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Lead So Your People Speak Freely
Candid communication enhances innovation, ownership, engagement, and performance. The benefits of hearing questions and uncertainties, good and bad ideas, and honest feedback are game-changing. Yet research shows that most of the time, people never share their true thoughts with each other—and especially not with their leaders.
But what if they did? What if everyone could confidently communicate without fearing a negative response? In Permission to Speak Freely, highly acclaimed leader developers Doug Crandall and Matt Kincaid illustrate the benefits of candor, explain the inhibitors that cause it to feel unsafe, and provide tools for leaders to encourage their people and embed trust and openness into the foundation of their organizational culture.
Candid communication enhances innovation, ownership, engagement, and performance. The benefits of hearing questions and uncertainties, good and bad ideas, and honest feedback are game-changing. Yet research shows that most of the time, people never share their true thoughts with each other—and especially not with their leaders.
But what if they did? What if everyone could confidently communicate without fearing a negative response? In Permission to Speak Freely, highly acclaimed leader developers Doug Crandall and Matt Kincaid illustrate the benefits of candor, explain the inhibitors that cause it to feel unsafe, and provide tools for leaders to encourage their people and embed trust and openness into the foundation of their organizational culture.
Lead So Your People Speak Freely
Candid communication enhances innovation, ownership, engagement, and performance. The benefits of hearing questions and uncertainties, good and bad ideas, and honest feedback are game-changing. Yet research shows that most of the time, people never share their true thoughts with each other—and especially not with their leaders.
But what if they did? What if everyone could confidently communicate without fearing a negative response? In Permission to Speak Freely, highly acclaimed leader developers Doug Crandall and Matt Kincaid illustrate the benefits of candor, explain the inhibitors that cause it to feel unsafe, and provide tools for leaders to encourage their people and embed trust and openness into the foundation of their organizational culture.
Candid communication enhances innovation, ownership, engagement, and performance. The benefits of hearing questions and uncertainties, good and bad ideas, and honest feedback are game-changing. Yet research shows that most of the time, people never share their true thoughts with each other—and especially not with their leaders.
But what if they did? What if everyone could confidently communicate without fearing a negative response? In Permission to Speak Freely, highly acclaimed leader developers Doug Crandall and Matt Kincaid illustrate the benefits of candor, explain the inhibitors that cause it to feel unsafe, and provide tools for leaders to encourage their people and embed trust and openness into the foundation of their organizational culture.
What if some of the most powerful words in your organization were “I'm not sure,” “I need help,” and “I have a new idea”? Imagine the potential for innovation, connection, and results if your employees felt courageous enough to say anything to you.
What if people could simply communicate what they are really thinking without fear of having a bad idea? When you are in a leadership position, your people should feel comfortable to learn from and brainstorm with you. It is your responsibility to create an authentic environment characterized by honesty and trust that encourages everyone to share ideas. When your people don't speak up, it's not their problem-it's yours.
Building a culture in which people are able to say anything opens up pathways to innovation that would otherwise not exist. Ultimately, this book is a letter to leaders-filled with experience, research, and practicality. Peering inside a vast array of organizations for the past decade, the authors have seen time and again that leaders are failing to draw out ideas from their introverts and, at the same time, shutting up their extroverts. Inhibitors in organizations make candid communication unsafe. As a leader, you must recognize and acknowledge these complex dynamics and then work tirelessly to inspire your team to speak freely.
What if people could simply communicate what they are really thinking without fear of having a bad idea? When you are in a leadership position, your people should feel comfortable to learn from and brainstorm with you. It is your responsibility to create an authentic environment characterized by honesty and trust that encourages everyone to share ideas. When your people don't speak up, it's not their problem-it's yours.
Building a culture in which people are able to say anything opens up pathways to innovation that would otherwise not exist. Ultimately, this book is a letter to leaders-filled with experience, research, and practicality. Peering inside a vast array of organizations for the past decade, the authors have seen time and again that leaders are failing to draw out ideas from their introverts and, at the same time, shutting up their extroverts. Inhibitors in organizations make candid communication unsafe. As a leader, you must recognize and acknowledge these complex dynamics and then work tirelessly to inspire your team to speak freely.
By the bestselling author of Leadership and the New Science and Turning to One Another
Thoughtful, compassionate reflections on how we can carry on with joy despite difficulties, challenges, and disappointments
Illuminated by both beautiful original paintings and by poems and quotations from a variety of traditions and cultures
In this inspiring and beautifully illustrated book, bestselling author Margaret Wheatley offers guidance to people everywhere for how to persevere through challenges in their personal lives, with their families, at their workplaces, in their communities, and in their struggles to make a better world. She provides hope, wisdom, and perspective for learning the discipline of perseverance.
Wheatley does not offer the usual feel-good, rah-rah messages. Instead, she focuses on the situations, feelings, and challenges that can, over time, cause us to lose heart or lose our way. Perseverance is a day-by-day decision not to give up. We have to notice the moments when we feel lost or overwhelmed or betrayed or exhausted and note how we respond to them. And we have to notice the rewarding times, when we experience the joy of working together on something hard but worthwhile, when we realize we’ve made a small difference.
In a series of concise and compassionate essays Wheately names a behavior or dynamic—such as fearlessness, guilt, joy, jealousy—that supports or impedes our efforts to persevere. She puts each in a broader human or timeless perspective, offering ways to either live by or transcend each one. These essays are self-contained—you can thumb through the book and find what attracts you in the moment. Perseverance helps you to see yourself and your situation clearly and assume responsibility for changing a situation or our reaction to it if it’s one that troubles us. There deliberately are no examples of other people or their experiences. You are the example—your personal experiences are the basis for change.
In addition to Wheatley’s graceful essays there are poems and quotations drawn from traditions and cultures around the world and throughout history. The book is deeply grounded spiritually, accessing human experience and wisdom from many sources. This grounding and inclusiveness support the essential message—human being throughout time have persevered. We’re just the most recent ones to face these challenges, and we can meet them as those who came before us did. As Wheatley quotes the elders of the Hopi Nation: “We are the ones we have been waiting for.”
In this inspiring and beautifully illustrated book, bestselling author Margaret Wheatley offers guidance to people everywhere for how to persevere through challenges in their personal lives, with their families, at their workplaces, in their communities, and in their struggles to make a better world. She provides hope, wisdom, and perspective for learning the discipline of perseverance.
Wheatley does not offer the usual feel-good, rah-rah messages. Instead, she focuses on the situations, feelings, and challenges that can, over time, cause us to lose heart or lose our way. Perseverance is a day-by-day decision not to give up. We have to notice the moments when we feel lost or overwhelmed or betrayed or exhausted and note how we respond to them. And we have to notice the rewarding times, when we experience the joy of working together on something hard but worthwhile, when we realize we've made a small difference.
In a series of concise and compassionate essays Wheately names a behavior or dynamic—such as fearlessness, guilt, joy, jealousy—that supports or impedes our efforts to persevere. She puts each in a broader human or timeless perspective, offering ways to either live by or transcend each one. These essays are self-contained—you can thumb through the book and find what attracts you in the moment. Perseverance helps you to see yourself and your situation clearly and assume responsibility for changing a situation or our reaction to it if it's one that troubles us. There deliberately are no examples of other people or their experiences. You are the example—your personal experiences are the basis for change.
In addition to Wheatley's graceful essays there are poems and quotations drawn from traditions and cultures around the world and throughout history. The book is deeply grounded spiritually, accessing human experience and wisdom from many sources. This grounding and inclusiveness support the essential message—human being throughout time have persevered. We're just the most recent ones to face these challenges, and we can meet them as those who came before us did. As Wheatley quotes the elders of the Hopi Nation: “We are the ones we have been waiting for.”
Wheatley does not offer the usual feel-good, rah-rah messages. Instead, she focuses on the situations, feelings, and challenges that can, over time, cause us to lose heart or lose our way. Perseverance is a day-by-day decision not to give up. We have to notice the moments when we feel lost or overwhelmed or betrayed or exhausted and note how we respond to them. And we have to notice the rewarding times, when we experience the joy of working together on something hard but worthwhile, when we realize we've made a small difference.
In a series of concise and compassionate essays Wheately names a behavior or dynamic—such as fearlessness, guilt, joy, jealousy—that supports or impedes our efforts to persevere. She puts each in a broader human or timeless perspective, offering ways to either live by or transcend each one. These essays are self-contained—you can thumb through the book and find what attracts you in the moment. Perseverance helps you to see yourself and your situation clearly and assume responsibility for changing a situation or our reaction to it if it's one that troubles us. There deliberately are no examples of other people or their experiences. You are the example—your personal experiences are the basis for change.
In addition to Wheatley's graceful essays there are poems and quotations drawn from traditions and cultures around the world and throughout history. The book is deeply grounded spiritually, accessing human experience and wisdom from many sources. This grounding and inclusiveness support the essential message—human being throughout time have persevered. We're just the most recent ones to face these challenges, and we can meet them as those who came before us did. As Wheatley quotes the elders of the Hopi Nation: “We are the ones we have been waiting for.”
In this inspiring and beautifully illustrated book, bestselling author Margaret Wheatley offers guidance to people everywhere for how to persevere through challenges in their personal lives, families, workplaces, communities, and causes. She provides hope, wisdom, and perspective for learning the discipline of perseverance.
Navigate your toughest challenges with timeless wisdom and practical guidance for persevering through life's struggles—now updated with new insights for facing today's unprecedented pressures.
When you feel overwhelmed, exhausted, or ready to give up—you need practical wisdom that addresses what you're actually experiencing, not hollow motivational slogans. This beautifully illustrated second edition of Margaret Wheatley's bestselling guide gives you practical tools to persevere through challenges at work, at home, in your community, and within yourself—with a new introduction for using this book individually or in groups.
Through concise, compassionate essays, Wheatley addresses the moments when you feel lost, betrayed, or exhausted—and helps you recognize the rewarding times when you've made a small difference. She names the behaviors and dynamics—fearlessness, guilt, joy, jealousy—that either support or impede your efforts, putting each in a broader human and timeless perspective. The self-contained essays let you thumb through and find what speaks to you right now.
Complemented by poems and quotations from traditions and cultures throughout history, this book grounds you spiritually while providing practical perspective. As the Hopi elders remind us: “We are the ones we have been waiting for.”
When you feel overwhelmed, exhausted, or ready to give up—you need practical wisdom that addresses what you're actually experiencing, not hollow motivational slogans. This beautifully illustrated second edition of Margaret Wheatley's bestselling guide gives you practical tools to persevere through challenges at work, at home, in your community, and within yourself—with a new introduction for using this book individually or in groups.
Through concise, compassionate essays, Wheatley addresses the moments when you feel lost, betrayed, or exhausted—and helps you recognize the rewarding times when you've made a small difference. She names the behaviors and dynamics—fearlessness, guilt, joy, jealousy—that either support or impede your efforts, putting each in a broader human and timeless perspective. The self-contained essays let you thumb through and find what speaks to you right now.
Complemented by poems and quotations from traditions and cultures throughout history, this book grounds you spiritually while providing practical perspective. As the Hopi elders remind us: “We are the ones we have been waiting for.”
Navigate your toughest challenges with timeless wisdom and practical guidance for persevering through life's struggles—now updated with new insights for facing today's unprecedented pressures.
When you feel overwhelmed, exhausted, or ready to give up—you need practical wisdom that addresses what you're actually experiencing, not hollow motivational slogans. This beautifully illustrated second edition of Margaret Wheatley's bestselling guide gives you practical tools to persevere through challenges at work, at home, in your community, and within yourself—with a new introduction for using this book individually or in groups.
Through concise, compassionate essays, Wheatley addresses the moments when you feel lost, betrayed, or exhausted—and helps you recognize the rewarding times when you've made a small difference. She names the behaviors and dynamics—fearlessness, guilt, joy, jealousy—that either support or impede your efforts, putting each in a broader human and timeless perspective. The self-contained essays let you thumb through and find what speaks to you right now.
Complemented by poems and quotations from traditions and cultures throughout history, this book grounds you spiritually while providing practical perspective. As the Hopi elders remind us: “We are the ones we have been waiting for.”
When you feel overwhelmed, exhausted, or ready to give up—you need practical wisdom that addresses what you're actually experiencing, not hollow motivational slogans. This beautifully illustrated second edition of Margaret Wheatley's bestselling guide gives you practical tools to persevere through challenges at work, at home, in your community, and within yourself—with a new introduction for using this book individually or in groups.
Through concise, compassionate essays, Wheatley addresses the moments when you feel lost, betrayed, or exhausted—and helps you recognize the rewarding times when you've made a small difference. She names the behaviors and dynamics—fearlessness, guilt, joy, jealousy—that either support or impede your efforts, putting each in a broader human and timeless perspective. The self-contained essays let you thumb through and find what speaks to you right now.
Complemented by poems and quotations from traditions and cultures throughout history, this book grounds you spiritually while providing practical perspective. As the Hopi elders remind us: “We are the ones we have been waiting for.”
Navigate your toughest challenges with timeless wisdom and practical guidance for persevering through life's struggles—now updated with new insights for facing today's unprecedented pressures.
When you feel overwhelmed, exhausted, or ready to give up—you need practical wisdom that addresses what you're actually experiencing, not hollow motivational slogans. This beautifully illustrated second edition of Margaret Wheatley's bestselling guide gives you practical tools to persevere through challenges at work, at home, in your community, and within yourself—with a new introduction for using this book individually or in groups.
Through concise, compassionate essays, Wheatley addresses the moments when you feel lost, betrayed, or exhausted—and helps you recognize the rewarding times when you've made a small difference. She names the behaviors and dynamics—fearlessness, guilt, joy, jealousy—that either support or impede your efforts, putting each in a broader human and timeless perspective. The self-contained essays let you thumb through and find what speaks to you right now.
Complemented by poems and quotations from traditions and cultures throughout history, this book grounds you spiritually while providing practical perspective. As the Hopi elders remind us: “We are the ones we have been waiting for.”
When you feel overwhelmed, exhausted, or ready to give up—you need practical wisdom that addresses what you're actually experiencing, not hollow motivational slogans. This beautifully illustrated second edition of Margaret Wheatley's bestselling guide gives you practical tools to persevere through challenges at work, at home, in your community, and within yourself—with a new introduction for using this book individually or in groups.
Through concise, compassionate essays, Wheatley addresses the moments when you feel lost, betrayed, or exhausted—and helps you recognize the rewarding times when you've made a small difference. She names the behaviors and dynamics—fearlessness, guilt, joy, jealousy—that either support or impede your efforts, putting each in a broader human and timeless perspective. The self-contained essays let you thumb through and find what speaks to you right now.
Complemented by poems and quotations from traditions and cultures throughout history, this book grounds you spiritually while providing practical perspective. As the Hopi elders remind us: “We are the ones we have been waiting for.”
Every four minutes, over 50 children under the age of five die. In the same four minutes, 2 mothers lose their lives in childbirth. Every year, malaria kills nearly 1.2 million people, despite the fact that it can be prevented with a mosquito net and treated for less than $1.50.
Sadly, this list goes on and on. Millions are dying from diseases that we can easily and inexpensively prevent, diagnose, and treat. Why? Because even though we know exactly what people need, we just can't get it to them. They are dying not because we can't solve a medical problem but because we can't solve a logistics problem.
In this profoundly important book, Eric G. Bing and Marc J. Epstein lay out a solution: a new kind of bottom-up health care that is delivered at the source. We need microclinics, micropharmacies, and microentrepreneurs located in the remote, hard-to-reach communities they serve. By building a new model that “scales down” to train and incentivize all kinds of health-care providers in their own villages and towns, we can create an army of on-site professionals who can prevent tragedy at a fraction of the cost of top-down bureaucratic programs.
Bing and Epstein have seen the model work, and they provide example after example of the extraordinary results it has achieved in Africa, Asia, and Latin America. This is a book about taking health care the last mile—sometimes literally—to prevent widespread, unnecessary, and easily avoided death and suffering. Pharmacy on a Bicycle shows how the same forces of innovation and entrepreneurship that work in first-world business cultures can be unleashed to save the lives of millions.
Sadly, this list goes on and on. Millions are dying from diseases that we can easily and inexpensively prevent, diagnose, and treat. Why? Because even though we know exactly what people need, we just can't get it to them. They are dying not because we can't solve a medical problem but because we can't solve a logistics problem.
In this profoundly important book, Eric G. Bing and Marc J. Epstein lay out a solution: a new kind of bottom-up health care that is delivered at the source. We need microclinics, micropharmacies, and microentrepreneurs located in the remote, hard-to-reach communities they serve. By building a new model that “scales down” to train and incentivize all kinds of health-care providers in their own villages and towns, we can create an army of on-site professionals who can prevent tragedy at a fraction of the cost of top-down bureaucratic programs.
Bing and Epstein have seen the model work, and they provide example after example of the extraordinary results it has achieved in Africa, Asia, and Latin America. This is a book about taking health care the last mile—sometimes literally—to prevent widespread, unnecessary, and easily avoided death and suffering. Pharmacy on a Bicycle shows how the same forces of innovation and entrepreneurship that work in first-world business cultures can be unleashed to save the lives of millions.
Every four minutes, over 50 children under the age of five die. In the same four minutes, 2 mothers lose their lives in childbirth. Every year, malaria kills nearly 1.2 million people, despite the fact that it can be prevented with a mosquito net and treated for less than $1.50.
Sadly, this list goes on and on. Millions are dying from diseases that we can easily and inexpensively prevent, diagnose, and treat. Why? Because even though we know exactly what people need, we just can’t get it to them. They are dying not because we can’t solve a medical problem but because we can’t solve a logistics problem.
In this profoundly important book, Eric G. Bing and Marc J. Epstein lay out a solution: a new kind of bottom-up health care that is delivered at the source. We need microclinics, micropharmacies, and microentrepreneurs located in the remote, hard-to-reach communities they serve. By building a new model that “scales down” to train and incentivize all kinds of health-care providers in their own villages and towns, we can create an army of on-site professionals who can prevent tragedy at a fraction of the cost of top-down bureaucratic programs.
Bing and Epstein have seen the model work, and they provide example after example of the extraordinary results it has achieved in Africa, Asia, and Latin America. This is a book about taking health care the last mile—sometimes literally—to prevent widespread, unnecessary, and easily avoided death and suffering. Pharmacy on a Bicycle shows how the same forces of innovation and entrepreneurship that work in first-world business cultures can be unleashed to save the lives of millions.
Traditional pathways to delivering health care to the global poor are failing. Five million children die each year before their fifth birthday due to lack of basic health education, services, or low-cost treatments. Bing and Epstein show how focusing micro-innovations at the level of care is the way to end these grim health statistics.
A Plain-English Guide to Government Writing
Whether you're in the public or private sector, good writing skills are critical to your success in the workplace. Plain Language in Government Writing: A Step-by-Step Guide shows you how to apply federal plain-language guidelines to every type of writing — from emails, memos, and letters to agency communications, technical procedures, and budget justification statements. Through numerous exercises as well as examples from a variety of federal and state agencies, this practical guide walks you step-by-step through every phase of the writing process, providing tips for improved clarity, conciseness, and completeness. This valuable reference will help you:
Write for diverse audiences in reader-friendly, plain language
Overcome writer's block
Gain confidence in your ability to write — and get results
Make your writing visually appealing
Prepare for briefings and presentations
Recognize successful writing and identify what makes it effective
A Plain-English Guide to Government Writing will enable you to express yourself more clearly and concisely, produce documents more efficiently, and work more effectively with others throughout the writing process.
Whether you're in the public or private sector, good writing skills are critical to your success in the workplace. Plain Language in Government Writing: A Step-by-Step Guide shows you how to apply federal plain-language guidelines to every type of writing — from emails, memos, and letters to agency communications, technical procedures, and budget justification statements. Through numerous exercises as well as examples from a variety of federal and state agencies, this practical guide walks you step-by-step through every phase of the writing process, providing tips for improved clarity, conciseness, and completeness. This valuable reference will help you:
Write for diverse audiences in reader-friendly, plain language
Overcome writer's block
Gain confidence in your ability to write — and get results
Make your writing visually appealing
Prepare for briefings and presentations
Recognize successful writing and identify what makes it effective
A Plain-English Guide to Government Writing will enable you to express yourself more clearly and concisely, produce documents more efficiently, and work more effectively with others throughout the writing process.
A Plain-English Guide to Government Writing
Whether you're in the public or private sector, good writing skills are critical to your success in the workplace. Plain Language in Government Writing: A Step-by-Step Guide shows you how to apply federal plain-language guidelines to every type of writing — from emails, memos, and letters to agency communications, technical procedures, and budget justification statements. Through numerous exercises as well as examples from a variety of federal and state agencies, this practical guide walks you step-by-step through every phase of the writing process, providing tips for improved clarity, conciseness, and completeness. This valuable reference will help you:
Write for diverse audiences in reader-friendly, plain language
Overcome writer's block
Gain confidence in your ability to write — and get results
Make your writing visually appealing
Prepare for briefings and presentations
Recognize successful writing and identify what makes it effective
A Plain-English Guide to Government Writing will enable you to express yourself more clearly and concisely, produce documents more efficiently, and work more effectively with others throughout the writing process.
Whether you're in the public or private sector, good writing skills are critical to your success in the workplace. Plain Language in Government Writing: A Step-by-Step Guide shows you how to apply federal plain-language guidelines to every type of writing — from emails, memos, and letters to agency communications, technical procedures, and budget justification statements. Through numerous exercises as well as examples from a variety of federal and state agencies, this practical guide walks you step-by-step through every phase of the writing process, providing tips for improved clarity, conciseness, and completeness. This valuable reference will help you:
Write for diverse audiences in reader-friendly, plain language
Overcome writer's block
Gain confidence in your ability to write — and get results
Make your writing visually appealing
Prepare for briefings and presentations
Recognize successful writing and identify what makes it effective
A Plain-English Guide to Government Writing will enable you to express yourself more clearly and concisely, produce documents more efficiently, and work more effectively with others throughout the writing process.
Learn how to create belonging, trust, and lasting impact through 3 simple questions that transform how you lead, serve, and connect—from a hospitality pioneer who turned radical care into business success.
Exhausted by leadership that demands you perform instead of connect? Tired of chasing metrics while losing the human touch? Ready to lead with heart without sacrificing results?
This book introduces a revolutionary framework for leadership rooted in real hospitality: Did you show up? Did you make room? Did you build belonging? These are the daily practices that transformed Abode Luxury Rentals into an Inc. 5000 company with celebrity clients and a culture people never want to leave.
Through behind-the-scenes stories from running one of America's most sought-after vacation rental brands, Rachel Alday reveals how she built a business on presence, care, and connection. You'll discover how to
Paired with expert insights from leadership consultants Linny Jones and Harte Logan—who've worked with Google, Disney, and The Getty Leadership Institute—each chapter ends with practical tools you can use immediately to start turning small moments of genuine care into extraordinary results.
Stop managing like the old guard. Start leading with your humanity.
Exhausted by leadership that demands you perform instead of connect? Tired of chasing metrics while losing the human touch? Ready to lead with heart without sacrificing results?
This book introduces a revolutionary framework for leadership rooted in real hospitality: Did you show up? Did you make room? Did you build belonging? These are the daily practices that transformed Abode Luxury Rentals into an Inc. 5000 company with celebrity clients and a culture people never want to leave.
Through behind-the-scenes stories from running one of America's most sought-after vacation rental brands, Rachel Alday reveals how she built a business on presence, care, and connection. You'll discover how to
- turn mistakes into loyalty,
- set boundaries that build trust, and
- create the kind of experiences people remember for life.
Paired with expert insights from leadership consultants Linny Jones and Harte Logan—who've worked with Google, Disney, and The Getty Leadership Institute—each chapter ends with practical tools you can use immediately to start turning small moments of genuine care into extraordinary results.
Stop managing like the old guard. Start leading with your humanity.
Learn how to create belonging, trust, and lasting impact through 3 simple questions that transform how you lead, serve, and connect—from a hospitality pioneer who turned radical care into business success.
Exhausted by leadership that demands you perform instead of connect? Tired of chasing metrics while losing the human touch? Ready to lead with heart without sacrificing results?
This book introduces a revolutionary framework for leadership rooted in real hospitality: Did you show up? Did you make room? Did you build belonging? These are the daily practices that transformed Abode Luxury Rentals into an Inc. 5000 company with celebrity clients and a culture people never want to leave.
Through behind-the-scenes stories from running one of America's most sought-after vacation rental brands, Rachel Alday reveals how she built a business on presence, care, and connection. You'll discover how to
Paired with expert insights from leadership consultants Linny Jones and Harte Logan—who've worked with Google, Disney, and The Getty Leadership Institute—each chapter ends with practical tools you can use immediately to start turning small moments of genuine care into extraordinary results.
Stop managing like the old guard. Start leading with your humanity.
Exhausted by leadership that demands you perform instead of connect? Tired of chasing metrics while losing the human touch? Ready to lead with heart without sacrificing results?
This book introduces a revolutionary framework for leadership rooted in real hospitality: Did you show up? Did you make room? Did you build belonging? These are the daily practices that transformed Abode Luxury Rentals into an Inc. 5000 company with celebrity clients and a culture people never want to leave.
Through behind-the-scenes stories from running one of America's most sought-after vacation rental brands, Rachel Alday reveals how she built a business on presence, care, and connection. You'll discover how to
- turn mistakes into loyalty,
- set boundaries that build trust, and
- create the kind of experiences people remember for life.
Paired with expert insights from leadership consultants Linny Jones and Harte Logan—who've worked with Google, Disney, and The Getty Leadership Institute—each chapter ends with practical tools you can use immediately to start turning small moments of genuine care into extraordinary results.
Stop managing like the old guard. Start leading with your humanity.
Learn how to create belonging, trust, and lasting impact through 3 simple questions that transform how you lead, serve, and connect—from a hospitality pioneer who turned radical care into business success.
Exhausted by leadership that demands you perform instead of connect? Tired of chasing metrics while losing the human touch? Ready to lead with heart without sacrificing results?
This book introduces a revolutionary framework for leadership rooted in real hospitality: Did you show up? Did you make room? Did you build belonging? These are the daily practices that transformed Abode Luxury Rentals into an Inc. 5000 company with celebrity clients and a culture people never want to leave.
Through behind-the-scenes stories from running one of America's most sought-after vacation rental brands, Rachel Alday reveals how she built a business on presence, care, and connection. You'll discover how to
Paired with expert insights from leadership consultants Linny Jones and Harte Logan—who've worked with Google, Disney, and The Getty Leadership Institute—each chapter ends with practical tools you can use immediately to start turning small moments of genuine care into extraordinary results.
Stop managing like the old guard. Start leading with your humanity.
Exhausted by leadership that demands you perform instead of connect? Tired of chasing metrics while losing the human touch? Ready to lead with heart without sacrificing results?
This book introduces a revolutionary framework for leadership rooted in real hospitality: Did you show up? Did you make room? Did you build belonging? These are the daily practices that transformed Abode Luxury Rentals into an Inc. 5000 company with celebrity clients and a culture people never want to leave.
Through behind-the-scenes stories from running one of America's most sought-after vacation rental brands, Rachel Alday reveals how she built a business on presence, care, and connection. You'll discover how to
- turn mistakes into loyalty,
- set boundaries that build trust, and
- create the kind of experiences people remember for life.
Paired with expert insights from leadership consultants Linny Jones and Harte Logan—who've worked with Google, Disney, and The Getty Leadership Institute—each chapter ends with practical tools you can use immediately to start turning small moments of genuine care into extraordinary results.
Stop managing like the old guard. Start leading with your humanity.