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Avoid Violations of the Antideficiency Act!
Antideficiency Act (ADA) violations within both the financial and audit communities are now at an all-time high. Violations often result from a lack of knowledge about what is and what is not permissible under the law. The Antideficiency Act Answer Book is an easy-to-understand question-and-answer tool that guides you through all the rules associated with the Antideficiency Act and helps you detect and report violations in a timely manner.
• Covers all aspects of the Antideficiency Act, from its history to common violations, penalties for violation, and reporting requirements
• Includes the tools you need to help avoid Antideficiency Act violations
• Plus! Includes an analysis of all the ADA reports collected by the Government Accountability Office, summarized by agency, appropriation, amount, and type of violation.
Antideficiency Act (ADA) violations within both the financial and audit communities are now at an all-time high. Violations often result from a lack of knowledge about what is and what is not permissible under the law. The Antideficiency Act Answer Book is an easy-to-understand question-and-answer tool that guides you through all the rules associated with the Antideficiency Act and helps you detect and report violations in a timely manner.
• Covers all aspects of the Antideficiency Act, from its history to common violations, penalties for violation, and reporting requirements
• Includes the tools you need to help avoid Antideficiency Act violations
• Plus! Includes an analysis of all the ADA reports collected by the Government Accountability Office, summarized by agency, appropriation, amount, and type of violation.
Avoid Violations of the Antideficiency Act!
Antideficiency Act (ADA) violations within both the financial and audit communities are now at an all-time high. Violations often result from a lack of knowledge about what is and what is not permissible under the law. The Antideficiency Act Answer Book is an easy-to-understand question-and-answer tool that guides you through all the rules associated with the Antideficiency Act and helps you detect and report violations in a timely manner.
• Covers all aspects of the Antideficiency Act, from its history to common violations, penalties for violation, and reporting requirements
• Includes the tools you need to help avoid Antideficiency Act violations
• Plus! Includes an analysis of all the ADA reports collected by the Government Accountability Office, summarized by agency, appropriation, amount, and type of violation.
Antideficiency Act (ADA) violations within both the financial and audit communities are now at an all-time high. Violations often result from a lack of knowledge about what is and what is not permissible under the law. The Antideficiency Act Answer Book is an easy-to-understand question-and-answer tool that guides you through all the rules associated with the Antideficiency Act and helps you detect and report violations in a timely manner.
• Covers all aspects of the Antideficiency Act, from its history to common violations, penalties for violation, and reporting requirements
• Includes the tools you need to help avoid Antideficiency Act violations
• Plus! Includes an analysis of all the ADA reports collected by the Government Accountability Office, summarized by agency, appropriation, amount, and type of violation.
The Antiracist Heart delivers a unique path to antiracist activism and introspection by applying neuroscience exercises, questionnaires, and journaling prompts based on the book How to Have Antiracist Conversations.
Have you wanted to stand up for the values you believe in, yet found yourself inexplicably held back? Do you long for a way to hold people accountable that doesn't simultaneously demean them? The Antiracist Heart combines cutting-edge neuroscience with ways to build Martin Luther King Jr's vision of Beloved Community, delivering practical tools for the internal and interpersonal work of antiracism. This book prepares the reader to have a new kind of conversation when racist harms occur one that doesn't shy away from hard truths yet doesn't demonize anyone.
Based on the framework of How to Have Antiracist Conversations, the activities in this handbook empower readers to disrupt the ways racism plays out in daily life. In each chapter, Manning, a clinical psychologist and antiracist activist, and Peyton, a neuroscience expert and educator, both trainers in Nonviolent Communication, unpack key concepts like bias and trauma using brain science alongside practices for self-connection and dialogue.
The exercises are:
By better understanding the neuroscience of how brains develop in response to culture, readers gain skills to interrupt implicit biases and racist constructs deep within the brain. The activities invite introspection and a radical form of self-compassion that make antiracist dialogues and actions possible, thus creating real change.
Have you wanted to stand up for the values you believe in, yet found yourself inexplicably held back? Do you long for a way to hold people accountable that doesn't simultaneously demean them? The Antiracist Heart combines cutting-edge neuroscience with ways to build Martin Luther King Jr's vision of Beloved Community, delivering practical tools for the internal and interpersonal work of antiracism. This book prepares the reader to have a new kind of conversation when racist harms occur one that doesn't shy away from hard truths yet doesn't demonize anyone.
Based on the framework of How to Have Antiracist Conversations, the activities in this handbook empower readers to disrupt the ways racism plays out in daily life. In each chapter, Manning, a clinical psychologist and antiracist activist, and Peyton, a neuroscience expert and educator, both trainers in Nonviolent Communication, unpack key concepts like bias and trauma using brain science alongside practices for self-connection and dialogue.
The exercises are:
- Flexible
- Designed to work for individuals or groups
- For people of the Global Majority (BIPOC) or white people
- For those with or without experience in addressing the effects of racism
By better understanding the neuroscience of how brains develop in response to culture, readers gain skills to interrupt implicit biases and racist constructs deep within the brain. The activities invite introspection and a radical form of self-compassion that make antiracist dialogues and actions possible, thus creating real change.
The Antiracist Heart delivers a unique path to antiracist activism and introspection by applying neuroscience exercises, questionnaires, and journaling prompts based on the book How to Have Antiracist Conversations.
Have you wanted to stand up for the values you believe in, yet found yourself inexplicably held back? Do you long for a way to hold people accountable that doesn't simultaneously demean them? The Antiracist Heart combines cutting-edge neuroscience with ways to build Martin Luther King Jr's vision of Beloved Community, delivering practical tools for the internal and interpersonal work of antiracism. This book prepares the reader to have a new kind of conversation when racist harms occur one that doesn't shy away from hard truths yet doesn't demonize anyone.
Based on the framework of How to Have Antiracist Conversations, the activities in this handbook empower readers to disrupt the ways racism plays out in daily life. In each chapter, Manning, a clinical psychologist and antiracist activist, and Peyton, a neuroscience expert and educator, both trainers in Nonviolent Communication, unpack key concepts like bias and trauma using brain science alongside practices for self-connection and dialogue.
The exercises are:
By better understanding the neuroscience of how brains develop in response to culture, readers gain skills to interrupt implicit biases and racist constructs deep within the brain. The activities invite introspection and a radical form of self-compassion that make antiracist dialogues and actions possible, thus creating real change.
Have you wanted to stand up for the values you believe in, yet found yourself inexplicably held back? Do you long for a way to hold people accountable that doesn't simultaneously demean them? The Antiracist Heart combines cutting-edge neuroscience with ways to build Martin Luther King Jr's vision of Beloved Community, delivering practical tools for the internal and interpersonal work of antiracism. This book prepares the reader to have a new kind of conversation when racist harms occur one that doesn't shy away from hard truths yet doesn't demonize anyone.
Based on the framework of How to Have Antiracist Conversations, the activities in this handbook empower readers to disrupt the ways racism plays out in daily life. In each chapter, Manning, a clinical psychologist and antiracist activist, and Peyton, a neuroscience expert and educator, both trainers in Nonviolent Communication, unpack key concepts like bias and trauma using brain science alongside practices for self-connection and dialogue.
The exercises are:
- Flexible
- Designed to work for individuals or groups
- For people of the Global Majority (BIPOC) or white people
- For those with or without experience in addressing the effects of racism
By better understanding the neuroscience of how brains develop in response to culture, readers gain skills to interrupt implicit biases and racist constructs deep within the brain. The activities invite introspection and a radical form of self-compassion that make antiracist dialogues and actions possible, thus creating real change.
The Antiracist Heart delivers a unique path to antiracist activism and introspection by applying neuroscience exercises, questionnaires, and journaling prompts based on the book How to Have Antiracist Conversations.
Have you wanted to stand up for the values you believe in, yet found yourself inexplicably held back? Do you long for a way to hold people accountable that doesn't simultaneously demean them? The Antiracist Heart combines cutting-edge neuroscience with ways to build Martin Luther King Jr's vision of Beloved Community, delivering practical tools for the internal and interpersonal work of antiracism. This book prepares the reader to have a new kind of conversation when racist harms occur – one that doesn't shy away from hard truths yet doesn't demonize anyone.
Based on the framework of How to Have Antiracist Conversations, the activities in this handbook empower readers to disrupt the ways racism plays out in daily life. In each chapter, Manning, a clinical psychologist and antiracist activist, and Peyton, a neuroscience expert and educator, both trainers in Nonviolent Communication, unpack key concepts like bias and trauma using brain science alongside practices for self-connection and dialogue.
The exercises are:
• Flexible
• Designed to work for individuals or groups
• For people of the Global Majority (BIPOC) or white people
• For those with or without experience in addressing the effects of racism
By better understanding the neuroscience of how brains develop in response to culture, readers gain skills to interrupt implicit biases and racist constructs deep within the brain. The activities invite introspection and a radical form of self-compassion that make antiracist dialogues and actions possible, thus creating real change.
Have you wanted to stand up for the values you believe in, yet found yourself inexplicably held back? Do you long for a way to hold people accountable that doesn't simultaneously demean them? The Antiracist Heart combines cutting-edge neuroscience with ways to build Martin Luther King Jr's vision of Beloved Community, delivering practical tools for the internal and interpersonal work of antiracism. This book prepares the reader to have a new kind of conversation when racist harms occur – one that doesn't shy away from hard truths yet doesn't demonize anyone.
Based on the framework of How to Have Antiracist Conversations, the activities in this handbook empower readers to disrupt the ways racism plays out in daily life. In each chapter, Manning, a clinical psychologist and antiracist activist, and Peyton, a neuroscience expert and educator, both trainers in Nonviolent Communication, unpack key concepts like bias and trauma using brain science alongside practices for self-connection and dialogue.
The exercises are:
• Flexible
• Designed to work for individuals or groups
• For people of the Global Majority (BIPOC) or white people
• For those with or without experience in addressing the effects of racism
By better understanding the neuroscience of how brains develop in response to culture, readers gain skills to interrupt implicit biases and racist constructs deep within the brain. The activities invite introspection and a radical form of self-compassion that make antiracist dialogues and actions possible, thus creating real change.
In this thoroughly revised and updated edition of one of the most popular change methods in the world, Cooperrider et al. track the recent changes in the field and explain how AI can contribute to sustainability and the triple bottom line.
One of today's most popular change methods, Appreciative Inquiry (AI) has been used to undertake transformational initiatives in dozens of organizations, ranging from McDonalds to the U.S. Navy to Save the Children.
The assumption of AI is simple. Every organization has things that work right-things that give it life when it is vital, effective, and successful. AI begins by identifying this positive core and connecting organizational visions, plans, and structures to it in ways that heighten energy and inspire action for change.
This book presents all of the concepts, examples, and aids necessary to engage groups of all sizes in Appreciative Inquiry. The authors provide background information on what AI is and how it works and offer sample project plans, designs, agendas, course outlines, interview guidelines, participant worksheets, a list of resources, and more.
This second edition has been extensively revised, updated, and expanded, including new case studies, new tools and supplemental articles, an expanded bibliography and resource list, and an entirely new chapter on case applications. And throughout, the authors focus on how AI can support an organizational focus on sustainability and the triple bottom line of people, prosperity, and planet.
One of today's most popular change methods, Appreciative Inquiry (AI) has been used to undertake transformational initiatives in dozens of organizations, ranging from McDonalds to the U.S. Navy to Save the Children.
The assumption of AI is simple. Every organization has things that work right-things that give it life when it is vital, effective, and successful. AI begins by identifying this positive core and connecting organizational visions, plans, and structures to it in ways that heighten energy and inspire action for change.
This book presents all of the concepts, examples, and aids necessary to engage groups of all sizes in Appreciative Inquiry. The authors provide background information on what AI is and how it works and offer sample project plans, designs, agendas, course outlines, interview guidelines, participant worksheets, a list of resources, and more.
This second edition has been extensively revised, updated, and expanded, including new case studies, new tools and supplemental articles, an expanded bibliography and resource list, and an entirely new chapter on case applications. And throughout, the authors focus on how AI can support an organizational focus on sustainability and the triple bottom line of people, prosperity, and planet.
In this thoroughly revised and updated edition of one of the most popular change methods in the world, Cooperrider et al. track the recent changes in the field and explain how AI can contribute to sustainability and the triple bottom line.
One of today's most popular change methods, Appreciative Inquiry (AI) has been used to undertake transformational initiatives in dozens of organizations, ranging from McDonalds to the U.S. Navy to Save the Children.
The assumption of AI is simple. Every organization has things that work right-things that give it life when it is vital, effective, and successful. AI begins by identifying this positive core and connecting organizational visions, plans, and structures to it in ways that heighten energy and inspire action for change.
This book presents all of the concepts, examples, and aids necessary to engage groups of all sizes in Appreciative Inquiry. The authors provide background information on what AI is and how it works and offer sample project plans, designs, agendas, course outlines, interview guidelines, participant worksheets, a list of resources, and more.
This second edition has been extensively revised, updated, and expanded, including new case studies, new tools and supplemental articles, an expanded bibliography and resource list, and an entirely new chapter on case applications. And throughout, the authors focus on how AI can support an organizational focus on sustainability and the triple bottom line of people, prosperity, and planet.
One of today's most popular change methods, Appreciative Inquiry (AI) has been used to undertake transformational initiatives in dozens of organizations, ranging from McDonalds to the U.S. Navy to Save the Children.
The assumption of AI is simple. Every organization has things that work right-things that give it life when it is vital, effective, and successful. AI begins by identifying this positive core and connecting organizational visions, plans, and structures to it in ways that heighten energy and inspire action for change.
This book presents all of the concepts, examples, and aids necessary to engage groups of all sizes in Appreciative Inquiry. The authors provide background information on what AI is and how it works and offer sample project plans, designs, agendas, course outlines, interview guidelines, participant worksheets, a list of resources, and more.
This second edition has been extensively revised, updated, and expanded, including new case studies, new tools and supplemental articles, an expanded bibliography and resource list, and an entirely new chapter on case applications. And throughout, the authors focus on how AI can support an organizational focus on sustainability and the triple bottom line of people, prosperity, and planet.
In this thoroughly revised and updated edition of one of the most popular change methods in the world, Cooperrider et al. track the recent changes in the field and explain how AI can contribute to sustainability and the triple bottom line.
One of today's most popular change methods, Appreciative Inquiry (AI) has been used to undertake transformational initiatives in dozens of organizations, ranging from McDonalds to the U.S. Navy to Save the Children.
The assumption of AI is simple. Every organization has things that work right-things that give it life when it is vital, effective, and successful. AI begins by identifying this positive core and connecting organizational visions, plans, and structures to it in ways that heighten energy and inspire action for change.
This book presents all of the concepts, examples, and aids necessary to engage groups of all sizes in Appreciative Inquiry. The authors provide background information on what AI is and how it works and offer sample project plans, designs, agendas, course outlines, interview guidelines, participant worksheets, a list of resources, and more.
This second edition has been extensively revised, updated, and expanded, including new case studies, new tools and supplemental articles, an expanded bibliography and resource list, and an entirely new chapter on case applications. And throughout, the authors focus on how AI can support an organizational focus on sustainability and the “triple bottom line” of people, prosperity, and planet.
One of today's most popular change methods, Appreciative Inquiry (AI) has been used to undertake transformational initiatives in dozens of organizations, ranging from McDonalds to the U.S. Navy to Save the Children.
The assumption of AI is simple. Every organization has things that work right-things that give it life when it is vital, effective, and successful. AI begins by identifying this positive core and connecting organizational visions, plans, and structures to it in ways that heighten energy and inspire action for change.
This book presents all of the concepts, examples, and aids necessary to engage groups of all sizes in Appreciative Inquiry. The authors provide background information on what AI is and how it works and offer sample project plans, designs, agendas, course outlines, interview guidelines, participant worksheets, a list of resources, and more.
This second edition has been extensively revised, updated, and expanded, including new case studies, new tools and supplemental articles, an expanded bibliography and resource list, and an entirely new chapter on case applications. And throughout, the authors focus on how AI can support an organizational focus on sustainability and the “triple bottom line” of people, prosperity, and planet.
Over the past decade Appreciative Inquiry (AI) has rapidly emerged as one of the most significant advances in the field of organization development and change. This book is the first to provide a comprehensive practitioner's guide to the AI Summit-the preferred method when applying whole-scale change to large groups. The authors-four of the leading experts on Appreciative Inquiry-explore the theories of organization change and large-group process on which the AI Summit is based; walk the reader step-by-step through the process of planning, conducting, and following up on an AI Summit; provide a series of case studies of the AI Summit in action; and share essential success factors-what they have learned in their work with AI and large-group processes that contributes to success in large-scale efforts. This book is an essential resource for anyone who works with Appreciative Inquiry, large group interventions, or whole-system change processes.
Get the Complete Answers to Your Appropriations Law Questions Scrutiny of the use of federal funds—and the people handling those funds—has never been greater. Yet federal personnel often don't know all the rules. What might seem like a logical, efficient action could very well be illegal. Now, there is an easy-to-use, straightforward guide to help everyone involved with appropriated funds. The Appropriations Law Answer Book: A Q&A Guide to Fiscal Law is the “go-to” resource for answers to fiscal law questions that arise in the federal workplace. This book condenses the content of the 2,000+ page Government Accountability Office's Principles of Federal Appropriations Law (the “Redbook”), providing a pertinent and usable resource for everyone who has responsibility for federal funds. Arranged in question-and-answer format, this concise book covers the questions that most often surface in agencies. Subject area groupings make finding the right answer quick and clear. Coverage includes critical information on: • How to prevent violations of the Antideficiency Act • Obligation of appropriations • Intragovernmental transactions, grants and agreements • Nonappropriated fund instruments Even personnel with the purest of intentions can run afoul of the many laws, rules, regulations, and decisions that govern the proper use of government funds. Don't be one of them. Get the resource you can trust: The Appropriations Law Answer Book. Plus! The book also includes a handy glossary. Contents Overview of Appropriations Law • Purpose • Time • Amount (The Antideficiency Act) • Obligation of Appropriations • Intragovernmental Transactions • Continuing Resolutions • Accountability and Liability of Individuals • Grants and Agreements • Nonappropriated Fund Instrumentalities • Can Your Agency Use Appropriated Funds for Meals and Light Refreshments? • Glossary About the Author William G. Arnold, CDFM-A, author of The Antideficiency Act Answer Book, Performance Budgeting—What Works, What Doesn't, and The Prompt Payment Act Answer Book, worked with the Department of Defense for 34 years, over 25 of which he spent in financial management. He has held positions as budget officer, director of resource management, director of disbursing, and entitlements director with the Air Force and the Defense Finance and Accounting Service.
Get the Complete Answers to Your Appropriations Law Questions Scrutiny of the use of federal funds—and the people handling those funds—has never been greater. Yet federal personnel often don't know all the rules. What might seem like a logical, efficient action could very well be illegal. Now, there is an easy-to-use, straightforward guide to help everyone involved with appropriated funds. The Appropriations Law Answer Book: A Q&A Guide to Fiscal Law is the “go-to” resource for answers to fiscal law questions that arise in the federal workplace. This book condenses the content of the 2,000+ page Government Accountability Office's Principles of Federal Appropriations Law (the “Redbook”), providing a pertinent and usable resource for everyone who has responsibility for federal funds. Arranged in question-and-answer format, this concise book covers the questions that most often surface in agencies. Subject area groupings make finding the right answer quick and clear. Coverage includes critical information on: • How to prevent violations of the Antideficiency Act • Obligation of appropriations • Intragovernmental transactions, grants and agreements • Nonappropriated fund instruments Even personnel with the purest of intentions can run afoul of the many laws, rules, regulations, and decisions that govern the proper use of government funds. Don't be one of them. Get the resource you can trust: The Appropriations Law Answer Book. Plus! The book also includes a handy glossary. Contents Overview of Appropriations Law • Purpose • Time • Amount (The Antideficiency Act) • Obligation of Appropriations • Intragovernmental Transactions • Continuing Resolutions • Accountability and Liability of Individuals • Grants and Agreements • Nonappropriated Fund Instrumentalities • Can Your Agency Use Appropriated Funds for Meals and Light Refreshments? • Glossary About the Author William G. Arnold, CDFM-A, author of The Antideficiency Act Answer Book, Performance Budgeting—What Works, What Doesn't, and The Prompt Payment Act Answer Book, worked with the Department of Defense for 34 years, over 25 of which he spent in financial management. He has held positions as budget officer, director of resource management, director of disbursing, and entitlements director with the Air Force and the Defense Finance and Accounting Service.
A Volume of the Business Analysis Essential Library Series
The heart of the business analyst's role is to drive various constituencies through processes to achieve consensus on the needs of the business. Successfully facilitating meetings — whether a one-on-one interview or a larger presentation — is essential to business analysis. The Art and Power of Facilitation: Running Powerful Meetings provides powerful tools that the business analyst can use to negotiate through the myriad of meetings, informal work sessions, and formal workshops that are necessary to develop business requirements.
The heart of the business analyst's role is to drive various constituencies through processes to achieve consensus on the needs of the business. Successfully facilitating meetings — whether a one-on-one interview or a larger presentation — is essential to business analysis. The Art and Power of Facilitation: Running Powerful Meetings provides powerful tools that the business analyst can use to negotiate through the myriad of meetings, informal work sessions, and formal workshops that are necessary to develop business requirements.
A Volume of the Business Analysis Essential Library Series
The heart of the business analyst's role is to drive various constituencies through processes to achieve consensus on the needs of the business. Successfully facilitating meetings — whether a one-on-one interview or a larger presentation — is essential to business analysis. The Art and Power of Facilitation: Running Powerful Meetings provides powerful tools that the business analyst can use to negotiate through the myriad of meetings, informal work sessions, and formal workshops that are necessary to develop business requirements.
The heart of the business analyst's role is to drive various constituencies through processes to achieve consensus on the needs of the business. Successfully facilitating meetings — whether a one-on-one interview or a larger presentation — is essential to business analysis. The Art and Power of Facilitation: Running Powerful Meetings provides powerful tools that the business analyst can use to negotiate through the myriad of meetings, informal work sessions, and formal workshops that are necessary to develop business requirements.
Improve communication, engagement, and culture with active listening.
When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen.
The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:
1. Recognize the unsaid
2. Seek to understand
3. Decode
4. Act
5. Close the loop
Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.
When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains.
Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.
When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.
When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen.
The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:
1. Recognize the unsaid
2. Seek to understand
3. Decode
4. Act
5. Close the loop
Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.
When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains.
Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.
When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.
Improve communication, engagement, and culture with active listening.
When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen.
The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:
1. Recognize the unsaid
2. Seek to understand
3. Decode
4. Act
5. Close the loop
Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.
When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains.
Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.
When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.
When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?
Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?
All you have to do is listen.
The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:
1. Recognize the unsaid
2. Seek to understand
3. Decode
4. Act
5. Close the loop
Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.
When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains.
Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.
When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.