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This book, the first to treat workplace culture like a garden instead of a construction project, offers a proven framework that transforms toxic environments into thriving ecosystems where all talent flourishes.
Organizations fail when they treat culture like a construction project. They thrive when they treat it like a garden, cultivating conditions for growth rather than engineering behavior through rigid blueprints.
Award-winning consultant Abi Adamson introduces the SERN™ framework (Soil, Exposure, Roots, Nutrients) to guide sustainable cultural transformation. Drawing from her experience working with international clients, including Spotify, Sony Music, and Match Group, Abi shows how to do the following:
Unlike traditional culture initiatives, focused on compliance and conformity, this framework reveals why expensive transformation efforts keep failing and how to spot “nutrient vampires” draining your best people.
For C-suite leaders, executives, people managers, and anyone who has ever felt invisible at work, this guide offers a sustainable alternative: treating culture as a living ecosystem requiring ongoing cultivation, not a one-time fix.
Because as Abi says, “We bloom together or we wilt alone.”™
Organizations fail when they treat culture like a construction project. They thrive when they treat it like a garden, cultivating conditions for growth rather than engineering behavior through rigid blueprints.
Award-winning consultant Abi Adamson introduces the SERN™ framework (Soil, Exposure, Roots, Nutrients) to guide sustainable cultural transformation. Drawing from her experience working with international clients, including Spotify, Sony Music, and Match Group, Abi shows how to do the following:
- Identify and detoxify the soil poisoning organizational foundations
- Expose who's hoarding the light while others wither in shadows
- Strengthen the root networks where real culture actually lives
- Distribute the nutrients people actually need to thrive (hint: it's not pizza Fridays)
Unlike traditional culture initiatives, focused on compliance and conformity, this framework reveals why expensive transformation efforts keep failing and how to spot “nutrient vampires” draining your best people.
For C-suite leaders, executives, people managers, and anyone who has ever felt invisible at work, this guide offers a sustainable alternative: treating culture as a living ecosystem requiring ongoing cultivation, not a one-time fix.
Because as Abi says, “We bloom together or we wilt alone.”™
This book, the first to treat workplace culture like a garden instead of a construction project, offers a proven framework that transforms toxic environments into thriving ecosystems where all talent flourishes.
Organizations fail when they treat culture like a construction project. They thrive when they treat it like a garden, cultivating conditions for growth rather than engineering behavior through rigid blueprints.
Award-winning consultant Abi Adamson introduces the SERN™ framework (Soil, Exposure, Roots, Nutrients) to guide sustainable cultural transformation. Drawing from her experience working with international clients, including Spotify, Sony Music, and Match Group, Abi shows how to do the following:
Unlike traditional culture initiatives, focused on compliance and conformity, this framework reveals why expensive transformation efforts keep failing and how to spot “nutrient vampires” draining your best people.
For C-suite leaders, executives, people managers, and anyone who has ever felt invisible at work, this guide offers a sustainable alternative: treating culture as a living ecosystem requiring ongoing cultivation, not a one-time fix.
Because as Abi says, “We bloom together or we wilt alone.”™
Organizations fail when they treat culture like a construction project. They thrive when they treat it like a garden, cultivating conditions for growth rather than engineering behavior through rigid blueprints.
Award-winning consultant Abi Adamson introduces the SERN™ framework (Soil, Exposure, Roots, Nutrients) to guide sustainable cultural transformation. Drawing from her experience working with international clients, including Spotify, Sony Music, and Match Group, Abi shows how to do the following:
- Identify and detoxify the soil poisoning organizational foundations
- Expose who's hoarding the light while others wither in shadows
- Strengthen the root networks where real culture actually lives
- Distribute the nutrients people actually need to thrive (hint: it's not pizza Fridays)
Unlike traditional culture initiatives, focused on compliance and conformity, this framework reveals why expensive transformation efforts keep failing and how to spot “nutrient vampires” draining your best people.
For C-suite leaders, executives, people managers, and anyone who has ever felt invisible at work, this guide offers a sustainable alternative: treating culture as a living ecosystem requiring ongoing cultivation, not a one-time fix.
Because as Abi says, “We bloom together or we wilt alone.”™
Thrive in the multicultural communities where you work and live
People, money, and information are flowing faster than ever across international borders, putting us all just one step away from a culture crash—that moment when you unintentionally confuse, frustrate, or offend someone from another culture. Are you struggling with trying to learn the customs, nuances, and hot buttons of every culture you might come into contact with? Michael Landers guides you toward a better solution: becoming aware of your own cultural “baggage.” You'll learn to sidestep the knee-jerk reactions that can get you into trouble and develop the agility to adjust your behaviors and expectations as needed. Through a mix of entertaining and instructive stories, valuable insights, and eye-opening self-assessments, Culture Crossing offers an essential primer for improving all your interactions with people from any background.
People, money, and information are flowing faster than ever across international borders, putting us all just one step away from a culture crash—that moment when you unintentionally confuse, frustrate, or offend someone from another culture. Are you struggling with trying to learn the customs, nuances, and hot buttons of every culture you might come into contact with? Michael Landers guides you toward a better solution: becoming aware of your own cultural “baggage.” You'll learn to sidestep the knee-jerk reactions that can get you into trouble and develop the agility to adjust your behaviors and expectations as needed. Through a mix of entertaining and instructive stories, valuable insights, and eye-opening self-assessments, Culture Crossing offers an essential primer for improving all your interactions with people from any background.
Thrive in the multicultural communities where you work and live
People, money, and information are flowing faster than ever across international borders, putting us all just one step away from a culture crash—that moment when you unintentionally confuse, frustrate, or offend someone from another culture. Are you struggling with trying to learn the customs, nuances, and hot buttons of every culture you might come into contact with? Michael Landers guides you toward a better solution: becoming aware of your own cultural “baggage.” You'll learn to sidestep the knee-jerk reactions that can get you into trouble and develop the agility to adjust your behaviors and expectations as needed. Through a mix of entertaining and instructive stories, valuable insights, and eye-opening self-assessments, Culture Crossing offers an essential primer for improving all your interactions with people from any background.
People, money, and information are flowing faster than ever across international borders, putting us all just one step away from a culture crash—that moment when you unintentionally confuse, frustrate, or offend someone from another culture. Are you struggling with trying to learn the customs, nuances, and hot buttons of every culture you might come into contact with? Michael Landers guides you toward a better solution: becoming aware of your own cultural “baggage.” You'll learn to sidestep the knee-jerk reactions that can get you into trouble and develop the agility to adjust your behaviors and expectations as needed. Through a mix of entertaining and instructive stories, valuable insights, and eye-opening self-assessments, Culture Crossing offers an essential primer for improving all your interactions with people from any background.
One of businesses greatest modern challenges is navigating the inevitable culture clashes that come with a global workplace. Michael Landers says the solution is deceptively simple: by becoming aware of your own culturally conditioned beliefs and practices, you can more easily recognize and adapt to those other cultures.
In an era when people and money are flowing fast across international boundaries, physically and virtually, culture crashes have become increasingly frequent, says international business consultant Michael Landers. A culture crash is what happens when someone unwittingly offends, frustrates or mystifies a person from a different culture. This can lead to lost business, hurt feelings, damaged relationships, even international incidents, as when Bill Gates shook his South Korean host with one hand when he was supposed to use two (very disrespectful).
So are culture crashes inevitable? No! All cultures fall into certain broad categories, and if you can figure out what kind of culture you're dealing with you can avoid committing a major faux pas. Landers first helps you become aware of your own culturally conditioned behaviors, perceptions and values, which seem so “normal” you don't even notice them (kind of like thinking you're not the one with an accent). Then he shows you how to figure out where a culture lies along continuums like individualistic vs. collectivist, direct vs. indirect, punctual vs. relaxed, and formal vs. informal. Filled with dozens of instructive and entertaining stories, this book will point you in the right direction as you navigate through the new global era.
In an era when people and money are flowing fast across international boundaries, physically and virtually, culture crashes have become increasingly frequent, says international business consultant Michael Landers. A culture crash is what happens when someone unwittingly offends, frustrates or mystifies a person from a different culture. This can lead to lost business, hurt feelings, damaged relationships, even international incidents, as when Bill Gates shook his South Korean host with one hand when he was supposed to use two (very disrespectful).
So are culture crashes inevitable? No! All cultures fall into certain broad categories, and if you can figure out what kind of culture you're dealing with you can avoid committing a major faux pas. Landers first helps you become aware of your own culturally conditioned behaviors, perceptions and values, which seem so “normal” you don't even notice them (kind of like thinking you're not the one with an accent). Then he shows you how to figure out where a culture lies along continuums like individualistic vs. collectivist, direct vs. indirect, punctual vs. relaxed, and formal vs. informal. Filled with dozens of instructive and entertaining stories, this book will point you in the right direction as you navigate through the new global era.
Businesses worry about new technologies, but customers are the ultimate disruptors—Suman Sarkar offers bold strategies for making sure you understand your customers and keep up with their ever-changing needs.
Disruption—the brutal roiling of markets, the decline of long-established brands and products, and the rise of new upstarts—drives business failure and success. Most people think technology causes disruption, but technology merely enables it. Changing customer needs cause disruptions, and too many businesses get caught unaware.
Suman Sarkar offers proven strategies that will enable any business to stay radically close to its customers and address their evolving needs. He argues that businesses need to focus on existing customers first—research shows they're likely to spend more and are more profitable than new customers. Personalization is becoming important for the newer generations in both developed and developing markets, so Sarkar describes approaches to make them cost-effective. In our era of instant gratification, customers want what they want now—Sarkar explains how you can develop and deliver products and services faster than ever. And since a few bad Yelp reviews, social media posts, or angry tweets from customers can ruin you, Sarkar shows how to proactively make sure the quality of your products and services stays better than that of your competitors.
The key to survival in this era of changing customer needs is to focus on and address them quickly so customers don't switch to the competition. Drawing on his experiences with leading companies worldwide, Sarkar offers five strategies and techniques that will keep you ahead of the curve.
Disruption—the brutal roiling of markets, the decline of long-established brands and products, and the rise of new upstarts—drives business failure and success. Most people think technology causes disruption, but technology merely enables it. Changing customer needs cause disruptions, and too many businesses get caught unaware.
Suman Sarkar offers proven strategies that will enable any business to stay radically close to its customers and address their evolving needs. He argues that businesses need to focus on existing customers first—research shows they're likely to spend more and are more profitable than new customers. Personalization is becoming important for the newer generations in both developed and developing markets, so Sarkar describes approaches to make them cost-effective. In our era of instant gratification, customers want what they want now—Sarkar explains how you can develop and deliver products and services faster than ever. And since a few bad Yelp reviews, social media posts, or angry tweets from customers can ruin you, Sarkar shows how to proactively make sure the quality of your products and services stays better than that of your competitors.
The key to survival in this era of changing customer needs is to focus on and address them quickly so customers don't switch to the competition. Drawing on his experiences with leading companies worldwide, Sarkar offers five strategies and techniques that will keep you ahead of the curve.
Businesses worry about new technologies, but customers are the ultimate disruptors—Suman Sarkar offers bold strategies for making sure you understand your customers and keep up with their ever-changing needs.
Disruption—the brutal roiling of markets, the decline of long-established brands and products, and the rise of new upstarts—drives business failure and success. Most people think technology causes disruption, but technology merely enables it. Changing customer needs cause disruptions, and too many businesses get caught unaware.
Suman Sarkar offers proven strategies that will enable any business to stay radically close to its customers and address their evolving needs. He argues that businesses need to focus on existing customers first—research shows they're likely to spend more and are more profitable than new customers. Personalization is becoming important for the newer generations in both developed and developing markets, so Sarkar describes approaches to make them cost-effective. In our era of instant gratification, customers want what they want now—Sarkar explains how you can develop and deliver products and services faster than ever. And since a few bad Yelp reviews, social media posts, or angry tweets from customers can ruin you, Sarkar shows how to proactively make sure the quality of your products and services stays better than that of your competitors.
The key to survival in this era of changing customer needs is to focus on and address them quickly so customers don't switch to the competition. Drawing on his experiences with leading companies worldwide, Sarkar offers five strategies and techniques that will keep you ahead of the curve.
Disruption—the brutal roiling of markets, the decline of long-established brands and products, and the rise of new upstarts—drives business failure and success. Most people think technology causes disruption, but technology merely enables it. Changing customer needs cause disruptions, and too many businesses get caught unaware.
Suman Sarkar offers proven strategies that will enable any business to stay radically close to its customers and address their evolving needs. He argues that businesses need to focus on existing customers first—research shows they're likely to spend more and are more profitable than new customers. Personalization is becoming important for the newer generations in both developed and developing markets, so Sarkar describes approaches to make them cost-effective. In our era of instant gratification, customers want what they want now—Sarkar explains how you can develop and deliver products and services faster than ever. And since a few bad Yelp reviews, social media posts, or angry tweets from customers can ruin you, Sarkar shows how to proactively make sure the quality of your products and services stays better than that of your competitors.
The key to survival in this era of changing customer needs is to focus on and address them quickly so customers don't switch to the competition. Drawing on his experiences with leading companies worldwide, Sarkar offers five strategies and techniques that will keep you ahead of the curve.
Businesses worry about new technologies, but customers are the ultimate disruptors-Suman Sarkar offers bold strategies for making sure you understand your customers and keep up with their ever-changing needs.
Disruption-the brutal roiling of markets, the decline of long-established brands and products, and the rise of new upstarts-drives business failure and success. Most people think technology causes disruption, but technology merely enables it-changing customer needs cause disruptions and too many businesses get caught unaware. The irony is your customers are constantly telling you what they want-you just have to know how to listen. This book offers five proven strategies that will enable any business to stay radically close to its customers and give them what they want: (1) win with current customers before chasing after new ones; (2) personalization is not a luxury; (3) customers won't wait; (4) good enough is no longer good enough; and, in the spirit of disruption, (5) go beyond strategies one through four.
Disruption-the brutal roiling of markets, the decline of long-established brands and products, and the rise of new upstarts-drives business failure and success. Most people think technology causes disruption, but technology merely enables it-changing customer needs cause disruptions and too many businesses get caught unaware. The irony is your customers are constantly telling you what they want-you just have to know how to listen. This book offers five proven strategies that will enable any business to stay radically close to its customers and give them what they want: (1) win with current customers before chasing after new ones; (2) personalization is not a luxury; (3) customers won't wait; (4) good enough is no longer good enough; and, in the spirit of disruption, (5) go beyond strategies one through four.
True inclusion happens when leaders stop relying on HR practitioners to own full responsibility for DEI initiatives. The small, intentional daily leadership practices in this book are the key to creating truly inclusive organizations.
Diversity and inclusion training and books have flooded the market, but the gap between what is promised and what is delivered is beginning to undermine the progress that has been made.
There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip readers with the actionable tools they've been searching for.
Leaders will learn:
● Why they are the key to inclusion
● Insights for the lifelong journey
● Successful practices they can start today
● And more
With the era of big DEI coming to an end, leaders will make big strides through small daily changes in their processes that lead to creating an inclusive workplace culture. With this toolkit of actions, activities, and tactics leaders will become the foundation of diversity and inclusion in their organization.
Diversity and inclusion training and books have flooded the market, but the gap between what is promised and what is delivered is beginning to undermine the progress that has been made.
There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip readers with the actionable tools they've been searching for.
Leaders will learn:
● Why they are the key to inclusion
● Insights for the lifelong journey
● Successful practices they can start today
● And more
With the era of big DEI coming to an end, leaders will make big strides through small daily changes in their processes that lead to creating an inclusive workplace culture. With this toolkit of actions, activities, and tactics leaders will become the foundation of diversity and inclusion in their organization.
True inclusion happens when leaders stop relying on HR practitioners to own full responsibility for DEI initiatives. The small, intentional daily leadership practices in this book are the key to creating truly inclusive organizations.
Diversity and inclusion training and books have flooded the market, but the gap between what is promised and what is delivered is beginning to undermine the progress that has been made.
There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip readers with the actionable tools they've been searching for.
Leaders will learn:
● Why they are the key to inclusion
● Insights for the lifelong journey
● Successful practices they can start today
● And more
With the era of big DEI coming to an end, leaders will make big strides through small daily changes in their processes that lead to creating an inclusive workplace culture. With this toolkit of actions, activities, and tactics leaders will become the foundation of diversity and inclusion in their organization.
Diversity and inclusion training and books have flooded the market, but the gap between what is promised and what is delivered is beginning to undermine the progress that has been made.
There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip readers with the actionable tools they've been searching for.
Leaders will learn:
● Why they are the key to inclusion
● Insights for the lifelong journey
● Successful practices they can start today
● And more
With the era of big DEI coming to an end, leaders will make big strides through small daily changes in their processes that lead to creating an inclusive workplace culture. With this toolkit of actions, activities, and tactics leaders will become the foundation of diversity and inclusion in their organization.
Ranked #7 on Forbes.com's Top 10 Customer Experience Books of 2024
True inclusion happens when leaders stop relying on HR practitioners to own full responsibility for DEI initiatives. The small, intentional daily leadership practices in this book are the key to creating truly inclusive organizations.
Diversity and inclusion training and books have flooded the market, but the gap between what is promised and what is delivered is beginning to undermine the progress that has been made.
There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip readers with the actionable tools they've been searching for.
Leaders will learn:
● Why they are the key to inclusion
● Insights for the lifelong journey
● Successful practices they can start today
● And more
With the era of big DEI coming to an end, leaders will make big strides through small daily changes in their processes that lead to creating an inclusive workplace culture. With this toolkit of actions, activities, and tactics leaders will become the foundation of diversity and inclusion in their organization.
True inclusion happens when leaders stop relying on HR practitioners to own full responsibility for DEI initiatives. The small, intentional daily leadership practices in this book are the key to creating truly inclusive organizations.
Diversity and inclusion training and books have flooded the market, but the gap between what is promised and what is delivered is beginning to undermine the progress that has been made.
There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip readers with the actionable tools they've been searching for.
Leaders will learn:
● Why they are the key to inclusion
● Insights for the lifelong journey
● Successful practices they can start today
● And more
With the era of big DEI coming to an end, leaders will make big strides through small daily changes in their processes that lead to creating an inclusive workplace culture. With this toolkit of actions, activities, and tactics leaders will become the foundation of diversity and inclusion in their organization.
From Chip R. Bell, the bestselling author of Customers as Partners , Managers as Mentors , and Managing Knock You rSocks Off Service , partnering with Heather Shea, the former president of The Tom Peters Group's training and consulting company
Provides invaluable insights into the changing world of powerful partnering
Offers tools, details techniques, and provides activities and resources to help you develop successful partnerships in every enterprise
Partnerships are fast becoming the primary structure of contemporary business, as organizations partner with vendors, unions, customers, and even competitors to take advantage of short-term market opportunities, leverage intellectual capital, and create more flexible and innovative enterprises. In this important guide, authors Chip Bell and Heather Shea offer an in-depth look at how we can successfully manage partnerships and build them with substance-passion, quality, heart, and soul.
While many other books have examined the rational, logical, analytical sides of partnership, none has fully explored the irrational, illogical, emotional sides, which are most often what cause partnerships to falter or fail. Dance Lessons is a comprehensive guide to the interpersonal side of partnerships, revealing exactly how the champions choreograph their partnership dances for show-stopping performances. It features:
new perspectives to help you decide if partnership is right for you
exciting tools for selecting the right form of partnership
important techniques to help you get emotionally prepared to partner
smart ways to accurately pick good partners
engaging activities to help you practice your partnership skills
effective methods for dealing with difficult partners and partnerships
vital cues that let you know when the partnership is ready to end, and helpful tips on how to end it
insights on how to manage external factors that effect partnership success
practical resources to help you continue to learn about effective partnering
Dance Lessons shows how to develop meaningful, ethical, and soulful partnerships in every interaction throughout your work and your life.
Provides invaluable insights into the changing world of powerful partnering
Offers tools, details techniques, and provides activities and resources to help you develop successful partnerships in every enterprise
Partnerships are fast becoming the primary structure of contemporary business, as organizations partner with vendors, unions, customers, and even competitors to take advantage of short-term market opportunities, leverage intellectual capital, and create more flexible and innovative enterprises. In this important guide, authors Chip Bell and Heather Shea offer an in-depth look at how we can successfully manage partnerships and build them with substance-passion, quality, heart, and soul.
While many other books have examined the rational, logical, analytical sides of partnership, none has fully explored the irrational, illogical, emotional sides, which are most often what cause partnerships to falter or fail. Dance Lessons is a comprehensive guide to the interpersonal side of partnerships, revealing exactly how the champions choreograph their partnership dances for show-stopping performances. It features:
new perspectives to help you decide if partnership is right for you
exciting tools for selecting the right form of partnership
important techniques to help you get emotionally prepared to partner
smart ways to accurately pick good partners
engaging activities to help you practice your partnership skills
effective methods for dealing with difficult partners and partnerships
vital cues that let you know when the partnership is ready to end, and helpful tips on how to end it
insights on how to manage external factors that effect partnership success
practical resources to help you continue to learn about effective partnering
Dance Lessons shows how to develop meaningful, ethical, and soulful partnerships in every interaction throughout your work and your life.
From Chip R. Bell, the bestselling author of Customers as Partners , Managers as Mentors , and Managing Knock You rSocks Off Service , partnering with Heather Shea, the former president of The Tom Peters Group's training and consulting company
Provides invaluable insights into the changing world of powerful partnering
Offers tools, details techniques, and provides activities and resources to help you develop successful partnerships in every enterprise
Partnerships are fast becoming the primary structure of contemporary business, as organizations partner with vendors, unions, customers, and even competitors to take advantage of short-term market opportunities, leverage intellectual capital, and create more flexible and innovative enterprises. In this important guide, authors Chip Bell and Heather Shea offer an in-depth look at how we can successfully manage partnerships and build them with substance-passion, quality, heart, and soul.
While many other books have examined the rational, logical, analytical sides of partnership, none has fully explored the irrational, illogical, emotional sides, which are most often what cause partnerships to falter or fail. Dance Lessons is a comprehensive guide to the interpersonal side of partnerships, revealing exactly how the champions choreograph their partnership dances for show-stopping performances. It features:
new perspectives to help you decide if partnership is right for you
exciting tools for selecting the right form of partnership
important techniques to help you get emotionally prepared to partner
smart ways to accurately pick good partners
engaging activities to help you practice your partnership skills
effective methods for dealing with difficult partners and partnerships
vital cues that let you know when the partnership is ready to end, and helpful tips on how to end it
insights on how to manage external factors that effect partnership success
practical resources to help you continue to learn about effective partnering
Dance Lessons shows how to develop meaningful, ethical, and soulful partnerships in every interaction throughout your work and your life.
Provides invaluable insights into the changing world of powerful partnering
Offers tools, details techniques, and provides activities and resources to help you develop successful partnerships in every enterprise
Partnerships are fast becoming the primary structure of contemporary business, as organizations partner with vendors, unions, customers, and even competitors to take advantage of short-term market opportunities, leverage intellectual capital, and create more flexible and innovative enterprises. In this important guide, authors Chip Bell and Heather Shea offer an in-depth look at how we can successfully manage partnerships and build them with substance-passion, quality, heart, and soul.
While many other books have examined the rational, logical, analytical sides of partnership, none has fully explored the irrational, illogical, emotional sides, which are most often what cause partnerships to falter or fail. Dance Lessons is a comprehensive guide to the interpersonal side of partnerships, revealing exactly how the champions choreograph their partnership dances for show-stopping performances. It features:
new perspectives to help you decide if partnership is right for you
exciting tools for selecting the right form of partnership
important techniques to help you get emotionally prepared to partner
smart ways to accurately pick good partners
engaging activities to help you practice your partnership skills
effective methods for dealing with difficult partners and partnerships
vital cues that let you know when the partnership is ready to end, and helpful tips on how to end it
insights on how to manage external factors that effect partnership success
practical resources to help you continue to learn about effective partnering
Dance Lessons shows how to develop meaningful, ethical, and soulful partnerships in every interaction throughout your work and your life.
“Chad Ford reminds us that humanity lies within all of us, and although conflict is everywhere in today's world, we have the tools we need to overcome obstacles and to thrive. This is a fantastic, timely book that I highly recommend."
-Steve Kerr, Head Coach, Golden State Warriors
Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight.
To transform conflict, Ford says we need to turn toward the people we are in conflict with, put down our physical and emotional weapons, and really love them with the kind of love that leads us to treat others as fellow human beings, not as objects in our way. We have to open ourselves up with no guarantee that anyone on the other side will do the same. While this can feel even more dangerous than conflict itself, it allows us to see the humanity of others so clearly that their needs and desires matter to us as much as our own.
Ford shows dangerous love in action through examples ranging from his work in the Middle East to a deeply moving story about reconciling with his father. He explains why we disconnect from people at the very time we need to be most connected and the predictable patterns of justification and escalation that ensue. Most importantly, he gives us a path to practice dangerous love in the conflicts that matter most to us.
-Steve Kerr, Head Coach, Golden State Warriors
Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight.
To transform conflict, Ford says we need to turn toward the people we are in conflict with, put down our physical and emotional weapons, and really love them with the kind of love that leads us to treat others as fellow human beings, not as objects in our way. We have to open ourselves up with no guarantee that anyone on the other side will do the same. While this can feel even more dangerous than conflict itself, it allows us to see the humanity of others so clearly that their needs and desires matter to us as much as our own.
Ford shows dangerous love in action through examples ranging from his work in the Middle East to a deeply moving story about reconciling with his father. He explains why we disconnect from people at the very time we need to be most connected and the predictable patterns of justification and escalation that ensue. Most importantly, he gives us a path to practice dangerous love in the conflicts that matter most to us.
“Chad Ford reminds us that humanity lies within all of us, and although conflict is everywhere in today's world, we have the tools we need to overcome obstacles and to thrive. This is a fantastic, timely book that I highly recommend."
-Steve Kerr, Head Coach, Golden State Warriors
Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight.
To transform conflict, Ford says we need to turn toward the people we are in conflict with, put down our physical and emotional weapons, and really love them with the kind of love that leads us to treat others as fellow human beings, not as objects in our way. We have to open ourselves up with no guarantee that anyone on the other side will do the same. While this can feel even more dangerous than conflict itself, it allows us to see the humanity of others so clearly that their needs and desires matter to us as much as our own.
Ford shows dangerous love in action through examples ranging from his work in the Middle East to a deeply moving story about reconciling with his father. He explains why we disconnect from people at the very time we need to be most connected and the predictable patterns of justification and escalation that ensue. Most importantly, he gives us a path to practice dangerous love in the conflicts that matter most to us.
-Steve Kerr, Head Coach, Golden State Warriors
Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight.
To transform conflict, Ford says we need to turn toward the people we are in conflict with, put down our physical and emotional weapons, and really love them with the kind of love that leads us to treat others as fellow human beings, not as objects in our way. We have to open ourselves up with no guarantee that anyone on the other side will do the same. While this can feel even more dangerous than conflict itself, it allows us to see the humanity of others so clearly that their needs and desires matter to us as much as our own.
Ford shows dangerous love in action through examples ranging from his work in the Middle East to a deeply moving story about reconciling with his father. He explains why we disconnect from people at the very time we need to be most connected and the predictable patterns of justification and escalation that ensue. Most importantly, he gives us a path to practice dangerous love in the conflicts that matter most to us.
“Chad Ford reminds us that humanity lies within all of us, and although conflict is everywhere in today's world, we have the tools we need to overcome obstacles and to thrive. This is a fantastic, timely book that I highly recommend."
-Steve Kerr, Head Coach, Golden State Warriors
Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight.
To transform conflict, Ford says we need to turn toward the people we are in conflict with, put down our physical and emotional weapons, and really love them with the kind of love that leads us to treat others as fellow human beings, not as objects in our way. We have to open ourselves up with no guarantee that anyone on the other side will do the same. While this can feel even more dangerous than conflict itself, it allows us to see the humanity of others so clearly that their needs and desires matter to us as much as our own.
Ford shows dangerous love in action through examples ranging from his work in the Middle East to a deeply moving story about reconciling with his father. He explains why we disconnect from people at the very time we need to be most connected and the predictable patterns of justification and escalation that ensue. Most importantly, he gives us a path to practice dangerous love in the conflicts that matter most to us.
-Steve Kerr, Head Coach, Golden State Warriors
Knowing how to transform conflict is critical in both our personal and professional lives. Yet, by and large, we are terrible at it. The reason, says longtime mediator Chad Ford, is fear. When conflict comes, our instincts are to run or fight.
To transform conflict, Ford says we need to turn toward the people we are in conflict with, put down our physical and emotional weapons, and really love them with the kind of love that leads us to treat others as fellow human beings, not as objects in our way. We have to open ourselves up with no guarantee that anyone on the other side will do the same. While this can feel even more dangerous than conflict itself, it allows us to see the humanity of others so clearly that their needs and desires matter to us as much as our own.
Ford shows dangerous love in action through examples ranging from his work in the Middle East to a deeply moving story about reconciling with his father. He explains why we disconnect from people at the very time we need to be most connected and the predictable patterns of justification and escalation that ensue. Most importantly, he gives us a path to practice dangerous love in the conflicts that matter most to us.
“A new perspective on servant leadership—challenging us to bring both courage and humility to the table—for the sake of the people and the enterprise.” —John C. Maxwell, New York Times-bestselling author
In this updated edition of Dare to Serve, former Popeyes CEO Cheryl Bachelder shows that leading by serving is a rigorous and tough-minded approach that yields the best results.
When she was named CEO of Popeyes in 2007, the stock price had slipped from $34 in 2002 to $13. The brand was stagnant, the team was discouraged, and the franchisees were just plain angry. Nine years later, restaurant sales were up 45 percent, restaurant profits had doubled, and the stock price was over $61. Servant leadership is sometimes derided as soft or ineffective, but this book confirms that challenging people to reach a daring destination, while treating them with dignity, creates the conditions for superior performance.
The second edition of this bestselling book includes Bachelder’s post-Popeyes observations and new examples of how you can switch your leadership from self to serve. Ever engaging and inspirational, Bachelder takes you firsthand through the transformation of Popeyes and shows how anyone, at any level can become a Dare-to-Serve leader.
“Extraordinary! Dare to Serve describes the kind of leadership so desperately needed in the 21st century. A powerful blend of courage and humility, Cheryl Bachelder’s engaging story offers a clear path for leaders to follow, and what makes her message so compelling is the tremendous results she’s produced. I highly recommend this book.” —Stephen M. R. Covey, New York Times-bestselling author of The Speed of Trust
In this updated edition of Dare to Serve, former Popeyes CEO Cheryl Bachelder shows that leading by serving is a rigorous and tough-minded approach that yields the best results.
When she was named CEO of Popeyes in 2007, the stock price had slipped from $34 in 2002 to $13. The brand was stagnant, the team was discouraged, and the franchisees were just plain angry. Nine years later, restaurant sales were up 45 percent, restaurant profits had doubled, and the stock price was over $61. Servant leadership is sometimes derided as soft or ineffective, but this book confirms that challenging people to reach a daring destination, while treating them with dignity, creates the conditions for superior performance.
The second edition of this bestselling book includes Bachelder’s post-Popeyes observations and new examples of how you can switch your leadership from self to serve. Ever engaging and inspirational, Bachelder takes you firsthand through the transformation of Popeyes and shows how anyone, at any level can become a Dare-to-Serve leader.
“Extraordinary! Dare to Serve describes the kind of leadership so desperately needed in the 21st century. A powerful blend of courage and humility, Cheryl Bachelder’s engaging story offers a clear path for leaders to follow, and what makes her message so compelling is the tremendous results she’s produced. I highly recommend this book.” —Stephen M. R. Covey, New York Times-bestselling author of The Speed of Trust