out of exactly this pattern. What he discovered is that the shift isn't about working differently. It's about becoming someone different—moving from the smartest person in the room to the leader who makes every room smarter than any one person.
The Hero Trap gives you the proven path. Through the story of CEO Alex Chen and Flynn's controller-builder-architect framework, you'll get
With a foreword by Marshall Goldsmith, whose own work on leadership transformation inspired this book, The Hero Trap does what other leadership books rarely manage: It moves you from shepherding the present to designing the future.
That idea might stop you cold. Good.
Exhausted. Overwhelmed. You're the hero of your organization . . . and its biggest bottleneck. Every decision waits for your approval. Every problem lands on your desk. The harder you work, the more your team needs you. The behaviors that made you successful—solving problems fast, always being available, leading from the front—have become your organization's ceiling. Your competence becomes your captivity.
This is the hero trap. Most high-performing leaders don't recognize the pattern until they're burning out inside it.
Bill Flynn spent thirty years leading startups through IPOs and acquisitions before coaching hundreds of executives out of exactly this pattern. What he discovered is that the shift isn't about working differently. It's about becoming someone different—moving from the smartest person in the room to the leader who makes every room smarter than any one person.
The Hero Trap gives you the proven path. Through the story of CEO Alex Chen and Flynn's controller-builder-architect framework, you'll get
- specific diagnostics to find where you're stuck;
- frameworks to delegate authority—not just tasks;
- the tools to know when to lead from the front and when to get out of the way; and
- a system for building self-sustaining teams that scale without you.
With a foreword by Marshall Goldsmith, whose own work on leadership transformation inspired this book, The Hero Trap does what other leadership books rarely manage: It moves you from shepherding the present to designing the future.