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Imagine ending poverty at home and around the globe in our own lifetimes. With creativity and imagination this book invites us to look at our very ordinary days, from waking up in the morning to going to bed in the evening, and to begin to think about combating poverty in new, inventive ways.
To help leaders, managers, and front-line workers build greater trust within the organization, trainer, speaker, and performance expert Karen Hough guides readers through practice of radical collaboration based on the tenets of improvisation.
Debbe Kennedy shows how to turn all kinds of differences into competitive advantages, from differences in race, gender, age, national origin, and sexual orientation to differences in experience, position, goals, competencies, working habits, and management style. She presents a tested, 6-step process for bringing about changes that create higher levels of innovation, energy, leadership, and employee engagement.
This book debunks one of America's most influential myths: the idea that successful people achieve their status entirely by their own efforts, a mainstay of conservative anti-government rhetoric. To the contrary, Lapham and Miller reveal the vital role that society and government play in wealth-building, and include testimonials from a host of wealthy individuals describing the kinds of assistance they received. They also spell out why a more realistic view of wealth creation is critical to restoring and safeguarding America's economic health.
A vivid depiction and real-world example of the personal and institutional impact of the Arbinger Insititute's transformative ideas (Leadership and Self-Deception; 1.4 million copies sold) within a healthcare organization--The Plum Healthcare Group nursing homes. In general, nursing homes are scorned healthcare institutions--but it was in these transformed Plum homes that Kimberly White discovered a new way of "seeing" people and underwent her own personal transformation. Both Plum and White shifted their perspective and mindset based on their adoption of The Arbinger Institute's basic principles.
Without realizing it, we tend to treat people as objects. We see them solely in terms of their usefulness to us. This invites tension and conflict, and changing this mindset is at the heart of the Arbinger Institute's work. This book is a moving true story of an unhappy woman whose life and family were transformed when she began researching how Arbinger's ideas were being implemented in nursing homes. Kimberly White was astonished to discover that those who choose to care for the elderly and ill, earning low pay in a maligned industry, were nevertheless full of satisfaction, compassion and love because of their ability to see their patients as real and true and valuable people. White's research became a personal exploration of how to see the people in her own life as people in that same profound way. When she did, everything in her life and her world changed--and the reader's will too.
Without realizing it, we tend to treat people as objects. We see them solely in terms of their usefulness to us. This invites tension and conflict, and changing this mindset is at the heart of the Arbinger Institute's work. This book is a moving true story of an unhappy woman whose life and family were transformed when she began researching how Arbinger's ideas were being implemented in nursing homes. Kimberly White was astonished to discover that those who choose to care for the elderly and ill, earning low pay in a maligned industry, were nevertheless full of satisfaction, compassion and love because of their ability to see their patients as real and true and valuable people. White's research became a personal exploration of how to see the people in her own life as people in that same profound way. When she did, everything in her life and her world changed--and the reader's will too.
Today's business environment demands leapfroggers--those who create rapid, disruptive innovation, not small improvements. A leading innovation pioneer shows that businesses often ignore the very thing that could lead them to game-changing products--the power of surprise.
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences.
Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
A practical leadership framework for the era beyond VUCA, built to help organizations build resilience when systems are brittle, anxiety is constant, and complexity defies explanation.
The BANI framework, developed by futurist Jamais Cascio and expanded here with leadership expert Bob Johansen and United Way Worldwide CEO Angela F. Williams, gives leaders a shared language for conditions that traditional strategic tools were never designed to handle. Where VUCA described volatility and uncertainty, BANI goes further, naming the deeper texture of today's disruption.
The book moves in two directions, first diagnosing each BANI condition with real-world examples, then offering a counterpart for each one:
Designed for executives, nonprofit leaders, policymakers, and teams navigating sustained disruption, the book closes with 7 leadership strategies grounded in future scenarios and includes a discussion guide for group use.
If your organization is operating in conditions that no longer respond to standard playbooks, this is a structured starting point.
The BANI framework, developed by futurist Jamais Cascio and expanded here with leadership expert Bob Johansen and United Way Worldwide CEO Angela F. Williams, gives leaders a shared language for conditions that traditional strategic tools were never designed to handle. Where VUCA described volatility and uncertainty, BANI goes further, naming the deeper texture of today's disruption.
The book moves in two directions, first diagnosing each BANI condition with real-world examples, then offering a counterpart for each one:
- Brittle systems → build Bendable resilience
- Anxious environments → lead with Attentive empathy
- Nonlinear causality → develop Neuroflexible, improvisational thinking
- Incomprehensible complexity → respond with Interconnected, full-spectrum perspectives
Designed for executives, nonprofit leaders, policymakers, and teams navigating sustained disruption, the book closes with 7 leadership strategies grounded in future scenarios and includes a discussion guide for group use.
If your organization is operating in conditions that no longer respond to standard playbooks, this is a structured starting point.
In Values-Driven Business, Ben & Jerry's co-founder Ben Cohen and Social Venture Network chair Mal Warwick team up to provide you with a way to run your business for profit and personal satisfaction. This practical, down-to-earth book details every step in the process of creating and managing a business that will reflect your personal values, not force you to hide them.
Previous editions of Affluenza described the early symptoms of the disease that led to a nearly fatal shutdown of all our financial systems in 2008. This new edition puts more focus on the behavior changes we need to make to be certain that the Great Recession does not become a prelude to something worse.
"We had no vehicle. We didn't know how or if we could continue heading south. I was in a vast, seemingly endless desert. I didn't know when or if we'd make it to the other side. I didn't even know where the other side was. It wasn't in Algeria. I knew that much. Was it in Niger? Where does the Sahara actually end?"
We live in a culture, Donahue writes, which loves "climbing mountains." We want to see the peak, map out a route, and follow it to the top. Sometimes this approach works, but not always, particularly when we are enduring a personal crisis-divorce, job loss, addiction, illness, or death. We may not know exactly where we are going, how to get there, or even how we'll know we've arrived.
And it's not just in times of crisis. There are many deserts in our lives, situations with no clear paths or boundaries. Finding a job is usually a mountain, but changing careers can be a desert. Having a baby is a mountain, especially for the mom. But raising a child is a desert. Battling cancer is a mountain. Living with a chronic illness is a desert.
In the desert, we need to follow different rules than we follow when conquering a mountain. We need to be more intuitive, more patient, more spontaneous. Donahue outlines six "rules of desert travel" that will help us discover our direction by wandering, find our own personal oases, and cross our self-imposed borders.
"The sun appears like a silent explosion, a slow motion fireworks display dazzling the volcanic crags of the Hoggar. I stand up and walk to the path and begin descending to Klaus' car. I've made my decision. Tallis and I will travel, somehow, to Agadez. I don't have a logical explanation for my decision or a plan to get to the last oasis. I know I am on the right journey-I am following my compass."
Shifting Sands shows us how to slow down, reflect, and embrace the changes of life graciously, naturally, and courageously.
We live in a culture, Donahue writes, which loves "climbing mountains." We want to see the peak, map out a route, and follow it to the top. Sometimes this approach works, but not always, particularly when we are enduring a personal crisis-divorce, job loss, addiction, illness, or death. We may not know exactly where we are going, how to get there, or even how we'll know we've arrived.
And it's not just in times of crisis. There are many deserts in our lives, situations with no clear paths or boundaries. Finding a job is usually a mountain, but changing careers can be a desert. Having a baby is a mountain, especially for the mom. But raising a child is a desert. Battling cancer is a mountain. Living with a chronic illness is a desert.
In the desert, we need to follow different rules than we follow when conquering a mountain. We need to be more intuitive, more patient, more spontaneous. Donahue outlines six "rules of desert travel" that will help us discover our direction by wandering, find our own personal oases, and cross our self-imposed borders.
"The sun appears like a silent explosion, a slow motion fireworks display dazzling the volcanic crags of the Hoggar. I stand up and walk to the path and begin descending to Klaus' car. I've made my decision. Tallis and I will travel, somehow, to Agadez. I don't have a logical explanation for my decision or a plan to get to the last oasis. I know I am on the right journey-I am following my compass."
Shifting Sands shows us how to slow down, reflect, and embrace the changes of life graciously, naturally, and courageously.
From a top scholar and corporate executive comes a new vision for leadership; the days of top-down management are numbered, but the potential for peer-to-peer leadership is limitless.
In this groundbreaking new guide to building peace, international ambassador Uri Savir exposes the deadly ironies and anachronisms in contemporary efforts to solve global conflicts, and they present a radical new model for modernizing our efforts to build real and lasting peace, from the ground up.
What if better questions could change everything?
The questions you ask yourself shape every decision, relationship, and result. This international bestseller—over 500,000 copies sold—gives leaders, coaches, and professionals a proven system called Question Thinking to shift from reactive, stuck thinking to curiosity, clarity, and breakthrough outcomes.
Through an engaging business fable, Dr. Marilee Adams shows exactly how—and why—it works.
The landmark fifth edition includes the following:
Used by Fortune 500 leaders, executive coaches, educators, and therapists worldwide.
With a foreword by #1 New York Times bestselling author and world's #1 executive coach, Marshall Goldsmith.
The questions you ask yourself shape every decision, relationship, and result. This international bestseller—over 500,000 copies sold—gives leaders, coaches, and professionals a proven system called Question Thinking to shift from reactive, stuck thinking to curiosity, clarity, and breakthrough outcomes.
Through an engaging business fable, Dr. Marilee Adams shows exactly how—and why—it works.
The landmark fifth edition includes the following:
- 14 Question Thinking tools, including 2 brand-new tools built from reader feedback
- The Choice Map, a visual framework for recognizing where your thinking is headed
- Q-Storming, a collaborative approach that generates better questions, not just answers
- New chapter on thriving through AI and technological change
- Step-by-step practices for leadership, coaching, team development, and personal growth
Used by Fortune 500 leaders, executive coaches, educators, and therapists worldwide.
With a foreword by #1 New York Times bestselling author and world's #1 executive coach, Marshall Goldsmith.
Master coach and former International Coach Federation President Marcia Reynolds helps high-achieving women who may feel frustrated and restless embrace their "wandering" impulses and come to peace with their desire for something more.
For leaders, facilitators, social change agents, and anyone charged with convening groups, Baldwin and Linnea offer a foundational guide to circle process, the simple yet profound practice through which people sit within a negotiated social frame that fosters clear speaking, compassionate listening, and the making of well-grounded decisions.