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This is the first book focused on how to do and use scenario planning – which is one of the most widely used tools in the world for strategic planning, change management, innovation, problem solving, and similar purposes – for social change at the community, national, and global levels. Adam Kahane is one of the world's pioneers and leaders on this topic and he is the author of two bestselling books.
Bestselling author, psychologist, and relationship coach Melanie Joy shares the principles and tools that can make any relationship, from personal to professional, healthier and more resilient.
Relationships are complicated. Yet it's an unfortunate reality that while most of us have to learn complex geometry that we'll probably never use, we don't get a single formal lesson in how to relate to others. In this one-stop guide, psychologist Melanie Joy reveals the common psychological dynamics that underlie all kinds of relationships-with a romantic partner, friends, family members, colleagues-in short, with anyone in any situation. Understanding these dynamics will help you make all your relationships healthier and more resilient.
Relationships are like bodies: they get sick when their immune system is weaker than the germs that stress them. Drawing on the most relevant research as well as on her own extensive experience as a psychologist, Joy explains how to strengthen your relational immune system to resist not only interpersonal stressors but also largely invisible yet potentially devastating societal stressors like racism and sexism. With this understanding, you can cultivate relationships that consistently reflect core moral values and honor the dignity of everyone involved. Resilient relationships are not only a source of joy and fulfillment for those who are in them, they also support the thriving of the organizations and communities of which we all are a part.
Relationships are complicated. Yet it's an unfortunate reality that while most of us have to learn complex geometry that we'll probably never use, we don't get a single formal lesson in how to relate to others. In this one-stop guide, psychologist Melanie Joy reveals the common psychological dynamics that underlie all kinds of relationships-with a romantic partner, friends, family members, colleagues-in short, with anyone in any situation. Understanding these dynamics will help you make all your relationships healthier and more resilient.
Relationships are like bodies: they get sick when their immune system is weaker than the germs that stress them. Drawing on the most relevant research as well as on her own extensive experience as a psychologist, Joy explains how to strengthen your relational immune system to resist not only interpersonal stressors but also largely invisible yet potentially devastating societal stressors like racism and sexism. With this understanding, you can cultivate relationships that consistently reflect core moral values and honor the dignity of everyone involved. Resilient relationships are not only a source of joy and fulfillment for those who are in them, they also support the thriving of the organizations and communities of which we all are a part.
“This timely book reminds us that innovation is agnostic about where it's created.”
-Satya Nadella, CEO, Microsoft
Over and over, we see big legacy businesses getting beaten to the punch by energetic little start-ups. It seems like innovation can come from only the bottom up or from outside in. But tech experts Vivek Wadwha, Ismail Amla, and Alex Salkever are here to tell you that "big equals slow and stodgy" is a myth. Based on decades of experience working with the world's leading brands and start-ups, they explore the opportunity legacy companies have to create new markets, supercharge growth, and remake their businesses by combining the scrappy mind-set and tool belt of hypergrowth start-ups with the massive benefits of incumbency: boatloads of customer data, decades of brand equity, robust distribution channels, enormous financial asserts, and more. Equally important, they provide a playbook on how to use their insights in your own company, team, or career. This is a fast-paced, anecdote-rich story that rethinks modern innovation-a book every manager, executive, and ambitious employee will want to read.
-Satya Nadella, CEO, Microsoft
Over and over, we see big legacy businesses getting beaten to the punch by energetic little start-ups. It seems like innovation can come from only the bottom up or from outside in. But tech experts Vivek Wadwha, Ismail Amla, and Alex Salkever are here to tell you that "big equals slow and stodgy" is a myth. Based on decades of experience working with the world's leading brands and start-ups, they explore the opportunity legacy companies have to create new markets, supercharge growth, and remake their businesses by combining the scrappy mind-set and tool belt of hypergrowth start-ups with the massive benefits of incumbency: boatloads of customer data, decades of brand equity, robust distribution channels, enormous financial asserts, and more. Equally important, they provide a playbook on how to use their insights in your own company, team, or career. This is a fast-paced, anecdote-rich story that rethinks modern innovation-a book every manager, executive, and ambitious employee will want to read.
The authors of the classic bestseller The Leadership Challenge bring their expertise to higher education, offering five practices that can make any college or university leader into an exemplary leader.
Drawing on the same vital research that formed the foundation of their classic bestseller The Leadership Challenge-more than two million copies sold-Jim Kouzes and Barry Posner offer higher education professionals a set of leadership skills and practices that are available to everyone, not just a charismatic few.
This book is meant for all leaders on campus. Not only academic faculty, but the staff and managers of residential life, career development, student records, admissions, campus safety, information technology, library, counseling and health centers, facilities, alumni relations, and development, and all other organizations on campus. Kouzes and Posner identify Five Practices of Exemplary Leadership® and provide case examples of real people who demonstrate each practice:
• model the way
• inspire a shared vision
• challenge the process
• enable others to act
• encourage the heart
Anyone in higher education who wants to transform values into actions, visions into realities, obstacles into innovations, segments into solidarity, and risks into rewards must read this book.
Drawing on the same vital research that formed the foundation of their classic bestseller The Leadership Challenge-more than two million copies sold-Jim Kouzes and Barry Posner offer higher education professionals a set of leadership skills and practices that are available to everyone, not just a charismatic few.
This book is meant for all leaders on campus. Not only academic faculty, but the staff and managers of residential life, career development, student records, admissions, campus safety, information technology, library, counseling and health centers, facilities, alumni relations, and development, and all other organizations on campus. Kouzes and Posner identify Five Practices of Exemplary Leadership® and provide case examples of real people who demonstrate each practice:
• model the way
• inspire a shared vision
• challenge the process
• enable others to act
• encourage the heart
Anyone in higher education who wants to transform values into actions, visions into realities, obstacles into innovations, segments into solidarity, and risks into rewards must read this book.
DEI isn't just a box to check.
After being in corporate America for nearly a decade as a triple minority who passes for a straight white woman, Dannie Lynn Fountain knows that corporations' modern plague is the story of its DEI duality. Time and time again, she has witnessed companies pretend to care about DEI for public relations fodder and then discriminate against employees or ignore their identities.
Dannie's solution to this problem? Rage against the system by refusing to accept mediocre-at-best action.
This story isn't just about how messed up corporate DEI currently is; it also takes a hard look at what is necessary to get diversity right in three parts:
● The context of corporate DEI
● Why the change in perspective
● What's not working and how to change
Ending Checkbox Diversity gives readers an understanding of exactly how corporate America is failing underrepresented identities and offers a plan for what to do next, with clear examples and metrics for evaluating DEI in their own careers and aligning themselves with companies that are actually doing the work.
After being in corporate America for nearly a decade as a triple minority who passes for a straight white woman, Dannie Lynn Fountain knows that corporations' modern plague is the story of its DEI duality. Time and time again, she has witnessed companies pretend to care about DEI for public relations fodder and then discriminate against employees or ignore their identities.
Dannie's solution to this problem? Rage against the system by refusing to accept mediocre-at-best action.
This story isn't just about how messed up corporate DEI currently is; it also takes a hard look at what is necessary to get diversity right in three parts:
● The context of corporate DEI
● Why the change in perspective
● What's not working and how to change
Ending Checkbox Diversity gives readers an understanding of exactly how corporate America is failing underrepresented identities and offers a plan for what to do next, with clear examples and metrics for evaluating DEI in their own careers and aligning themselves with companies that are actually doing the work.
American opportunity is not dead. Bestselling author and entrepreneur John Hope Bryant outlines the mindset and practices that will allow us to achieve the American Dream, no matter what our current circumstances are.
Americans have lost faith in their country. With job security disappearing and fewer glimpses of a better future, it can feel like we are barely surviving, much less thriving, in today's problematic economy. Americans want the "old" America back-- the America where opportunity comes knocking at the front door. But the real problem, John Hope Bryant says, is that we're forgetting that this is still the Land of Opportunity--a site of upward mobility, a place teeming with different ways to create and grow wealth. The opportunities of today are not only greater than the obstacles, but they are greater than they have ever been. What we need, he says, is a mindset shift--a way of recalibrating to recognize that there is still a bounty of resources for establishing entrepreneurship and success in this country. The first step for us, for America, is to remember our storyline--how, coming up from nothing, we established and harnessed the invincible American Dream.
Americans have lost faith in their country. With job security disappearing and fewer glimpses of a better future, it can feel like we are barely surviving, much less thriving, in today's problematic economy. Americans want the "old" America back-- the America where opportunity comes knocking at the front door. But the real problem, John Hope Bryant says, is that we're forgetting that this is still the Land of Opportunity--a site of upward mobility, a place teeming with different ways to create and grow wealth. The opportunities of today are not only greater than the obstacles, but they are greater than they have ever been. What we need, he says, is a mindset shift--a way of recalibrating to recognize that there is still a bounty of resources for establishing entrepreneurship and success in this country. The first step for us, for America, is to remember our storyline--how, coming up from nothing, we established and harnessed the invincible American Dream.
High-pressure situations can make us panic-but if we can change our perspective, what seemed impossible can suddenly become doable. Legendary pitching coach Rick Peterson is a master at this kind of reframing. He and bestselling author and leadership expert, Judd Hoekstra make this skill available to everyone.
Everybody faces high-pressure situations, and in today's fast-paced, hypercompetitive world it's arguably worse than ever. But ace pitching coach Rick Peterson and organization and leadership expert Judd Hoekstra say our ineffective response to pressure often causes us to perform far below our capabilities.
Peterson has less than a minute to help a struggling athlete performing in front of millions and flip from butterflies to boldness. His breakthrough is to use “reframing” to recast any situation from a perceived threat or crisis to a positive opportunity. Using dozens of stories from his long career, he and Hoekstra offer six different ways anyone can get a new perspective that will keep them from striking out when the heat's on. These techniques are explicitly made applicable far beyond the pitching mound-anyone can learn to outthink their brains with the power of reframing.
Everybody faces high-pressure situations, and in today's fast-paced, hypercompetitive world it's arguably worse than ever. But ace pitching coach Rick Peterson and organization and leadership expert Judd Hoekstra say our ineffective response to pressure often causes us to perform far below our capabilities.
Peterson has less than a minute to help a struggling athlete performing in front of millions and flip from butterflies to boldness. His breakthrough is to use “reframing” to recast any situation from a perceived threat or crisis to a positive opportunity. Using dozens of stories from his long career, he and Hoekstra offer six different ways anyone can get a new perspective that will keep them from striking out when the heat's on. These techniques are explicitly made applicable far beyond the pitching mound-anyone can learn to outthink their brains with the power of reframing.
"This important book offers organizations the keys to introvert inclusion."
-Susan Cain, New York Times bestselling author of Quiet Influence
The first guide to creating a welcoming culture that maximizes the powerful contributions introverts bring to the workplace.
As the diversity, equity, and inclusion wave widens and deepens its reach, introversion is becoming a natural part of that movement. After all, about half the population identify as introverts, but many organizations are stuck in traditional extrovert-centric workplace cultures that reward people for speaking up publicly, expect them to log face time, and employ hiring and promotion practices rooted in the past. This ultimately discourages introverts from contributing and reaching their full talent potential, which could have a major impact on the bottom line.
"Champion for introverts" Jennifer Kahnweiler offers a road map for everyone in the workplace-including leaders, human resource managers, and team members-to create inclusive, introvert-friendly cultures. Kahnweiler provides an assessment to determine how introvert friendly your organization is and looks at every aspect of organizational life-hiring, training, leading, communicating, meeting, designing workplaces, and more-through an inclusive lens. You'll discover how to make open-space offices introvert friendly, what the best practices are for encouraging introverts to participate on teams, which training techniques work best for introverts, and how to make remote positions work. Kahnweiler gives you the tools to build a culture that embraces all your employees and maximizes the strengths introverts bring to your organization.
-Susan Cain, New York Times bestselling author of Quiet Influence
The first guide to creating a welcoming culture that maximizes the powerful contributions introverts bring to the workplace.
As the diversity, equity, and inclusion wave widens and deepens its reach, introversion is becoming a natural part of that movement. After all, about half the population identify as introverts, but many organizations are stuck in traditional extrovert-centric workplace cultures that reward people for speaking up publicly, expect them to log face time, and employ hiring and promotion practices rooted in the past. This ultimately discourages introverts from contributing and reaching their full talent potential, which could have a major impact on the bottom line.
"Champion for introverts" Jennifer Kahnweiler offers a road map for everyone in the workplace-including leaders, human resource managers, and team members-to create inclusive, introvert-friendly cultures. Kahnweiler provides an assessment to determine how introvert friendly your organization is and looks at every aspect of organizational life-hiring, training, leading, communicating, meeting, designing workplaces, and more-through an inclusive lens. You'll discover how to make open-space offices introvert friendly, what the best practices are for encouraging introverts to participate on teams, which training techniques work best for introverts, and how to make remote positions work. Kahnweiler gives you the tools to build a culture that embraces all your employees and maximizes the strengths introverts bring to your organization.
In FLIGHT PLAN, bestselling author Brian Tracy (author of Eat That Frog, over half a million copies sold) explains the real secret to success in business and personal life. Using the metaphor of an airplane trip from coast to coast, Tracy reveals the key ingredients that go into accomplishing any long-term, meaningful success.
Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.
Many organizations focus so intently on improving the way customers interact with them that they don't ask the more fundamental question of whether the interactions are needed in the first place. Every contact channel adds cost and complexity. And while customers appreciate that they can now call, chat, text, or email to check an order or resolve a problem, they appreciate not having to do anything even more.
Veteran customer service experts Bill Price and David Jaffe explain how service, support, and sales can be made invisible, reducing costs and providing a better customer experience. Drawing on examples from four continents and over twenty-five countries, they provide a logical and sequential methodology that every reader can follow.
Reducing contact with customers means proactively focusing on the customer perspective, which is always a good idea. This means organizations need to rethink all aspects of their business, from product and services design to quality and control. It is a whole enterprise initiative, but one with a huge upside.
Many organizations focus so intently on improving the way customers interact with them that they don't ask the more fundamental question of whether the interactions are needed in the first place. Every contact channel adds cost and complexity. And while customers appreciate that they can now call, chat, text, or email to check an order or resolve a problem, they appreciate not having to do anything even more.
Veteran customer service experts Bill Price and David Jaffe explain how service, support, and sales can be made invisible, reducing costs and providing a better customer experience. Drawing on examples from four continents and over twenty-five countries, they provide a logical and sequential methodology that every reader can follow.
Reducing contact with customers means proactively focusing on the customer perspective, which is always a good idea. This means organizations need to rethink all aspects of their business, from product and services design to quality and control. It is a whole enterprise initiative, but one with a huge upside.
In this thoroughly revised and updated edition of one of the most popular change methods in the world, Cooperrider et al. track the recent changes in the field and explain how AI can contribute to sustainability and the triple bottom line.
One of today's most popular change methods, Appreciative Inquiry (AI) has been used to undertake transformational initiatives in dozens of organizations, ranging from McDonalds to the U.S. Navy to Save the Children.
The assumption of AI is simple. Every organization has things that work right-things that give it life when it is vital, effective, and successful. AI begins by identifying this positive core and connecting organizational visions, plans, and structures to it in ways that heighten energy and inspire action for change.
This book presents all of the concepts, examples, and aids necessary to engage groups of all sizes in Appreciative Inquiry. The authors provide background information on what AI is and how it works and offer sample project plans, designs, agendas, course outlines, interview guidelines, participant worksheets, a list of resources, and more.
This second edition has been extensively revised, updated, and expanded, including new case studies, new tools and supplemental articles, an expanded bibliography and resource list, and an entirely new chapter on case applications. And throughout, the authors focus on how AI can support an organizational focus on sustainability and the “triple bottom line” of people, prosperity, and planet.
One of today's most popular change methods, Appreciative Inquiry (AI) has been used to undertake transformational initiatives in dozens of organizations, ranging from McDonalds to the U.S. Navy to Save the Children.
The assumption of AI is simple. Every organization has things that work right-things that give it life when it is vital, effective, and successful. AI begins by identifying this positive core and connecting organizational visions, plans, and structures to it in ways that heighten energy and inspire action for change.
This book presents all of the concepts, examples, and aids necessary to engage groups of all sizes in Appreciative Inquiry. The authors provide background information on what AI is and how it works and offer sample project plans, designs, agendas, course outlines, interview guidelines, participant worksheets, a list of resources, and more.
This second edition has been extensively revised, updated, and expanded, including new case studies, new tools and supplemental articles, an expanded bibliography and resource list, and an entirely new chapter on case applications. And throughout, the authors focus on how AI can support an organizational focus on sustainability and the “triple bottom line” of people, prosperity, and planet.
