print-VAT-collection-API

This approach to remote facilitation makes virtual meetings powerful means of collaboration using proven techniques to accommodate a diversity of cultures, locations, and personalities.


Many people struggle with remote meetings: a cocktail of factors, such as technical barriers and invisible group norms, increase the uncertainty and risk of the already vulnerable task of collaborating and sharing ideas. When remote meetings go badly, they go really badly. Few things feel as lonely and intimidating as speaking to a screen with unreadable faces staring back in silence. This book will help you improve the quality of your remote meetings. With a little awareness, some planning, and some practice, you can make your remote meetings an effective, engaging, and powerful mechanism for collaboration within your organization. This little guide is chock-full of practical, down-to-earth remote facilitation techniques built to accommodate all cultures and personality types. Apply a few of them judiciously and you'll be surprised to be hearing more from your far-flung employees than you ever heard even from your in-person team.

The pioneering book that exposed the intergenerational health impacts of systemic racism is back—with 50 percent new content to meet the demands of our post-2020 reality.

This updated edition delivers urgent tools for survival, including four new chapters, updated research, case studies, and real-world examples.

Black people are exhausted. The toll of living within systems designed to exclude them devastates minds, bodies, and spirits. Award-winning diversity, equity, and inclusion leader Mary-Frances Winters—now joined by Mareisha Winters Reese—addresses this ongoing crisis with an urgent update to her bestselling book.

Winters and Reese incorporate new data, fresh case studies, and expanded tools to reflect today’s realities. This edition, with 50 percent new content, includes the following:

• Four new chapters on current challenges facing Black communities
• Updated research on racism’s health impacts in a post-COVID world
• New stories and case studies that illuminate lived experience
• Updated models reflecting today’s most relevant findings

With unflinching honesty and a practical lens, Winters and Reese document the enduring toll of “living while Black” while also equipping readers with strategies for personal healing and organizational transformation. The research is current, the case studies are real, and the tools are designed to create lasting systemic change.

Islamist terrorism is not about religion, says Leena Al Olaimy, an Arab Muslim, Dalai Lama Fellow, and social entrepreneur. She identifies the economic, social, and political factors that are its true driving forces and offers innovative strategies to address them that have proven far more effective than military interventions alone.


Sixteen years ago during Ramadan, Leena Al Olaimy was a senior at New York University volunteering at Ground Zero. Ironically, she, a practicing Muslim, was assigned to distribute food to the rescue workers. Angered by what her religion had come to represent, and at those brandishing their perverted version of it, she embarked on lifelong research into the root of extremism.

While terrorism experts are unlikely to reach a consensus on the instigators, nor discover an algorithm explaining violent extremism; there is one common thread present through the narratives of terrorists. In some shape or form, they have all suffered from social, economic, or political exclusion. Most critically, this creates an inner turmoil, resulting in the delusion that martyrdom can bring glory. Yet throughout history, many marginalized peoples have not retaliated with such senseless violence, so what inner and outer enabling conditions drive individuals who have radicalized in the name of Islam? And more importantly, what solutions lie in our personal power to address them? This book examines these questions through a spiritual lens, reflecting on absolutism, moral humility, and the potential ‘fundamentalist' in all of us, including the perils of justifying a “noble pursuit” using immoral means; and the parallels between interpretations of scripture to justify violence, with interpretations of scripture to vilify religion. Current counter-terrorism measures are counterproductive. This book offers creative, evidence-based solutions to remedy the consequences of counter-terrorism policies that exacerbate exclusion. Al Olaimy argues there is a way to better invest in peace as individuals, entrepreneurs, policy-makers, and civil society.

“Eileen delivers a new perspective on the burnout crisis with humor, good sense, and unique ideas on how to manage our brains. I owe my daily well-being to her. Keep this book at your side to help you glide through your workday.” -Marcia Reynolds, PsyD, author of The Discomfort Zone


It's official. For the first time, the World Health Organization has classified burnout as a health problem. Renowned motivational speaker Eileen McDargh proposes that to tackle it, we must learn to break out of energy-draining thoughts and behaviors.

Resilience, she argues, is strictly a matter of energy management-by better managing your energy, you can both build resiliency and overcome burnout. Breakthrough happens when our energy is consciously distributed to what matters most in our lives. So after a short survey that will tell you where you fit in a burnout and resiliency profile, McDargh helps pinpoint the causes of your burnout and examine the energy demands that keep you from refueling and recharging. She provides an in-depth energy analysis and gives you the keys to master the four dimensions that can give you a resilience breakthrough: head, heart, hands, and humor.

McDargh guides the reader through the process of identifying energy drains and implementing strategies for handling them, whatever phase of life you are in. Her intention is to help you not only to successfully manage work and life demands but also make even larger strides in understanding how to put together a life by design and not by default.

The leading authority on agile marketing shows how to build marketing operations that can pivot freely and yet remain committed to priorities.


As a marketer, are you tired of chasing marketing fads and algorithm rumors that seem to change every couple of months? This guide to building the perfect marketing department will help you achieve the latest and greatest without having to rebuild your operations from scratch every time the wind changes. You see, Agile has been the accepted modus operandi for software development for two decades, and marketing is poised to follow in its footsteps. As the audiences we market to become ever more digital, Agile frameworks are emerging as the best and only way to manage marketing. This book is a signpost showing the way toward the Agile future of marketing operations, explaining how every role from social media intern to chief marketing officer can work in unison, responding to the market's demanding challenges without losing focus on the big picture.

“Shows how humans have brought us to the brink and how humanity can find solutions. I urge people to read with humility and the daring to act.”
-Harpal Singh, former Chair, Save the Children, India, and former Vice Chair, Save the Children International


In conversations with people all over the world, from government officials and business leaders to taxi drivers and schoolteachers, Blair Sheppard, global leader for strategy and leadership at PwC, discovered they all had surprisingly similar concerns. In this prescient and pragmatic book, he and his team sum up these concerns in what they call the ADAPT framework: Asymmetry of wealth; Disruption wrought by the unexpected and often problematic consequences of technology; Age disparities--stresses caused by very young or very old populations in developed and emerging countries; Polarization as a symptom of the breakdown in global and national consensus; and loss of Trust in the institutions that underpin and stabilize society. These concerns are in turn precipitating four crises: a crisis of prosperity, a crisis of technology, a crisis of institutional legitimacy, and a crisis of leadership.

Sheppard and his team analyze the complex roots of these crises--but they also offer solutions, albeit often seemingly counterintuitive ones. For example, in an era of globalization, we need to place a much greater emphasis on developing self-sustaining local economies. And as technology permeates our lives, we need computer scientists and engineers conversant with sociology and psychology and poets who can code. The authors argue persuasively that we have only a decade to make headway on these problems. But if we tackle them now, thoughtfully, imaginatively, creatively, and energetically, in ten years we could be looking at a dawn instead of darkness.

Leaders as Teachers chronicles Becton, Dickinson and Company (BD) 8-year journey to create and deploy a leadership development program that relies on all top leaders (even its CEO) to train other leaders. The initiative produced dramatic results including; measurable business results; a stronger, more supportive learning environment; improved communications and strengthened organizational culture; a more adaptive, change receptive leadership team; and direct cost saving. The book includes complete implementation guidance including detailed plans, worksheets, exercises, complete sample training outlines, and other useful tools.

This book shows how any college student can land the position they want by creating relationships with professionals in the industries they're interested in by using the author's proven Career Launch Method.

It's tough to find an internship or job that you really want during the best of times, and these are not the best of times.

Did you know only 20% of jobs and internships are posted online? This means 80% of positions are filled in what Sean O'Keefe and others calls the hidden job market. And while the success rate of applying to online job postings is less than 2%, if you develop an internal advocate at the organizations you're interested in, you are 12 times more likely to land a position.

O'Keefe, in partnership with The Career Leadership Collective, is now sharing his proven, 8-step, Career Launch Method™ that will help ANY student explore career options and land the internships and jobs they want by creating professional relationships from scratch. This book demystifies the concept of intentional, proactive relationship-building by teaching all the practical micro-steps needed to succeed. O'Keefe teaches you how to "play the student card" to turn your student status into a powerful advantage.

Launch Your Career features first-person stories of students from all backgrounds and programs of study who have used the Career Launch Method™ to earn jobs or internships at all types of companies, non-profits, government agencies, social enterprises, and institutions across the country and around the world.

Thousands of students have reported that the Career Launch Method™ increased their self-
confidence and helped them become more courageous, not only in their job search, but in all areas of life.

The book includes the Career Launch Readiness Assessment™ which helps students evaluate their competency in five key areas: career exploration, personal brand, networking, job searching, and personal growth. This book will become a go-to resource for students looking to find internships and jobs, as well as a needed resource for colleges looking to increase retention rates and student's ROI.