This sixth edition of the number one bestselling employee retention book in the world (over 800,000 copies sold) puts a new emphasis on diversity and inclusion but keeps the same appealing format: twenty-six simple strategies from A to Z.


Retention and engagement are perennial concerns for every business in any economy. For two decades, this Wall Street Journal bestseller has offered twenty-six simple strategies-from A to Z-that managers can use to address their employees' real concerns and keep them engaged.

The revised and updated sixth edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how a manager might take that into consideration when a treasured employee asks for extended leave to care for a grandparent. A new section called Conversation Starters offers discussion questions and ideas for how to spark more conversation around the topics in the book.

This new edition will ensure that Love 'Em or Lose 'Em will continue to help managers all over the world create a supportive workplace culture so they can fight burnout and keep the people they can least afford to lose.

Recognized as a NYC Big Book Award Distinguished Favorite, an Eric Hoffer First Horizon Award finalist, and a Next Big Idea Club selection.

An innovative and insightful 7-part guide to heartfelt and collaborative actions that transform the reader into a generous leader.

Leading successfully in a world of full of disruption means building more than technical skills. Yes, you must deliver results, but to run a successful business you need people-and people today want leaders who can and will work to see beyond themselves and only the bottom line-you must learn to lead with your heart. Being vulnerable with your staff is intimidating, but when connecting with people not only will you grow as a leader and a person, but your business will grow as well.

Bringing your authentic self to your leadership takes courage and commitment, but you reap profound benefits from heart-led generous acts. This book presents 7 ways to give of yourself for everyone's gain:

1. Generous Communication: Be real to build deep connections
2. Generous Listening: Be sincerely curious about another's perspective
3. Generous Inclusion: Be inclusive to invite collaboration and show respect
4. The Generous Ally: Take chances to make chances for others
5. Generous Development: Validate strengths and success, identify expansive opportunities
6. Generous Moments: Make small acts of acknowledgment in important moments to make a big impact
7. Give up the Mask: Be emotionally accessible with authenticity and vulnerability

Through unvarnished and unforgettable stories, the author and CEOs of well-recognized companies reveal experiences and mistakes that informed their success and share actions that make the shift to more heart less scary, more satisfying and incredible personal.

As you build your skills with the guidance from this trusted reference, success will spread from your generosity to the people you work with, to your organization, to your own career and even society.

There is no more powerful leader than a generous leader.

With almost 3 million copies sold worldwide, this new edition of an enduring classic is the definitive guide to dramatically improve leadership effectiveness, transform personal and professional relationships, and unleash organizational results.

Significantly revised throughout, this edition includes updated stories, brand new content, and a practical group discussion guide.

Over two decades since first being published, Leadership and Self-Deception continues to help readers discover and overcome the persistent lies that are at the heart of the people-related dysfunction that plagues relationships and hinders organizational results. Told through an engaging story, this book reveals the ways we blind ourselves to our true motivations and unwittingly sabotage our efforts to achieve success and rebuild broken relationships.

Completely rewritten throughout, this fourth edition features important updates:
• A broader cast of characters who resonate with a wide and diverse audience
• Updated stories and examples that help readers immediately apply these timeless concepts to the modern workplace
• An individual study and group discussion guide to facilitate personal and team discoveries
• Practical guides to apply the tools on a personal, team, and organization-wide level

Explore the ideas that have helped millions of people and thousands of organizations sustainably transform relationships and results.

Leave the power tie at home. The old rules of influence don't work anymore.

It's time to throw out the old rules of influence and become the leader you've always wanted to be.

A new type of leader is emerging-one with a bold mission who empowers others through transparency and unwavering passion. Modern-day executive presence mandates levels of authenticity and honesty never before seen in the C-suite.

Personal branding and reputation management expert, Lida Citroën guides leaders through this new paradigm of executive presence and influence. Through inspiring examples, compelling stories, and practical exercises, Citroën helps leaders tap into their passion, connect authentically with others, and create space for inclusivity and community.

Greta Thunberg is a powerful example of a new paradigm leader. The Swedish teenager ‘s influence arguably exceeds that of most CEOs or political leaders. The youngest person to be named Time's Person of the Year, she radically upended Swedish politics and world climate policy. Nothing about her conforms to the typical expectations of a leader's executive presence-her power comes from her absolute honesty and genuine passion to make the world a better place.

Create workplaces where neurodivergent talent—your organizational canaries—can thrive, benefiting everyone, with this award-winning guide.

Despite valuable skills and strong work ethics, neurodivergent individuals (such as members of ADHD, autism, Tourette’s syndrome, and learning differences communities as well as others who bring different ways of thinking and experiencing life) face significant employment barriers. It means that their unique talents and perspectives are often excluded, and their canary warnings about problems like bullying, ineffective work organization, or ethical slippery slopes that harm all are ignored.

This practical guide helps CEOs, managers, HR leaders, and changemakers build truly inclusive workplaces by addressing systemic problems and improving work for everyone. Drawing on over twenty-five years of global experience and research on uniquely inclusive organizations, the book offers the following tools:

• An intersectional approach to neuroinclusion
• Holistic understanding of human differences (social, cognitive, emotional, physical)
• Comprehensive talent practices from job descriptions to leadership development
• Global perspectives celebrating diverse neurodivergent voices
• Actionable strategies for change at any organizational level

With a blend of lived experience, academic rigor, and accessible writing, this groundbreaking work clearly distinguishes between academic, applied, and personal content, allowing readers to navigate the material according to their needs and interests.

“I have used his definitions of trust and distrust in every book I've written, because they are practical and actionable and, at the same time, deep and meaningful. It was important to me to dig into these definitions and explore how they play out at work, in relationships, and in our everyday lives.”
-Brené Brown, bestselling author of Dare to Lead

Best-selling author Charles Feltman updates his business classic, The Thin Book of Trust, with new resources and tools to build trust in the post-pandemic world.

Feltman's phenomenal bestseller with almost 100,000 copies sold across two editions outlines in a very simple and quick way the art of building trust between people in organizations as a core essential workplace competency.

The updated Thin Book of Trust offers a framework that supports trust building as a workplace competency. It is based on the idea that building trust is a competency, a set of skills that can be learned, improved, and practiced. It will help you
continuously improve your ability to build and maintain trust with others. It can also help you create and contribute to a high-trust culture at work.

The third edition includes a new study guide and a new resource download page.

Charles Feltman says: "Whether you lead others, contribute individually, or serve as a coach, consultant, facilitator, HR or OD professional, your ability to generate and sustain strong trust is critical to the success and well-being of your enterprise. It is my hope this new edition serves you well in becoming an exceptional trust-builder."

This new edition of the bestselling employee development classic includes advice on engagement and retention in today's more flexible employment environment, a new chapter on remote and hybrid work, and a deeper discussion of career development in your organization.

Study after study confirms that career development is the single most powerful tool managers have for driving retention, engagement, productivity, and results. But most managers feel they just don't have time for it. This book offers a better way: frequent, short conversations with employees about themselves, their goals, and the business that can be integrated seamlessly into the normal course of business.

Beverly Kaye and Julie Winkle Giulioni identify three broad types of conversations that will increase employees' awareness of their strengths, weaknesses, and interests; and point out where their organization and their industry are headed. The authors provide new assessments, worksheets, and a discussion guide to help employees and managers pull all of that together to create forward momentum. The accompanying AI Bookbot enhances this experience by offering real-time guidance, conversation prompts, and personalized insights based on the book's proven methodologies.

A self-compassion blueprint for leaders who are closed-off, constantly on the verge of burnout, and/or trapped in the myth of perfectionism.

Through this 6-step framework, leaders will learn that self-compassion is for the strong, to separate their title from their person, and how to care for themselves in order to care for others.

So many leadership and compassion books seek to remind leaders to “behave human” and treat those around them with care. But the truth is that leaders are human. They're not playing at being human or calling forth their humanity on demand. Their struggle in marrying leadership and compassion stems from leaders ignoring self-care-the lack of compassion toward their subordinates is just a symptom.

Human First, Leader Second introduces leaders to the practice of self-compassion through a 6-step framework designed to ease even the most hard-headed and hard-assed leaders into thoughtful, and productive, introspection.

• Backward: Biography, Biology, Backstory
• Forward: Purpose, Values, Priorities
• Inward: Intentions, Feelings, Thoughts
• Outward: Intent, Actions, Behaviors
• Leeward: Self-care and Personal Accountability
• Wayward: Regret and Self-forgiveness

Offering strategies for a personalized exploration of self-compassion-and what works best for the individual-this book will help leaders grow awareness to the importance of self-care while debunking the myth that compassion equals weakness. Regardless of our title or influence, we are all humans first, who need compassion.

Start building bridges instead of barriers! This essential guide offers a simple 5-part framework that will help you have honest and enlightening conversations despite deep and fundamental disagreements.

It's not about saying the right words at the right time but something vastly deeper. In this book, you'll discover the 5 pillars of respectfully disagreeing:
• Challenge your perspective
• Be the student
• Cultivate your curiosity
• Seek the gray
• Agree to respect

But this is not a weighty tome. Each chapter features a cartoon, and Justin Jones-Fosu tackles this serious subject with a playful and compassionate tone. For example, he writes “I have become more and more intentional in my desire to respectfully disagree with others (except those who think putting ketchup on eggs is wrong…there is no hope for respect there).”

With a wide range of examples and exercises throughout, this is a timely and reader-friendly handbook to disagreeing with someone's ideology while passionately pursuing their humanity.

“Providing guidance throughout, Dabbs prompts the reader with questions. She believes a better understanding of past experiences and how society has established systemic barriers to entry can help people design their future.”-The Financial Times

In a world overcrowded with labels, don't allow your identity to be defined by other people. Learn how to take back your power, choose to feed the aspects of your identity that serve you, and let go of those that don't.

Everyone feels like an outsider at some point in their life-when we walk into a room and think to ourselves, “I don't belong here.” To avoid these feelings of exclusion, many of us hide our authentic selves and allow others to define our identity.

You Belong Here offers a new framework that allows each of us to define how we want to be seen, heard, and valued on our own terms so we feel a sense of belonging in any situation. Further, it serves as a launchpad for organizational leaders and culture builders to create safe spaces for individuals to show up as their authentic selves.

Readers will explore our four identities:
• Our Lived Identity is made up of the aspects of our identity we inherit when we are born into the world.
• Our Learned Identity includes the parts of our identity that we've chosen or claimed as we make our way through the world.
• Our Lingering Identity is the identity we default to when we feel like an outsider and fall back into as a survival mechanism.
• Our Loved Identity is where we find our authentic selves and see ourselves through a lens of empowerment.

In the journey to understand our past experiences and how society has established barriers to entry, we can design our own future, rooted in our Loved Identity. We learn to rewrite the stories that aren't serving us and embrace the ones that do. Rather than look for a seat at someone else's table, we find the tools to build our own.

When we fully leverage this and live with authenticity and purpose, we can be seen, heard, and valued in a way that gives us a sense of belonging at home, at work, and in society. Belonging is realized when we understand everyone is an outsider and it's the power to create space for those differences that unite us all.

The definitive introduction for changemakers new to the world of nonprofit and small business boards of directors.

Bust the status quo of board room administrative tedium and passive participation to contribute to meaningful social transformation and impact in your organization. Authors Jukanovich and West offer changemakers new to the boardroom the mindset and strategies necessary to make a difference in the organizations they lead.

Mission-based, socially responsible, and transformational organizations are needed more today than ever. And the boards that lead them must be in tune with their stakeholder's culture. But so often they are held back by ineffective decision making and a lack of interpersonal trust.

This book breaks down the key elements of a successful boardroom and how to achieve them. From onboarding diverse talent to establishing trust through accountability, you will have the tools and actionable techniques needed to effectively make a difference in the world with healthier boardroom practices.

Discover the science-based secrets to reducing workplace stress, building unwavering resilience, and achieving success through the power of conversation.

Technology, isolation, and increasing demands for productivity are making the workplace a hotbed for stress-it's no surprise employees are abandoning traumatic workplaces in unprecedented numbers.

Ed Beltran,the CEO of a powerhouse leadership communication company, believes the antidote to stressed-out workplaces starts with conversation.

Beltran has developed a science-based model to reduce stress and help people build what he calls fierce resilience. By leveraging the power of conversations, individuals discover:
• their unique stressors
• master skills to neutralize stressors
• build unwavering resilience that elevates their emotional well-being.

This is no ordinary self-help book. The transformative process of fierce resilience goes well beyond developing mere coping skills. It helps people take control of their emotional health, become more resilient, and build organizations with resilience as a core part of their DNA.

A practical guide to tackling unconscious bias in a polarized world.

Learn to recognize your unconscious bias and create positive change.

Respected DEI expert Sara Taylor presents a down-to-earth guide on how to tackle unconscious biases and foster true equity in our rapidly changing world. Through relatable examples and practical strategies, readers learn to deliberately slow down their thought processes and become aware of their filters in various situations. Taylor encourages readers to question their own assumptions by asking, "Do I know that what I'm thinking is actually true?" and "Why might I be reacting this way?"

The book demonstrates the importance of a clear set of competencies, skills, and strategies for addressing unconscious bias. By developing a culturally competent mindset and using a shared, holistic language to discuss these issues, readers gain the tools to understand, discuss, and implement change both at home and in the workplace. This approach avoids blame or shame, making it accessible and empowering for everyone.

The book's insights extend beyond individuals; it demonstrates how organizations can scale up cultural competence to transform their structures and systems. With a strong sense of hope, readers are empowered to make a difference, creating a more just and equitable world for all.

Ranked #7 on Forbes.com's Top 10 Customer Experience Books of 2024

True inclusion happens when leaders stop relying on HR practitioners to own full responsibility for DEI initiatives. The small, intentional daily leadership practices in this book are the key to creating truly inclusive organizations.

Diversity and inclusion training and books have flooded the market, but the gap between what is promised and what is delivered is beginning to undermine the progress that has been made.

There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip readers with the actionable tools they've been searching for.

Leaders will learn:
● Why they are the key to inclusion
● Insights for the lifelong journey
● Successful practices they can start today
● And more

With the era of big DEI coming to an end, leaders will make big strides through small daily changes in their processes that lead to creating an inclusive workplace culture. With this toolkit of actions, activities, and tactics leaders will become the foundation of diversity and inclusion in their organization.

"Leaders who want to amp up employee morale should take a look.”-Publishers Weekly

What if the answer to motivating people is to stop trying to motivate them?

The second edition of this bestseller reveals how motivation science is essential for solving the most vexing leadership issues-from hybrid work and retention to employee engagement.

Leaders face a motivation dilemma. Traditional command-and-control management styles and carrot-and-stick motivation techniques have been proven ineffective.

Motivation researcher and leadership consultant Susan Fowler expands on her groundbreaking Spectrum of Motivation model in this updated post-pandemic edition. New chapters tackle motivation science's role in managing remote and hybrid work; expose overused tactics, such as gamification and tokens; and tell the fascinating backstory behind the great resignation and quiet quitting.

Fowler's approach to leadership is fresh, pragmatic, and inspiring. But it's also empirically sound. Her framework builds on Self-Determination Theory, equipping leaders with skills to encourage choice, deepen connection, and build competence. Leaders who mastered this method have experienced breakthroughs with higher retention, lower turnover, greater acceptance of DEIJ initiatives, and a more vital, creative, and resilient workforce.

Through her experiences working with organizations and leaders around the world, Fowler reminds us that motivation is at the heart of everything people do and everything they don't do but wish they did. When managers integrate motivation science into their everyday leadership practice, an evolutionary truth emerges: people can be highly productive and flourish simultaneously.

Your DEIJ efforts are stagnating because you continue to center whiteness. Creating a truly anti-racist organization requires learning how to identify and rectify the systemic, and often unconscious, centering of white culture and values in the workplace.

Corporate America continues to struggle with racial equity in a post-George Floyd world. As the United States becomes more diverse and the public consciousness continues to shift, successful racial equity efforts in the workplace are needed now more than ever.

Decentering Whiteness in the Workplace exposes the ways that white culture and expectations are centered in the modern American workplace and the fears within corporate spaces about talking candidly, openly, and honestly about whiteness, white supremacy, and anti-Blackness.

Readers will discover:
• A direct and straightforward analysis about what white-centering is
• An evaluation of the different ways that whiteness is centered in the workplace, such as bereavement and holiday policies and dress codes
• A guide on how to recognize and decenter whiteness within oneself and at work
• Solutions for people to contribute individually and systemically to anti-oppression

Decentering Whiteness in the Workplace provides a crucial guidebook with practical solutions for leaders, DEIJ practitioners, and anyone hoping to truly create an anti-racist workplace.

“Those looking to move beyond performative allyship will find this an excellent resource.” -Publishers Weekly

"Well-informed, hard-hitting advice for antiracists.” -Kirkus Reviews

What if there were a set of rules to educate people against race-based social faux pas that damage relationships, perpetuate racist stereotypes, and harm people of color? This book provides just that in an effort to slow the malignant domino effect of race-based ignorance in American communities and workplaces to help address the vestiges of our nation's racist past.

Race Rules is an innovative, practical manual for white people of the unwritten “rules” relating to race, explaining the unvarnished truth about racist and offensive white behaviors. It offers a unique lens from Fatimah Gilliam, a light-skinned Black woman, and is informed by the revealing things white people say when they don't realize she's Black.

Presented as a series of race rules, this book has each chapter tackling a specific topic many people of color wish white people understood. Combining history and explanations with practical advice, it goes beyond the theoretical by focusing on what's implementable.

Gilliam addresses issues such as
• Racial blinders and misperceptions
• White privilege
• Racial stereotypes
• Everyday choices and behaviors that cause racial harm

Introducing a straightforward universal three-step framework to unlearn racism and challenge misconceptions, this book offers readers a chance to change behaviors and shift mindsets to better navigate cross-racial interactions and relationships. Through its race etiquette guidelines, it teaches white people to become action-oriented racism disruptors instead of silent, complicit supporters of white supremacy.