Sort by:
This book is a comprehensive and practical guide to the core skills, activities, and behaviors that are required of product managers in modern technology companies.
Product management is one of the fastest growing and most sought-after roles by both job-seekers and companies alike. The availability of trained and experienced product manager talent can barely keep up with the accelerating demand for new and improved technology products. Furthermore, the industry is standardizing what an effective product manager does, which makes it crucial for all product managers to learn and put into practice skills that are transferable across a wide range of organizations. After an initial introduction to the role and responsibilities of the product manager, the book maps to the product life cycle-starting with the PM's role in ideation and prioritization through requirement gathering and validation, building the product, and measuring success. People skills are also highlighted because technical and process knowledge is not enough. The final chapter focuses on interpersonal skills and the importance of leading through influence.
Product management is one of the fastest growing and most sought-after roles by both job-seekers and companies alike. The availability of trained and experienced product manager talent can barely keep up with the accelerating demand for new and improved technology products. Furthermore, the industry is standardizing what an effective product manager does, which makes it crucial for all product managers to learn and put into practice skills that are transferable across a wide range of organizations. After an initial introduction to the role and responsibilities of the product manager, the book maps to the product life cycle-starting with the PM's role in ideation and prioritization through requirement gathering and validation, building the product, and measuring success. People skills are also highlighted because technical and process knowledge is not enough. The final chapter focuses on interpersonal skills and the importance of leading through influence.
Social justice work is more crucial than ever, but it can be physically and emotionally draining. Longtime activist Denise Collazo offers three keys to help Hispanic women keep their focus, morale, and energy high.
Winner of the gold medal at the International Latino Book Awards for Best Latina-Themed Book and Best Self-Transformational Book!
Doing the work of social change is hard. Waking up every day to take on the biggest challenges of our time can be overwhelming, and sometimes progress is hard to see. And Latina activists face the additional challenges of racism and sexism in a predominantly white, patriarchal society.
Denise Collazo has been there. She is the first Latina, the first woman of color, and the first woman period to raise a family and stay in the work of community organizing at Faith in Action, an international progressive network of 3,000 congregations. Drawing on her own experiences and those of other Latina activists, Collazo lays out three keys to thriving in the movement for social change: leading into your vision, living into the fullest version of yourself, and loving past negatives that hold you back. She also warns about the three signs that you may be checking out, giving up, or passively standing by while problems get worse. This honest, practical, and inspirational book will help Latina activists to burn bright, not burn out.
Winner of the gold medal at the International Latino Book Awards for Best Latina-Themed Book and Best Self-Transformational Book!
Doing the work of social change is hard. Waking up every day to take on the biggest challenges of our time can be overwhelming, and sometimes progress is hard to see. And Latina activists face the additional challenges of racism and sexism in a predominantly white, patriarchal society.
Denise Collazo has been there. She is the first Latina, the first woman of color, and the first woman period to raise a family and stay in the work of community organizing at Faith in Action, an international progressive network of 3,000 congregations. Drawing on her own experiences and those of other Latina activists, Collazo lays out three keys to thriving in the movement for social change: leading into your vision, living into the fullest version of yourself, and loving past negatives that hold you back. She also warns about the three signs that you may be checking out, giving up, or passively standing by while problems get worse. This honest, practical, and inspirational book will help Latina activists to burn bright, not burn out.
You don't have to betray yourself or your values to close stellar sales. This book introduces a simple formula for a personalized approach to building connections through alignment and problem-solving.
So many salespeople “sell out” themselves and the products they represent because they are thrust far out of their comfort zone. Taking uncomfortable risks can produce anxiety, especially for women, which in turn affects the self-esteem and confidence that pushes them to achieve their goals.
Studies reveal that while men generally rely on improving and driving outcomes to close sales, women tend to emphasize building connections, shaping solutions, and collaborating. Stacey Hall's alignment marketing formula combines both skillsets in an easy-to-follow process for gently expanding women's comfort zone so they can stay flexible and resilient in the face of problems and objections that all salespeople encounter along the way.
Selling from Your Comfort Zone shifts away from “pushy” and “spammy” sales tactics and facilitates the gradual growth of people's comfort zone by helping them find alignment with their calling, personality traits, and core values.
So many salespeople “sell out” themselves and the products they represent because they are thrust far out of their comfort zone. Taking uncomfortable risks can produce anxiety, especially for women, which in turn affects the self-esteem and confidence that pushes them to achieve their goals.
Studies reveal that while men generally rely on improving and driving outcomes to close sales, women tend to emphasize building connections, shaping solutions, and collaborating. Stacey Hall's alignment marketing formula combines both skillsets in an easy-to-follow process for gently expanding women's comfort zone so they can stay flexible and resilient in the face of problems and objections that all salespeople encounter along the way.
Selling from Your Comfort Zone shifts away from “pushy” and “spammy” sales tactics and facilitates the gradual growth of people's comfort zone by helping them find alignment with their calling, personality traits, and core values.
An authentic brand community is more than just people buying your product or working alongside one another. This book articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships.
Smart organizations know that creating communities is the key to unlocking unprecedented outcomes. But too many mistakenly rely on superficial transactional relationships as a foundation for community, when really people want something deeper. Carrie Melissa Jones and Charles Vogl argue that in an authentic and enriching community, members have mutual concern for one another, share personal values, and join together in meaningful shared experiences, whether online or off. On the deepest level, brands must help members grow into who they want to be.
Jones and Vogl present practices used by global brands like Yelp, Etsy, Twitch, Harley Davidson, Salesforce, Airbnb, Sephora, and others to connect in a meaningful way with the people critical for their success. They articulate how authentic communities can serve organizational goals in seven different areas: innovation, talent recruitment, customer retention, marketing, customer service, building transformational movements, and creating community forums. They also reveal principles to grow a new brand community to critical mass. This is the first comprehensive guide to a crucial differentiator that gives organizations access to untapped enthusiasm and engagement.
Smart organizations know that creating communities is the key to unlocking unprecedented outcomes. But too many mistakenly rely on superficial transactional relationships as a foundation for community, when really people want something deeper. Carrie Melissa Jones and Charles Vogl argue that in an authentic and enriching community, members have mutual concern for one another, share personal values, and join together in meaningful shared experiences, whether online or off. On the deepest level, brands must help members grow into who they want to be.
Jones and Vogl present practices used by global brands like Yelp, Etsy, Twitch, Harley Davidson, Salesforce, Airbnb, Sephora, and others to connect in a meaningful way with the people critical for their success. They articulate how authentic communities can serve organizational goals in seven different areas: innovation, talent recruitment, customer retention, marketing, customer service, building transformational movements, and creating community forums. They also reveal principles to grow a new brand community to critical mass. This is the first comprehensive guide to a crucial differentiator that gives organizations access to untapped enthusiasm and engagement.
“Everyone in a hospital leadership role should read this book as it offers a wealth of practical advice for organizations intent on improving their clinical care delivery.”
-Amy C. Edmondson, professor, Harvard Business School, and author of The Fearless Organization
Healthcare continues to be our fastest-growing sector-three times more than the rest of the economy. Yet it costs almost twice as much in the United States as it does in other countries, and its delivery systems are widely acknowledged to be fragmented, uneven in quality, and difficult to negotiate for the patients they aim to serve. Systemic changes are needed to create structures and processes that address these intrinsic flaws.
Practical and inspiring, this book draws on theories and practices that promote organizational change and outlines processes for establishing labor-management partnerships that utilize the knowledge and experience of administrators and staff at all levels. Through details of past and current practices of frontline participation, readers will discover proven methods for improving healthcare in the United States by listening to and implementing the ideas of frontline staff and patients.
-Amy C. Edmondson, professor, Harvard Business School, and author of The Fearless Organization
Healthcare continues to be our fastest-growing sector-three times more than the rest of the economy. Yet it costs almost twice as much in the United States as it does in other countries, and its delivery systems are widely acknowledged to be fragmented, uneven in quality, and difficult to negotiate for the patients they aim to serve. Systemic changes are needed to create structures and processes that address these intrinsic flaws.
Practical and inspiring, this book draws on theories and practices that promote organizational change and outlines processes for establishing labor-management partnerships that utilize the knowledge and experience of administrators and staff at all levels. Through details of past and current practices of frontline participation, readers will discover proven methods for improving healthcare in the United States by listening to and implementing the ideas of frontline staff and patients.
Making progress on complex, problematic situations requires a new approach to working together: transformative facilitation, a structured and creative process for removing the obstacles to fluid forward movement.
People today face increasing complexity and decreasing control. They need to work with more people across more divides. But the traditional ways of advancing-subsuming individual interests to the good of the whole, or providing total autonomy for all stakeholders to work out their own solution-aren't adequate to resolving these difficult situations.
Drawing on his experiences working with Black people and white people in post-apartheid in South Africa, First Nations people and the government in Canada, multiple stakeholders in war-torn Columbia, and many more, Kahane describes what he calls transformative facilitation. It combines the two approaches, cycling back and forth between them. The facilitator pays careful attention to what is going on in the group and decides which approach will work best at any given moment.
Adam Kahane describes precisely what the facilitator needs to watch for and how to manage the delicate balance between a focus on the collective and a focus on specific stakeholder needs. This book is for anyone who helps people collaborate in any setting. Not only does it offer a way to facilitate breakthroughs, it is a breakthrough in itself.
People today face increasing complexity and decreasing control. They need to work with more people across more divides. But the traditional ways of advancing-subsuming individual interests to the good of the whole, or providing total autonomy for all stakeholders to work out their own solution-aren't adequate to resolving these difficult situations.
Drawing on his experiences working with Black people and white people in post-apartheid in South Africa, First Nations people and the government in Canada, multiple stakeholders in war-torn Columbia, and many more, Kahane describes what he calls transformative facilitation. It combines the two approaches, cycling back and forth between them. The facilitator pays careful attention to what is going on in the group and decides which approach will work best at any given moment.
Adam Kahane describes precisely what the facilitator needs to watch for and how to manage the delicate balance between a focus on the collective and a focus on specific stakeholder needs. This book is for anyone who helps people collaborate in any setting. Not only does it offer a way to facilitate breakthroughs, it is a breakthrough in itself.
In FLIGHT PLAN, bestselling author Brian Tracy (author of Eat That Frog, over half a million copies sold) explains the real secret to success in business and personal life. Using the metaphor of an airplane trip from coast to coast, Tracy reveals the key ingredients that go into accomplishing any long-term, meaningful success.
Is leadership a question of character or competence? Most leadership training separates these two factors, but Clark shows that anyone at any level can be a superior leader by balancing these dimensions.
Our leadership development programs teach necessary skills, yet we often train individuals who do not have the character to lead, which is a weakness because a leader with skills but no character can be dangerous. But a leader with character but no skills is useless. In this book, author, consultant, and entrepreneur Tim Clark shows how anyone can develop both character and competence.
Clark lays out his model of the “core” (character) and the “crust” (competence) to explain how we can rethink leadership. Most importantly, this model makes no allowance for job title, formal authority, or position. Almost anyone with the right character can learn competence, but Clark makes clear that the formula rarely works the other way around. For each aspect of leadership, he shares a series of mini lessons taken from his research and experience. Clark's book will be a key personal growth tool for anyone anywhere ready to step up, regardless of external labels or job description.
Our leadership development programs teach necessary skills, yet we often train individuals who do not have the character to lead, which is a weakness because a leader with skills but no character can be dangerous. But a leader with character but no skills is useless. In this book, author, consultant, and entrepreneur Tim Clark shows how anyone can develop both character and competence.
Clark lays out his model of the “core” (character) and the “crust” (competence) to explain how we can rethink leadership. Most importantly, this model makes no allowance for job title, formal authority, or position. Almost anyone with the right character can learn competence, but Clark makes clear that the formula rarely works the other way around. For each aspect of leadership, he shares a series of mini lessons taken from his research and experience. Clark's book will be a key personal growth tool for anyone anywhere ready to step up, regardless of external labels or job description.
Two experienced and visionary authors show how institutions and individuals can go beyond conventional and sustainable investing to address complex problems such as income inequality and climate change on a deep, systemic level.
Our financial markets can no longer grapple adequately with the pressing challenges of our times-such as climate change, income inequality, diversity, and the health of our oceans.
Sustainable investment helps investors to manage environmental, social, and governance considerations in their portfolios, but this piecemeal approach stops short of addressing the larger systemic challenges that underlie them, thereby running the risk of missing the forest for the trees. Concerned about climate change, sustainable investors might invest in a portfolio of solar power companies. System-level investors would invest in a portfolio of solar and wind power, batteries, energy efficient and sustainable forest products, regenerative agriculture, and similar resources from companies that provide a holistic vision of what an alternative world could be.
William Burckart and Steve Lydenberg have pioneered this approach through their work at the Investment Integration Project. In this book they provide a guide for investors-both concerned individuals and financial professionals as well as investment advisors-explaining why this investment approach is critical today and how it can be put into practice.
Our financial markets can no longer grapple adequately with the pressing challenges of our times-such as climate change, income inequality, diversity, and the health of our oceans.
Sustainable investment helps investors to manage environmental, social, and governance considerations in their portfolios, but this piecemeal approach stops short of addressing the larger systemic challenges that underlie them, thereby running the risk of missing the forest for the trees. Concerned about climate change, sustainable investors might invest in a portfolio of solar power companies. System-level investors would invest in a portfolio of solar and wind power, batteries, energy efficient and sustainable forest products, regenerative agriculture, and similar resources from companies that provide a holistic vision of what an alternative world could be.
William Burckart and Steve Lydenberg have pioneered this approach through their work at the Investment Integration Project. In this book they provide a guide for investors-both concerned individuals and financial professionals as well as investment advisors-explaining why this investment approach is critical today and how it can be put into practice.
This book takes a systematic approach to learning that has been long revered in the education field (approximately 75,000 educators take the Kolb Learning Style Inventory each year) and makes it accessible to any reader who wants to be a lifelong learner.
Being a lifelong learner is one of the secrets to happiness, success, and personal fulfillment. This book awakens and enhances the power of learning that lies within us. David Kolb originated the concept of Experiential Learning-a systematic approach to understanding how we learn-and in this book he and Kay Peterson take what has up until now been a powerful professional development tool and make it accessible to a popular audience.
Peterson and Kolb offer deep, research-based insights into how we learn, what Kolb calls the Experiential Learning Cycle. Then they identify nine specific learning styles and guide you in identifying your dominant style. This will help you understand your strengths and weaknesses as a learner, but they emphasize that flexibility is the key to lifelong learning. So they suggest ways you can expand your repertoire of learning styles. This book is an eye-opening read for anyone who wants to continue to grow and meet life challenges in a transformative way.
Being a lifelong learner is one of the secrets to happiness, success, and personal fulfillment. This book awakens and enhances the power of learning that lies within us. David Kolb originated the concept of Experiential Learning-a systematic approach to understanding how we learn-and in this book he and Kay Peterson take what has up until now been a powerful professional development tool and make it accessible to a popular audience.
Peterson and Kolb offer deep, research-based insights into how we learn, what Kolb calls the Experiential Learning Cycle. Then they identify nine specific learning styles and guide you in identifying your dominant style. This will help you understand your strengths and weaknesses as a learner, but they emphasize that flexibility is the key to lifelong learning. So they suggest ways you can expand your repertoire of learning styles. This book is an eye-opening read for anyone who wants to continue to grow and meet life challenges in a transformative way.
Change is difficult but essential-Esther Derby offers seven guidelines for change by attraction, an approach that draws people into the process so that instead of resisting change, they embrace it.
Organizational change efforts often fail because they focus on top-down methods that rely on coercion, rewards, or positional authority. Well-meaning leaders talk about driving change, as though employees are cattle or cars. At best, this results in compliance--not engagement or commitment. And at worst it simply doesn't work.
Drawing from her experience working with some of today's most successful companies, Esther Derby argues for what she calls change by attraction: giving space and support for people to feel the loss that comes with change and help them see what is valuable about the future you propose. Resistance fades because people feel there is nothing to resist--there is only something they want to move toward. In this book Derby outlines her seven rules for change by attraction: Strive for Congruence; Honor the Past; Assess What Is; Pay Attention to Networks; Experiment; Guide, Don't Standardize; and Use Your Self.
Organizational change efforts often fail because they focus on top-down methods that rely on coercion, rewards, or positional authority. Well-meaning leaders talk about driving change, as though employees are cattle or cars. At best, this results in compliance--not engagement or commitment. And at worst it simply doesn't work.
Drawing from her experience working with some of today's most successful companies, Esther Derby argues for what she calls change by attraction: giving space and support for people to feel the loss that comes with change and help them see what is valuable about the future you propose. Resistance fades because people feel there is nothing to resist--there is only something they want to move toward. In this book Derby outlines her seven rules for change by attraction: Strive for Congruence; Honor the Past; Assess What Is; Pay Attention to Networks; Experiment; Guide, Don't Standardize; and Use Your Self.
How can people best develop their leadership skills to match their personality, to amplify their strengths, and to compensate for their weaknesses? This is the first book to answer this question with the latest version of the DiSC model of human behavior, which is one of the most widely used, most scientifically based, and most effective approaches to assessing and improving leadership styles and skills.
In their much-anticipated sequel to the bestseller Ideas Are Free (over 50,000 copies sold), Alan Robinson and Dean Schroeder explain that employee ideas are no longer a “nice-to-have” but rather the very lifeblood of competitiveness, culture, and strategy. Their new book shows how to align every part of the organization around generating and implementing ideas at the front line.
Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.
A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.
Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks.
A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.
A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.
Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks.
A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.