To help large and small businesses repair our broken talent pipeline, Ed Gordon offers counter-intuitive, bottom-up solutions through which corporations partner with NGOs, educational groups, local chambers of commerce and other stakeholders to rebuild the wellspring.

Use past performance to win contracts and deliver results at the lowest risk and cost!
The federal government has focused on past performance to rank bidders for almost two decades, yet both the collection and use of past performance information remain disjointed, siloed, and not fully understood in government or industry. Nonetheless, contractors' livelihoods depend on how the government collects and uses their past performance information.
Winning with Past Performance: Strategies for Industry and Government aims to enhance awareness and understanding of past performance processes as well as to promote smart business practices on both the buyer and seller sides of the equation. The authors examine all aspects of past performance, including using feedback to improve performance, the government's evolving use of past performance, and the future of past performance as an evaluation tool.
Winning with Past Performance brings it all together on the subject of past performance and is a ready reference for buyers, sellers, policymakers, contracting professionals, and service providers.

Use past performance to win contracts and deliver results at the lowest risk and cost!
The federal government has focused on past performance to rank bidders for almost two decades, yet both the collection and use of past performance information remain disjointed, siloed, and not fully understood in government or industry. Nonetheless, contractors' livelihoods depend on how the government collects and uses their past performance information.
Winning with Past Performance: Strategies for Industry and Government aims to enhance awareness and understanding of past performance processes as well as to promote smart business practices on both the buyer and seller sides of the equation. The authors examine all aspects of past performance, including using feedback to improve performance, the government's evolving use of past performance, and the future of past performance as an evaluation tool.
Winning with Past Performance brings it all together on the subject of past performance and is a ready reference for buyers, sellers, policymakers, contracting professionals, and service providers.

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes exactly what todayÆs customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call \u201cService Calm\u201d. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application: 1) Deal with Self, 2) Deal with Customer, 3) Deal with Context.

Customers today are picky, fickle, vocal, and “all about me” vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back—with a single snarky video or damning review gone viral, they can bring down a company. To succeed in this new world, it is vital that customers are treated not as cash machines but as collaborators. Chip Bell and John Patterson analyze this service revolution and provide a tested formula for transforming today's edgy customers into eager partners. Using real-world examples, they detail compelling methods and pragmatic tools for bringing harmony and balance to a relationship that was out of whack even before the Internet.

Bestselling authors Chip Bell and John Patterson (more than 500,000 book copies sold collectively) describe the new rules for coping with demanding customers in a wired, want-it-now world.

Peter Barnes argues that because of globalization, automation, and winner-take-all capitalism, there won't be enough high-paying jobs to sustain America's middle class in the future. Therefore, to survive economically, our middle class needs—and deserves—a supplementary source of nonlabor income.

To meet this need, Barnes proposes to give every American a share of the wealth we own together— starting with our air and financial infrastructure. These shares would pay dividends of several thousand dollars per year—money that wouldn't be welfare or wealth redistribution but legitimate property income.

Peter Barnes argues that because of globalization, automation, and winner-take-all capitalism, there won’t be enough high-paying jobs to sustain America’s middle class in the future. Therefore, to survive economically, our middle class needs—and deserves—a supplementary source of nonlabor income. To meet this need, Barnes proposes to give every American a share of the wealth we own together— starting with our air and financial infrastructure. These shares would pay dividends of several thousand dollars per year—money that wouldn’t be welfare or wealth redistribution but legitimate property income.

Journalist and business leader Barnes offers new understanding of why our middle class is withering and a powerful new solution for how to restore the middle class, reduce inequality, and make our economy more fair, prosperous, and sustainable.

Despite enormous gains made in the past decades, women continue to be woefully underrepresented in positions of power. This is a loss for everyone—important priorities are overlooked and organizations miss out on the range of talent and fresh insights that women can offer.

Entrepreneur, diplomat, nonprofit and government leader, nurse, and mom Linda Tarr-Whelan marshals eye-opening facts and figures to decisively dispel the myths that still hold women back and shows women how to build their confidence and skills to pioneer a distinctive approach to leadership, one that emphasizes collaboration, communication, and consensus. Taking lessons from her own distinguished career and those of the extraordinary women she has known, she offers a women-led strategy for change and a complete set of practical road-tested tools readers can use to become powerful partners in creating a better future in a rapidly changing world.

Offers practical steps for women to bring their passion, brains, and background to the power tables and make life better for themselves, their company or organization and global society. • Combines compelling research, international experience, and fascinating personal stories with solid advice • Tarr-Whelan has extensive background as a business woman, a government official, a non-profit leader, and a nurse A few “first women” are making key decisions in high places but a few is not enough to have a significant impact. Changing what gets decided takes changing who makes the decisions. But with just 17% of Congressional seats and 14% of Fortune 500 board seats held by women, the leaders defining priorities and solutions continue to look and act much the same as generations ago. Linda Tarr-Whelan marshals eye-opening facts and figures to decisively dispel the myths that still hold women back and shows women how to build their confidence and skills to pioneer a distinctive approach to leadership, one that emphasizes collaboration, communication and consensus. The proven tipping point, surprisingly, is just 30%--when women’s representation at the top reaches 30%, real change starts to happen. Drawing on her extraordinarily diverse background as a consultant, organizer, and diplomat, Tarr-Whelan offers a women-led strategy for change and a complete set of practical road-tested tools readers can use to become powerful partners in creating a better future in a rapidly changing world. Closing the leadership gap is a win for everyone—it brings in new ideas, creates a more balanced and productive work environment, a revitalized social compact and demonstrable positive effects on the bottom line in business and government. Women Lead the Way artfully combines advocacy, research, and tactical guidance to help readers wedge the door open and bring more women through and up.

In this inspiring and practical guide for achieving better decision-making and management, Linda Tarr-Whelan shows how having women account for at least 30% of representation at decision-making tables marks the tipping point for positive organizational and societal change, and she offers readers concrete tools and resources for reaching that target.

In this inspiring and practical guide for achieving better decision-making and management, Linda Tarr-Whelan shows how having women account for at least 30% of representation at decision-making tables marks the tipping point for positive organizational and societal change, and she offers readers concrete tools and resources for reaching that target.

Become an Expert on the Work Breakdown Structure!
The basic concept and use of the work breakdown structure (WBS) are fundamental in project management. In Work Breakdown Structures for Projects, Programs, and Enterprises, author Gregory T. Haugan, originator of the widely accepted 100 percent rule, offers an expanded understanding of the WBS concept, illustrating its principles and applications for planning programs as well as its use as an organizing framework at the enterprise level. Through specific examples, this book will help you understand how the WBS aids in the planning and management of all functional areas of project management.
With this valuable resource you will be able to:
• Tailor WBSs to your organization's unique requirements using provided checklists and principles
• Develop and use several types of WBS
• Use WBS software to gain a competitive edge
• Apply the 100 percent rule when developing a WBS for a project or program
• Establish a WBS for a major construction project using included templates
• Understand portfolio management and establish an enterprise-standard WBS

Become an Expert on the Work Breakdown Structure!
The basic concept and use of the work breakdown structure (WBS) are fundamental in project management. In Work Breakdown Structures for Projects, Programs, and Enterprises, author Gregory T. Haugan, originator of the widely accepted 100 percent rule, offers an expanded understanding of the WBS concept, illustrating its principles and applications for planning programs as well as its use as an organizing framework at the enterprise level. Through specific examples, this book will help you understand how the WBS aids in the planning and management of all functional areas of project management.
With this valuable resource you will be able to:
• Tailor WBSs to your organization's unique requirements using provided checklists and principles
• Develop and use several types of WBS
• Use WBS software to gain a competitive edge
• Apply the 100 percent rule when developing a WBS for a project or program
• Establish a WBS for a major construction project using included templates
• Understand portfolio management and establish an enterprise-standard WBS

Bob Nelson, author of the multimillion-copy bestseller 1001 Ways to Reward Employees, and human performance expert Mario Tamayo offer hundreds of practical, creative tips for helping employees—and their managers—make work more fun.

According to the employees that work for firms listed in Fortune's “100 Best Companies to Work for in America,” the most defining characteristic of these organizations is they are all “fun” places to work.

Fun is the secret sauce every business needs to better engage and motivate its employees today. Work Made Fun Gets Done! gives readers simple, practical ideas for instantly bringing fun into their work and workplace. Based on examples from scores of companies like Zoom, Pinterest, Bank of America, Zappos, Honda, Microsoft, and many more, this book provides clear examples of exactly what managers and employees alike can do to lighten the tone in the work environment and allow employees to have more fun at work.

From AAA's “Dump a Dog” program where workers can pass their least-wanted project on to their manager and Houzz's complimentary office slippers to CARFAX's themed-wardrobe Zoom meetings and Google's company-approved Nerf-gun battles and paper airplane contests, you'll find dozens of ideas you can immediately adapt and implement in your own workplace.

Work and fun have typically been considered polar opposites, but this book proves they can be integrated in ways that produce more motivated workers—and exceptional results.