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WE ARE ALL in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewarding-whether they are with a supervisor and coworkers or a spouse, relatives, and friends-by developing your interpersonal intelligence.
WE ARE ALL in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewarding-whether they are with a supervisor and coworkers or a spouse, relatives, and friends-by developing your interpersonal intelligence.
WE ARE ALL in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewarding-whether they are with a supervisor and coworkers or a spouse, relatives, and friends-by developing your interpersonal intelligence.
Improve Your Agency's Performance Budgets and Accountability Reports
Performance Budgeting: What Works, What Doesn't is a must-have resource for government officials implementing performance budgeting within their organizations. The author examines performance budgets and accountability reports from a cross-section of federal agencies and offers an objective critique of both their form and content. Examples of the best—and the worst—federal performance budgeting efforts offer insights and lessons for agency officials charged with determining the best performance budgeting techniques to put into practice. Readers will benefit from reviewing examples of other organizations' work and will learn how to use evaluation tools to apply performance budgeting techniques to their own organizations.
Understand the evolution of performance budgeting and its inherent advantages
Examine the performance budgets and results for eleven federal agencies
Benchmark against the best agency submissions, and avoid the pitfalls of poor budgets and accountability reports
Identify the attributes of good performance measures and learn how to develop them
Bonus! Includes a CD-ROM with the latest performance and accountability reports for all 24 CFO agencies.
Performance Budgeting: What Works, What Doesn't is a must-have resource for government officials implementing performance budgeting within their organizations. The author examines performance budgets and accountability reports from a cross-section of federal agencies and offers an objective critique of both their form and content. Examples of the best—and the worst—federal performance budgeting efforts offer insights and lessons for agency officials charged with determining the best performance budgeting techniques to put into practice. Readers will benefit from reviewing examples of other organizations' work and will learn how to use evaluation tools to apply performance budgeting techniques to their own organizations.
Understand the evolution of performance budgeting and its inherent advantages
Examine the performance budgets and results for eleven federal agencies
Benchmark against the best agency submissions, and avoid the pitfalls of poor budgets and accountability reports
Identify the attributes of good performance measures and learn how to develop them
Bonus! Includes a CD-ROM with the latest performance and accountability reports for all 24 CFO agencies.
Improve Your Agency's Performance Budgets and Accountability Reports
Performance Budgeting: What Works, What Doesn't is a must-have resource for government officials implementing performance budgeting within their organizations. The author examines performance budgets and accountability reports from a cross-section of federal agencies and offers an objective critique of both their form and content. Examples of the best—and the worst—federal performance budgeting efforts offer insights and lessons for agency officials charged with determining the best performance budgeting techniques to put into practice. Readers will benefit from reviewing examples of other organizations' work and will learn how to use evaluation tools to apply performance budgeting techniques to their own organizations.
Understand the evolution of performance budgeting and its inherent advantages
Examine the performance budgets and results for eleven federal agencies
Benchmark against the best agency submissions, and avoid the pitfalls of poor budgets and accountability reports
Identify the attributes of good performance measures and learn how to develop them
Bonus! Includes a CD-ROM with the latest performance and accountability reports for all 24 CFO agencies.
Performance Budgeting: What Works, What Doesn't is a must-have resource for government officials implementing performance budgeting within their organizations. The author examines performance budgets and accountability reports from a cross-section of federal agencies and offers an objective critique of both their form and content. Examples of the best—and the worst—federal performance budgeting efforts offer insights and lessons for agency officials charged with determining the best performance budgeting techniques to put into practice. Readers will benefit from reviewing examples of other organizations' work and will learn how to use evaluation tools to apply performance budgeting techniques to their own organizations.
Understand the evolution of performance budgeting and its inherent advantages
Examine the performance budgets and results for eleven federal agencies
Benchmark against the best agency submissions, and avoid the pitfalls of poor budgets and accountability reports
Identify the attributes of good performance measures and learn how to develop them
Bonus! Includes a CD-ROM with the latest performance and accountability reports for all 24 CFO agencies.
NEW EDITION, REVISED AND UPDATED
In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented.
This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement.
This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.
In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented.
This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement.
This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.
NEW EDITION, REVISED AND UPDATED
In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented.
This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement.
This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.
In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented.
This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement.
This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.
This is the 20th anniversary revised and updated edition of a classic in the field of human resources-over 70,000 copies were sold of the previous two editions. This book revolutionized the HR field by demonstrating the vital importance of linking HR solutions to achieving specific business goals.
This is a brand new edition of the classic book that introduced a concept that has since become a cornerstone of the human resource, learning, and organizational development fields: training and HR solutions do not take place in a vacuum but must be tied to an organization's business goals. This means partnering with clients to identify what specific kinds of solutions will help them achieve these goals. Performance consulting is a strategic process that produces measurable business results by maximizing performance of people and organizations.
This 20th anniversary edition features four new chapters as well as new examples and has been updated throughout. Much of the new material focuses on measuring the results of performance consulting-there is extensive treatment of two-sided accountability, data collection, development of precise objectives, measurement of success, and sustainable improvement. And this remains a profoundly practical book, filled with tips and techniques, as well as downloadable tools, checklists, and graphics at the end of every chapter.
This is a brand new edition of the classic book that introduced a concept that has since become a cornerstone of the human resource, learning, and organizational development fields: training and HR solutions do not take place in a vacuum but must be tied to an organization's business goals. This means partnering with clients to identify what specific kinds of solutions will help them achieve these goals. Performance consulting is a strategic process that produces measurable business results by maximizing performance of people and organizations.
This 20th anniversary edition features four new chapters as well as new examples and has been updated throughout. Much of the new material focuses on measuring the results of performance consulting-there is extensive treatment of two-sided accountability, data collection, development of precise objectives, measurement of success, and sustainable improvement. And this remains a profoundly practical book, filled with tips and techniques, as well as downloadable tools, checklists, and graphics at the end of every chapter.
Problems cross boundaries and so must solutions. Multi-agency, cross-boundary coordination and partnerships are needed to solve today's problems. These networks coordinate, communicate, and leverage resources and best practices to deliver measurable results across traditional agency boundaries. Performance Networks: Transforming Governance for the 21st Century provides roadmaps and guidelines for executives, managers, and team leaders who are accountable for results in the new world of interagency networks that aim to deliver measurable results across traditional boundaries. The author presents ten “views” of performance networks, adapted from current, successful, multi-agency partnerships; these views provide specific guidance on transformational strategic planning to deliver better results.
Working across government agencies and boundaries is difficult at any level of government, but it may be the only solution for today's problems. Performance Networks: Transforming Governance for the 21st Century offers the public manager a valuable new governance tool. This resource provides a practical approach to:
• Understanding the history and workings of government-based networks
• Establishing multi-agency, cross boundary partnerships and making them work
• Improving citizen engagement
Working across government agencies and boundaries is difficult at any level of government, but it may be the only solution for today's problems. Performance Networks: Transforming Governance for the 21st Century offers the public manager a valuable new governance tool. This resource provides a practical approach to:
• Understanding the history and workings of government-based networks
• Establishing multi-agency, cross boundary partnerships and making them work
• Improving citizen engagement
Problems cross boundaries and so must solutions. Multi-agency, cross-boundary coordination and partnerships are needed to solve today's problems. These networks coordinate, communicate, and leverage resources and best practices to deliver measurable results across traditional agency boundaries. Performance Networks: Transforming Governance for the 21st Century provides roadmaps and guidelines for executives, managers, and team leaders who are accountable for results in the new world of interagency networks that aim to deliver measurable results across traditional boundaries. The author presents ten “views” of performance networks, adapted from current, successful, multi-agency partnerships; these views provide specific guidance on transformational strategic planning to deliver better results.
Working across government agencies and boundaries is difficult at any level of government, but it may be the only solution for today's problems. Performance Networks: Transforming Governance for the 21st Century offers the public manager a valuable new governance tool. This resource provides a practical approach to:
• Understanding the history and workings of government-based networks
• Establishing multi-agency, cross boundary partnerships and making them work
• Improving citizen engagement
Working across government agencies and boundaries is difficult at any level of government, but it may be the only solution for today's problems. Performance Networks: Transforming Governance for the 21st Century offers the public manager a valuable new governance tool. This resource provides a practical approach to:
• Understanding the history and workings of government-based networks
• Establishing multi-agency, cross boundary partnerships and making them work
• Improving citizen engagement
Lead So Your People Speak Freely
Candid communication enhances innovation, ownership, engagement, and performance. The benefits of hearing questions and uncertainties, good and bad ideas, and honest feedback are game-changing. Yet research shows that most of the time, people never share their true thoughts with each other—and especially not with their leaders.
But what if they did? What if everyone could confidently communicate without fearing a negative response? In Permission to Speak Freely, highly acclaimed leader developers Doug Crandall and Matt Kincaid illustrate the benefits of candor, explain the inhibitors that cause it to feel unsafe, and provide tools for leaders to encourage their people and embed trust and openness into the foundation of their organizational culture.
Candid communication enhances innovation, ownership, engagement, and performance. The benefits of hearing questions and uncertainties, good and bad ideas, and honest feedback are game-changing. Yet research shows that most of the time, people never share their true thoughts with each other—and especially not with their leaders.
But what if they did? What if everyone could confidently communicate without fearing a negative response? In Permission to Speak Freely, highly acclaimed leader developers Doug Crandall and Matt Kincaid illustrate the benefits of candor, explain the inhibitors that cause it to feel unsafe, and provide tools for leaders to encourage their people and embed trust and openness into the foundation of their organizational culture.
Lead So Your People Speak Freely
Candid communication enhances innovation, ownership, engagement, and performance. The benefits of hearing questions and uncertainties, good and bad ideas, and honest feedback are game-changing. Yet research shows that most of the time, people never share their true thoughts with each other—and especially not with their leaders.
But what if they did? What if everyone could confidently communicate without fearing a negative response? In Permission to Speak Freely, highly acclaimed leader developers Doug Crandall and Matt Kincaid illustrate the benefits of candor, explain the inhibitors that cause it to feel unsafe, and provide tools for leaders to encourage their people and embed trust and openness into the foundation of their organizational culture.
Candid communication enhances innovation, ownership, engagement, and performance. The benefits of hearing questions and uncertainties, good and bad ideas, and honest feedback are game-changing. Yet research shows that most of the time, people never share their true thoughts with each other—and especially not with their leaders.
But what if they did? What if everyone could confidently communicate without fearing a negative response? In Permission to Speak Freely, highly acclaimed leader developers Doug Crandall and Matt Kincaid illustrate the benefits of candor, explain the inhibitors that cause it to feel unsafe, and provide tools for leaders to encourage their people and embed trust and openness into the foundation of their organizational culture.
What if some of the most powerful words in your organization were “I'm not sure,” “I need help,” and “I have a new idea”? Imagine the potential for innovation, connection, and results if your employees felt courageous enough to say anything to you.
What if people could simply communicate what they are really thinking without fear of having a bad idea? When you are in a leadership position, your people should feel comfortable to learn from and brainstorm with you. It is your responsibility to create an authentic environment characterized by honesty and trust that encourages everyone to share ideas. When your people don't speak up, it's not their problem-it's yours.
Building a culture in which people are able to say anything opens up pathways to innovation that would otherwise not exist. Ultimately, this book is a letter to leaders-filled with experience, research, and practicality. Peering inside a vast array of organizations for the past decade, the authors have seen time and again that leaders are failing to draw out ideas from their introverts and, at the same time, shutting up their extroverts. Inhibitors in organizations make candid communication unsafe. As a leader, you must recognize and acknowledge these complex dynamics and then work tirelessly to inspire your team to speak freely.
What if people could simply communicate what they are really thinking without fear of having a bad idea? When you are in a leadership position, your people should feel comfortable to learn from and brainstorm with you. It is your responsibility to create an authentic environment characterized by honesty and trust that encourages everyone to share ideas. When your people don't speak up, it's not their problem-it's yours.
Building a culture in which people are able to say anything opens up pathways to innovation that would otherwise not exist. Ultimately, this book is a letter to leaders-filled with experience, research, and practicality. Peering inside a vast array of organizations for the past decade, the authors have seen time and again that leaders are failing to draw out ideas from their introverts and, at the same time, shutting up their extroverts. Inhibitors in organizations make candid communication unsafe. As a leader, you must recognize and acknowledge these complex dynamics and then work tirelessly to inspire your team to speak freely.